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Kakadu Casino

Player Rating 505 reviews
9.2/10
505 reviews
Complaint Response 2 complaints
2 days avg. 2 complaints

AskGamblers Quick Overview

Editor’s View

If you love a colourful and vibrant environment, you will enjoy Kakadu Casino. The famous bird welcomes you and introduces you to a large number of slots, table, and live casino games. The website navigation is smooth, and you can access everything from the main menu.

Players can download the mobile app directly from their website and enjoy the games on the go, but if they want to find out more information about payments, responsible gambling, or the Terms and Conditions, they can scroll down to the bottom of the page.

What we like
  • Home to more than 35+ gaming vendors
  • Fast withdrawals (up to 12 hours)
  • No payment fees
What we don’t like
  • Support is available in only two languages
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Kakadu Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.casinokakadu.com/
Established
2021
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, German, Finnish, Bulgarian
Casino Type
Instant Play, Mobile, Live Casino

General Information About Kakadu Casino

Kakadu Casino is an online casino that is not only highly rated by AskGamblers but also in our Kakadu player reviews. The casino has also been accredited by several trusted companies, which are available at the foot of the casino. This includes the casino receiving the prestigious AskGamblers Certificate of Trust.

Now, our expert Kakadu Casino Review can go into more detail so you can find out the ins and outs of everything to do with payments, customer support, games, responsible gaming, and more. Don’t forget to check the casino reviews online to see what your fellow punters say about the Kakadu online casino.

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Complaints

Read the complaints other players have left for Kakadu Casino. Learn more about complaints.

Show all complaints
Kakadu Casino - Incompetence of their payment department

On 01 Aug 2022, 19:28 I deposit 22.58€ with my Revolut mastercard in Casino Kakadu I took welcome bonus played it through and won 301.24€. I made withdrawal on 02 Aug 2022, 4:12 my account was fully verified in just 3 hours, which is great and fast but in process of verification my document of transaction-statement, wasn't approved even if that is the thing they are asking for in verification processes (Proof of PaymentScreenshot or photo from online bank, bank statement, Skrill page, etc. showing the deposit. Must display the company name. Must display the amount paid.) They said like this: Reason: Please upload a front photo of your bank card used for deposits with the name, expiry date, the first 6 and last 4 digits visible. Which I did and I was fully verified.

Here it begins nightmare my cashout of 301.24 EUR on 02 Aug 2022, 4:12 has been canceled it was withdrawal on master card and they said I have to make a new in bank which I did on 02 Aug 2022, 6:59 an it was rejected and it was rejected 2 times more they gave the reason that (The cashout was approved from our side, but it was rejected by your payment system.)

So it was like that until 08.august 2022. when I was asked in live chat, does the bank you want to withdraw belongs to Lithuania? And I said yes and that this is clearly visible in transaction-statement which I have send them it is Revolut bank and I even fill in the address in bank withdrawal form.

They said: Unfortunately, we do not process winnings to Lithuania and: Do you have the opportunity to create a request via any other payment system? So to make this shorter I did make a deposit of 24€ with Neteller on 09 Aug 2022, 1:34 and made withdrawal of 222.48€. I uploaded my Neteller account info screenshot and my Neteller Transacton ID and withdaeal was rejected!!!

So I asked the why in live chat and was told: Please upload a screenshot of the deposit with Neteller, where your e-mail is visible.

I told them I did that and they approved my Neteller documents and told me to, create a new cashout request and I went to to this but Neteller option was not available for me!!!!!!!!!!!!!!

That was today 09,Aug 2022. 15:24 pm CEST from then I was being told: At the moment we can just exercise a little patient as we wait for the answer from payment department. We currently waiting for the responde from payment departmant as to why Nettler isnt available at the moment kindly wait .

As I can see our managers are still working on your issue. Kindly, wait a bit, we need some more time to solve it. Hope for your understanding and patience! We are waiting for the reply from financial department. And then: The financial department doesn't work directle with us. We sent them a request, it should be proceeded in 24 hours.

Well this the whole story I don't believe them that they will send me email i don't believe them for the reason they never did in this 7 days instead I had to come in live chat and wasting my time and yes they even didn't reply to any email I sent to [email protected] !!

