Page 5 – Player Reviews for KatsuBet Casino

Love everything about katsubet, fast reliable customer service is 100 % only casino I'll play ever play again. Fast withdrawals are a bonus also :)

Well, what I want to say about the katsubet casino, I actually registered there by accident, I saw on the Internet that they give a free spins bonus for registration and of course I registered, but unfortunately they didn't add free spins to me for some reason. The support said that the bonus is not active already. Oh well… And I forgot about this casino, but after a month I probably remembered and decided to make a deposit. A couple of small depots went into the pocket of the casino, but there is nothing to be surprised about) Well, from the third deposit I have already withdrawn the money to myself on piastrix and was very pleased, because I do not make large deposits at all, and I have deposited about 400-600 rubles in katsubet. I was playing bonanza back then. The verification was completed in 10-15 minutes, no problems arose. At CASINO Casitsu, verification took 2 weeks, and they did not even write to the mail that the document did not fit alone, then I went to the profile, uploaded it and waited again for 2 weeks. It hits the cash register anyway!! The first withdrawal took an hour-a maximum of two hours. The subsequent conclusions are 30-40 minutes, it is very pleasing. If you have any questions, the support answers and helps quickly and efficiently. You do not have to wait in line as in some casinos, they will contact you within a minute. You can top up your account in various ways, card, e-wallets, I mainly use piastrix and there were no problems, neither with withdrawal nor with replenishment. In conclusion, I will say that the casino suits me in everything except the ABSENCE of NO DEPOSIT BONUSES.

What's really upsetting is that there are absolutely no no deposit bonuses in the form of free spins, or maybe I didn't deserve it or haven't been playing at this casino for so long, but I would like a bonus.

I'm impressed.
Deposited a ridiculously small sum due to the neat welcome bonus, made several big wins and 1 huge(!) win.
Verification and withdrawal was done within >16 hours (submitted at night).
Even though their Live-Chat is currently bugging, they respond via Email quite fast.

Props to you Katsu-Team, 10/10 😁

I came across KatsuBet Casino when I was looking for a casino that accepts Astropay Cards. I had some money in my Astropay wallet and I thought let’s try this for gambling.
KatsuBet casino is a Japanese themed casino owned and operated by Dama NV group and operates with Curacao license. The sign-up process at the casino is quick and after signing up the casino lets you play in 10 fiat currencies which include EUR, USD, NOK, NZD, BRL, AUD and 7 crypto currencies which include BTC, XRP, USDT and ETH. The minimum amount to deposit and withdraw at the casino is $10 and $20 respectively.

The casino has more than 100 slot providers that come together to give you 7000+ games. These includes huge variety of big and small providers like BTG, ELK, Thunderkick, Yggdrasil, gamomat, BGaming, Booming Games, Play’nGo, Netent, Relax Gaming, No Limit City, blueprint, Wazdan, Kalamba and many more.

The casino has a welcome package of $500 which is spread across 4 deposits. First deposit bonus of 100% up to $100, a 75% bonus for second deposit up to $100, third deposit bonus of 50% up to $200 and a third deposit bonus of 100% up to $100. The bonus needs to be wagered 45 times in 14 days which I believe but the maximum bet while being on bonus money is $1.
The casino restricts around 50 slots plus all jackpot and progressive slots from bonus play but when your slot directory has more than 7000 games I don’t the players would mind that.

I tried this casino with an Astropay deposit of $20nand my funds were credited instantly. I did some bonus buys and took my balance up to around $50 and when I tried to cash out the chat told me that deposits need to be wagered 3 times. I tired a few more games and managed to cash out $40.

My verification happened in under 30 minutes and I received my funds in 4 hours which is quite quick for Astropay withdrawals.

This casino is absolutely fantastic. Slots from all the top providers. Great bonuses. Fair wagering on bonuses. Great VIP programme.
Amy, my VIP Manager is so good.
Fast, efficient and friendly, as is the normal support. This casino is easily a 10/10. Absolutely flawless.

