Lapilanders Casino

Item: Lapilanders Casino
Rating: 1
Author: Goran G.

Lapilanders Casino

The casino is terminated.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 536 reviews

8.9/10

536 reviews

Complaint Response 35 complaints

2 days avg. 35 complaints

Lapilanders Casino: My Expert Opinion

Lapilanders Casino has a straightforward layout where everything is easily accessible. The side menu contains everything you need, while the games are listed on the main page and sorted into different categories.

Players can easily find their favourite slots and live casino games, choose a language or contact support. There’s also a calendar where you can keep track of daily awards the casino offers for its members.

By Goran G.

What we like

Home to more than 80 gaming providers
Very good selection of payment methods
Live chat is available

What we don’t like

Slow withdrawal times (up to 72 hours)

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Lapilanders Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.lapilanders.com

Established

2021

Licences

Malta Gaming Authority

Company

L.C.S. Limited

Affiliate Program

C24 Partners

Languages

English, Finnish, German, Norwegian

Casino Type

Instant Play, Mobile, Sports, Live Casino

Deposit Methods

Visa, MasterCard, Trustly, Skrill, Rapid Transfer, Neteller, Paysafecard, Neosurf, Payz, Boleto, Euteller, Interac, Jeton, MuchBetter, Volt, Sofort

Deposit Fees

Withdrawal Methods

Visa, MasterCard, Sepa, Skrill, Neteller, Payz, Bank Wire Transfer, Boleto, Euteller, Interac, MuchBetter, Trustly, Jeton, SafeCharge, Klarna Instant Bank Transfer

Withdrawal Fees

Withdrawal Limit

EUR 7,000 per month

Currencies

Euros, Canadian dollars, New Zealand dollars, US dollars

Pending Time

0-72 hours

Withdrawal Times

E-Wallets 0-24 hours
Bank Transfers 3-7 days
Card Payments 3-7 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

1x2Games, Ainsworth Gaming Technology, Bally, Barcrest Games, Betdigital, Betsoft, Crazy Tooth Studio, Evolution Gaming, Ezugi, Genesis Gaming, Iron Dog Studios, Just For The Win, Leap, Lightning Box, Live 5 Gaming, Games Global, NextGen Gaming, PariPlay, Playson, Pragmatic Play, ReelPlay, Light & Wonder, Shuffle Master, Skillzzgaming, Tom Horn Gaming, Wazdan, WMS, 2 By 2 Gaming, Amatic Industries, Foxium, Hacksaw Gaming, BGaming, Bally Wulff, Big Time Gaming, Blueprint Gaming, Core Gaming, Elk Studios, Eyecon, Gamevy, Gamomat, Givme Games, Golden Rock Studios, Habanero, High5Games, Kalamba Games, NetEnt, Nolimit City, Oryx Gaming, MGA, Rabcat, Realistic Games, Red Tiger Gaming, Red Rake Gaming, Revolver Gaming, Slingo, Stakelogic, BetGames, BF Games, Endorphina, Fantasma Games, Atomic Slot Lab, Slammer Studios, Gaming Corps, Golden Hero Games, Inspired, Northern Lights Gaming, Play'n GO, Indigo Magic, Kiron Interactive, Snowborn Games, Yggdrasil Gaming

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Suggest an edit

General Information about Lapilanders Casino

Lapilanders Casino has received hundreds of online casino reviews from AskGamblers members, and we’re pleased to report that players highly rated the casino.

Several trusted companies in the online casino industry have also accredited the casino. They have also won igaming awards, all of which are visible at the foot of the casino and they are fully licensed and regulated by the Malta Gaming Authority.

And, with more than 80 gaming providers to start enjoying, we’re sure you want to learn more about our Lapilanders Casino Review. We’ve looked in depth at the most important topics so you can get the facts before you hit register.

Payment Information and Options at Lapilanders Casino

At Lapilanders Casino, there are more than 15 payment methods available. However, the casino does not currently support any cryptocurrencies.

The minimum deposit at the casino is €15 or currency equivalent. When it comes to withdrawing, the minimum amount is determined by your chosen payment method. In most cases, this can vary between €25 and €100. These minimum amounts are fixed and cannot be altered. You can also find the minimum and maximum limits within the withdrawal page on each payment method.

The casino may charge a fee with your deposit, but it will depend on your region. There may be fees if you’re withdrawing by bank transfer, usually around €20.

The casino aims to process withdrawals as quickly as possible. However, in some cases, this can take up to 72 hours. The time it takes to arrive after it has been approved depends on your payment method. This casino advises you to wait three days before you contact them.

