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Page 9 – Player Reviews for Jack.com Casino

Jack.com Casino
Free Spins

100 Free Spins

Bonus Code: WELCOME
Our Rating CasinoRank
8.9/10
CasinoRank
Player Rating 248 reviews
9.2/10
248 reviews
Complaint Response 34 complaints
1 day avg. 34 complaints

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Player Rating
9.2/10 ● 248 reviews

AI-Generated Summary of Our Player Reviews

Players appreciate the extensive game library and the smooth interface, making it easy to navigate and find games. Many also highlighted the reliability of payouts and the helpfulness of the support team when inquiries arise.

Players expressed concerns about the slow response times from customer support during busy hours and the lack of certain favorite game providers. Some also reported issues with the bonus system and restrictions on withdrawals for players from specific countries.

Top Reviews From Our Players

Cracking site, easy to deposit and verify. Withdrawals are processed and received within a few hours. Won't use anyone else. Plenty of sports book options and casino games are current with lots of old classics.

I love Jackbit Casino, recently I turned 200 dollars into 5,000, its been a blast! I've never had a problem with deposits or withdraws, and they don't even charge you money when you withdrawal or send crypto its amazing and I pray it stays that way!!

Some of the games don't work and it lags sometimes when playing slots. I started steaming and a lot of people kept telling me to go to stake because Jackbit doesn't have hacksaw gaming.

I like to get free spins and bonuses wager free.
Also, the slot providers are great, so its nice to play here
Slots run perfectly, no lags etc at all
Its possible to deposit Euro and play cryptocurrency then.
I really like that.
Soooo much. Deposits and withdrawals are fast processed, so its nice to stay here and play bit of your own money. Fair Chancen to win here.

As i See, no cashback at casino for Looping 350 bucks. So thats pretty Bad
I See, almost all good casinos give a cashback for the players lost 100€+.
But here, i only gets few fs, wagerfree, yes. But uts too few in total, in my own opinion.
I will Tell all my friends to cone here, give it a try and let See, if some wins big ofc

Stay away from it, once you win money, the withdrawal function will be canceled, allowing you to provide a video verification. And keep you waiting indefinitely. I've been waiting for a week now and their customer service just copied and pasted the same sentence to get me to wait quietly.

Awesome site good game overall good experience and good support service. Fast friendly place with great games and great service. I am excited to play here.

jackbit.com - these are scammers. My nickname on the site is "neo".
This is not just an accusation.
Here are the main points that should warn you against depositing money into your account at this casino:
- chat support is the most useless support. A simple example - when entering the chat you must indicate your nickname and email, but after connecting to the operator's chat, he will again ask you to indicate your nickname, and when asked why write the same thing again like a monkey - the operator will not be able to give you an answer. All support responses are standard, pre-written template scripts; they do not make any sense, but are only annoying with their stupidity.
Also on the website you can contact support via email [email protected]. But they may not answer you at all if your question is considered unnecessary...
You may also be ignored when writing letters to [email protected] - this is the verification department of this casino.

And now the facts that I hope will help you not lose money:
1. My first doubts about the honesty of this casino appeared after 300 USD were written off (stolen) from my account. I noticed this only because the amount is not small. I found out that when you fill out the bet coupon and click the “Place Bet” button, sometimes the bet is not accepted due to an error... but the money will be debited from your account. After debiting, within 1-2 minutes the money is usually returned to your account, but as it turns out, this is not always the case. In my case, I tried several times to place a bet on one event and the bet was not accepted due to an error. As a result, the bet was never accepted, but the money written off for two unaccepted bets of 150 USDT = 300 USDT was not returned to my account. I wrote to the support chat, the operator could not help me, and switched me to a senior specialist. I spent half a day trying to prove to this specialist that I was right, I created a table with all the bets, and a table reflecting the movement of money in my account. This specialist did not even admit the thought of a mistake. assuring me that I'm wrong. In the end, I finally caught him on the discrepancy between his data and mine, and he, with obvious reluctance, agreed to ask his specialists to double-check the data. In the end, they simply returned the stolen money to my account without even an apology.

