Page 10 – Player Reviews for Jack.com Casino
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Many players expressed dissatisfaction with the limited options for fiat payment methods and the lack of responsible gambling tools. Additionally, some users reported issues with customer support response times and concerns about the withdrawal policies for certain countries.
Top Reviews From Our Players
Excellent place to play. Someone always on hand if you need any help too. Definitely one of the better casinos - even with free spins, it's either low or no wager
The amount of popups when you're trying to play. It's very distracting and annoying. They could throw in some more free no deposit spins with low or no wagering
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I wrote an email to them about my gambling addiction and requested the suspension of my profile three days ago. On one occasion, I asked for a response via live chat after two days. My profile is still accessible. I have already banned myself from the site multiple times, requested a permanent ban, IP ban, and even asked for a crypto wallet ban.
Despite this, they allowed the verification of my profile, even with personal documents. This time, I lost another 4000 USDT due to their irresponsible and inadequate security measures. They were aware of my addiction and my repeated requests for exclusion, yet they allowed me to continue playing. I demand compensation and a permanent ban from the site.
They were fully aware of my addiction, yet they approved my profile. I am seeking compensation and an explanation of how a responsible gambling platform could allow such actions.
I have screenshots of all transactions and requests. Be responsible, Jackbit, and refund my money!
Update1: (11.14)
They finally blocked (3days). But still no refund. They knew my addiction. They knew my IP (which I asked to ban months ago), my crypto wallet (which I asked to ban months ago). And they still can say that they are not responsible because they didn't have the information. What?????? Such a lie. Disgusting how they make profit from my addiction. I even lost my last cent here. Can't buy food or pay bills. And they are not responsible?? I begged to ban my access months ago. But they instead verified me a new profile. Is this legal? Refund my losses, admit your responsibility!
Dear Customer, We refer to your previous correspondence regarding the refund request. Please be informed that by registering an account on the website, you confirm your consent to the Terms & Conditions and Privacy Policy, which our website provides to our customers. (T&C Article 1) According to the Terms & Conditions of the website, Article 9 (Anti-Fraud Policy) The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. If the Player is suspected of fraudulent actions including, but not limited to: Participating in any type of collusion with other players; Development of strategies aimed at gaining unfair winnings; Creating two or more accounts; In these cases, the Company reserves the right to terminate such Account and suspend all payouts to the Player. As well, the Company reserves the right to cancel the bonuses and the winnings and pay back the remaining deposit to the Player. Please take into account that we reserve the right to charge You the costs of transaction processing for deposits and withdrawals. According to the higher mentioned information, we can not fulfill your refund request The member information that was provided from the player side doesn't match as well. From the Email that is used for the account (usdtcb), we never got a request to block the account Best,
Registered on this site.
Made a deposit of 160 usdt.
I tried to place a bet on football, on one event, but I couldn’t, a message appeared saying that I can only place a bet on at least 4 markets.
I repeat, this is the first deposit and an attempt to make the first bet on the game of UEFA Champions League teams.
When I asked support why I was immediately restricted, I received the standard answer - you were limited by the system ))))).
Then I wrote to support that I did not want to place bets under these conditions, and asked to withdraw the deposited money.
I was immediately told that withdrawal is possible, but minus 20% of the deposited amount, since according to the rules I must win back the deposited amount at least once.
When asked how I can win back the deposit made if you do not allow me to place bets under normal conditions, I received the same stupid answer - the system has limited you.
It’s a pity I can’t post all the screenshots of the correspondence with the support of this fraudulent casino, I’ll try to do it on other sites.
Don't mess with this casino - save your money.
Dear Syren77, We need you to ask you more information regarding your account To check the issue we need your username or some other account information Best,
After using Jackbit for several months and depositing thousands of dollars, I can confidently state that they are not to be trusted and 100% not recommended. Below are just some of the issues:
(1) Deceptive practices with regards to withdrawal terms and policies.
-I have a pending complaint against Jackbit with the Curaçao eGaming (the entity that licenses them) because Jackbit fraudulently rejected my request to withdraw $7,608 I won playing roulette. They did this after my withdrawal limits had been increased to $10,000 per week / $20,000 per month, and I had received assurance from their own support agent that I could withdraw on that certain date.