The casino will ask you to verify your identity by sending identification documents. Any deposits or withdrawals that exceed €2,000 will also result in a mandatory verification. In this case, the casino will cancel any pending withdrawals.

Customer Support at Lapilanders Casino

There may be times when you need to contact support, and the casino has friendly and professional agents who are happy to help. One of the quickest ways to get help is through their live customer support service, open every day from 09:00 - 01:00 CET.

To initiate a conversion, you must enter your name and email address and pick a topic. You will then be transferred to a live chat agent if it is during business hours. If you need assistance outside of live chat hours, you can email the casino 24/7.

We did have to wait in the queue to speak to a live chat agent. Please bear in mind that you may be placed in a queue during busy periods.

Trained customer service agents will respond as quickly as possible, and the casino currently supports English, German, Spanish, Norwegian and Finnish.

If you have any technical questions about your account, bonuses, deposits, and withdrawals, checking their FAQ section may be worthwhile. Questions around these topics have been covered there.

Games at Lapilanders Casino

Whether you want games straight through your web browsers or looking for the best mobile casino sites, Lapilanders has it all. From the latest online slots, progressive slots, table games, and live dealers, you have it all to pick from.

There are more than 80 gaming providers, so you’ve been spoiled for choice. It can be overwhelming with so many gaming providers, but we found great use of the casino's filtering options. The games lobby is player-friendly, so finding your favourite games should be stress-free.

You can use a drop-down menu to view the gaming providers and select your favourites, which are listed in alphabetical order. You can also save games, so the next time you log in, you’ll go straight to your favourites and save you from having to find them again. If you have a game in mind, you can use the search function to find it instantly.

If you prefer casino games, table games, online poker, and more, that’s all here too. You’ll also have your pick of the latest live casino games from providers, including Evolution Gaming, Pragmatic Play Live, and more.

Lapilanders Casino's Commitment to Responsible Gambling

The casino is committed to providing you with awareness of problem gambling, intervention, and treatment. They have a responsible gambling policy, and you can use the tools we have listed above. Unfortunately, fewer tools exist than we would like, but you can apply these to your account.

Their responsible gambling page lists behaviour traits to help you spot problem gambling and start getting help.

Their tools include time-outs and self-exclusion. If you request either of these, they will take effect immediately, but you can also reach out to the casinos' support team, who are trained to help.

Their site also lists information about external organisations and phone numbers so you can seek further help.

Complaints

Read the complaints other players have left for Lapilanders Casino. Learn more about complaints.

Show all complaints

Submit complaint

They keep asking me to upload documents

Hi,

I have had my account with Lapilanders for almost a year and a half. I have hit an issue which seems to be coming from their system saying my documents have uploaded but they don't seem to be? (That's all I can assume based on the emails I am received).

You can see from the screenshots attached I have uploaded now about 7 pictures of me holding my passport (3 of which are selfies), however I keep getting the same copy and paste response asking me to upload the same documents. When I try and resolve through email the 'support' states they cannot accept documents over email (I am not trying to send them over email, just showing proof that they have been uploaded).

I have had multiple deposits and withdrawals over the years and had EVEN sent pics holding my passport maybe a year ago. So thsi is all very confusing.

I am getting nowhere on email support and we are just going around in circles as it seems the documents are not uploading on their system (despite saying they are) and there is no help here.

I would appreciated AG help to mediate here as you have helped in the past.

Thanks

Resolved

Lapilanders is delaying my withdrawals

On the 7th of July I have requested a withdrawal of €1000, and on the 8th of July I have also requested a withdrawal of €700. Both withdrawals has been stated as pending since the request. I have contacted the support department for a few times and they have confirmed me that the withdrawal of €1000 has been reviewed, and is in the queue to be withdrawn very soon. Usually they process withdrawals within 48 or 72 hours.

Unfortunately after waiting for 1 week I still haven't received the withdrawals, and only get the same answers. 1 representative told me that it is on its way, but I still haven't received it in and it's still stated as pending and I can still cancel the withdrawal. I would like to receive my withdrawal of €1000 (939050), €700 (939414) and €415 (940515) as soon as possible.

Resolved

€415

Canceled my withdraw after 7 days

Dear Sir or Madam, I initiated a withdrawal on Saturday, April 30th. After repeated requests Casino support assured me that the withdrawal had already been reviewed and authorized. This morning (May. 4th), the withdrawal was canceled, and the money was back in my account. I would like to withdraw a total of €1,760. I'm afraid the casino is trying to circumvent the withdrawal. I passed all KYC processses. Please help me.

