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iGame Casino

Item: iGame Casino
Rating: 1
Author: Sharon D.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 40 reviews

6.3/10

40 reviews

Complaint Response 12 complaints

3 days avg. 12 complaints

What we like

0-24 withdrawal time frame
Mobile-friendly
Live chat available 24/7
Approved by eCogra and TST

What we don’t like

Large number of restricted countries
No phone support

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Sharon D.

iGame Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.igame.com/

Established

2008

Licences

Malta Gaming Authority, Swedish Gambling Authority

Company

Trannel International Ltd.

Affiliate Program

Kindred Affiliates

Languages

English, Finnish, Norwegian, Swedish

Casino Type

Instant Play, Mobile

iGame Casino is a cleanly designed online casino with a straightforward instant play interface. It is powered by NetEnt, Microgaming, Gameplay Interactive, Blueprint Gaming two of the most prominent software platforms in the world. Players can choose from a selection of high-quality video slots and many other casino games, including live table games. The company that runs iGame Casino is licensed in the jurisdiction of Malta.

Restricted Countries

iGame Casino is unavailable to players in Alderney, Belgium, Bulgaria, Canada, Cuba, Cyprus, Denmark, Estonia, France and its territories, Gibraltar, Greece, Hong Kong, India, Iran, Iraq, Isle of Man, Italy, Libya, Macau, Myanmar, Nigeria, North Korea, South Korea, Spain, Turkey, the United Kingdom, the United States and its territories, and Zimbabwe.

Security and Fairness

The people who designed iGame Casino made sure that it was free of any security holes. They accomplished this by using the gold standard of Internet security technology. This includes numerous enterprise-level firewalls to prevent unauthorised access, a strict confidentiality policy, and SSL encryption to keep all players’ details safe.

Because iGame Casino uses only reputable games from NetEnt and Microgaming, players can know for certain that they’re getting a fair game. All of the games undergo routine audits from independent auditors like TST and eCogra, which ensure that every game round is genuinely random.

Deposit Methods

Bank Wire Transfer, Maestro, MasterCard, Neteller, Visa, Trustly, Skrill, PugglePay, Siru Mobile, WebMoney, EnterCash

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Maestro, Neteller, Visa, Skrill, MasterCard

Withdrawal Fees

Withdrawal Limit

Not Stated

Currencies

Euros, Norwegian kroner, British pounds sterling, Swedish kronor

Pending Time

0-24 hours

Withdrawal Times

E-Wallets 0-24 hours
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, NetEnt, Blueprint Gaming, Relax Gaming, Thunderkick, Gameplay Interactive, Stakelogic, Play'n GO, AG software, Nyx Interactive, IGT (WagerWorks), Yggdrasil Gaming, GreenTube

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

iGame Casino features every kind of game, but it is most well-known for its slots. Players can enjoy a wide variety of bonus video slots and classic slots from Microgaming and NetEnt. These include several popular titles like Jurassic Park, Avalon II, Starburst, Gonzo’s Quest, Big Bad Wolf, Thunderstruck II, Twin Spin, and South Park, among many, many more.

Table game lovers who want fast-paced fun can try their luck in the virtual table games section. iGame Casino offers favourites like Single Deck Blackjack, Double Exposure Blackjack, European Roulette, American Roulette, Caribbean Poker, TXS Hold’em Poker, Baccarat, and several others.

Those who enjoy playing video poker can play four of the most popular variants at iGame Casino: Jacks or Better, Deuces Wild, Joker Wild, and All-American Poker. Each one can be played in both single-hand and multi-hand denominations.

Live Games

The iGame Live Casino gives players the opportunity to play authentic table games from home. All of the games are broadcast from the NetEnt studios and hosted in real-time by actual dealers (except Automatic Roulette). Unlike land-based casinos, the iGame Live Casino ensures that players have virtually no bet size restrictions and never have to worry about fighting for a seat.

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

iGame Casino has a clear understanding of the importance of quality customer support. When players have a question, they can usually get assistance without having to wait longer than a few minutes thanks to the live chat feature. In the event that a representative is not available on live chat, players can fill out an online contact form or email the casino directly to get a reply by the following business day.