-Jackbit Casino has withdrawal terms that are extremely misleading and difficult for players to understand. Furthermore, their support agents either don't know how to calculate withdrawal amounts and timeframes or purposely mislead players. It appears as if Jackbit's goal is to delay players from withdrawing. Many casinos do this so players will play and lose the money in their balance. On one recent Sunday, I asked three separate support agents (via live chat) when I could withdraw funds and they all gave different answers. The following Monday, I chatted with a fourth (but knowledgeable) support agent, who properly explained the withdrawal terms.
-The problem is Jackbit Casino will often reject your withdrawal attempts and cite incorrect interpretations of the withdrawal policy to justify it. What can a player do if a casino misrepresents that you can't withdraw your funds?
(2) Incompetent customer support.
-As referenced above with regards to withdrawals, the majority of Jackbit support agents can't be trusted to give accurate information. They always step away to get guidance from the "relevant team" but still provide erroneous information. On a recent live chat the support agent told me to email support and provided an email address for a total different casino. When I noted the discrepancy, she apologized and said that she provides support for several different casinos. This may explain why support agents have a difficult time providing accurate information for questions specifically about Jackbit.
(3) Roulette games that often cheat and clearly do not exhibit the characteristics of using actual random number generators.
-The manufacturer of the particular roulette game I play has a poor reputation in online gaming circles.
-Jackbit uses roulette games that have no shame in making it clear that the results do not come from legitimate random numbers generators. After thousands of hours playing computerized roulette, it is quite obvious that the games are unfair to players. It is unclear whether the manufacturer configures the games in this way or if Jackbit is able to control the games and tweak results when they choose to.
-Jackbit roulette games produce results that cannot be replicated in live casinos because the results are manipulated. The casino will let you win bet after bet at low amounts, but the moment you make a high bet, you will lose. Their software learns your betting strategy and after some time, will produce results that are opposite of your betting strategy. There is no way a legit random number generator is in use.
(4) Use of illegitimate tactics like constant error/malfunctions screens during gameplay to frustrate players and prevent smooth and uninterrupted gameplay.
-On July 2, 2023, I attempted to play roulette with my $7,500 bankroll. I was weary that Jackbit and the roulette game would increase their manipulation of the results. The manipulation was definitely increased but on top of that, within a matter of 2 to 3 hours, I experienced close to 15 error/malfunctions when placing a bet. These malfunctions caused the game to reset and I often lost the amount of my bet. The purpose of this was to interrupt me from getting into any kind of flow with my bets and to frustrate me. Casinos already have a huge edge on table games. It is extremely disappointing that they resort to interjecting these error/malfunction screens to make matters even worse for players.
(5) Respond very slowly or not at all to player issues and complaints, unless player leaves casino negative feedback online.
-If you email Jackbit support, you are lucky to receive a response. Jackbit has refunded me over $500 for gameplay errors/malfunctions. However, on every occasion these refunds were refused or delayed, until I left negative feedback for them online or filed a complaint.
-Jackbit is only concerned about maintaining its reputation so new players will sign up. They only show any respect or regard for players if you leave feedback that could damage them.
Jackbit Casino is 100% not recommended and I urge players to avoid it at all costs.
Hello dear ptaylor78, First of all, we want to mention that we are getting spam reviews from this member from multiple accounts When a member won the money and withdraws, we get positive feedback, when the member is unlucky we get a bad review and that is how the member is manipulating and deleting the old reviews and are always making the new one During registration, the member approved the T&C of the casino that includes withdrawal rules - https://jackbit.com/en/static/terms?category=generalterms The member was promoted with new withdrawal limits from the casino "10,000€ per 7 days/20,000 per 30 days We want to mention that the member was all aware of the rules. The member was promoted with bonuses from the casino because of an inconvenience that wasn't the casino's fault but Jackbit Casino still rewarded the member, even casino was receiving spam reviews from the member After investigation, all bets were returned to the player with the cash bonus amount From the casino's side, everything was done fairly For additional questions please contact the casino support team - at [email protected] All the best,
Compare Jack.com Casino to Other Casinos
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