Hotstripe Casino Complaints

this casino doesn't pay what's owned to me and doesn't give me any explanation. i used a free bonus and after fulfilling all the conditions,i made a required deposit before asking for a withdrawal. i went through the verification process too. i have sent many mails to the casino and in one dated october,15th,they told me payment was sent take anywhere from 2-10 business days for wires [email protected] and for all the other mails i sent,i always got the same answer thanks for your email.your email is important to us you will get a response with 24 hours thank you for your help

On October 21 I signed up at hotstripecasino.com. I deposited 25 euro (using skrill), played, won, and made a withdrawal (also chosing skrill) of about 260 euro. I should mention that I got a bonus of 50 euro, but I never had to play with that money as you always play with real money first (checked with casino support at the time of playing). I still had the bonus 50 euro when I was going to make the withdrawal, and chose to make withdrawal and bonus got lost automatically, This is not a question of whether I played with bonus money or not though, just wanted to mention it. I even deposited a second time after making the withdrawal, but didn´t win any with that deposit. Some days later I started e-mailing and asking when the withdrawal will be fully processed. I got an answer October 26 that just said "Payment has been made". The only thing that had happened though, was that the status of the withdrawal was changed from "pending" to "processing". From that day I have been sending e-mails almost daily, but didn´t get an answer until November 3. This is what they wrote: "This is the first email we have received from you recently Will look into this right away" I sent som more mail after this asking about this, and got an answer November 4: "It just failed. Do you have the right info? I put the money back into your account. Can you double check your info or select another method." I instantly make another withdrawal, but today (Nov 6) the new withdrawal still is "pending". There is absolutely nothing wrong with my skrill-account as they try to make it look like, I even used it to deposit to the casino. All my documents have been approved, I have checked this with their support. They even state that they tried to make the withdrawal but it failed, so there should be absolutely no question about this. I have sent several mails to casino support after this asking for them to try to make the withdrawal again, but as of today, Nov 6, hotstripecasino hasn´t answered any of those e-mails.

became a member on hotstripes casino. I get 50 free bonus, a bonus which I had not even noticed. I put 20 euros, i get 40 free because I make my first deposit with them. (200% bonus) now i has a total of 110. I start playing, im going into a game called irish gold 2. I have a total of 20 euros now. I play with my 20 euros and wins me up to 146 euros. when I go to the menu, so it is 236 euros total. I kill the bonuses of 50 and 40 and make a withdrawal of 146 euros. I send in pictures of my ID, birth/personal certificate and printed screen on my Skrill account. they answer a few days after this. (Your account needs to be validated Passport, recent Bill plus photo of you holding ID all uploaded to your profile Thanks) i do that too now? nex answer from theme (Your account still hasn't been validated It appears that you are missing a photo of you holding your ID for visual verification Once this is done your account will be ok to with draw money...) Nothing has been uploaded We can give you your deposit back if you like) lol. ok i do it again! next answer from theme (A picture of you physically holding your ID so that we can visually validate you) i have do that! next (First With drawls take longer because we use a third party to valid the players We have had a lot of Fraud recently. Thanks for you patience) (We see it now and will review) Thanks ok im ask for my money and they send this to me yesterday (These are the rules Keep up that attitude we will take longer to pay you.) and now they have close my account! where are our rights? it's not okay to treat a human being in this way. it is not okay!

Played this casino from the beginning of month . Did three successful deposits .Passed verification of documents . Put money on a conclusion 92 pound 18.10.2015 waited 11 days and got an answer ))) Thursday, on October, 29 2015, 12: 37 -04: 00 from Affiliates - Hotstripe : Your with drawl was blocked because your address is a Russian address Per our Terms and Conditions Russian players are excluded Did I do 3 deposits !!!!! Turns out rules changed not a long ago ) and I was not warned . by Deposits, doing is possible? And to show out winning is not it?) Return winning to me .!!! And in general I from Ukraine )) you my documents checked . you simply search an occasion not to pay )).And think of new rules. For you one ) governed to accept a deposit and think of a new rule .not to pay winning !.

Hi. I checked into the casino. Carefully read the rules - players from Russia are allowed. I make a deposit. He won in different slots. He ordered a withdrawal. October 22 received a letter from the service desk that my withdrawal was sent two days ago (screen shot attached). But at my expense money is not received. Wrote a letter in support of that money is not received. Status withdrawals in my account was, and is now processing (photo attached). October 29 received a letter from the service desk, my conclusion is locked, as players from Russia are not allowed (photo attached). When I registered in the casino, players from Russia have the right to play in the casino. For information and a warning about changing the rules of the casino I did not send! Casino is obliged to notify the change in terms and conditions. Casino to pay the winnings as I won when players from Russia could play in the casino. Prevention and containment in the game I did not send. The casino does not pay the winnings in the amount of 1830 pounds. Casino gives away and acts violating the law. I demand to pay me a prize! All photos added. If necessary, give further evidence.

10/22/2015 I made a deposit and won. I order the payment of money 10/22/2015. Deposit made with neteller and ordered to pay neteller. He wrote letters of support, but received no response. Today I received a letter, which says that players from Russia can not play. When I did check in the casino 10.20.2015 in the rules of the Russian players were allowed to play in the casino. I was disappointed that the casino to change the rules in secret. I live in Ukraine. In my profile it can be clearly seen. What has delayed payments to me? Photos are attached screen my profile sredst conclusion, deposit, letter of support. Casinos do not want to pay, changing the rules so as not to pay, does not meet the support.

