Joo Casino

Joo Casino - Joocasino not paying withdraws

€460

Hey! I won 1900€ and I withdrew it and when it was pending they locked my account! and did not tell me the reason and did not return my money, I think this is very rude towards the customers and even illegal! They said they won't pay me and the reason is they say I've violated something but they won't tell me what (I have not violated anything) I hope someone from joocasino sees this and fixes this!

Rejected

€1900

Joo Casino - Withdrawal is not possible and the verification period has passed 20 days

Hello Askgamblers Team,
please help me. On December 27 I joined JooCasino and won a total of 12350. After I placed the withdrawal order, the casino asked for a lot of documents. And I have fulfilled all of them. From the 27th until now. I have contacted support many times and asked for verification and help with withdrawals. The answer is always to wait, and we don't know when it will be completed. I don't know if this is normal. Because 21 days have passed. And their answer is always, let's wait and there is no definite answer. I will send informational images as well as chat with them at each stage.

Joo Casino - 4000 euro withdrawal pending for 8 days

Dear Representatives,

First, they rejected my withdrawal several times because they need every time new documents.

I have uploaded every document and My account is now verified.

I have made a withdrawal of 4000 euros and is pending for the last 8 days. The casino support chat is not helping and they just gave me a template response.

I have attached all screenshots as proof.

Joo Casino - Problems with withdrawal and verification

€4000

Dear Askgamblers,

I have a problem with Joo Casino. I made a deposit with Skrill (€100). I followed all their wagering instructions. After I finished wagering, I requested a withdrawal (11.11.2022). First, they refused my withdrawal because they still had my old documents and I had to verify a new ID card. Then they asked for my Paysafe account, my Skrill account, and proof of deposit. I sent them all this and they verified everything for me. It's been ten days since then and every time I ask them what's up with the withdrawal, I get the answer that it will be soon and that they are working on it. I would appreciate it if you could help me with this. I am also sending you all proof of deposit, verification, and withdrawal.

Best regards,

Alen

Joo Casino - Withdrawal rejected and Pending Payment

€400

I started withdrawing 6 August 2022 and it got rejected. Tried withdrawing again on 14 August 2022 but was still rejected. I tried withdrawing until 15 August 2022 several times but was still rejected. I contacted the live support but it’s not helping at all giving me the same reason that I need to put correct data. I put the correct data and have been using the same data in withdrawing before and I don’t have any issues. I tried withdrawing again on the 16th of August but still pending as of this writing 19th August. Contacted live support and they tell me to wait because they have a lot of backlog. I tried withdrawing again today but still pending.

I’m starting to doubt regarding this platform and it’s getting me frustrated. I just need to withdraw my money. I have not experienced this before. I usually withdraw and get in hours.

Joo Casino - Withdraw delayed 2500eur

₱99000

Hello, since 14.07.2022 I have been struggling to withdraw money, until now I have not had any problems! I have always withdrawn through a skrill account, and at least 7 times I have been rejected, the reason for the problem is from their side, last week I made a bank transfer and since then I have been waiting!!

Joo Casino - Over Two Weeks Waiting for Withdrawal

€2500

On the 8th of July I made multiple deposits to JooCasino. I’ve been a member at JooCasino for a long time but have never managed to make a withdrawal and to say the withdrawal process is a nightmare is an understatement.

I had made multiple deposits on the 8th and finally found myself getting a nice win and went to withdraw €600. As it was my 1st withdrawal, I was expecting to be asked for documents which I was more than happy to provide. The process was arduous given the fact that I had moved home during the lifespan on my account in October and I could not change the address in my profile in JooCasino. So, I was asked to provide documents verifying my residency in both places which I duly provided and my address was changed.

Once all my documents get verified this is where the nightmare really kicked in. I live in Ireland and one of the prominent banks in Ireland is Ulster Bank. Ulster Bank are closing down and ceasing operations in Ireland and have instructed all their account holders to move their banking elsewhere. I did this and moved all my banking to Revolut which is a fully licenses and registered European bank. As a result my Ulster Bank account was closed and I destroyed the debit card associated with it as instructed.

I had made many deposits to JooCasino since April when I 1st got my Revolut account and Revolut Debit Banking card and it has functioned like any other banking service I have ever used.

