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Kakadu Casino is closed, please try these instead:

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Kakadu Casino

Player Rating 505 reviews
9.2/10
505 reviews
Complaint Response 2 complaints
2 days avg. 2 complaints

AskGamblers Quick Overview

Editor’s View

If you love a colourful and vibrant environment, you will enjoy Kakadu Casino. The famous bird welcomes you and introduces you to a large number of slots, table, and live casino games. The website navigation is smooth, and you can access everything from the main menu.

Players can download the mobile app directly from their website and enjoy the games on the go, but if they want to find out more information about payments, responsible gambling, or the Terms and Conditions, they can scroll down to the bottom of the page.

What we like
  • Home to more than 35+ gaming vendors
  • Fast withdrawals (up to 12 hours)
  • No payment fees
What we don’t like
  • Support is available in only two languages
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Kakadu Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.casinokakadu.com/
Established
2021
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, German, Finnish, Bulgarian
Casino Type
Instant Play, Mobile, Live Casino

General Information About Kakadu Casino

Kakadu Casino is an online casino that is not only highly rated by AskGamblers but also in our Kakadu player reviews. The casino has also been accredited by several trusted companies, which are available at the foot of the casino. This includes the casino receiving the prestigious AskGamblers Certificate of Trust.

Now, our expert Kakadu Casino Review can go into more detail so you can find out the ins and outs of everything to do with payments, customer support, games, responsible gaming, and more. Don’t forget to check the casino reviews online to see what your fellow punters say about the Kakadu online casino.

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Complaints

Read the complaints other players have left for Kakadu Casino. Learn more about complaints.

Show all complaints
Kakadu Casino - Incompetence of their payment department

On 01 Aug 2022, 19:28 I deposit 22.58€ with my Revolut mastercard in Casino Kakadu I took welcome bonus played it through and won 301.24€. I made withdrawal on 02 Aug 2022, 4:12 my account was fully verified in just 3 hours, which is great and fast but in process of verification my document of transaction-statement, wasn't approved even if that is the thing they are asking for in verification processes (Proof of PaymentScreenshot or photo from online bank, bank statement, Skrill page, etc. showing the deposit. Must display the company name. Must display the amount paid.) They said like this: Reason: Please upload a front photo of your bank card used for deposits with the name, expiry date, the first 6 and last 4 digits visible. Which I did and I was fully verified.

Here it begins nightmare my cashout of 301.24 EUR on 02 Aug 2022, 4:12 has been canceled it was withdrawal on master card and they said I have to make a new in bank which I did on 02 Aug 2022, 6:59 an it was rejected and it was rejected 2 times more they gave the reason that (The cashout was approved from our side, but it was rejected by your payment system.)

So it was like that until 08.august 2022. when I was asked in live chat, does the bank you want to withdraw belongs to Lithuania? And I said yes and that this is clearly visible in transaction-statement which I have send them it is Revolut bank and I even fill in the address in bank withdrawal form.

They said: Unfortunately, we do not process winnings to Lithuania and: Do you have the opportunity to create a request via any other payment system? So to make this shorter I did make a deposit of 24€ with Neteller on 09 Aug 2022, 1:34 and made withdrawal of 222.48€. I uploaded my Neteller account info screenshot and my Neteller Transacton ID and withdaeal was rejected!!!

So I asked the why in live chat and was told: Please upload a screenshot of the deposit with Neteller, where your e-mail is visible.

I told them I did that and they approved my Neteller documents and told me to, create a new cashout request and I went to to this but Neteller option was not available for me!!!!!!!!!!!!!!

That was today 09,Aug 2022. 15:24 pm CEST from then I was being told: At the moment we can just exercise a little patient as we wait for the answer from payment department. We currently waiting for the responde from payment departmant as to why Nettler isnt available at the moment kindly wait .

As I can see our managers are still working on your issue. Kindly, wait a bit, we need some more time to solve it. Hope for your understanding and patience! We are waiting for the reply from financial department. And then: The financial department doesn't work directle with us. We sent them a request, it should be proceeded in 24 hours.

Well this the whole story I don't believe them that they will send me email i don't believe them for the reason they never did in this 7 days instead I had to come in live chat and wasting my time and yes they even didn't reply to any email I sent to [email protected] !!

I have all chat transcripts and all screenshots of everything my level of frustration is indescribable as well as is their level of incompetence of their payment department is undisputed and unbelievable!!!! All misspelling are quotes from their side I have live chat transcripts in email I download them but file type is not supported, I can send that in email if needed.

staus Resolved
€222.48

Complaint Statistics

Resolved 2
Avg. Amount $ 551
Avg. Complaint Duration 4 days
Avg. Response Time 2 days

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Player rating
9.2/10 505 reviews

Top reviews from our players

Kakadu is one of the best casinos I've played online. Great customer support, payouts are pretty quick, VIP managers are generous. Verification process is done quick so you can withdraw. A lot of choices for games. Good bonuses when depositing.