Nothing negative to say. If only other casinos were even half as good. So I would recommend this casino very highly to anybody. You will not be disappointed.

Nothing negative to say about this casino. By far the best casino I have ever played at. Fair, friendly, transparent and very professional. No.1 by a long way.

I find this online casino very easy to use and navigate. They have a great selection of providers, and I've been having great luck here too! No problems with the withdrawal.

A new, very interesting casino. Fast deposits and fast withdrawals
The best promotions, grand bonus and rewards. I recommend this casino Great casino theme

I just would like to say how wonderful Katsubet casino is and the customer's support are always there to help you. Verification was fast and no hassle at all! Money was in my account right away through wallet. Games are well organized and easy to find. Overall excellent trusty casino.

Um I got nothing bad to say about this casino. Everything is as it should be. Maybe sometime send me 100% bonus deposit lol.

Had a few issues regarding promotional rules changed without informing me but after speaking to online chat and VIP managers, they helped the best they can to make it up to me.
Very caring and kind.

I can tell that all the bonuses are easy to get and the withdrawals are fast, and it's a rare thing. So I am glad that I played and deposited there..

Well, nothing special about this casino, they have most providers and almost the same welcome bonuses, and same as other casinos they have crypto deposits and believe withdraw too! Well, I don't want to experience that anyway anymore, as I self-excluded for just a year as I couldn't find the option for a permanent self-exclusion.

Besides that they have really small MAX Bet for the welcome bonuses (at least the first one), compared to other well knows and high rated casinos, and higher wager requirements (x45) compare to the best casinos (with just x30) I played at, I had really terrible experience here. I don't judge casinos from my luck if it's a win or lose, that's the last thing I care about. But this is the first time I had such bad treatment from a casino. I've been playing in many casinos so far, but it's the first time that a casino changes their terms if they don't like you. Yes, that's right!! I deposited in ETH to get the welcome bonus + 100 spins with MAX CASHOUT as listed on their terms of 0.12 ETH. Okay I played the bonus and that was ok and then checked the 100 spins and they were on a game that doesn't accept ETH or crypto, so I contacted support team, similar to other casinos where they can reissue the spins on something else and I had rude experience. Forget the wait for like 5-10 min to get single response from the agent. They wanted to give my the spins on other Bgaming slots, which I'm ok with that, but they wanted to change the max cashout from 0.12 ETH to almost half (0.068). I politely asked the support agent to issue a custom bonus with the MAX cashout specified on their terms page, but insist to give me the same response.

I don't really care about the small winnings from free bonuses or the risked money when I play, as I recently had a small bonus win from other casinos for just 0.05 ETH and was happy with that even though I'm a mid-range player which doesn't technically make sense, but to get such bad experience and treatment is something I should definitely flag, as I didn't have such experience with the same issue with other casinos before. I truly don't want anything free in exchange to this, since I really really don't care about the money, all I want when I play in casino is friendly and good treatment from their team, which I didn't personally receive here!

Great, (better than great the best I have ever dealt with) vip customer care team friendly, well mannered and eager to assist any way they can. I have had issues with regular support agents on live chat but a quick email to the vip team and they were happy to assist and handled my issues professionally and in an appropriate time frame. I like the site it is user-friendly, I like to use the favourite marker to tag my favourite games. But it needs a (favourites) tab in categories or its own next header next to the to the providers at the top of the page. I'm not sure where they are listed once you tag them or if they are, but being easy to see and use would be beneficial instead having to use the search. But All in all a good new site other than my minor issues below. I'm looking forward to it becoming my number one favourite site, keep up the good work.