2. The most interesting thing began when I tried to withdraw USDT from my gaming account to my crypto wallet.
First, I was asked to go through verification on the site. I did everything as required, and I was able to withdraw 250 USD. After that, the next withdrawal was blocked and I was asked to go through video verification. I sent the requested video to [email protected] and received confirmation that the video was received, wait for the verification to complete.
A few days later, I asked the support chat about how long it takes to verify a video sent by me, I was told that the standard verification time is from 24 to 48 hours. I indicated that more than 48 hours had already passed, and then they began to answer me with standard phrases - our department is checking the information provided, we will notify you by email about the results of the check.
Today is 03/18/24 and I have not received a single response from this thieving casino. I email them almost every day, trying to get answers to my questions - but they simply ignore me.

For reference, in total I deposited 1108.63 USDT into the account (for the period from 02/02/24 to 02/11/24
I was able to withdraw 250 USD. Currently, these scammers have 2546.49 USD in my account.
I suspect that the casino really does not like players who win, and in the end they simply steal money.
While the story is not over...I will definitely keep you posted on further developments of the situation.
And maybe representatives of the casino will find time and answer my accusations here?)))

I ask everyone to repost this message as much as possible. The truth must win.

I can provide any additional information. information that will help punish fraudsters.

Sincerely, neo.

Dear Neo, As we checked your account, we can confirm that the verification procedures are completed, and the available balance of 2546.49 USD was fully withdrawn successfully. If you encounter any further difficulties or require additional assistance, please do not hesitate to reach out to us via email at [email protected]. We hope that your concerns have been addressed to your satisfaction, and we kindly request that you consider updating reviews accordingly. Sincerely,

user avatar

They are thieves don't trust them I bet on total offsides in today's game between Ac Milan and Rennes under 3.5 the game ended with a total of 3 offsides. Then I was surprised that my bet was marked as a loss the claim it ended 4 offsides on the official website of uefa.com wich they said was the official source of the event. I checked and found 3 offsides so they are contradictive. On one hand they said it was official source and on the other hand they made me lose my bet even though it was a win i contacted live chat and they refused to help me. If they fix my bet I will update my review.

Dear @khalil199, As we are checking the bet AC Milan - Rennes "Total offsidesPick: Under (3.5)" The market is settled correctly, please double-check your ticket Sincerely,

user avatar

They falsely promote bonuses. There are no, no deposits for opening an account which was stipulated on one of the sites promoting the casino. Now it says that you must give a review to get fs wonder if that is true or not

It's super easy to deposit and they've got every game you can think of. Customer service is fast and polite. It's the best crypto casino I have used. Withdrawals also are approved very promptly.

I wish they had the ability for better parlays. You can't parlay many prop bets together. I also wish the USA college market was a little more in depth.

It was easy to register at this casino and the casino also has all of my favorite slots/games. Overall the homepage looks good and everything runs smoothly so far also the verification procedure was easy to do. with that said I so far have only positive things to say and feel good vibes about this casino / David

So far I have nothing negative to say about this casino but if I in the future happen to experience or notice something that is not good about this casino I will keep you up to date about it / David

Things have been going smoothly for me at JackBit, with a positive experience in the live chat and no issues so far. The KYC process seems straightforward, making it easier compared to some other casinos I've encountered. Today marks my third deposit, and I'm hopeful for a good return and a successful cashout. Navigating the site has been intuitive, earning JackBit an 8 out of 10 from me today.

Being relatively new to the platform, I haven't encountered any problems yet, so I'll refrain from posting any negative feedback. I do appreciate the user-friendly interface. Looking ahead, I hope my positive experience continues a year from now. However, one suggestion would be for JackBit to increase the frequency of promotional emails, as I receive fewer compared to other competitors.

There are what seems like an unlimited amount of games to choose from. Again I have nothing more to say but they say that this isn't long enough to post.

They falsely promote bonuses. The initial bonus that brought me to this site was false and the write a review bonus has proven to be false. So irritated with how the online casinos miss use words to manipulate people to play!

So far things have been going good in terms of no wrong doing towards me and the live chat has also been very friendly. Though I have not cashed out just yet it does seem jackbit has a pretty easy kyc compared to some other casinos iv ran into issue with.
Gonna be making another deposit today which I believe will be my 3rd so hopefully this one will come with a nice return and cash out. Either way I still enjoy playing here bekuz I like how easy iv gotten the hang of navigating the site.
Pretty straight forward. I'm giving them 8 out of 10 as of today .

As I'm fairly still new to the site and yet to run into any problems or issues I'm not going to post anything negative about jackbit. Let's just hope a year from now I still feel the same way. One thing though is I wish they had more promotions sent to my email as I'm not getting nearly as many as other competitors are sending me.

