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Hyper Casino

Our Rating CasinoRank
6.7/10
CasinoRank
Player Rating 15 Reviews
5.4/10
15 Reviews
Complaint Response 3 Complaints
2 days avg. 3 Complaints
What we like
  • 0-24 hour withdrawal timeframes
  • Live chat available
  • Mobile-friendly design
  • UK Gambling License
What we don’t like
  • Limited live chat hours 08:00 – 01:00 CET
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware


Hyper Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.hypercasino.com
Established
2019
Licences
Malta Gaming Authority, UK Gambling Commission, Swedish Gambling Authority
Company
Affiliate Program
Languages
English, Finnish, German, Norwegian, Swedish
Casino Type
Instant Play, Mobile, Live Casino

Hyper Casino is an online casino which boasts a wide range of games that include video slots, table games, video pokers and they have a live casino too. They also have on board plenty of gaming providers to keep players entertained around the clock that include NetEnt, Microgaming, Thunderkick, Nyx Interactive, Big Time Gaming and Evolution Gaming. The site supports multiple languages like English and Swedish and players can enjoy the casino instantly through a web browser. Members can also play on the go using their mobile casino. Hyper Casino is licensed and regulated by the Malta Gaming Authority, the UK Gambling Commission and the Swedish Gambling Authority. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. These include players from countries that include France, Estonia, Italy, Portugal, Spain, Romania, Russia, Turkey, Albania, Algeria, Cambodia, Hungary, Mexico, Panama and the United States of America. The full list of restricted / allowed countries can be found under ‘more casino details’. 

Mobile Gaming

Hyper Casino can also be reached on the go and all players need to do is log in through virtually any smartphone, mobile or tablet device. No app is required, the games can all be enjoyed through a compatible mobile browser and there’s a large selection of the casinos games available. 

Security and Fairness

To help players feel safe the casino also uses a high level of SSL encryption and firewall services. This protects players personal and financial transactions which will always be encrypted before being sent over the internet. 

They also use a random number generator which keeps the games fair and random and does not allow them to be manipulated in any way. 

 

StallCation

Complaints

Read the complaints other players have left for Hyper Casino. Learn more about complaints.

Show all complaints
Hyper Casino - Verification problem ongoing!

Been a customer of L&L Europe for over 2 years now, using several brands, and have deposited and withdrawn several times without issue. Did a £40 withdrawal recently, and their brand Hyper casino asked for documents before proceeding. They use an automated system now, and they accepted my payment card, selfie, proof of address, but rejected my passport. I contacted them through live chat, and they said that’s fine, just send them an email with my passport screenshot included. Did this and then they failed to reply until I contacted them again, and this time they want my old cards that I’ve deposited with, that I no longer have access to. I sent photo’s of the front of the cards that I had saved on my phone, clearly showing the same bank account number and my full name on each one, but this was rejected. They then asked me to send in statements showing all payments to Hyper casino, so I sent a PDF of the last deposits on the 2 older cards, again, that showed the same bank account number that I’ve always had, but these were rejected.

I’m fed up now, and it’s not even about the £40. Why have they allowed me to deposit and withdraw several hundreds of pounds on their brands, using 3 cards from exactly the same account, (2 that I no longer have) without alerting me to the fact I may need to suddenly prove ownership of cards that are no longer in use?

I have provided my current card front and back, my passport, proof of address, a screenshot of my statements from 2020, and 2021, and 2022, showing payments to and from them, which has my account number clearly showing on each screenshot, and the top page of a statement showing my name and address, also matching the same bank account number, and this still isn’t good enough. I feel I have adequately provided proof of KYC, yet they refuse to budge. I’m not prepared to send them more, as I feel I have provided more then they need for KYC purposes.

staus Unresolved
£40

Complaint Statistics

Resolved 1
Avg. Amount $ 25
Avg. Complaint Duration 3 days
Avg. Response Time 2 days

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Player rating
5.4/10 15 reviews

Top reviews from our players

Inactive user
1/10

Looks nice, inviting, but looks can be deceiving and this casino is deceiving!

Signed up through a link for the £300 bonus. Was showing as available, I activated it then couldnt deposit. Was told this was a technical issue. Then got an email......

Dear XXXX,

We at L&L Europe Ltd would like to thank you for creating an account with us.