I have all chat transcripts and all screenshots of everything my level of frustration is indescribable as well as is their level of incompetence of their payment department is undisputed and unbelievable!!!! All misspelling are quotes from their side I have live chat transcripts in email I download them but file type is not supported, I can send that in email if needed.

staus Resolved
€222.48

Complaint Statistics

Resolved 2
Avg. Amount $ 551
Avg. Complaint Duration 4 days
Avg. Response Time 2 days

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Player rating
9.2/10 505 reviews

Top reviews from our players

I've been into gambling for a long time and for the past 2 years I've been doing it exclusively online. I recently saw an onlide ad for Kakadu and decided to check it out and I gotta say I liked what I saw. The verification procedure didn't take long at all, the mechanics are nice (it's easy to switch between games), the casino provides ample opportunities to make a ton of cash since it has all the conditions you need to secure a victory. To this day not a single issue regarding cash withdrawals, I gamble here at my heart's content

Greetings, Dewey ! We are glad that new and new players who have a great sense of taste come to us ;) will be happy to develop further with you! Regards, Team Kakadu.

user avatar

A young but reliable company, one you can and should gamble with since the mechanics and quality of games are at their best. Kakadu has a pleasant interface - everything is convenient and easy to understand, they hand out free spins, which I also enjoy partaking in. Unlike many other establishments, here you are less likely to run into any problems with withdrawals or bets. So far, I've been playing my heart out and withdrawing my winnings without care. And I've already done that more than once, so I'm not worried about the safety of my funds

Greetings, HappyTragedy ! Thank you for your review! I hope you continue to play with us !:) Sincerely, Team Kakadu.

user avatar

The casino has an official MGA license, that is entirely clear and understandable. There is nothing complicated in the verification procedure; once you pass it, you can safely withdraw your cash. After registering, you immediately gain access to a generous bonus package. I haven’t had any reason to turn to tech support yet, but a friend assured me that they answer very quickly.

Greetings, DigitalMan ! Thank you for your review. We are always happy to welcome new players who are not just interested in playing, but also in having a good time! Regards, Team Kakadu.

user avatar

This Kakadu Casino is pretty cool to consider because there are a lot of good games on this site. They are all friendly to the mobile platform which is awesome to see because most people love to use their smartphones rather than opening their laptops anymore.

I hope that it continues because the mobile platform is important. It also helps that there are some good payments options because that is important with the numerous options that we can talk about. It also helps that the live chat is pretty solid as well considering that the players want to discuss strategies.

In terms of the negative aspects, there are some problems with some of the game providers. I hope that it can work out for the better because there are some bonuses that work out for the high rollers.
There are some people who will struggle with this casino when they don’t have much funds because this is catered more towards the high bettors.
Hopefully, the games and bonuses can improve so that there are more people on the site and they can play on a good casino that has a solid foundation but there are some areas to improve on.

Greetings, Iz_the_Man ! We are grateful for your positive feedback, we are glad that you like it on our project! Of course we do not stop on the achieved and will develop and improve further! Sincerely, Kakadu team.

user avatar

I love the game selection and the winnings are great, alot of free spins and awesome tournaments to play if you like to win this is the app to play. The loyalty points are a extra bonus to have as well because we are spending money but earning lots of points as well. Come and join the fun yall I promise you will enjoy the app as much as I do.

Greetings, Rocanda ! Thank you for your review! Regards, Kakadu Team.

user avatar

Awesome selection of games, very nice bonuses offered to players. I have really enjoyed playing here.
Support is always very friendly and service is quick to reply with questions.
They seem to have a lot providers available and easy to navigate when searching for your game.
Happy to join here and have been lucky at this casino.

Would love to give a 10 star just a few things that could improve with Kakadu casino. The bonus codes don't seem to work that they email me, not too big of deal as chat support gives it manually if you go there.
Pending time was quick with first few cashouts, now it's very slow. Been waiting over 2 days for 3 cashouts to process but support says working on it.

Their Site says under the FAQ, instant withdrawal or in some cases up to 12 hours. Max cashout of 1000 per day so when you win big its lengthy to cash out, especially when pending time is so slow.
They should update their site with proper withdrawal time. As a frequent player I like to choose casinos with speedy withdrawals.

Greetings, bbet7755 ! Thank you for the great and detailed review. We will work through the moment with the codes and figure out what's wrong. If you have a chance, please contact us by mail to find out this point in more detail. Regarding withdrawals - we are working on a new system, I can't say anything else yet) Regards, Kakadu team.

user avatar

Kakadu has the potential to be a high roller's paradise thanks to its generous promotions. The first four deposit bonus and reload bonuses are great enough but the 100% cashback bonus is my personal favourite.
However, it's still a pretty underwhelming casino if based on selection of games.

