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Page 2 – Player Reviews for Justspin Casino

Justspin Casino
Welcome Bonus

100% up to €100 + 500 Bonus Spins on Super Joker Slot, 1st Deposit Bonus

Bonus Code: BONUS1

The €500 in bonuses can be claimed on your first 4 deposits, more information below. The 100 Free Spins on Fire Joker are split up as follows: When you sign up, you activate 100 Free Spins and you will get 10 Free Spins every day for 10 days. The 500 Free Spins on Super Joker are split up as follows: When you make a deposit, you activate 500 Free Spins and you will get 10 Free Spins every day for 50 days. Free Spins are available until 23:59 CET the day that they are credited to your account. Wagering requirement is x50 / Wagering requirement on deposit bonus must be completed within 21 Days / Wagering requirement on Free Spins winnings must be completed within 1 Day / Minimum deposit to claim Welcome Bonus is €10 / The 10 daily signup Free Spins will be credited to your account: Day 1 - directly when you register, Day 2 - 24 hours after you registered, Day 3 - 10 - whenever you log in between 00:01-23:59 CET/ The 10 daily deposit Free Spins will be credited to your account: Day 1 - directly when you deposit, Day 2 - 24 hours after you deposited, Day 3 - 50 - whenever you log in between 00:01-23:59 CET / Free Spins that haven't been played will not be accumulated but considered unredeemed and cannot be used at a later stage. / Justspin’s general Terms & Conditions and Bonus rules apply.

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Our Rating CasinoRank
6.5/10
CasinoRank
Player Rating 22 reviews
3.5/10
22 reviews
Complaint Response 10 complaints
2 days avg. 10 complaints

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Player Rating
3.5/10 ● 22 reviews

Top Reviews From Our Players

Hello I am happy that this is a casino. and it has lots of games to choose from. It's easy to sign up with. I like that part.so on and so on and so on

I am not happy I am able to deposit my money into this casino but when u win and try and take it out u can't. They either have in filled in information in your file that's not your so u can't put your banking information down and no one can answer my questions about why this is happening. If I were you people I wouldn't come to this casino.

Hello THECHAMP1980, Thank you for reviewing Justspin.com here in AskGamblers. We are glad to read that you liked our casino, even though you have experienced some inconveniences. We would like to find out the root of this issue, as you should be able to withdraw all your winnings as long as the casino and bonus rules have been followed correctly. We are very sorry to hear that you have not been provided with the answers you needed. In order to assist you further and clarify your questions, we kindly ask you to let us know your registered e-mail address and a detailed explanation of the issue you experienced when trying to fill the banking details. We will be looking forward to hearing back from you. Again, thank you for taking the time to review your experience at Justspin.com and wish you a great weekend. Best Regards, Alex

user avatar

I like that they have a lot of game providers and a lot of games. Every day there is some bonus you could use. The site is looking fine and they have 0/24h chat support. The mobile site is working fine.

I dislike that they are missing a responsible gaming part. You can't set deposit limits. After I had the worst session ever in my life on Extra Chilli, to self exclude myself I had to wait for chat support for 20min and then email their support. And withdrawals are processed slowly, so you can cancel it and... Well you know it, lose it...

Hi RUKI2001, Thank you for sharing your feedback regarding Justspin.com in AskGamblers. We are glad to read that you like the site and that you enjoyed our campaigns. We are sorry to read that you encountered some difficulties when setting up limits on your account, and for the waiting times you have experienced during your latest visit to our site. We are currently increasing our CS and Payment and Fraud Departments in order to reduce as much as possible all the waiting times and relieve our workload. We would like to inform you that you can actually set your own account limits without reaching our Support Department, through the following link: https://www.justspin.com/en/setlimits Please do not hesitate to come back to us if further feedback is required regarding any matter. Best Regards, Alex

user avatar

Site is easy to use and they have a lot of different games to choose from. Also works great on mobile. That's about all the good stuff to say about this scammy casino.