We have received notification that you were not able to make a deposit at Hyper Casino. We have now enabled your account to allow deposits but the bonus option is currently switched off. Please note that this is only temporary, once we have seen regular gameplay without any bonuses issued we will activate the bonus function again on your request.

-------

Absolutely disgusting advertising welcome offers and then not granting them! I went on chat and this was the response:

'The bonus will be activated once there is a normal gameplay in the account as mentioned by the technical team unfortunately'

A disgusting casino who provided no details as to why this was and who I believe are sucking in UK customers with no intention of giving them bonuses.

I have complained to the UKGC.

Hi @MOLLIED, thank you for your post. We understand your frustration, however as previously also explained our support - it is outlined on our terms and conditions, as well as our promotional bonuses, that bonuses are provided at our discretion and can be removed for a variety of reasons, such as bonus abuse. We have discussed this matter with the Advertising Standards Agency, and can assure you that we are well within our right to do so. Should you wish to play without bonuses then a review of your account will be performed in the near-future, at which point your ability to receive bonuses may be activated. Regards, Hyper Team

user avatar

Seems cool
Support replies fast
Easy sign up
Why do you need 50 characters when typing here????

Wasn’t clear that I wasn’t eligible for welcome bonus. Hidden in terms.
Small Withdrawal and asked for documents. Wanted to see corners of utility page, ridiculous, but resent.
First and last 4 numbers of Visa card and the rest of numbers blocked out wasn’t good enough. They wanted first 6 numbers.
There are better casinos out there with smarter, hassle free verification
Errors on games menu where all jackpot games disappear- using desktop and chrome
Withdrawal button awkwardly placed at bottom not cashier menu

Hey @Realmcgregor! Thank you for your positive feedback and feedback regarding room for improvement. We're sorry you were not able to easily find the welcome bonus conditions. We shall add a link in our T&Cs that will bring you there in one click. Also "view details" link on the homepage bring you to the terms and on your personal bonus section the terms are displayed. Regarding the verification - when we start a KYC process we would like to have clear documents and all our instructions are written very clearly in the email requests, per type of document. The error on game menu we are still trying to replicate it, will continue digging with different resolutions, browser zooms and display setting zooms. Thanks again ! Hyper Casino Team

user avatar

Wide selection of games.

There should not be a pop up when logging on to cancel withdrawals, I clicked the wrong button and before I noticed I had burnt through £££ of my withdrawal, this options needs removing asap, responsible gambling ???

Hi @wolves602, Thank you for your feedback and suggestion. When you login to HyperCasino the deposit process is basically automatically loaded. Therefore our system think you want to deposit. But we do not allow a deposit when there is a pending withdrawal. Therefore the popup will inform you: STOP: You have a pending withdraw! A deposit may not be made as there is a pending withdrawal. By clicking proceed the withdrawal request will be cancelled. Click cancel to return to the Casino. Of course you are not required to cancel your withdrawal but if you wish to deposit funds, please temporarily cancel the withdrawal. Deposit your funds you would like to play with and re-request a new withdrawal. Please be informed that we do not apply processing fees for payments (deposits and withdrawals) but therefore we do aim to limit the number of transaction to control the costs.

user avatar

Wide selection of games including Netent, BGT, Blueprint, Novomatics. Site is displayed really well, easy to play. Have used chat support and they are so helpful and friendly. Verification in less than 24hr and Withdrawal processed within 24 hours (working days) Emails to advise verification complete and withdrawal processed. Can't fault the site at all. I can see it being my go to casino! Highly recommend.

Cancel withdrawal option immediately pops up when you log in (Not very responsible) Slight site issues with bet sizes but have still rated 10 because these are very very minor (to me) and given it's a brand new site they really are doing a great job!

Hey Chris! Thank you for your review and kind words! We will keep up the good work and will continue to improve! Regads, Hyper Casino Team

user avatar

Seems to have a descent selection of games it says 100% match bonus on first deposit could not find if you have to enter a bonus code.

Made mt first deposit I never received my 100% bonus. I looked could not find a live chat to tryn and get nthr bonus issued manually so quite dissapointed I never got to play with the bonus money.

Hi Colin, thank you very much for your review! And we are sorry you didn't get your bonus. If player is eligible for the bonus, then it can be activated in the Bonus Section under your Account. Would you mind to send us your username or registered email address to [email protected] so we can check why you didn't get your bonus. We will do our best to improve our service! Cheers, Hyper Casino Team

user avatar

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