Their selection of game providers are good but not impressive. A lot of other online casinos can do better by offering more options.
The bonuses are generous and very good for high rollers but they are definitely not for casual players like myself. I suppose there really isn't a problem with the casino.
It's just that there are so many better than it.

Greetings, M_I_I_K_A ! We appreciate your feedback. If you don't mind, we'd love to hear about what you're missing, what other casinos are better than ours, so we can work on ourselves. We always appreciate constructive criticism! Regards, Team Kakadu.

user avatar
Inactive user
6/10

One of my favorite casinos. They have all the operators you want.. pragmatic play, netent etc etc they have them all. Another good thing is the live casinos from evolution.. they have lots of online tables, so you have never to wait or play behind someone else.

Withdraw can be faster. It took me a day to verify my account.. also the withdraw takes more than a week. But this is on most of the online casinos. A deposit is made in 10 seconds but withdraws takes forever.

Greetings, iClick_uPay We are glad that you like our casino and that you find everything you need here! Unfortunately, there are some moments over which we have no control, but as a rule, our withdrawals are always quick! Regards, Team Kakadu.

user avatar

Kakadu is one of the latest casinos I joined and it happened after I learned that Askgabmlers had teamed up with Kakadu casino for a tournament based on real money wagering on slots. It seemed interesting and I also liked the fact that Kakadu casino offers games from Netent, Play'n Go and other game providers I enjoy. So without much of a thought, I signed up and made a deposit.

I deposited 50 eur and didn't claim any bonus, although their welcome offer is pretty good- you get a 100% match bonus and free spins on top. As I usually do, I started my session with the Twin Spin slot with minimum stakes. Quite quickly I managed to get a win over 200x bet and a few other smaller hits. Once my balance went over 100eur I decided to change the slot and started to play Money Train. I played a few hundred spins on minimum bets and got small wins but no bonus round in sight. So I bought 2 bonus features which paid less than 50x bet.

Then I moved on to one of my favorite games- Reactoonz which I again played with minimum bets for a while. I got a few Gargantoonz features and overall had a few ups and downs- the biggest win was a 300x bet win from the feature, but eventually the game got dry and my balance was decreasing. At last, I wanted to try one of the newest Play'n Go games- Legend of the Ice Dragon. I played it for the rest of my session but overall couldn't get any big wins and I lost my balance pretty quickly.

Overall I had a nice time at Kakadu casino and I had no issues with deposit or the games,so I didn't reach out to the customer support. I would only say that their lobby could be improved, as I didn't see New Games category, which could improve user experience, as I personally can't always remember the new game names. Other than that, their offering is good and I might be coming back to play there more.

Greetings, blondie We are happy to welcome you to our project) hope that you will continue to play with us. More new and interesting things to come! Sincerely, Team Kakadu.

user avatar

So I have to say that this platform surprised me positively, a great selection of games and a very pleasant design, and also very nice support. I love this casino.

Greetings, IchNixGlueck Thanks to you, we know we're doing it right! Thank you! Regards, Team Kakadu.

user avatar

Kakadu Casino News

Read all news about Kakadu Casino, check for updates and stay tuned for exclusive bonuses.

You're Invited to Try and Win a Share of the Monthly Prizes at Kakadu
Promotion You're Invited to Try and Win a Share of the Monthly Prizes at Kakadu

Kakadu Casino hosts monthly tournaments, and you’re invited! The only requirement is that you wear bright clothes, and grab a cocktail or two!Each month the online casino picks a selection of slots, all you have to do is play them. This month's prize pot stands at €1,000 and there are 750 spins up for grabs too! To win, you just need to secure yourself a place on the leaderboard in the top 20 positions. Spin to Win! Their tournaments reset every month and February’s is in full swing. You have until the last day of the month to get involved and to qualify you must be a member at the casino and have made at least one deposit. If you're new to the site all you have to do is head over to Kakadu Casino and hit ‘Sign up. Once you’re a member, make your first deposit and you’re good to go!Play a selection of online slots and you could win a share of the monthly prize pool.You must play any of the selected online slots (found on their promotional page) and any bets made with bonus funds will not count. You will earn 1 point for every €1 you wager! Naturally, the more you spin, the more points you’ll earn! Your mission is to get your name on the leaderboard in the top 20 positions to secure a prize! Sharing the PrizesThe prize fund this month stands at €1000 which is shared amongst the top 10 players. If you fall slightly below and finish in the top 20 you’ll win a share of the 750 spins instead! Here’s how the top prizes look:1st Place - €2002nd Place - €1503rd Place - €130Cash houses are paid out with an x3 wagering requirement attached, and any winnings from the spins will need to be wagered at least 40x. Don't forget, these are regular monthly tournaments. This means if you don’t secure a prize this month, you can try again next month! Full terms and conditions can be found on their website, we recommend that you read these before you enter. Good luck.