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Complaints

Read the complaints other players have left for iGame Casino. Learn more about complaints.

Show all complaints

Submit complaint

iGame Casino - Problem with my withdrawal

Hi askgambers, I am < full name removed >, I opened an account with igame casino, I made a deposit of €50 and after playing for some time I wanted to withdraw some money so I made a withdrawal request of € 36.58 through bank transfer option but due to some technical issues my bank couldn't process the payment,so funds were sent back to igame casino, I requested them to send me the money to my skrill account, they asked me to send the screen shots of my Skrill account, I sent them all the required documents in required formats several times but still they're sending me reply that screen shots sent were not approved and hence I have to send it once again,they are repeating the same thing from several months, I am tired of making enough attempts to please them.so I am raising a complaint against Igame casino kindly help me, I will be greatfull to you, thank you.

Unresolved

€36.58

iGame Casino - Did not receive the bonus for my deposit

Hello,

On Wednesday 17th 2019 I wanted to deposit 25 in order to receive 100 freespins in Phoenix Reborn.
This offer I received via email and message in my iGame account.
Since paysafecard is an invalid payment method for the welcome bonus, according to the specific rules for the welcome bonus I asked Ragnarok in the chat if it is allowed to take the new offer - 100 freespins - when depositing with paysafecard. I read the rules for this 100 freespins-bonus offer plus the entire T&C but there was no hint whatsoever about the payment method.
After a long while Ragnarok answered that this bonus can't be used when depositing with paysafecard either, but only after I had to explain to him that the 100 freespins didn't have anything to do with the welcome bonus, which he thought at first.
Anyways, he asked me if I had deposited already which I had not.
He confirmed once again that this bonus can't be taken when depositing with paysafecard.

I deposited 25 EUR with paysafe, played and read all rules once again, noticing once again that only the rules for the welcome bonus forbid to use paysafecard.
So I went to the chat again and talked to Maja.
She too did not understand at first that the 100 freespins offer was independant from the welcome bonus and after a while she said that she didn't see such an offer in my account. I made screenshots from the offer but there was no option to send them through the chat.
When she was finally informed by whatever department that I indeed had this offer in my account she too told me that paysafecard was an invalid payment method for this bonus.
I responded that there is no mentioning in the rules whatsoever and that I will take this issue to Askgamblers. and after a long time she told me that now it is okay to deposit via paysafecard for this bonus.
She then said that I had to deposit once again because I have to activate the bonus before depositing. Plus, that there was a fee for paysafecard and that I will have to deposit more than 10 Euro.

Well, there is no fee on paysafecards at iGame casino.
I told her that I had already deposited 25 Euro and that the reason I had not activated the bonus before depositing was because Ragnarok gave me false information and had told me that I am not eligible when depositing with paysafecard.
Maja responded that the casino couldn't add the freespins without me depositing once again.

To me, this is not only a good example for a very uninformed support but also simply a way to make the customers deposit more that they actually have to in order to receive a bonus.
The minimum deposit required for this bonus is 10 Euro, I deposited 25 Euro and did not activate it before depositing only because of Ragnarok's false information and the fact that he prevented me from activating the bonus..
It's not my fault and I would like to receive the 100 freespins now.

By the way, it took me an hour in the chat only to hear that I won't get the freespins without another deposit.

Unresolved

iGame Casino - Only half bonus credited

So i game have friends refferals system. So I used it and invited my friend. He did 1000€ wager, like in rules written. After he completed wager requirements, I get 50€ imideatly but 150 free spins bonus have stuck somewhere for days. It's like 5 days from bonus. Have contact everyday via live chat. Same answer everyday. Have read rules once more. Have found that refferals achieved free spins will be credited every Wednesday. Then that day come i did not get nothing. And no news from support.

Unresolved

iGame Casino - Bank statement still not accepted after 7 days of waiting

First of all,

I made an deposit with Paysafe.
I did win 600 euro, i decided to cash out 500 euro. A few hours later i received an e-mail where they needed my proof of ID, and my bank statement.