So far I'm really digging the idea behind the sports bet bonuses. I'm not on my 4th ticket yet, however I'm told its free. Name me another casino doing that?

I hope one day they can have an option for USA users. I have family that is dying to play after I showed them the site but they are stuck playing with stake and chanced.

Nice bonuses and very good slots.
The site looks good also not dodgy and verification is easy.
Overall it's a decent casino and I would like to play more on there hopefully I'm the new here they bring out some nice bonuses to go with the selection of slots they have. Being a fan of the Pragmatic play and hacksaw I must say I like Jackbit.
Let's see how 2024 treats me on the slots. Here's to profitable punting. Cheers.

I have recently registered an account with Jackbit casino. I play at several different casinos and Jackbit offers all my favorite games, it is practical to have all the games at one and the same casino. The casino has a good design and it is easy to find on the site. Information is easily accessible and generous bonuses, offer different tournaments and mini games which I look forward to taking part in. I have recommended Jackbit casino to some of my player friends and I hope they will share my experience.

I have nothing negative to say about Jackbit and I hope it stays that way. To mention something that could be improved, as a tip, is that no email was sent out when I registered my account with Jackbit casino which I would have preferred. By receiving an email, you also are confirmed that the registration has been completed.

I have been playing at this online casino for a few months now and I am very satisfied with the experience. The support team is helpful and responsive, the payout is very fast and the range of games is impressive.

The online casino offers a variety of games, from slots and table games to live casino and sports betting. There is something for everyone, whether you prefer classic games or new and innovative ones. The graphics and sound effects are high-quality and create an immersive atmosphere.

The support team is always ready to assist you with any questions or issues you may have. They are friendly, professional and knowledgeable. You can contact them via live chat, email or phone, 24/7. They will resolve your problems quickly and efficiently.

The payout is one of the best features of this online casino. You can withdraw your winnings easily and securely, using various payment methods. The processing time is very fast, usually within 24 hours. You can also enjoy generous bonuses and promotions, such as welcome bonus, free spins, cashback and loyalty program.

I highly recommend this online casino to anyone who is looking for a fun and reliable gaming platform. It is one of the best online casinos I have ever played at and I will continue to play here for a long time.

Highly recommended, they have a wide betting market and bonus every 3 triple bets. You can deposit fiat or cryptocurrencies. I've been there for 1 year and I haven't had any problems.

Incredibly user-friendly website design! Everything works fast and nothing hangs. I am thinking of making large deposits here. No problems with deposits and withdrawals, great choice of deposits. There are a lot of games

Have nothing bad to say about this site. That's funny. Well, I thank the administration of the site also for the fact that they have cheerful guys in support. They verified my account very quickly.

Nice bonuses and very good slots
The site looks good also not dodgy and verification is easy. Overall it's a decent casino and I would like to play more on there hopefully I'm the new here they bring out some nice bonuses to go with the selection of slots they have. Being a fan of the Pragmatic play and hacksaw I must say I like Jackbit. Let's see how 2024 treats me on the slots. Here's to profitable punting. Cheers. List of games I like. Big bass, all the variations, gates of Olympus, doghouse variations. Sugar rush, dork unit, wanted dead or a wild, fruit party

I enjoyed the “gamble” feature in Book of the Dead slot. I hope to find more Slots with that feature. I also like that it’s not like any of the other online casinos I’ve played so far. The games are unique to me also.

I don’t know why but it takes me a little time to navigate the site. After I get used to it I’m sure it will flow and be less confusing. I hope it’s easy to get paid out quick.

Casino Jackbit Casino has wonderful great welcome bonus. Website that is nice and clear makes it good, from the friendly mods and the amazing community and chat talks to the gambling experience that is up to its best. Admins on the site as well always trying to get the best experience for its customers, I will recommend everyone to play at this casino. Don't see anything special there.

Casino Casino doesn't have dislikes from my site ;) maybe more no deposit bonuses and no deposit bonus for account opening. Because I almost didn't see it there but they are important and more payment methods for deposit and withdraw.

Jackbit Casino offers generous bonuses for new players, positive reviews highlight reliable payouts, a wide range of cryptocurrencies for deposits/withdrawals, and an impressive variety of games, also can't forget about them sports bets! Overall great casino to gamble away!

Jackbit Casino's extended withdrawal processing times for investigations can be inconvenient, but aside from that all else is good for me, go to casino.

