Justspin Casino

JustSpin Casino confiscated €5,880 of my real money winnings after I fully completed all bonus wagering requirements. According to their own terms: ‘All winnings from bets placed while having an active bonus are considered to be bonus money and will be converted to real money only after bonus wagering requirements are met.’ I completed my bonus wagering on 28.02.2025 and my balance became real money. I continued playing and won €9,025 on Tropicool 4, but the casino retroactively applied a bonus win cap and took €5,880. They gave inconsistent explanations, first claiming a €2,000 cap, then €4,000, and refused to provide the official timestamp of when wagering was completed. The case was escalated to eCOGRA, but JustSpin provided misleading information, resulting in an unfair outcome. I filed a complaint to MGA on 30 June 2025, yet over 3 months later they have not responded. I have full browser logs, HTML game history, and video recordings proving the exact timeline. Extremely poor transparency and unfair treatment by both the casino and MGA.

This online casino typically delays withdrawals, leaving them in a "processing" status for several days, possibly even a week. I wouldn't play here. If you can stay away.

Not very reliable casino. I have wait today 6 days and still havent get my whitadraw. Who was approved 4.11 today it is 10.11. I get the answer that they will take my case further and they cannot answer when the money will be in my account. I had sent them my bankpaper showing that I have not received any withdrawal from them.

When you first register on the casino there is no visual information about you needing to proof adress, ID and proof of source of income in order to make a withdrawal. When you eventually find out there is an option to pay 3$ for an instant transfer, however the transfer takes up to 24 h to even be processed by customer service. So you pay 3$ for a service that is much slower and more time consuming that many other casinos which offer instant withdrawals for free. So don't pay for the"instant withdrawals" it's not even processed the same day.

This casino site do not take the responsible gambling part serious. I played for a couple of days and lost around 1000€ so I wanted to cool of a little bit and sat the deposit limit to 20€ . In the text it says that if you change the limit it will take 7 days until your limit will change. BUT you can change the deposit limit and loss limit how many times you will. 10 times a day if you want to. What’s the point of having a limit then??

I wrote to the casino about this and I didn’t even get an answer, they say they have a live chat but they don’t. And they are not responding on email. It is one of the worst experience I had in the casino industry. After I sent several emails I tried to login to my account and found out it was blocked. And I haven’t received anything about that. NO RESPOND AT ALL.

For me it’s a scam casino, and they have MGA license? How is that possible?

What about responsible gambling? It’s all a joke. I will also write to MGA about this, I have a good friend who works there.
Interesting how they will approach this.

/ Andreas

Good game selection, where they offer most of the games from the big players, however limited with pragmatic play games I thought.
Customer service responded quickly, however fluent response

I deposited 3300 euros and there were incredibly high gear surcharges and fees associated with this. I played the money up to 5400 euros and set a loss limit of 1 euro. This was done this morning. Disappointed of course that I played away the win but without looking at the balance I find that now was down to 2500 euros despite the loss limit. That the page lets you set boundaries but then not follow these feels scary.

I liked that someone got back to me after I left my first review.
I finally got my $2000 and for having to wait they gave me $50 with a 20x wagering requirement.
I appreciated it a lot and never expected this.

Beware of the site's CET.
If you deposit $200 on a Sunday and play through it you get 300 free spins on the Monday. I made my last deposit at 8:40pm and within an hour played through it. Support told me that when I deposited at 8:40pm the 14th my time it was the next day for them, 15th.

Support told me I should have googled the time difference! Really? Your site says 8:40pm the deposit was made but I'm supposed to know that it's really whatever time Central European Time is.

I play here a lot but won't be anymore. Support treated me like I knew the difference and was trying to get away with playing them again.

It has quite a few games that I love to play! Surprisingly enough after I won big, $2500, I kept winning! I've played on sites where after you win a decent amount you can't seem to win anymore 😞 Not with this site! I have a $2000 pending withdrawal and $2001 in my account. And I'm still winning!

There customer support could be a little better. If I hadn't checked my account I wouldn't have known that they didn't accept my address verification. I sent it via email this time and the support staff said, "your account is verified, you can go ahead with your withdrawal." Next thing I know and not on the same day, I'm getting an email stating they need my bank statement. I wasn't comfortable giving that but this is a lot of cash, at least for me! I just hope they don't ask for a dna test next lmao.

I started this process a week ago, so the wait is longer than I was told originally 24 - 48hrs.
I'll upgrade my rating if I don't get anymore hassles and will let everyone know if they honor my withdrawal!
Fingers crossed!