The casino's policies state a processing time of three business days. In total, I've now worked for a week. I think that's more than three business days out of more than three business days.

And thank you very much for your work. Sincerely, Tobi

Resolved

€1,760

1k and more delayed

Hi. I have 1200€ pending for multiple weeks. First two accepted withdrawals equaling 550€ came with a delay but still came. Now for 2-3 weeks no withdrawals have been accepted. Also they said something on the lines that you are not allowed to have multiple withdrawals at the same time even though they accepted the first two withdrawals that were simultaneous. Also their software allowed this which is their fault and nowhere this is informed which I think is a made up thing.

Everytime we have asked to speed up, the response has been that we will hand it forward to some different department. Well nothing has happened. Also when we asked to cancel the withdrawal the same department did in a matter of few seconds. Very fast acting when the money is going their way.

They also said that sometimes it takes over 48h due to safety reasons but all my documents have been accepted so I was just wondering what is up eith this delay that is really frustrating.

One of the early withdrawals (I think the second one) was cancelled by Lapilanders because they wanted extra documents which were accepted then after I sent them. Then the rest of them were told by us to be cancelled and that happened in a matter of minutes. There is still 600+€ on the account which I haven’t dared to withdraw.

Resolved

Delayed payment and waiting my money

Hi, I have 1088,25 euros in Lapilanders Casino. I requested a withdrawal over a week ago.

The first casino said that they approved the withdrawal in a few days but now my withdrawal is still pending and the casino says that they "do not have any additional information to share at this moment.".

I have done everything right, KYC, rollover, etc. There is no reason to keep my money.

Resolved

€1,088

Casino not looking at my verification document within the time frame

My account documents have all been verified. However the casino asked for a bank statement. I provided this it has now been over 7 days and this has not been locked at. This is way beyond the 72 hours the site claims KYC takes.

When I email the support is just saying they will get them to the documents. They ignore the reality that they have exceeded the time limit.

When I uploaded my original documents it took over 6 days for them to be looked at.

I need AskGamblers to mediate and not reject the complaint for unfounded reasons.

This is very simply, the casino is not looking at my bank statement in a reasonable time limit as set out by their terms and thus I am not able to withdraw my 265 euors.

Resolved

€265

Delaying payment after full verification

My account has been fully verified for weeks. I submitted a $1,000 withdrawal on Sunday, Nov. 19, and was originally sent a response that said it would be reviewed within two working days. When two working days came and went, then they said "three working days". It's now been five working days (six days total). On day five, I received a response that said, "At the moment the relevant [department] is facing some increased workload and thus we encounter some delays." On day six (today), I received a response that said:

"Thank you for contacting us and we do hope this email finds you well.

Since the review is being conducted by another department we cannot provide you with an exact time frame for its conclusion. Your frustration is understandable, however, due to security measures and protocol the relevant department must conduct a thorough review for security reasons.

We kindly request your patience and upon any update, you will be notified at once via email."

There is nothing further to review. BetsAmigo (also owned by Campeon Gaming) has all the same verification documents and issued my first payout last week.

Resolved

$1,000

Delayed winning payment of 1980€

13.10.2023 I deposited 100€ and won 1980€ and all my documents were accepted.

2 weeks after that they cancelled my withdraw for no reason.

Livechat just said that there has been a technical error and just try to withdraw again.

Now its been 2 weeks again and they still haven't payed my winnings and livechat just says to me that I have to be patient.

Resolved

€1,980

Withdraw of €200 cancelled

I make withdraw over 100 hours ago over ( 4 working days) and withdraw was cancelled two days ago for no reason

I have already send all documents and all is approved.

Two days ago I made that withdraw again (200€). I asked the customer service the reason for canceling the withdrawal, but I didn't get any reason from them. They just tell me to wait.

Withdrawals should be processed within 48 hours according to the casino.

Resolved

€200

Delayed payment after KYC with unresponsive support

I've been enjoying playing at this site since January. I've been losing a lot and continued to deposit, up to around €1000 during several months. Suddenly I enjoyed a winning streak to get back to around €1000, and wanted to attempt a withdrawal last month. I've been sending in documents for KYC throughout Winter and Spring, and they were approved, so I thought it would be quick. I had to submit some more documents, until I tried again a couple of weeks ago.

Now I'm not hearing anything, and chat is not responding, even after hours of waiting. At least previously they told me I needed to submit more documents - but now - nothing. It's listed as "pending" but removed from balance, unavailable even to cancel withdrawal.