Now, back to my withdrawal nightmare. Once I had all my documents submitted and verified, I attempted to withdraw to my Revolut Debit card which I had just had approved by the verification team. The withdrawal was rejected. I asked Live Chat and was prompted to send in even more documents, which I did. I proceeded to request withdrawals twice more to my debit card from Revolut which were all rejected.

I was then asked by Live Chat to request a withdrawal via Bank Transfer which I did 3 times, every time getting rejected. I consulted live chat again and was told the financial manager refused to pay out to Revolut even though I was deposited with that same method multiple times. I was then ridiculously instructed by live chat that if I wanted to withdraw, I needed to setup a whole new bank account which I blankly refused as I do not need one. I have used Revolut at multiple other casinos and never had an issue.

I was then told I could withdraw to Skrill but it was down and would return on Saturday. It never returned. I now sit here with 4 withdrawals to my Revolut Debit card rejected and 3 withdrawals via Bank Transfer rejected.

After my 7th attempt to withdraw I received a very strange email from JooCasino asking me to sent a screenshot of my MiFinity account, which I found very strange. Firstly, I do not have a MiFinity account and certainly never used it on JooCasino, and secondly, I had never even heard of MiFinity before so why there were sending me an email to verify documents for that payment method is beyond me. Maybe they got me confused with someone else.

As it stands I'm waiting on JooCasino to sent money to my Skrill account for 2 weeks now on the 25th of July. I had to deposit via Skrill just to get the option for Skrill withdrawal to be available to me.

Seeing as JooCasino seem to refusing to pay me my winnings I feel there’s no other option than to lodge a formal complained. Hopefully someone here can point me in the right direction to do that.

Joo Casino - waiting for my withdrawal

€625

I read your reviews and decided to try this casino. People write that the withdrawal is 48 hours, but it is not. I put a conclusion on May 1 and they started to delay and write excuses. At first, it was a technical problem, which two days later ended with sending a selfie with a passport. They cancelled the withdrawal, after accepting the documents, I put the withdrawal again. They cancelled it again three hours later. I started writing to them and they (Joo) said that everything is fine with me, I can put money on withdrawal.

Last withdrawal attempt:

04 May 2021, 8:15

Conclusion

Piastrix

Waiting for a response

427 EUR

They still haven't brought them out. They write that they have an error, but I see how other players withdraw money, I offered to change the payment system to cryptocurrencies, they refuse. The support team constantly says "Wait". I write without anger and other things, just if the casino wants to keep a high level, it must respond to adequate customers.

Joo Casino - Deposited in euro and told cant withdraw

€427

I have deposited over 1100 euro to joo casino over the past few weeks only to be told today that I wasn’t ever going to be able to withdraw from anything I deposited in that currency until today.
I asked for my money back seeing as it was the same as just giving them money and for no reason and was told I played it so I can’t get a refund.. but how exactly can you say I’ve played it when it wasn’t played in a fair way.. it was essentially me paying to play free play..

Complaint Statistics

Resolved 19

Avg. Amount $ 923

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

9.1/10 ● 275 reviews

Top reviews from our players

ailchlos

10/10

The bonuses for the company's global players are outstanding. For its global customers, the company offers location-specific promotions with international tournaments and regional rewards. The gaming platform gives out excellent bonuses for playing worldwide. I am very happy to have found such a platform!

Hello ailchlos, Thanks so much for your review! It’s great to hear you’re enjoying the global promotions, regional rewards, and international tournaments. We're glad the platform delivers a rewarding experience no matter where you play!

Joo Casino 8 months ago

Kicussin

10/10

I tried playing here about a month ago and what I really liked was how easy and clear everything is. I got bonuses for my deposits, I found it easy to withdraw money, and also the rules of the game are clearly laid out, which gives me confidence in winning. This is one of the few casinos where I feel completely comfortable. The games don't lag like crazy, the site works properly. Everything works so well here that I am delighted and really appreciate it.

Hello Kicussin, Thank you for your kind words! We're thrilled to hear you're enjoying the simplicity and clarity of the experience here. It's great to know that the bonuses, easy withdrawals, and smooth gameplay have made you feel comfortable and confident. We truly appreciate your feedback and are excited to continue providing you with a great experience!