JustSpin is just what it says, you can only spin there. Try to take out your money, hahahaa, no can do man, they will keep your money pending forever. I got fed up with that and played everything. I also tried to close my account, but guess what? They don't have that option. I suggest everyone to stay away from this scam casino.

Hello UNTIP247, Thank you for sharing your feedback regarding Justspin.com in AskGamblers. We are sorry to read your dissatisfaction regarding the waiting times you have experienced and for the difficulties you have found when setting your account's limits. Our withdrawal duration, as stated in our terms and conditions, is actually up 72 hours, meaning that 3 days is the maximum time it will take to process your withdrawal, assuming that all documents requested and needed by us, in order to fully verify your account, have been provided by you and accepted by our security department. Having said that, we are of course always trying to fall below the 72 hours mark. Regarding the limits on your account, please be aware that you can set the limits that are more convenient to you from our site, without reaching our Support Department. You can access this feature from our Responsible Gaming page or from this link: https://www.justspin.com/en/setlimits . Should you require further assistance in regards to the aforementioned, please feel free to reach us again. Kind Regards, Alex

user avatar

Deposited 14€ via trustly. It was recorded in Justpin transaction but 14€ was not in the dashboard. I chatted the customer service agent and said to escalate the matter. It’s been for days and I get a different answer from the agents, one agent advised me to call trustly and ask them “wow” call them will me more than 14€ . So I ask for the time frame. They said no time frame even for the feedback. I just have to wait. One night, I waited 1 hour and 15 minutes for the agent just to make a follow up and they ask the same questions and I have to explain everything again... escalate escalate... no empathy. It’s a small amount but I believe that huge or small, you should treat your customer fair.

Hi CHERYL88, Thank you for taking the time to post a review about Justspin. We are sorry to hear about the experienced inconvenience. We have raised the issue for further investigation to our Payments Department. They will contact you with a detailed explanation of what has caused this issue, along with a solution for the incidence. We are sad to hear that you felt treated without empathy and we will make sure your feedback reaches our Support Department. Kind regards, Alex

user avatar

Site layout isactually looking very good and customer service Is fast. There Is good game providers. Games work fine with mobile and laptop. You dont need to send documents.

Minimum withdraw Is 50e. Withdraws take usually over 24h. You will get lots of txt messages like deposit and you will get 200 freespins, but it doesg say anything that spins value Is 0.01 Euro. Withdrawing your money cost everytime 3e.

Hi JUUSO166, Thank you for the review. I am happy to see that you enjoy Justspin's layout, customer service, and the game library. Stay tuned for more cool games! The transaction fees and withdrawal limits are related to operational services, so we can provide the best payment services possible. We always look to improve and optimise the player experience and your feedback is valuable to us. If you don't like receiving offers on your phone you can always opt-out from these text messages from your profile, or contact support and they will help you. We try to have a mixed bag of offers, where the spin value differs. I have raised your feedback with the CRM team. Kind regards, Alex

user avatar

The layout games and deposit options are great. Looking around casino is easy and simple. I would recommend this casino to play on even if you have no previous experience

The support was absolutely horrendous. it took an hour and a half to receive 10 free spins from live chat, no kidding. But other that that I really have no issues to report

Hi RUATWIT, Thank you for taking the time to review Justspin.com in AskGamblers, we are happy to read that you enjoyed our site and that you found it friendly for any kind of user! With that being said, we would also like to apologize regarding your experience with our Customer Support. Due to the current international situation, we had to adapt all our resources to the best possible environment, reason why the waiting times for the players might have been longer than usual. We will make sure your comments reach our Customer Support so we can improve in any specific areas that might have ended up affecting our standards and your experience in Justspin. Please check your Inbox as you should have received an e-mail from Justspin! Please do not hesitate to come back to us if there are any additional thoughts you would like to share with us! Best Regards, Alex

user avatar

I keep getting marketing text messages, I've opted out twice (via SMS) but still they keep sending them. This is unbelievable and against all European rules.