Resolved

€500

Lapilanders Casino Complaint Stats

Resolved 31 / 34

Avg. Amount $1,350

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player Rating

8.9/10 ● 536 reviews

Top reviews from our players

Toxic201

4 years ago

6/10

Good looking design and user friendly, lots of different providers and lots of very interesting promotions
There are a lot of deposit bonuses and there are also lots of freebies and no deposit bonuses for everyone
There are different deposit options to choose from and sure it one for anyone to choose from
This I should recommend if anybody asked me if I know any good casino

There are all the newest ones about slots I like it very much that they do have the providers I do like most, like playngo and thunder kick pragmatic play etc.

And the withdrawal options are good enough sure everyone will be pleased

The contact with email support and live chat agents are average not bad and not good

The verification process is not the same as usual, they don't accept screenshots and are very specific in the proof of address document. It's not nice and not very friendly about it
The time u need to wait in the live chat before anyone shows up can be sometimes be long

Also there is a Huge wagering requirement in the welcome bonus

Berno1980

4 years ago

10/10

The website is great and looks very attractive with so many game options to choose from. I have my personal favourite games that I end up playing every time though I look forward to trying my hands on other games as well... I’m yet to try other games on this website but by far my experience has been top-notch.

seepii

4 years ago

10/10

Lapilanders Casino is by far one of my favourite online casinos. They Are very trustworthy and their customer supporters Are friendly and helpful. Fast payments, big selection of games/game providers

The only thing i would like to see changed in the future is that some of the big game providers are not available for players from finland. Other than that theres not a lot of negatives I can think of.

WillHellmuth

4 years ago

10/10

Very trustworthy and experienced provider on the market. Lapilanders Casino offers a huge selection of games from the best providers in the industry. I always find titles here that can't be found anywhere else. The support works reliably and has never disappointed me so far. Account verification was successfully completed within a day. Deposits and withdrawals are processed quickly. In addition, the player has an enormous number of payment options at his disposal. In summary, there is the full number of stars, as there is nothing to complain about.

The design is certainly not a feast for everyone's eyes, but that is not really a negative point and thus does not lead to a lower star rating. And that´s it.

hidrisk24

4 years ago

9/10

I love the user interface a lot. There are a lot of providers which is neat, and the Live Casino section is well organized, so thats a plus. The bonuses they offer are a good thing, you can go on depositing and getting extra cash so you can go risk it big time. Also i noticed there is no lag in between games nor when switching to Casino, Live Casino or The Sportsbet section, is really cool

Well, the one thing i wish you guys could improve, is the time it takes for one to contact Live Support, sometimes it can get a bit too tiring waiting for a response, hope that can get fixed.

thiccgecko

4 years ago

9/10

A good amount of providers but a couple of my favorite ones missing. A lot of no deposit bonus campaigns, and everything is very transparent. Registration is fast and simple. Overall a very rewarding casino.

The site needs a visual rework, as it looks a bit dull. Adding the missing providers would make the experience better. The slot category animations are good, but overall the logo and the site design could be better. The live chat is good but is not 24/7, so you have to email them your inquiries at that time.

Heisenberg9

4 years ago

8/10

The Range of Slots is very huge. Also the live-chat is very competent, always fast and friendly The slots sometimes spend really much or often and there are a lot of interesting games/slots to play. It's definitely possible to win big Cash there.👍

I don't know, I neither made an withdrawal since now. So the only thing I hope is that the Verification access won't last much long. But I don't know, hope to find it out in future.

raffa9263

4 years ago

10/10

What I highlight about this casino is the options it offers for deposit and withdrawal. It also has the option of sports betting that includes soccer from Argentina with the best odds on the market.

They are not bad comments, the important thing to play here is what is deposit and withdrawal, I would just like and I would like it to have the poker platform to be complete.

flaschenpost

4 years ago

9/10

Lapilanders Casino offers some pretty good promotions (even no deposit promotions are available). The live support is really recommendable, don´t hesitate if you have any questions or problems.

Until now I haven´t found any serious problems which I can report. Of course, the KYC/account verification is annoying, but this is a general topic and not only related to this casino.

luckyday

4 years ago

9/10

The casino offers many free spins and promotions. Lapilanders has active and helpful customer support. I actually found this casino on a sports betting site.

I would like to recommend reconsidering the design of the site, because it looks a bit sad. I would like Lapilanders to provide Live Chat support services 24/7.

Lapilanders Casino News

Read all news about Lapilanders Casino, check for updates and stay tuned for exclusive bonuses.

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