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Kitty Bingo Casino

Item: Kitty Bingo Casino
Rating: 6.9
Author: Goran G.

Our Rating CasinoRank

6.9/10

CasinoRank

Player Rating 11 reviews

8.4/10

11 reviews

Complaint Response 1 complaints

2 days avg. 1 complaints

What we like

Available in instant play
Mobile Gaming available
24/7 Live chat
SSL encryption

What we don’t like

Small selection of table games
Large amount of country restrictions

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Goran G.

Kitty Bingo Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.kittybingo.com

Established

2012

Licences

UK Gambling Commission, Gibraltar Regulatory Authority

Company

Rank Interactive Gibraltar Limited Casinos

Affiliate Program

Rank Affiliates

Languages

English

Casino Type

Instant Play, Mobile

Kitty Bingo Casino is a fun and friendly online casino home to games from the likes of Microgaming, IGT, Play’n GO, Eyecon, Realistic Games and Bally Technologies. Games are completely instant play with the option of gaming on the go for mobile enthusiasts. Kitty Bingo Casino is licensed and regulated by the Gibraltar Regulatory Authority and the UK Gambling Commision.

Restricted Countries and Territories

Unfortunately, Kitty Bingo Casino restricts players from several countries which include Bulgaria, Denmark, Finland, Germany, Hungary, Italy, Malaysia and Spain. You can view the full list of restricted countries and territories by clicking the ‘Restricted Countries’ drop down box on the right-hand side of the screen.

Mobile Gaming

Whether Players are at home or on the go they can play at Kitty Bingo straight from their PC, tablet or mobile device. They offer both casino games and bingo games so players can literally pick up where they left off, wherever they are.

Security and Fairness

The casino takes security very seriously which is why they employ P128 SSL Digital Encryption to ensure players personal and financial details are safe at all times.

All games have been fully tested and approved by the Gambling Commission and a random number generator is used to ensure a fair outcome on every game.

Deposit Methods

Maestro, MasterCard, PayPal, Paysafecard, Visa

Deposit Fees

Withdrawal Methods

Maestro, MasterCard, PayPal, Visa, Bank Wire Transfer

Withdrawal Fees

Withdrawal Limit

No Limits

Currencies

Euros, British pounds sterling

Pending Time

5-7 days

Withdrawal Times

E-Wallets 0-1 hours
Bank Transfers 1-5 days
Card Payments 1-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Barcrest Games, Eyecon, Blueprint Gaming

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

Players can enjoy hundreds of video slots which can be easily categorized from A-Z for players to find their favourite games quicker. Alternatively, players can opt for a ‘Kitty Pick’, here they’ll get a selection of random games to try their luck. Titles at the casino include the Thunderstruck 2 Slot, Spin Party Slot, Crystal Clear Slot, Hugo Slot, Gemix Slot, Grim Muerto Slot and many more including a variety of progressive jackpot slots.

There is currently only a small selection of table games available at the casino. Players have a choice of Roulette and Card Games like Hi-Lo Blackjack and European Roulette.

Other games at the casino include scratch card games as well as 90 ball and 75 ball bingo.

Deposit Limit Tool

Yes

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Yes

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Gamstop

Live Chat

24/7

Email Support

[email protected]

Phone Support

0800 279 3221
02035446725

FAQ Section

Support

Kitty Bingo Casino provide a friendly support team who are on hand to help 24/7 through their live chat facility. Players can also contact support via a toll free and landline phone number as well as email.

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Complaints

Read the complaints other players have left for Kitty Bingo Casino. Learn more about complaints.

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Kitty Bingo Casino - Refusing to pay me!

I am in contact today to file a complaint in regards to monies I currently have 'locked' in my Kitty Bingo player account.

I joined KittyBingo.com to have some entertainment, and any wins would be a bonus. At first, I was getting small wins, which Kitty refused to pay me unless I sent you my Identification documents, which I did in a quick time matter. Kitty Bingo accepted them and confirmed that "We are pleased to inform you that your document has been successfully validated.". This means that I should be able to play KittyBingo.com and receive all withdrawals without further interruptions as outlined on your Player Verification page; "Once all documents are successfully verified we will not need to ask for any further documentation and can leave you to enjoy KittyBingo.com."

Knowing that I was a VERIFIED player, I decided to deposit 3 x £100 within minutes of each other. Plus, to finish, a deposit of £1,000 to enjoy a range of games on KittyBingo.com, with a total deposit totalling £1,300. I sadly lost with my first 3 lots of £100, but as soon as I deposited £1,000, I manage to win an amazing amount of £6,200. At this stage, I was really happy with the website and once I had received my winnings, I would use this site as my regular website to play games.

I withdrew my balance as soon as I won huge, and in less than 24 hours time, the company LOCKED the account, alongside the winnings. I was really concerned and stressed at the time same. When contacting the support team, they said I needed to review my account and then had to send more documents in, which clearly outlines on the Player Verification page, once an account is verified, I should not be asked further for documents. You have FAILED to keep your promise.

After sending in a total of 5 additional documents, which all were accepted, I am now being ignored by their customer service team via email.

After waiting 8 weeks for an update, I am now being ignored and when consulting the Live Chat team, they repeat their answer, being; "You shall be contacted accordingly".

My account has been LOCKED with both my DEPOSITS (£1,300+) and my WINNINGS.

I have advised Kitty Bingo if I do not receive any money, then they will be in a position that they have stolen and committed theft of a customer as I have deposited my hard worked for money, (£1,300+), and have received nothing. Also, that I have entered payment information, which they basically stolen from my payment account.

At this moment in time, I am struggling with money, so even if I was refunded the £1,300, then I would be happy. I would be even happier if Kitty Bingo would pay my full balance of £6,200 which I won fair and square by risking £1,300 on high stake games.

Kitty Bingo would not come to a deadlock with me, they are simply ignoring my complaints. They happily took £1,300 of my money, not refunding me a single penny!

If you also need to know which games i won on, I played a number of casino games such as Blackjack and Roulette, with slots.

I really hope AskGamblers can understand all the stressful situations and that they can work with me as this has caused a very big upset, I feel depressed thinking about it every day :(

Thank you for listening, AskGamblers, hope to hear back :-)

Unresolved

£6200

Complaint Statistics

Avg. Amount $ 7,536

Avg. Complaint Duration 11 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

8.4/10 ● 11 reviews

Top reviews from our players

Deeste

8 years ago

1/10

Nothing at all, even ignored by customer service. Worse site I've played on

Took deposits off me then decided to stop my deposits and ask for id. So no way of winning it back, understand wanting id for withdrawals but not deposits, disgusting site!!!

Dear Mrs. Dawn, Thank you for taking your time in providing us with this feedback. We are sorry to hear about your discontent in regards to our Customer Support Team. We would like to reassure you that our aim has always been to deliver excellent Customer Service. However; we do apologise if our services did not meet your expectations. Upon registering an account with us, the details that are entered onto the system are automatically checked against public sources and records. All active accounts go through this first stage of verification. Eventually, all of our players will be asked to send in further information to solidify the verification process. We do not ask for this information at the begin of the account opening process, unless your account has not passed the initial verification. In regards to the deposit not going through, this is simply because given that you requested for your account to be closed and having complied with your request, it was closed accordingly. Should you have any questions or require any assistance, please do not hesitate to contact our Friendly Customer Service Team who will be more than pleased to assist you.