Joo Casino

Joo Casino - Joocasino not paying withdraws

€460

Hey! I won 1900€ and I withdrew it and when it was pending they locked my account! and did not tell me the reason and did not return my money, I think this is very rude towards the customers and even illegal! They said they won't pay me and the reason is they say I've violated something but they won't tell me what (I have not violated anything) I hope someone from joocasino sees this and fixes this!

Rejected

€1900

Joo Casino - Withdrawal is not possible and the verification period has passed 20 days

Hello Askgamblers Team,
please help me. On December 27 I joined JooCasino and won a total of 12350. After I placed the withdrawal order, the casino asked for a lot of documents. And I have fulfilled all of them. From the 27th until now. I have contacted support many times and asked for verification and help with withdrawals. The answer is always to wait, and we don't know when it will be completed. I don't know if this is normal. Because 21 days have passed. And their answer is always, let's wait and there is no definite answer. I will send informational images as well as chat with them at each stage.

Joo Casino - 4000 euro withdrawal pending for 8 days

Dear Representatives,

First, they rejected my withdrawal several times because they need every time new documents.

I have uploaded every document and My account is now verified.

I have made a withdrawal of 4000 euros and is pending for the last 8 days. The casino support chat is not helping and they just gave me a template response.

I have attached all screenshots as proof.

Joo Casino - Problems with withdrawal and verification

€4000

Dear Askgamblers,

I have a problem with Joo Casino. I made a deposit with Skrill (€100). I followed all their wagering instructions. After I finished wagering, I requested a withdrawal (11.11.2022). First, they refused my withdrawal because they still had my old documents and I had to verify a new ID card. Then they asked for my Paysafe account, my Skrill account, and proof of deposit. I sent them all this and they verified everything for me. It's been ten days since then and every time I ask them what's up with the withdrawal, I get the answer that it will be soon and that they are working on it. I would appreciate it if you could help me with this. I am also sending you all proof of deposit, verification, and withdrawal.

Best regards,

Alen

Joo Casino - Withdrawal rejected and Pending Payment

€400

I started withdrawing 6 August 2022 and it got rejected. Tried withdrawing again on 14 August 2022 but was still rejected. I tried withdrawing until 15 August 2022 several times but was still rejected. I contacted the live support but it’s not helping at all giving me the same reason that I need to put correct data. I put the correct data and have been using the same data in withdrawing before and I don’t have any issues. I tried withdrawing again on the 16th of August but still pending as of this writing 19th August. Contacted live support and they tell me to wait because they have a lot of backlog. I tried withdrawing again today but still pending.

I’m starting to doubt regarding this platform and it’s getting me frustrated. I just need to withdraw my money. I have not experienced this before. I usually withdraw and get in hours.

Joo Casino - Withdraw delayed 2500eur

₱99000

Hello, since 14.07.2022 I have been struggling to withdraw money, until now I have not had any problems! I have always withdrawn through a skrill account, and at least 7 times I have been rejected, the reason for the problem is from their side, last week I made a bank transfer and since then I have been waiting!!

Joo Casino - Over Two Weeks Waiting for Withdrawal

€2500

On the 8th of July I made multiple deposits to JooCasino. I’ve been a member at JooCasino for a long time but have never managed to make a withdrawal and to say the withdrawal process is a nightmare is an understatement.

I had made multiple deposits on the 8th and finally found myself getting a nice win and went to withdraw €600. As it was my 1st withdrawal, I was expecting to be asked for documents which I was more than happy to provide. The process was arduous given the fact that I had moved home during the lifespan on my account in October and I could not change the address in my profile in JooCasino. So, I was asked to provide documents verifying my residency in both places which I duly provided and my address was changed.

Once all my documents get verified this is where the nightmare really kicked in. I live in Ireland and one of the prominent banks in Ireland is Ulster Bank. Ulster Bank are closing down and ceasing operations in Ireland and have instructed all their account holders to move their banking elsewhere. I did this and moved all my banking to Revolut which is a fully licenses and registered European bank. As a result my Ulster Bank account was closed and I destroyed the debit card associated with it as instructed.

I had made many deposits to JooCasino since April when I 1st got my Revolut account and Revolut Debit Banking card and it has functioned like any other banking service I have ever used.

Now, back to my withdrawal nightmare. Once I had all my documents submitted and verified, I attempted to withdraw to my Revolut Debit card which I had just had approved by the verification team. The withdrawal was rejected. I asked Live Chat and was prompted to send in even more documents, which I did. I proceeded to request withdrawals twice more to my debit card from Revolut which were all rejected.

I was then asked by Live Chat to request a withdrawal via Bank Transfer which I did 3 times, every time getting rejected. I consulted live chat again and was told the financial manager refused to pay out to Revolut even though I was deposited with that same method multiple times. I was then ridiculously instructed by live chat that if I wanted to withdraw, I needed to setup a whole new bank account which I blankly refused as I do not need one. I have used Revolut at multiple other casinos and never had an issue.