Joo Casino 9 months ago

chromavibe

10/10

This casino has everything—slots, table games, live dealers—you name it. I’ve tried a bunch of their slots, and some of them have really cool features that make winning exciting. The live casino games are also fun because you get to play with real dealers. I’ve never had any issues with withdrawals, and overall, it’s been a really good experience playing here!

Hello chromavibe, Thank you for your feedback! We're happy to hear that you're enjoying the variety of games, from slots to live dealers, and that your experience has been smooth. It's great to know you've had a positive experience with withdrawals too. We appreciate you sharing your thoughts and look forward to seeing you continue enjoying the games!

Joo Casino 10 months ago

Jarnarir

10/10

Great bonuses for jackpot chasers! Extra spins on progressive slots, special jackpot-hunting tournaments, and even cashback on progressive games. Plus, they notify you when jackpots reach new heights. Perfect for serious jackpot hunters like me!

Hello Jarnarir, Thank you for sharing your thoughts! It's great to hear that you're enjoying the bonuses and features designed for jackpot enthusiasts. We’re glad that the extra spins, tournaments, and cashback add to your experience. We’ll keep working to offer exciting opportunities for all jackpot hunters!

Joo Casino 10 months ago

Raniaro

10/10

I started with $10 and turned it into $50! The low stakes games gave me enough time to get the hang of it. The service here is 10 out of 10. I won late at night, thought I would write to support and have them explain how to withdraw the money and I would have withdrawn in the morning. Not even five minutes later they replied and told me everything: about nuances for each country, about how to withdraw (what kind of wallet you have). Everything worked out for me and the next day I was a winner. Rarely can you find a team that responds so quickly, is always there at the right moment, and at the same time does not forget to cheer new games. I am absolutely thrilled!

Hello Raniaro, Thank you for your review! It's great to hear that you were able to grow your balance and enjoyed the low-stakes games and quality service. We're happy that our support team was quick to assist you with your withdrawal and answered all your questions. We hope you continue to have positive experiences in the future!

Joo Casino 10 months ago

Satshori

10/10

Promotional offers here are truly a freebie seeker's paradise. The no-deposit bonuses are frequent and generous, allowing me to try out new games without hesitation. Free spin bundles often come with fair terms, which means winnings from them are actually attainable. On top of that, the trial packages regularly introduce me to exciting features or seasonal games, keeping the experience fresh and endlessly entertaining.

Hello Satshori, Thanks for sharing your thoughts! It’s great to hear that the frequent no-deposit bonuses and free spin bundles make your gaming experience exciting and accessible. It’s always refreshing when casinos keep things fresh with new features and seasonal games. Enjoy the rewards!

Joo Casino 10 months ago

quiettone3

10/10

Great customer service makes all the difference, and this casino nails it! I had a random issue with a game freezing, and support sorted it out so fast. The agent even apologized and gave me some bonus spins for the trouble! I’ve never had that kind of treatment anywhere else. If you want a casino that actually cares about its players, this is it!

Hello quiettone3, Thanks for sharing your experience! It’s awesome to hear that support was quick, helpful, and went the extra mile to make it right with bonus spins. It’s always great when a casino shows genuine care for its players. Enjoy your gaming!

Joo Casino 10 months ago

Kuefunhod

10/10

Had a fantastic solo session on their premium slots. No distractions, just pure gaming enjoyment. Hit several features and really got into the zone. Sometimes the best gaming experiences are the most peaceful ones!

Hello Kuefunhod, Thanks for sharing your experience! It’s great to hear that you enjoyed some uninterrupted gaming time and really got into the zone. There’s something special about a focused session, especially when you hit those exciting features. Keep having those peaceful wins!

Joo Casino 10 months ago

zanyfluff

10/10

I love the cashback bonuses here! Lost a bit on my bets last week, but then I got 10% of my losses back on Monday—felt like a second chance! Plus, they give loyalty rewards for regular players, which means the more I play, the more I get. It’s way better than casinos that only care about new players. Feels like they actually appreciate loyalty.

Hello zanyfluff, Thanks for sharing your experience! It’s awesome to hear that the cashback bonuses and loyalty rewards make your gaming experience even more rewarding. It’s great when a casino values loyal players just as much as new ones. Keep enjoying those perks!

Joo Casino 10 months ago

Owysowy