I did send both documents and after like 1 hour my proof of ID got accepted ( really quick )
2 days later my bank statement was not accepted, and i decided to go to the live chat, they were right i had to wait as the site is saying 1-3 days waiting time.

Now 7 almost 8 days later my bank statement is not accepted.. and the live support is saying it is still under verification and they can't tell me anyhting.
If i ask how long it will take longer, they don't have an anweser for me :(

Unresolved

€500

iGame Casino - Deposit still not credited after two weeks of waiting

I deposit 100e to the casino in stream with 100+ viewers. I had a block by my bank that I cannot use money from my card anymore for that day so the deposit went on pending. When it left the pending state a few days later and the 100 euros was directed to the casino I go on my account to see the money is not there. It left from my bank account but didn't make it to my game account. I contacted the support which said they were sorry and are working to fix the situation. They then asked for a receipt of the deposit I made and ofcourse I gave it to them. So I gave them a receipt straight from my bank that shows I deposit 100e on their casino but they see my casino balance is still 0. They then thanked for the document and said I need to wait for them to get some more info from the bank and fix the situation. I waited and waited until I got unpatient after 2 weeks of waiting. I contacted them multiple times in that time period actually, and the answer was always just wait. Now they contacted and wanted my account information from the past 2 weeks, which I did not send because they don't need it. All they should need is something to prove that I definitely deposited 100e and it left from my bank account and didn't get on my casino balance which I delivered. Now I'm left without the 100 euros and they insist me sending them all of my bank traffic in the past 2 weeks. Why would they need it when it has nothing to do with the deposit? I asked them why and they just said they need to verify that the money was paid from my account and didn't appear on my casino balance which I have already proved with the picture from before. I've never had problems with this casino, but I am definitely not depositing here anymore. As you see from the attachments, the money left from my account 19.11 but never came to my account.

Unresolved

€100

iGame Casino - Verification and delayed payment problem

I have a problem with igame casino. I made a transaction of withdrawal of 190 euros by skrill. I deposited 40 euros for two times and with the second transaciton I won 190 euros. I didn't use any bonus etc. and before playing I asked the support of igame if they will have withdrawal problems when I play and win because my country, Poland is restricted in many casinos, but they said there will be no problems with it. The terms & conditions also don't restrict my country. I sent them the copy of my id, invoice and the statement of my bank account. They said they don't like the version of my id so I sent them a new one. They returned the money to my casino account without letting me know that they don't like the second version. I cleary said them that I want to withdraw my money, moreover I told them also that I can even play with it sometime, but at first I have to check them out. I never had such a problem with casino, the version of Id I sent them was reviewed and accepted by many casinos all over the world. I also wrote them to let me know if they like the new version of my id, I made some photos of it and also sent it. I committed to send them new copies of my id again and again if they don't like the previous. They returned the money to my casino account again without letting me know that they still don't accept my id. Today I got an email wrote in Polish although I know I am good at English and all the correspondence was hold in English by me. I know that's it's clearly understandable what I write in English. They just prolong it without a clear message that they don't like my second or third id version. I will even invest my time and money to make the best version of my id ever but I think it's not the case.

Rejected

€190

iGame Casino - Delayed payment for 6 months

I requested my first withdrawal in this casino on 24th of January. The amount was 800 EUR. As I deposited via my debit mastercard I was told by the payment team my withdrawal will be credited to the same card. Unfortunately my bank doesnt support refund/credit transactions towards debit cards. This withdrawal payment was refused and paid back to the sender. I informed casino about this many times. I provided written confirmations from my bank that the transaction was declined and money were never credited to my bank account. I also sent all my bank statements,which I can provide. I suggested alternatives: my netteler account or IBAN for wire transaction. Casino is delaying this payment. They are not able to track the transaction, not responding to my emails. I can provide all the bank statements, as well as the www.mga.org.mt investigation result where they suggest to take legal actions against casino. I honestly dont believe that I will see my 800Eur(its not worth the legal actions which will take forewer), but I want to warn all other players. These casino guys are amatuers and they dont know how to handle dispute transactions. regards Martin

