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Imperial Casino is closed, please try these instead:

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Imperial Casino

Player Rating 13 reviews
7/10
13 reviews
Complaint Response 1 complaints
4 days avg. 1 complaints
What we like
  • Large number of unique Grand Virtual and independent games
  • Licensed in Gibraltar and a member of OGA
  • 24/7 live chat available
  • Protected with 128-bit SSL encryption
  • Certified fair by TST
What we don’t like
  • No US players permitted
  • Live chat function only available within the casino itself
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Imperial Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.imperialcasino.com
Established
1997
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Japanese
Casino Type
Download

Imperial Casino is an Asian-themed online casino that has been around since 1997. They use Grand Virtual to power their games, a lesser-known software platform, as well as a number of third-party game developers like Electracade and Playtech. The casino is licensed in the trusted jurisdiction of Gibraltar. Unfortunately, Imperial Casino cannot allow US players to register on their site.

Security and Fairness

To protect their players, Imperial Casino has implemented a variety of security measures into their network. When a player registers or sends any other information to Imperial Casino, the data is encrypted with 128-bit SSL technology. This makes it impossible for anyone to see what is being sent. Once it arrives at their server, it is then protected by a firewall that blocks out access by anyone other than you and top employees.

Imperial Casino also prides itself on the fairness of their Grand Virtual games. Their Fair Play page is one of the most well-written on the Web, explaining that they are dedicated to providing genuinely random games simply because it is the right thing to do. We couldn't agree more. However, players have to do a little digging to find the TST certificate, which is currently dated for 2008. Although the certificate is old, the fact that they are licensed in Gibraltar and a member of the OGA speaks volumes.

StallCation

Complaints

Read the complaints other players have left for Imperial Casino. Learn more about complaints.

Show all complaints
Imperial Casino -closes account without giving an explanation

Hi. I've been playing at Imperial Casino since 2007. Recently I was offered a reload bonus. As always I read the t&c thoroughly. On 12/3 I deposited 200$ and received 300$ bonus. I ran my balance up to 1370$ playing Blackjack Surrender with 5-8$ stakes. On 13/3 I tried to log in to my account only to find out it was locked. At this point I have 2500$ left to wager my bonus. Customer support told me that my account is permanently locked and all my funds are seized. After several emails they have been reluctant to tell me the exact reason.

The best explanation I have been given so far is this:
"We can confirm that your account is to remain closed and funds to be confiscated. This is a final decision and cannot be amended.
We refer you to our terms and conditions: https://en.imperialcasino.com/content/TandC including following part of terms and conditions:

Bonus Abuse

28.2. Everest awards bonuses and entry to selected promotions in good faith to players who use its services for entertainment purposes and as a token of appreciation for loyal play. Free spins, bonuses and entry to promotions will be revoked, denied or withdrawn from players who abuse the spirit of this offer. We reserve the right to cancel a bonus offer at any time in case of any suspected abuse of the offer and to terminate the offender’s account with immediate effect. Everest retains its right to prosecute offenders. ‘Abuse’ includes, but is not limited to, the opening of multiple accounts to claim multiple bonuses. Further, where any term of a bonus offer or promotion is breached or there is any reasonable suspicion by Everest that a series of wagers has been placed by a customer or group of customers which, due to a bonus, free bet or any other promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, Everest reserves the right to reclaim the bonus and in its absolute discretion to void the free bets and/or void any bet funded by the bonus or bonus winnings. We reserve the right to cancel a bonus given to you following a deposit made by you if the deposit has not been used to place a bet. We reserve the right to cancel a bonus and any winnings made by betting with all or part of the bonus amount in the event that we suspect that bonus abuse has occurred. Everest reserves its right to request proof of your identity, age and origin of funds at any time, including prior to crediting your Account with a bonus."

