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Ice Casino is restricted in your country, please try these instead:

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Ice Casino

Our Rating CasinoRank
8.4/10
CasinoRank
Player Rating 222 reviews
Complaint Response 81 complaints
1 day avg. 81 complaints
What we like
  • No maximum withdrawal limits
  • Good choice of payment methods
  • Good choice of responsible gambling tools
What we don’t like
  • Slow live chat times
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Ice Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://icecasino.com
Established
2021
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, French, German, Russian, Finnish, Polish, Portuguese, Spanish, Romanian, Hungarian, Greek, Bulgarian, Japanese, Kazakh, Chinese
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino
VIP / Loyalty Program
Loyalty Program
Mobile Apps
IOS, Android
Social Platforms
Facebook, Instagram, TikTok, X, Threads, YouTube, Snapchat

General Information about Ice Casino

Ice Casino is an online casino that has been at AskGamblers for some time. You can check out a variety of casino bonuses, and we’ve talked more about the kind of games you can use these on below. 

One of the major perks of picking a casino that has been at AskGamblers for a while is that you can read real casino reviews. These reviews have been written by genuine AskGamblers members who have had hands-on experience at the casino, and we are pleased to report that many of our players rank the casino highly. 

Of course, we’ve reviewed the casino ourselves too! Sit back, relax and once you’ve finished, head over to the casino to register, or visit us in the forum if you have any questions. 

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Complaints

Read the complaints other players have left for Ice Casino. Learn more about complaints.

Show all complaints
Ice Casino -I’ve been trying to verify my account on Ice Casino for over a week now
I’ve been trying to verify my account on Ice Casino for over a week now, and it’s becoming extremely frustrating. My KYC is not approved in Ice Casino; I already submitted the documents they need. I provided a clear photo ID, a utility bill for address verification, and even a bank statement as requested. Yet, despite doing everything right and submitting all the required documents, I still haven’t received any confirmation.

What makes the situation worse is the lack of proper communication. Their customer service is so slow that it’s almost impossible to get real-time updates. I’ve sent multiple emails and even tried reaching out through their live chat, but the responses are either generic or take days to arrive. It’s really disappointing, especially when other online casinos process KYC verifications within 24–48 hours.

I understand the need for security and proper identity verification, but there should be a more efficient system in place. At the very least, Ice Casino could keep their users informed about the progress of the verification process. Instead, I’m left in the dark, wondering if my documents were even reviewed.

This delay has also affected my ability to withdraw funds, which is very concerning. I deposited money and played in good faith, but now I’m stuck, unable to access my winnings due to KYC delays. It’s not just about the money—it’s about trust and transparency.

I really hope they resolve this soon. Ice Casino has some good games and a decent interface, but unless they improve their verification and support systems, I don’t see myself recommending them to others. People deserve a smooth and secure experience, especially when their personal and financial information is involved.
staus Resolved

Complaint Statistics

Resolved 77
Avg. Amount $ 6,704
Avg. Complaint Duration 6 days
Avg. Response Time 1 day

Review this casino

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Player rating
9/10 222 reviews

Top reviews from our players

Casino with very nice slots, large selection, colorful website, very good contact with support. Fast deposits and withdrawals. Great ways to while away the time. I recommend it to anyone who is starting their casino adventure.

I am very pleased with this casino. Large selection of games, nice graphics, fast deposits and withdrawals. Account verification doesn't take very long either. The casino is solvent, I have never had a problem with withdrawals. solid bonuses and for small deposits, so you don't have to deposit millions to get the bonus.

A casino worth recommending. Has a lot of bonuses for deposits. Free starting bonus. Very good contact with the staff. Large selection of payment methods. Lots of slots from different providers.

Very large variety of bonuses, on the plus side birthday bonuses, quite a lot of deposit methods as well as withdrawals. Live chat open 24/7 which is a very big plus.

With great pleasure I can say that IceCasino is one of the better casinos on the market, a nice, transparent casino with a large list of games. Communication with support is also a big plus. My rating is 10/10. Regards

The only disadvantage I see in this casino is that the withdrawals are not made immediately, but it doesn't matter in my opinion, best regards for all.

I am very satisfied with the customer service, they always help me efficiently in every area. very often interesting bonuses with small turnover. I highly recommend this casino.

The ice casino was my first casino ever, they give free no deposit bonus for registration, cashback without wagering, and many deposit bonuses also. They have MGA license, many games from the best providers and 24h/7 live chat support

Sometimes when I try to withdraw cash they make a long delay. The same thing happen when I try to do KYC veryfication. The bonuses are usually x35 or x40 wagering, for me its too much.

The casino has cool original graphics. Very often they send bonuses for small deposits, which is a big plus. Another advantage is that there are many payment methods, including: PLN 25. I have made a deposit there several times and will probably visit it again.

Once in a while they could give a deposit bonus of PLN 20. This is probably the only thing that could have a slight minus.Sometimes there is a problem with emails from them. A common problem is Visa payments being rejected and commissions being charged.

Very nice casino, quite a large selection of games, no jams. Frequent bonuses. Fast deposits and withdrawals. Chat always helpful and efficient.

Ice Casino can be recommended with a clear conscience, people who are just starting their adventure will certainly find a large database of games and many different bonuses, I highly recommend it!

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