Hi KROVARA, Thank you for bringing this up with us. I found your player account and I can see that you have not opted out from marketing text messages. This has now been done manually, so I can confirm that you will not receive any more marketing text messages. We will investigate further in your case to see if there have been any issues, to ensure that everything works as it should. Kind regards, Alex

user avatar

I came to this casino via AskGamblers good rating and I must say: This is one of the best casinos I've ever played on. First of all the have my favourite games (PlayNGo). Yesterday night I deposited some money and atwith my last deposit I got lucky and managed to reach 1.000€. The confirmation and withdrawl process was great - the support was amazing. My first withdrawl request got cancelled (deposited via Rapid transfer and wanted a Skrill withdrawl, but the method must be the same) after a few hours. I went to the live chat, because there was no "rapid transfer withdrawl option" available - we solved this problem within 10 minutes and additional 15 minutes later I already have the money in my Skrill wallet now. This is pretty amazing!

Honestly I can't say anything negative about this casino. The games work smooth, the deposit options are great and the withdrawl is more than fast. This is great!

Hi GOTTESMISSIONAR, Wow, what a nice review. Thank you for the very kind words. I have made sure to share it with support and with the payments department. I wish you all luck in the casino, and hope that you continue enjoying Justspin :) Kind regards, Alex

user avatar

Justspin casino is a place I came across a couple of days ago. I was browsing the net and came across a review of this casino that claimed that besides of their welcome bonus offer, they also offered 100 no deposit spins-divided in sets of 10 per day for 10 days just for signing up and validating your account. I was eager to try them out, especially since they had Netent, Playn Go and other game providers and their Casino lobby looked vibrant and eye-catching. I also noticed the fact that they were a part of Betpoint group casinos like 21.com and my experience with them has been quite decent.

I signed up and verified my phone number and afterwards I was redirected to the lobby. I noticed that I had no spins in my account, I checked the game they were supposed to be on but still nothing. I started to talk to customer support- it was quite late in the evening but they were available which was great. I was told that the offer was expired by a few weeks and that they no longer run no deposit offers. I was a bit disappointed but it was just an old information which wasn't their fault.

I decided to make a deposit and claim the welcome bonus as it had 50x bonus wagering so it seemed appealing. I deposited 20eur and got match bonus along with 500 free spins that were divided into sets of 10. 

With my balance I started to play Book of Dead with 0.50€ and a few free spins features later I managed to get my balance up ton100eur. Later on I moved onto Wild spells slot which I've recently been playing more. I couldn't get any decent wins so when my balance went down to 50eur I moved to Dog House. I managed to get a few free spins bonuses but not one paid over 30x bet so eventually my balance reached 0. I did have a decent time with the free spins for several days but nothing exceptional happened and therefore no withdrawals were made at this point.

Overall I think that this is a solid casino with decent promotions. The one time I spoke with support they were nice and helpful. Game selection was nice and mobile user was really easy to navigate and no technical issues appeared. So far so good. My only criticism goes to the fact that they don't have Netent games as that's one of my favorite game prov!

Hi Blondie, Thank you for the review. I am very satisfied that you are pleased with Justspin and that you had a good time spinning. Better luck next time :) We are always expanding our game provider portfolio, and Netent is one of the game providers we hope to have in place very soon. Stay tuned and you will soon see your favourite games pop up on Justspin too. Kind regards, Alex

user avatar

The casino that a lot of famous streamers on twitch are playing recently, so I had to check it out and see how it goes. The thing I have to mention is that the site has an amazing design and it's easy to use and find anything you need from slots to live casino which I play the most.

There aren't too many providers for me atleast, I have noticed Play'n'Go, Microgaming, Pragmatic and a couple others that I never heard about so it would be nice if more are added but still they have the most popular ones so the fun is guaranteed. Live casino, on the other hand, is totally different experience.As They are one of the first sites from what I have seen to have Pragmatic and Evolution providers offering the newest live casino games.