We Have the Winners of Our Exclusive Kakadu Casino Contest!
Promotion We Have the Winners of Our Exclusive Kakadu Casino Contest!

Over the last two months, we have teamed up with Kakadu Casino to bring an exclusive contest to our loyal AskGamblers members and gifted some incredible prizes! The prize pot was €8,000, and the top 15 players on the leaderboard would win a share.To enter, players also had to be members of AskGamblers and choose any online slots to play at Kakadu, earning 1 point for €1 wagered. The competition was fierce for two months, and the top players were hot on each other's heels, but the competition has now closed, and we have the winners!The Winners Are HereAnyone who took part in our exclusive competition can now visit Kakadu Casino and check out the leaderboard. Participants who see their name in the top 15 positions have won a share of the €8,000 prize pot.Check out the leaderboard at Kakadu Casino, where the top 15 places are guaranteed a prize.Prizes will be credited to the winners' accounts with a 5x wagering requirement, and here is how they are shared out:1st Place: €2,5002nd Place: €2,0003rd Place: €1,0004th Place: €6005th Place: €4006 - 10th Place: €200 each11 - 15th Place: €100 eachThank you to everyone who entered and congratulations to the winners. Members are also more than welcome to check out our Kakadu Casino bonuses page and see if there is anything else worth claiming!Enchant AffiliatesA special thanks goes to Enchant Affiliates, without whom none of this would be possible. Enchant is the affiliate programme behind Kakadu Casino, heavily focused on the international iGaming market, with several online casino brands on its roster.Licensed by the jurisdiction of Malta and Curacao, Enchant Affiliates is worth checking out for any affiliate looking for a reliable partner and excellent promotional tools.

Kakadu Casino Enters 2022 With AskGamblers Certificate of Trust
Industry Kakadu Casino Enters 2022 With AskGamblers Certificate of Trust

We're kicking off the week with some fantastic news, with Kakadu Casino having received our prestigious AskGamblers Certificate of Trust. Kakadu Casino will now join our group of elite Certified Casinos which we have carefully chosen thanks to their transparency!Kakadu Casino enters 2022 with the AskGamblers Certificate of Trust.We handpick our casinos to make sure we're only choosing the ones that we believe you can place your trust in. Our Certificate of Trust singles out the most secure online casinos in the industry and Kakadu Casino has ticked all the boxes.Kakadu Casino Joins Our Trusted Casinos FamilyWe’ve had our eye on Kakadu Casino since they joined AskGamblers and we are pleased to say that this is a casino you can trust: they’re transparent, customer-oriented, and willing to solve any issues as soon as they can.An absolute highlight of Kakadu Casino's performance is that this casino has a clean complaints history at AskGamblers. In other words, since joining AskGamblers, the casino has not received a single complaint against them!Trustworthy and TransparentOur badge of trust will now be visible on their review page at AskGamblers and you’ll be able to see it on the casinos' website for complete peace of mind. Our certification can give you confidence and is proof of trustworthiness.Kakadu Casino also has an admirable CasinoRank score of 8.72, which is another reason why they were worthy of our certification. The casino also runs fair, secure, and honest operations and is fully licensed and regulated by a reputable licensing body for further peace of mind!Take a Look YourselfThey’re just some of the reasons why you should check out Kakadu Casino if you haven’t already. We’ve also teamed up with the casino and launched an exclusive tournament which gives you the chance to win a share of €8,000. To take part all you have to do is play your favourite online slots and they’re home to providers like Microgaming, Quickspin, and Red Tiger Gaming.If you’re a new member you can also check out our Kakadu Casino bonuses page before you get started. All that is left for us to say is congratulations to Kakadu and good luck to you!

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