I was then told I could withdraw to Skrill but it was down and would return on Saturday. It never returned. I now sit here with 4 withdrawals to my Revolut Debit card rejected and 3 withdrawals via Bank Transfer rejected.

After my 7th attempt to withdraw I received a very strange email from JooCasino asking me to sent a screenshot of my MiFinity account, which I found very strange. Firstly, I do not have a MiFinity account and certainly never used it on JooCasino, and secondly, I had never even heard of MiFinity before so why there were sending me an email to verify documents for that payment method is beyond me. Maybe they got me confused with someone else.

As it stands I'm waiting on JooCasino to sent money to my Skrill account for 2 weeks now on the 25th of July. I had to deposit via Skrill just to get the option for Skrill withdrawal to be available to me.

Seeing as JooCasino seem to refusing to pay me my winnings I feel there’s no other option than to lodge a formal complained. Hopefully someone here can point me in the right direction to do that.

Joo Casino - waiting for my withdrawal

€625

I read your reviews and decided to try this casino. People write that the withdrawal is 48 hours, but it is not. I put a conclusion on May 1 and they started to delay and write excuses. At first, it was a technical problem, which two days later ended with sending a selfie with a passport. They cancelled the withdrawal, after accepting the documents, I put the withdrawal again. They cancelled it again three hours later. I started writing to them and they (Joo) said that everything is fine with me, I can put money on withdrawal.

Last withdrawal attempt:

04 May 2021, 8:15

Conclusion

Piastrix

Waiting for a response

427 EUR

They still haven't brought them out. They write that they have an error, but I see how other players withdraw money, I offered to change the payment system to cryptocurrencies, they refuse. The support team constantly says "Wait". I write without anger and other things, just if the casino wants to keep a high level, it must respond to adequate customers.

Joo Casino - Deposited in euro and told cant withdraw

€427

I have deposited over 1100 euro to joo casino over the past few weeks only to be told today that I wasn’t ever going to be able to withdraw from anything I deposited in that currency until today.
I asked for my money back seeing as it was the same as just giving them money and for no reason and was told I played it so I can’t get a refund.. but how exactly can you say I’ve played it when it wasn’t played in a fair way.. it was essentially me paying to play free play..

Complaint Statistics

Resolved 19

Avg. Amount $ 923

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

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Player rating

9.1/10 ● 275 reviews

Top reviews from our players

Wicirdem

10/10

I expected the classic “click here, wait forever” routine, but sign-up took less time than ordering pizza. The bonus wasn’t buried under ten pages of fine print either. I threw it on a goofy fruit slot, ready to laugh at my losses - and ended up hitting a chain of free spins. Even the withdrawal came through faster than my delivery. Guess the punchline is that I actually had fun and left with more than I started.

Rdorynee

10/10

Site loads quick, no stupid animations that slow things. I’ve had some good streaks on a few Megaways slots. I do think some of the rewards could use a buff tho, feels weak for the effort. Still, I like that they try and keep players engaged beyond just spinning. It’s a nice touch that works for grinders like me.

Wenikiverg

10/10

It was very easy to register, and I was verified even before I finished my coffee. I took advantage of the bonus in the candy slot machine, and the bright graphics kept bothering me. When I actually won enough to withdraw a small amount, I couldn't believe how quickly everything went. For a beginner, it was easy, safe, and a lot of fun. I'm hooked.

Llif_73

10/10

Balancing career and family responsibilities means I appreciate this platform's easy spending limit features. Managing my budget is simple while keeping gaming enjoyable without stress. Plus, the system gently reminds you about extended play sessions. This responsible approach increases my trust significantly.

Wakel_73

10/10

Some games are better than others, but overall, it’s a solid selection. Plenty to keep you entertained. Support handled my issue in minutes, and the offers are decent. Played a few slots and cashed out a nice win.

Psyasen_36

10/10

I love how many promos they offer. There’s always something new to claim, and the payouts are quick. If you want fast payouts and solid customer service, this is the place. Played some games, won some cash, and got paid fast.

Bonary_Lise

10/10

It’s all laid out nicely. Easy to deposit, easy to cash out, and easy to find the games you want. The slots are awesome, and the withdrawal speed is impressive. Played, won, and cashed out without any problems.

Leni_75

10/10

Signing up was quick, and the games are entertaining. Played for hours and had a great time. Played some slots, hit a win, and cashed out on Friday. Had the cash in my bank by Monday morning – quick and easy.

Brugumon

10/10

Playing here has been nothing but fun. It’s definitely a top-tier casino site – one of the best I’ve tried. Had a nice win and got my payout within a couple of days. The verification step was simple and quick.

Ynerini.Kaehari