The verification process didn't go smooth for me. I had to send them a bank statement for a proof of address which I did but it was without the logo so they declined it. Two days later I got send them a PDF file again with LOGO and everything they need after which I was informed that it will be checked. It took more than a month and my account still wasn't verified until I contacted their casino representative who apologized to me as they had some problems with the system. They apologized for the invoice and credited me with free spins which were a really nice gesture from them.

Justspin has one of the best deposit bonuses you could ask for. For the first deposit, you get 100% bonus + 500 free spins with wagering being x50 which is normal in my opinion for the value you get. They have to 50% bonus on 2, 3 and 4 deposit which is nice for people that like to grind.

Ther withdrawal time for me took around 24hours, using skrill I guess they check everything manually but it is still nothing that bad.

The only thing I don't understand is that when you are depositing on Justspin casino over SKRILL that there is 1e service fee. This is really weird as I didn't see anything like that on any other sites I played on, usually, there are no fees at all on deposits and withdrawals.

Hi Copyyy, Thank you for the review. We are continuously adding more game providers as we go, so stay tuned and you will see many more of your favourites being present in 2020. The transaction fees are related to operational costs, so we can provide the best services possible. We always look to improve and optimise the player experience and your feedback is valuable to us. Happy new year, and good luck in the casino! Kind regards, Alex

user avatar

They have novomatic games and plenty of it. It was nice that they are play n go casino that during my registration via trustly i was able to set password for my account. Many play n go casinos doesnt allow to do that.

As i mentioned, i have read that Just spin is play n go casino but it wasnt like that. My deposit was of course instant but my withdrawal wasnt. They are checking all withdrawals manually and it can take 0-72 hours so that is not instant. Also i want to inform other players that if you deposit you have to wager your deposit 5 times before you are able to withdraw. And this is without a bonus! How weird is that! Normally you have to wager only 1 time your deposit.

Hi Badluck, Thank you for your review. Our Pay N Play solution for Finnish players means that the registration and verification process, as well as the first deposit, are done instantly when signing up. It does not mean that withdrawals are instant since our payments department still needs to check the gameplay and approve the withdrawals manually. The withdrawals are processed within 0-72 hours as you mention. Regarding what you wrote about that you need to wager your deposit 5 times before being able to cash out - this is wrong and we are updating the Casino rules as we speak. You need to wager your deposit, that is not connected to any bonus or Free Spins, 1 time before being able to cash out. I hope that I could help clearing some things up. Good evening and good luck in the casino! Kind regards, Alex

user avatar

They have a nice set of games. I tried the 4 welcome bonuses. (4 bonus 1 = 100% 2 and 3 = 50% 4 = 100%) This is a very interesting welcome bonus. I liked that the minimum deposit is not $ 30 or 20 euros. When you start at a casino, it is interesting to try it with a minimum deposit. As for the chat room I did not try it. I can not say anything about checking documents and withdrawals, I did not have to do this procedure.

When you play the different games and use the F11 function to enlarge the game, there is always a yellow banner at the top of the game and I did not find it enjoyable. I made my first two deposits with my credit card and when I came to do the third, it did not work anymore and I did not have an email to explain myself. I made my last two deposits in with an electronic wallet. I regret the fact that the casino does not send email to confirm the deposits. My gambling experience on different casinos makes me think that we can find better elsewhere. I do not advise you, but I do not advise you either. I give the chance to the new casinos but say that I've seen a lot better lately.

Hi Dendonk, Thank you for your review. I am happy to hear that you like our welcome bonus and that you appreciate our low minimum deposit. When enlarging a game, the menu banner will always be shown in order to navigate and use the site more easily. " I regret the fact that the casino does not send email to confirm the deposits." I can see that we did send you emails for your successful credit card deposits, but that the auto-emails did not go out when you did deposits with ewallet. We are looking into why they were not sent. Have a good day and good luck in the casino! Kind regards, Alex

user avatar

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