Three issues: Firstly bank transfer withdrawing minimum 300 is a little outrageous $20 or $30 would be far fairer now this brings me to my second issue in regards to bonuses completely understand and respect pay through and have no issues with it, but once that is completed. Whatever you have in your balance should be yours not maximum of 100 dollars (sign up bonus probably fair) but when you are a returning player. Especially when you cant withdraw the 100 you can keep, because the minimum is 300 to withdraw through my preferred method. ( I would have to deposit another 200 play that and try/win and keep it above 300 to get it out, something is not right there with that policy, really no point giving bonuses that have. You may as well just play with fun money. I wasn't going to return as a customer after the disappointment of playing and winning 2 jackpots getting through the play through with still reasonable amount of winnings for it to all disappear back 100. There is no point having cap the bets on the bonus round with maximum payout of 100, no point if you are taking it back in the end. Thirdly Some games will not load and never have when I've tried to play them only one particular provider. (others from the same provider do though) not sure why?

I like their cashback bonus and loyalty program. The more loyalty you give them, the more you get back. The selection of games is big, and they always seem to have tournament's in progress.

My first fear was this was a rogue casino. I've been getting the run around with a withdrawal request for the past several days. First with the odd requests for verification purposes. Now that my accounts verified, I'm being told they are too busy to handle my withdrawal request. This threw up a huge red flag for me, and is the reason for my low star rating.

The more I research this casino, the more I'm coming to realize that this mite be just one really crappy support agent. All the problems I've been having have all been through this one guy. The others went to great lengths to help, and this one has even encouraged me to cancel my withdrawal request and play my winnings instead of wait until they aren't to busy. If it weren't for this one agent, my star rating would be high.

The casino is really great! Welcome bonus is something that is quite enough to turn into almost guaranteed winnings. The verification and withdrawal is really fast and easy! Would be playing more at this place, they have tons of games, different providers, nice customer support

Nothing really in particular, I'd love to have even more bonuses, but could understand they have their limitations as well in terms of bonus budget and VIP players

Nice games and a lot of choices and it looks good and the most reviews are not bad and it's recommended by Askgamblers and LCB. A good reason to try it, but than my nightmare was started, that's the reason why I can't say anything positive about the casino

Hello, I have waited a long time but would still like to report that the casino is not fair. At the end of October I had created an account at this casino, checked which options I had to deposit and withdraw possible winnings, I saw that there were many possibilities and because of the positive reactions I had read at LCB and Askgamblers I decided to deposit, I contacted live chat and they suggested neosurf because I had first tried to deposit with ecopayz, but unfortunately that didn't work so made my first deposit with a 10 euro neosurf voucher.
After playing for a while I decided when I was at 75 euros to have my winnings paid out but a little later I saw that it was canceled, I contacted live chat and they told me that I had to deposit with my neosurf account, after which I did that too, I deposited 15 euros with my neosurf account and played a bit more.
After a while my balance had become 200 euros so decided to have the winnings paid out, again after a short while this was refused, I contacted again and had to use my paysafecard account, while later, again refused, I tried through coinspaid, again refused, I contacted them again and felt that they were holding me on the line and had no alternative and because I had deposited only 25 euros in total I thought to myself: I will play the money and they will never see me again, but I now think this should be known, so I would like to inform you and future players about this.
My decision: not to be trusted casino!!! I can also prove everything because I have a screen shot of it. Greetings to everyone and be careful with that casino.

There are many different games. Customer service 24 hours, new casino. They say there is cashback but I don't try. For me, there is nothing more than that

I don't even get welcome bonus. They ask for strange documents. When requesting a withdrawal to try to block it. The site difficult to navigate. I do not recommend playing there

I’ve been running cold for a long time trying many places but these new Katsubet guys absolutely sparked my interest when I finally got lucky and made a cashout around 1 BTC and first support guys told me it was above my weekly withdraw limits. I was depressed but they advised me to make a request to VIP host as I gamble a lot and meant to be a VIP. I’ve got a message from the nice girl from VIP team named there Stacey who surprised me with withdraw limits lifting in 10 minutes so I could cashout the whole amount the same day. It literally took me 10 minutes to get an update as per my limits lifting and cashout being processed. Great customer experience, VIP host and fast response time! Great recommended!

As I said, weekly limits are regular as elsewhere, but I’m pretty sure VIP team may find a way out if you want them to. Have no worries. Nothing less to say