Excellent place to play. Someone always on hand if you need any help too. Definitely one of the better casinos - even with free spins, it's either low or no wager

The amount of popups when you're trying to play. It's very distracting and annoying. They could throw in some more free no deposit spins with low or no wagering

JackBit Casino delivers an exhilarating and rewarding gaming experience that sets it apart in the online casino landscape. From the moment you enter, the sleek and user-friendly interface captivates, ensuring seamless navigation. The diverse selection of games, featuring cutting-edge graphics and immersive soundscapes, caters to both seasoned players and novices. JackBit stands out with its generous winning opportunities, providing an array of thrilling jackpot games that keep the excitement levels soaring. The platform's commitment to fair play and transparency is evident in its secure and licensed operations.

What truly sets JackBit apart is its dedication to customer satisfaction. The customer support team is responsive, knowledgeable, and available around the clock, ensuring a smooth and enjoyable experience for every player. Whether you're a fan of slots, table games, or live dealer options, JackBit Casino exceeds expectations, making it a top choice for those seeking not only entertainment but also the thrill of winning big.

I wrote an email to them about my gambling addiction and requested the suspension of my profile three days ago. On one occasion, I asked for a response via live chat after two days. My profile is still accessible. I have already banned myself from the site multiple times, requested a permanent ban, IP ban, and even asked for a crypto wallet ban.

Despite this, they allowed the verification of my profile, even with personal documents. This time, I lost another 4000 USDT due to their irresponsible and inadequate security measures. They were aware of my addiction and my repeated requests for exclusion, yet they allowed me to continue playing. I demand compensation and a permanent ban from the site.

They were fully aware of my addiction, yet they approved my profile. I am seeking compensation and an explanation of how a responsible gambling platform could allow such actions.

I have screenshots of all transactions and requests. Be responsible, Jackbit, and refund my money!

Update1: (11.14)
They finally blocked (3days). But still no refund. They knew my addiction. They knew my IP (which I asked to ban months ago), my crypto wallet (which I asked to ban months ago). And they still can say that they are not responsible because they didn't have the information. What?????? Such a lie. Disgusting how they make profit from my addiction. I even lost my last cent here. Can't buy food or pay bills. And they are not responsible?? I begged to ban my access months ago. But they instead verified me a new profile. Is this legal? Refund my losses, admit your responsibility!

Dear Customer, We refer to your previous correspondence regarding the refund request. Please be informed that by registering an account on the website, you confirm your consent to the Terms & Conditions and Privacy Policy, which our website provides to our customers. (T&C Article 1) According to the Terms & Conditions of the website, Article 9 (Anti-Fraud Policy) The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. If the Player is suspected of fraudulent actions including, but not limited to: Participating in any type of collusion with other players; Development of strategies aimed at gaining unfair winnings; Creating two or more accounts; In these cases, the Company reserves the right to terminate such Account and suspend all payouts to the Player. As well, the Company reserves the right to cancel the bonuses and the winnings and pay back the remaining deposit to the Player. Please take into account that we reserve the right to charge You the costs of transaction processing for deposits and withdrawals. According to the higher mentioned information, we can not fulfill your refund request The member information that was provided from the player side doesn't match as well. From the Email that is used for the account (usdtcb), we never got a request to block the account Best,

user avatar

Registered on this site.
Made a deposit of 160 usdt.
I tried to place a bet on football, on one event, but I couldn’t, a message appeared saying that I can only place a bet on at least 4 markets.
I repeat, this is the first deposit and an attempt to make the first bet on the game of UEFA Champions League teams.
When I asked support why I was immediately restricted, I received the standard answer - you were limited by the system ))))).
Then I wrote to support that I did not want to place bets under these conditions, and asked to withdraw the deposited money.
I was immediately told that withdrawal is possible, but minus 20% of the deposited amount, since according to the rules I must win back the deposited amount at least once.
When asked how I can win back the deposit made if you do not allow me to place bets under normal conditions, I received the same stupid answer - the system has limited you.
It’s a pity I can’t post all the screenshots of the correspondence with the support of this fraudulent casino, I’ll try to do it on other sites.
Don't mess with this casino - save your money.