Unresolved

€800

iGame Casino - Delaying verification and withdrawal

Hello, iv been having problems with verification and withdraw for over 10 days now even after i have completed all the requests required for verification, i have sent both my ID and Passport picture, bill less then 3 months old linked to my adress and picture of me holding my passport where both my face and passport details are clearly visible. All up until i got last request to submit picture of me holding my passport and after i sent it i didnt get any answer for 6 days and i even wrote a support ticket 3 days ago and still got no asnwer. This cimplaint is my last hope that the site doesnt scam me for the money i have fairly won. Thanks in advance

Unresolved

iGame Casino - Giving me the runaround with verification, stalling withdrawal

Hello, At first sorry for my not so perfect english. I managed to wager my Freespinwinnings at igame on the 23.03.2016 (i also made a deposit with skrill and wagered it because Esa told me i have to do if i want to withdraw with skrill). Afterwards i went to the chat and asked if i met the wagering. "Esa" confirmed that. I also asked what i need to verify my account. "Esa" told me to send "a copy of a valid ID and a domestic bill stating your current address". I sent the bill and a scan of my european union driving license immediately. Later i got the return that they will not accept my driving license because it is to old for iGame. I was surprised because it is valid and "Esa" said no word about the age or the issuedate of the driving license. But i sent a confirmation from the Federal Ministry for Transport, Innovation and Technology of Austria which proofs that my driving license is valid on the 27.03.2016. Then it took more than a week till they only told me again that i should send a newer version. They did not even mention the confirmation i sent them. It looked like they were not interessted at all to help me. So i kindly asked the security department at iGame to get in contact with the ministry (i even sent them the contact details they would need) and manage that with them because my driving license is valid and i would have to pay around 60€ fees for a new one - for nothing (okay, only for iGame). I did not get an answer to my question again. So i asked friendly on the 08.04 and the 11.04 with emails about the outcome of the conversation with the Ministry again. And iGame continued with not giving me any answer. So i tried something new and went in the chat on the 11.04 without logging in. I did if i would not be already a player at igame and was interessted to register. I asked "Alex" which documents i would need to verify an account at iGame. I got the same answer as from "Esa" like i asked the first time. But this time i wanted to go for sure and asked one more time and very specific: "So for example a valid european union driving licence is enough for sure as id?" And again the answer was yes ("Yes drivers license is ok"). I attached the chat, everybody can read that i tell the truth. So i asked three times in the chat and the answer was always the same: a valid id (even as i asked specific no word about the age). Now i was sure this is a chicane from igame to keep my money. On the 14.04 i asked the fourth time what the outcome of the conversation with the ministry was. And this time i really got an answer. And i was sad to get mistreated so bad from igame. They told me that they never got in contact with the ministry and that they are not interessted in it - and they needed three weeks to tell me that??? So iGame is not even interested to help me only a little bit to verify my account. It can not be that iGame does not accept valid european union documents they asked for even as i sent them an extra confirmation from the austrian government! I travell around in whole europe with my driving license and never had any little problem anywhere (airports, border controlls, ...). I also verified accounts at around 50 other Casinos with it (i can list the accounts to askgamblers if needed). This is purely a chicane. If they are really skeptical why are they not even interessted in checking that my driving license is valid? I even sent them a confirmation about my driving license and the contactdetails from the ministry they would need but they only say no interest. I attached the email and the two chat conversations where i was told to send a copy of a valid ID (which i did). Please help me to get my deposit and my winnings.

Resolved

€284

iGame Casino - Winnings Confiscated, Deposit Refund Declined

A mother and son has deposited to this casino. Seperate verification documents etc. but unknowingly from the same household. Mother claims the welcome bonus unknowingly that her son has been on this casino before. She won 500 EUR and then proceeds to cash out and send verification documents. Account is closed and winnings and deposit is confiscated. Casino will not provide any details about the registration details of the players and refuses to give refund for the deposit to say the least. The casino terms states winnings and bonus will be forfeited. Why do they take my deposit and treat me like a criminal? Username: cszwong87 Name: Hetty *** Casino: iGame