Only bad thing which is like that pretty much in every casino when you have an active bonus there's certain games you cant play but once you've completed the bonus you can play them all.

Thank you for your feedback. We always value the opinion of our casino players! Unfortunately, some slots are really not available when playing with an active bonus. This rule is not unique and you will find similar restrictions in any other casino. We wish you a great game and success!

user avatar

Kakadu is a very nice casino. A lot of different games and providers. And they give very nice bonusses. And they replay very fast in the chat. And always helpful.

Hello, Niels1187! Our casino has existed for only a few months and we are very pleased to learn that players appreciate the quality of the services provided. With thanks, Your Kakadu Casino Team!

user avatar

+ Good selection of games to choose from
+ Decent welcome bonus package to get you started
Two stars from good selection of games and good welcome bonus package and that's about it.

- Live chat doesn't even speak good English and it is hard time dealing with them because of this.
- Verification process is just pain and it looks like this is just another casino which is trying to prolong your withdraw for as long as possible to make you play the money which you have just won.
> They do be asking documents instantly, alright understandable.
>>Your document wasn't approved.
>>Reason: Please, take photo of your ID on another background.
Alright let's do it.
>>>Your document wasn't approved.
>>>Reason: Please, take photo of your ID on another background (it shouldn't be monotone).
Like what is this do they want dinosaurs on the background or something since the good quality photo on the table isn't acceptable? :D
Like just tell people instantly what kinda photos etc. you would possibly want and don't prolong this process like this. It is likely I am never gonna play on any of the casinos licensed with this N1 interactive license because of this experience with them and I am also gonna tell others to avoid them because there just is better options out there FYI.

We are very sorry that the account verification conditions caused you such inconvenience. We always pay attention to players' comments and work on them. Unfortunately, the account verification program is required and we cannot refuse it. However, we made a decision to make this process more loyal for Askgamblers players. As for support agents. All of our employees have passed a serious selection and meet the requirements of the company. However, the human factor should not be ruled out. To compensate for the inconvenience caused, we would like to offer you a small no deposit bonus. Please let us know your email address for which the account was registered. We really hope that in the future your opinion about us will change for the better :) Your Kakadu Casino team!

user avatar

I liked it a lot.
Good mobile & windows support very stable servers.
Lots of games including most of my favorites.
Nice loyalty bonuses.
Clean layout

200 euro min bank withdrawal
Can't withdraw with trustly.
3x deposit turn over.
Besides what is said here, there is no live chat nor do they respond to emails.

Hello, RYUK878 Yes, indeed the minimum amount available for withdrawal via bank withdrawal is 200 euros. It should be understood that this method is mainly used to pay commissions to partners, and very high commissions are charged with bank withdrawal, which are paid by the casino. We also provide this method of withdrawal for players, however, it is not possible to make a minimum amount less than 200 euros through this method. In our casino, both deposits and withdrawals are available through the Trustly payment system. However, as in any other casino, the payment system is available only if you made a minimum deposit from it. If you made a deposit from a card, then the withdrawal of funds will not be available through other payment systems. Yes, the wager on your own funds, even when playing without bonuses, is x3. This is due to the anti-fraud policy against money laundering, as well as the presence of commissions for each bet made by the player and commissions for withdrawing funds, which are also paid by the casino. I find it difficult to name other casino brands where there is no minimum wager for own funds. This rule is also not unique ... Live chat is located in the lower corner on the right side of the screen. Live chat working hours 24/7. Among other things, you have the opportunity to leave a ticket or write a letter to the support service via the email indicated on the website [email protected]

user avatar

One quality casino more from N1 Interactive. I have played numerious (MGA/Curacao) casinos, but I have to say that this is one of top MGA casinos out there. Clear layout on mobile and windows. Very wide selection of slots (over 6000?). Well working sites, never strange log outs.

Amazingly fast withdrawal, took like 1 minute after the KYC process and the money was in bank account. Both thumbs up, this could be model of all internet casinos out there. I will definitely play again, 10 out of 10.

Because I have to fill this dislike box also with characters I will do that. But seriously there was nothing what I didn't like, which is pretty uncommon.

Hello, LUCKY0NE We are very glad to receive your feedback and will try to make our brand even better!

user avatar

Kakadu Casino News

Read all news about Kakadu Casino, check for updates and stay tuned for exclusive bonuses.