Dear Syren77, We need you to ask you more information regarding your account To check the issue we need your username or some other account information Best,

user avatar

After using Jackbit for several months and depositing thousands of dollars, I can confidently state that they are not to be trusted and 100% not recommended. Below are just some of the issues:
(1) Deceptive practices with regards to withdrawal terms and policies.
-I have a pending complaint against Jackbit with the Curaçao eGaming (the entity that licenses them) because Jackbit fraudulently rejected my request to withdraw $7,608 I won playing roulette. They did this after my withdrawal limits had been increased to $10,000 per week / $20,000 per month, and I had received assurance from their own support agent that I could withdraw on that certain date.

-Jackbit Casino has withdrawal terms that are extremely misleading and difficult for players to understand. Furthermore, their support agents either don't know how to calculate withdrawal amounts and timeframes or purposely mislead players. It appears as if Jackbit's goal is to delay players from withdrawing. Many casinos do this so players will play and lose the money in their balance. On one recent Sunday, I asked three separate support agents (via live chat) when I could withdraw funds and they all gave different answers. The following Monday, I chatted with a fourth (but knowledgeable) support agent, who properly explained the withdrawal terms.

-The problem is Jackbit Casino will often reject your withdrawal attempts and cite incorrect interpretations of the withdrawal policy to justify it. What can a player do if a casino misrepresents that you can't withdraw your funds?

(2) Incompetent customer support.
-As referenced above with regards to withdrawals, the majority of Jackbit support agents can't be trusted to give accurate information. They always step away to get guidance from the "relevant team" but still provide erroneous information. On a recent live chat the support agent told me to email support and provided an email address for a total different casino. When I noted the discrepancy, she apologized and said that she provides support for several different casinos. This may explain why support agents have a difficult time providing accurate information for questions specifically about Jackbit.

(3) Roulette games that often cheat and clearly do not exhibit the characteristics of using actual random number generators.
-The manufacturer of the particular roulette game I play has a poor reputation in online gaming circles.

-Jackbit uses roulette games that have no shame in making it clear that the results do not come from legitimate random numbers generators. After thousands of hours playing computerized roulette, it is quite obvious that the games are unfair to players. It is unclear whether the manufacturer configures the games in this way or if Jackbit is able to control the games and tweak results when they choose to.

-Jackbit roulette games produce results that cannot be replicated in live casinos because the results are manipulated. The casino will let you win bet after bet at low amounts, but the moment you make a high bet, you will lose. Their software learns your betting strategy and after some time, will produce results that are opposite of your betting strategy. There is no way a legit random number generator is in use.

(4) Use of illegitimate tactics like constant error/malfunctions screens during gameplay to frustrate players and prevent smooth and uninterrupted gameplay.
-On July 2, 2023, I attempted to play roulette with my $7,500 bankroll. I was weary that Jackbit and the roulette game would increase their manipulation of the results. The manipulation was definitely increased but on top of that, within a matter of 2 to 3 hours, I experienced close to 15 error/malfunctions when placing a bet. These malfunctions caused the game to reset and I often lost the amount of my bet. The purpose of this was to interrupt me from getting into any kind of flow with my bets and to frustrate me. Casinos already have a huge edge on table games. It is extremely disappointing that they resort to interjecting these error/malfunction screens to make matters even worse for players.

(5) Respond very slowly or not at all to player issues and complaints, unless player leaves casino negative feedback online.
-If you email Jackbit support, you are lucky to receive a response. Jackbit has refunded me over $500 for gameplay errors/malfunctions. However, on every occasion these refunds were refused or delayed, until I left negative feedback for them online or filed a complaint.
-Jackbit is only concerned about maintaining its reputation so new players will sign up. They only show any respect or regard for players if you leave feedback that could damage them.

Jackbit Casino is 100% not recommended and I urge players to avoid it at all costs.

Hello dear ptaylor78, First of all, we want to mention that we are getting spam reviews from this member from multiple accounts When a member won the money and withdraws, we get positive feedback, when the member is unlucky we get a bad review and that is how the member is manipulating and deleting the old reviews and are always making the new one During registration, the member approved the T&C of the casino that includes withdrawal rules - https://jackbit.com/en/static/terms?category=generalterms The member was promoted with new withdrawal limits from the casino "10,000€ per 7 days/20,000 per 30 days We want to mention that the member was all aware of the rules. The member was promoted with bonuses from the casino because of an inconvenience that wasn't the casino's fault but Jackbit Casino still rewarded the member, even casino was receiving spam reviews from the member After investigation, all bets were returned to the player with the cash bonus amount From the casino's side, everything was done fairly For additional questions please contact the casino support team - at [email protected] All the best,

user avatar

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