Resolved

Complaint Statistics

Resolved 4

Avg. Amount $ 178

Avg. Complaint Duration 6 days

Avg. Response Time 3 days

Review this casino

Share your thoughts with other players

Player rating

6.3/10 ● 40 reviews

Top reviews from our players

Inactive user

8 years ago

3/10

Nice fast soft , loading time is small for everything

You cant check yours account transaction anywhere on this casino. But in menu you have entry like "Update phone" , looks like phone number is more important here. You will need to send document for verification but there is no entry in menu either, you need to request payout than wait 12h for support to inform you that verification is needed and 12h more to done it.
Promotion are broken, I deposited 10e with code for 50% and 25 fs and I got 14.25e(?) and 0 from 25 fs. When I asked support about that, I got answer that I got this 14.25e from free spins.

casinopro

8 years ago

10/10

Best casino if you ask me. Im a free spins junkie and love netent games and igame always have some free spins in new netent games to offer. Its a very nice looking site and the feeling here is awesome no mater if you just play or want to ask the customer service something - its all awesome!

Since I am a player that uses Visa card for deposits I can say the only bad thing about iGame is that they have a service fee for this payment solution.

ulaks2012

8 years ago

10/10

Really good casino. You can feel safe with your winnings. I won 14K and withdrawal money without any problems.

Daily withdrawal limit is 5000 EUR. Would be good to remove that part.

hajnrih

8 years ago

7/10

iGame is an online casino operator which came online in 2008. They belong to the iGame group of casinos with several other brands in the industry. The main focus of the casino is on video slot games and they have game coming from several providers like Microgaming, NetEnt, Play N Go and Nextgen Gaming. The site is easy to navigate and they have live chat support available most of the time.

So far I’ve made several deposits in the casino but only have one withdrawal. I like this casino because of the frequent bonus promotions they have. Every now and then you will get a mail from the casino offering free spins on some game for a small deposit of 10 or 20 euros. It’s a great casino to play in and try your luck for a minimum investment. I made my first withdrawal in the casino from a deposit like this and I managed to withdraw 100 euros. This was enough for me as I wanted to try out the withdrawal timeframe. But I can’t say I was too happy with this. Account verification took several days and my withdrawal was processed 24 hours after my account was verified. This is too long for my taste so after a few more small deposits I stopped playing in the casino.

But if you don’t mind waiting for 24 hours to get your withdrawal processed this is a good casino to play in. they are regulated by the Malta and UK gambling commission so they are considered as a reputable brand to play in. Also it’s kind of nice to see games coming from only several providers. This narrows down the choice of games and you won’t waste time and money trying out too many games in the casino. Overall a decent casino to play in for real money.

LeoDubbed

8 years ago

6/10

There were a lot of affiliates who sent me great first deposit offers and most of them were huge free spins amount bonus but unfortunately it was too late because at the time they sent me those offers I did already signed up. iGame casino looks very familiar with CasinoRoom, the style, layout etc but I like CasinoRoom a bit better.

The first few times I played I only had bad run, I've spent about €150 in total ( 3 deposits of €50 ) in the first 50 minutes. Losing €150 within 50 minutes gave me headache because I haven't lost that kinda money in a long time in that short of time so I decided to take a break from this casino.

A few days later they sent me an email about 100 free spins on a €10 deposit. It was very tempting and of course I just couldn't let this offer go. I made the minimum deposit and the spins were added instantly but again a bad run, the winning plus my deposit went straight to the gutter within 15 minutes. I just couldn't believe my eyes that this happened again.

With all those bad runs I wasn't planning to play here again because so far I've lost €160 of my own money but the next day they again sent me an email about another 100 free spins for only €10 deposit and this time I had massive luck. I won about €50 from the free spins and I had in total €60 to play with. I played a few NetEnt games like Gonzo's Quest and Twin Spin and managed to double my balance then I went to a game called Meet the Meerkats which boosted my balance 10x. I managed to meet the wagering requirements and still have €700 in my balance. I wasn't bored yet and I wanted to keep playing but I didn't want to have the risk of losing them again so I requested a cash out of €700.