You're Invited to Try and Win a Share of the Monthly Prizes at Kakadu
Promotion You're Invited to Try and Win a Share of the Monthly Prizes at Kakadu

Kakadu Casino hosts monthly tournaments, and you’re invited! The only requirement is that you wear bright clothes, and grab a cocktail or two!Each month the online casino picks a selection of slots, all you have to do is play them. This month's prize pot stands at €1,000 and there are 750 spins up for grabs too! To win, you just need to secure yourself a place on the leaderboard in the top 20 positions. Spin to Win! Their tournaments reset every month and February’s is in full swing. You have until the last day of the month to get involved and to qualify you must be a member at the casino and have made at least one deposit. If you're new to the site all you have to do is head over to Kakadu Casino and hit ‘Sign up. Once you’re a member, make your first deposit and you’re good to go!Play a selection of online slots and you could win a share of the monthly prize pool.You must play any of the selected online slots (found on their promotional page) and any bets made with bonus funds will not count. You will earn 1 point for every €1 you wager! Naturally, the more you spin, the more points you’ll earn! Your mission is to get your name on the leaderboard in the top 20 positions to secure a prize! Sharing the PrizesThe prize fund this month stands at €1000 which is shared amongst the top 10 players. If you fall slightly below and finish in the top 20 you’ll win a share of the 750 spins instead! Here’s how the top prizes look:1st Place - €2002nd Place - €1503rd Place - €130Cash houses are paid out with an x3 wagering requirement attached, and any winnings from the spins will need to be wagered at least 40x. Don't forget, these are regular monthly tournaments. This means if you don’t secure a prize this month, you can try again next month! Full terms and conditions can be found on their website, we recommend that you read these before you enter. Good luck.

We Have the Winners of Our Exclusive Kakadu Casino Contest!
Promotion We Have the Winners of Our Exclusive Kakadu Casino Contest!

Over the last two months, we have teamed up with Kakadu Casino to bring an exclusive contest to our loyal AskGamblers members and gifted some incredible prizes! The prize pot was €8,000, and the top 15 players on the leaderboard would win a share.To enter, players also had to be members of AskGamblers and choose any online slots to play at Kakadu, earning 1 point for €1 wagered. The competition was fierce for two months, and the top players were hot on each other's heels, but the competition has now closed, and we have the winners!The Winners Are HereAnyone who took part in our exclusive competition can now visit Kakadu Casino and check out the leaderboard. Participants who see their name in the top 15 positions have won a share of the €8,000 prize pot.Check out the leaderboard at Kakadu Casino, where the top 15 places are guaranteed a prize.Prizes will be credited to the winners' accounts with a 5x wagering requirement, and here is how they are shared out:1st Place: €2,5002nd Place: €2,0003rd Place: €1,0004th Place: €6005th Place: €4006 - 10th Place: €200 each11 - 15th Place: €100 eachThank you to everyone who entered and congratulations to the winners. Members are also more than welcome to check out our Kakadu Casino bonuses page and see if there is anything else worth claiming!Enchant AffiliatesA special thanks goes to Enchant Affiliates, without whom none of this would be possible. Enchant is the affiliate programme behind Kakadu Casino, heavily focused on the international iGaming market, with several online casino brands on its roster.Licensed by the jurisdiction of Malta and Curacao, Enchant Affiliates is worth checking out for any affiliate looking for a reliable partner and excellent promotional tools.

Kakadu Casino Enters 2022 With AskGamblers Certificate of Trust
Industry Kakadu Casino Enters 2022 With AskGamblers Certificate of Trust

We're kicking off the week with some fantastic news, with Kakadu Casino having received our prestigious AskGamblers Certificate of Trust. Kakadu Casino will now join our group of elite Certified Casinos which we have carefully chosen thanks to their transparency!Kakadu Casino enters 2022 with the AskGamblers Certificate of Trust.We handpick our casinos to make sure we're only choosing the ones that we believe you can place your trust in. Our Certificate of Trust singles out the most secure online casinos in the industry and Kakadu Casino has ticked all the boxes.Kakadu Casino Joins Our Trusted Casinos FamilyWe’ve had our eye on Kakadu Casino since they joined AskGamblers and we are pleased to say that this is a casino you can trust: they’re transparent, customer-oriented, and willing to solve any issues as soon as they can.An absolute highlight of Kakadu Casino's performance is that this casino has a clean complaints history at AskGamblers. In other words, since joining AskGamblers, the casino has not received a single complaint against them!Trustworthy and TransparentOur badge of trust will now be visible on their review page at AskGamblers and you’ll be able to see it on the casinos' website for complete peace of mind. Our certification can give you confidence and is proof of trustworthiness.Kakadu Casino also has an admirable CasinoRank score of 8.72, which is another reason why they were worthy of our certification. The casino also runs fair, secure, and honest operations and is fully licensed and regulated by a reputable licensing body for further peace of mind!Take a Look YourselfThey’re just some of the reasons why you should check out Kakadu Casino if you haven’t already. We’ve also teamed up with the casino and launched an exclusive tournament which gives you the chance to win a share of €8,000. To take part all you have to do is play your favourite online slots and they’re home to providers like Microgaming, Quickspin, and Red Tiger Gaming.If you’re a new member you can also check out our Kakadu Casino bonuses page before you get started. All that is left for us to say is congratulations to Kakadu and good luck to you!

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