They refuse to clarify what they mean. I was very careful that I didn't broke any rules. So it seems to me that they just didn't like the way I played.

staus Unresolved
0

Complaint Statistics

Avg. Amount $ 0
Avg. Complaint Duration 0 hours
Avg. Response Time 4 days

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Top reviews from our players

Well, today on my list of casinos I stumbled upon this casino: Imperial Casino. I never heard of it but thought it was worth a shot. Plus, it has a grade of 7.8 on AskGamblers.com, so I do not think it is that bad. The casino’s games are powered by more software providers: Ash Gaming, Blueprint Gaming, Cryptologic, Electracade, Grand Virtual and Playtech. To be honest, my favourite software is Microgaming, but i do not mind trying some others as well. The casino’s website does not look spectacular, but I like the fact that it is very well structured and you can find any information you may need on their website. It can only be played by downloading the casino’s software, but this is the best choice anyway, since I always find myself having problems when using the Flash version.

The casino’s first deposit bonus is 100% up to 200$. The second deposit bonus matches 100% up to 100$, the 3rd one and the 4th ones the same. The wagering requirements are quite nice, only 20x. I believe that this kind of promotions are really making the gamers come back for a second (third, fourth) deposit. What I did not like was that the support is not instant- maybe this is the reason why the casino is not in top 50.

I deposited 20 euros, got my 20 euros bonus. In order to withdraw something I needed 400 euros. Their slots are very nice because you can really choose from many. For people that did not try this combo before, you should. I played for a few hours some random slots but I was not able to withdraw anything  Next time, maybe...

My conclusion is that the casino is worth a shot, especially for its multitude of games and for the promotions.

My ratings are as follows:
Software: 9/10 Playtech & more
Bonuses 8/10
Support: 5/10
Cashouts: I do not know

Imperial Casino is powered by the Grand Virtual platform that is not much famous in the gambling world. No one of my fellow gamblers is registered there and I had no feedback about the reliability of this online casino, but I nevertheless decided to try it myself. There is a first for everything, right?!

The home page is Asian themed. You can notice at first sight an Asian girl with a red dress on a dragon draw background.

Their welcome bonuses are quite attracting: they can match your first deposits 100% up to $500. I consider that when the wagering requirements exceed 20 times, the bonus becomes uninteresting.

I wanted to contact the support via live chat before starting to play, but to my great surprise, I didn't find any instant support!! In this fierce online gambling competition, there is still existing casinos without a live chat option!? This is unacceptable for me… You can access it after you download the casino, but it is still not the same. However, the team support respond fast and accurately when it comes to email enquiries, which saves the casino’s honor in a way.

Also, there is no flash version. You have to download the casino to access the games. Same problem as the live chat and this is -again- unacceptable for me. I mean, if a casino has a real attention to the clientele satisfaction, it has to manage its efforts in order to be comfortable for gamblers.

Anyway, I felt a slightly different atmosphere with this online casino. The slot games are nice and a decent variety of table games are available too such as roulette and different variants of blackjack. You can also experience a different kind of playing with some other games like Roshambo which is incredibly rewarding.

What I do really like about this casino is not a lot. I will give an overall average mark of 4.5 of 10 for Imperial Casino!

Hello, players from askgamblers and specially for those who searching for good casino reviews like Imperial Casino powered Grand Virtual to their games, a lesser-known software platform, as well as a number of third-party game developers like Electracade and Playtech. Also this casino had sisters casino like Casino Lux and Everest Casino.

When i deposited $50 here to claimed their promotion $500 for the 4 first deposit 100% match it is 25 times the wagering requirements is 25 times the deposited amount the equation would be 25 x 50 = 1250 wagering. As i played theo slot i really looking forward to playing the slot ‘Batman’ which is a 50 line slot. I was very disappointed to say the least I didn't win hardly a dime out of it, spent a good $15 on it and won hardly anything back because i had 100 credits. The slot ‘Caspers Mystery’ also look very appealing. This one is a 40 line slot both with a minimum bet per line of 1p but this one let me down just as much. Guess it just wasn't my lucky day. However, I found the best slot on there was called ‘Paradise Island’ and you can choose how many coins you want to play with per line I played ‘Paradise Island 1’ I loved it, my money lasted ages on it fair play. My eyes started going funny after a while as it is an unusual slot the reels don't spin the symbols just change one after another.

This casino is awesome and nice to play they paid me many times since i played their casino until now i recommended it :)

Here are my remarked to this casino is fragmented due tot heir different service capabilities.

Software: 9/10
Bonuses:8/10
Support: 8/10
Finance 9/10
Security 8/10
Terms and Conditions 8/10

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