I understand there's a pending period of up to 24 hours so I had to be patience and so I did. The next day they sent me an email about account verification, keep in mind I already had this done before I made my first deposit. In the email they said I have to sent them the documents again, so I did and I waited another day for them to verify my account but when the day has passed I haven't received any email from them. Again, the next day I waited and still no email, so I went to live chat and asked them about it. Live chat was friendly but I had the feeling they didn't have a good communication with each other (other departments). They said I had to sent the documents again. I am a patience person so I sent them the documents they requested again. With those documents being sent I assume the money should be in my skrill account the next day. Well, the next day has arrived and still no money from them and so I went to live chat again to ask them what's the problem this time, you wouldn't believe what they asked me this time. They wanted me to sent them a picture of me holding my ID, I had no choice but giving them what they asked and so I did.

A few days has passed and still no money and this time I won't even bother talking to them and contacted MGA regarding this issue and MGA confirmed this issue has been received by them and they contacted iGame. To my surprised the next day the money has arrived in my Skrill account.

iGame casino has great reviews and it is a good casino but I really dislike the way they kept postponed my withdrawal.
You might wondering why I rated this casino a 6 stars and not a 1 star, it is simply because despite the hassle about my withdrawal, I still received my money and they really have almost daily free spins bonus which is very interesting. There are plenty casinos who refuse to pay so I am glad they did.

Some free spins offers are misleading, the free spins sometimes not at max paylines.

fb_1098111553556766

9 years ago

8/10

I like their selection of games and the design of the site. The payout is very fast so that gets a BIG like from me :)

They send emails every day which can feel like a bit much but have good offers.

elena88

9 years ago

8/10

Very good casino. I like the games they offer and all the nice promotions. Also very fast pay out and a good working site. I trust this casino.

I think the games could be bigger because sometimes the games are very small and i cannot read the balance very well. That is all.

zenekk87

9 years ago

8/10

- Massive free spins 1 deposit bonus
- Everyday different video slots for deposit bonuses
- 10 EU min deposit

New members get bigger bonuses then existing players (less number of free spins).

Fiekie247

9 years ago

6/10

I signed up for their 50 free spins no deposit bonus. Cannot remember which games it was but they are famous for dishing out a lot of free spins for minimum deposit. After I made my minimum deposit of 10 euro I received another 100 free spins on the latest game Netent released at the time. How iGame works is that they give you welcome bonus and no deposit free spins on the game that Netent released for that month. I mean only need to deposit 10 euro to active 100 free spins sound pretty awesome for me.

The game selection is very good and they have games from different providers as well as exclusive games like Troll Hunters and Super Flip from Play'n Go. Now I play at a lot of other casino that all host Play'n Go games but I never seen these and I do enjoy these games. There are other games that I did not mention though.

Anyways I had a nice win from my free spins and wagering was x5 my deposit and x50 my free spins. I had a good run for an hour or two but the balance run dry eventually. After this I have a made a few deposit without taking any bonuses but was never successful to reach withdrawal stage. Alex from support is very helpful and issued some no deposit spins when I asked for them. Over all this is a good casino.

Wagering on deposit match bonuses are very high, x70 the bonus amount and that is ridiculous. I am not sure if I will be playing in future here, because verification is a difficult process. It took 6 days for the casino to get back to me after I send in my verification documents and I needed to remind them on day 4 via live chat that I haven’t heard anything back yet. Now they also want me to send a selfie holding my ID and this is something I cannot do or won't do. I mean other casinos does not have issues just verifying me with normal documents.

fb_10201735719350910

9 years ago

6/10

I like the iGame site very much tbh and I had some luck with the 5 no Deposit Freespins per Day on Starburst for Registering and managed wagering and finally to withdraw 60€. I really would deposit and play more on this site for sure but the only thing I dislike there is the slow Verfication and Withdrawal time...

Maybe other ppl got their money faster and even without Verfication but me not :P

Verification taking up to 72Hours, Marcus in Live Chat said and after that ill get my Withdrawal. Hmm that's the only thing I really don't, its kinda sad that Verification and Withdrawal's taking that long nowadays. I prefer myself Online Casino's with faster payouts :)