10/17/2015 I made a deposit using skrill in this casino. The game was well and very bystro.V end I ordered a withdrawal in the amount of 10/17/2015 £ 282.15 I wrote letters in support of the casino and got a response that my conclusion is processed. I asked to check one more time to send the money to me, what I did not get a response from the service desk casino. The picture on my profile casinos He is currently in the status of "treatment." What does it mean? Why do I get 2 weeks are not paid? I am submitting the letter of your account skrill pictures and my profile in the casino. I'll post a complaint for such a long withdrawal, which I did not get spusya 14 days. When I get a withdrawal?

I've registered my account on 25 September. The same day I've made my first deposit. Then they ask my verification documents with my photo holding ID. I've sent it all. After I have been verified (proof in the attachment) I've requested a withdrawal and I've got my money from Hotstripe (exacly 49,50e, screen above). Everything was ok, as I got from Hotstripe my first payment. Then on 1st October I've made a second deposit (screen in the attachment) I played and I won some money. From the moment I've requested further payments I dont know why but they've started to invent strange stories. Finally, I've got emai from them that I've registered new account under my dads name after they had closed mine. Another lie from them. In the past my father had accoount on Hotstripe Casino. He also sent all needed document with him holding his ID!. Before I've registered my account I asked if I can register an account. They told me there is no problem. One account for one ID. I've also read terms carefully and there was no record that I can't set up an account. They only allow 1 account per person. Please note, they verified my documents, paid the first payment and just I wanted to pau out a large sume theybegan to make problems! They sent me also email that my account was closed in the past. It is also not true. They've closed them on 9th October! Fortunately, I have screens of my account. On 8th October I've normally log into my account (screen in the attachment). Hotstripe is lieing that I set up a second account on my dads name they. They also lieing that I've sent the same photo with holding ID. This is ridiculous. I can prove I've sent my photo with me holding my ID (I can send photo admins of askgamblers) Hotsripe took me not only my winnings but aslo stole my deposit... I am sendind screens from my account and email.

I had signed up and made a deposit at the casino to the value of 50EURO, I was welcomed with a nice sign up offer of 200%, from the site I saw the casino advertised it states that the bonus is cashable after wagering requirements are met which they state its 50x wagering. I was going really well playing for like a good couple hours with my balance going up and down from 1000 to 1500 then my balance got down to around 800-900 (the currency for the casino is EURO) was just about to click banking to request a withdrawal, But then what do I see. My balance drop down to 30 I just thought hold on this is not right where has all my money gone? GOT ME STUMPED. I contact support over numerous occasions and tried explaining to whom I was emailing at the time that I had met all wagering requirements and that they should have not taken my balance and that they are in the wrong and if I have to I will report them. The casino support person did not understand what I was saying or didn't want to anyways and jus kept thinking he was still in the right and that he states the promotion was not cashable well to be honest I didn't really understand what they were trying to say but yeah did not sound right to me at all, I had said to them if my balance does not be returned to my account they leave me no choice to report whats happened, they said go for it we have our lawyer to cover us. I still don't understand in why they took my 800-900 EURO currency and left me with nothing as I have met all wagering required. but they seem to believe I don't get to keep the balance even if wagering is required. I am happy to forward the emails if you would like me too that was all said between the affiliate customer support and myself. I've also submitted an official violation report with another site called Gambling Grumbles/Gambling City they had a few back and forth emails but they stopped replying to Gambling Grumbles and ive also been locked out of my Casino Account now and the Casino has been put up as a negative report on Gambling City/Gambling Grumbles.

I checked in at the casino. Play no deposit bonus, make your deposit with skrill. I ordered a withdrawal. Withdrawal of funds received. A few hours after the withdrawal of funds, I made a new deposit. The second was the size of a deposit of 55 pounds 06.10.2015. Gain is 150 pounds. On the same day I ordered to pay in the amount of skrill 148 pounds. It has been more than 7 days, but the withdrawal, I did not receive. I write letters to the support, but the response from them did not get. According to the terms and conditions of the casino conclusion had to be processed within 48 hours. That did not happen. What is the reason for the delay, I can not understand. Support staff do not respond to my letters. Help solve the problem ... I just sent in my account skrinshet skrill and skrinshet my profile in the casino, but never received a reply

Last Month I had registered with Hot Stripe Casino and took their 50 euro NDB bonus which a player can withdraw 100 euro maximum amount but need to deposit 20 euro in order to verify payment method. Well, I met their 50X rollover requirements and the suddenly my winning was capped 100 euro (maximum withdrawable) from around 800 euro. After won 100 euro I started to communicate with "Jesse" who instructed me which documents and how I have to uploaded and after approved all required documents including my photo holding my ID She advised me to deposit 20 euro in order to withdraw 100 euro I won. Please remind this as a very new casino that time they had n't join with Neteller method to deposit and withdraw. So, I was waiting till she had confirmed me that Neteller was available now.First time I decided to claim their 200% deposit bonus for my 20 euro deposit and wanted withdraw 100 euro. But Problem was they had no Live Support. Every time we had to communicate via email or message. So,I Had requested withdraw 120 euro ( Screen Shot Attached) after I deposited 20 euro from Neteller. As they advised they processed all withdrawal within 24 to 48 hours but they failure to do so, Even they were remain unresponsive. Couple of days ago I had received 70 euro instead of 120 euro as she was promised to me. I thought this may happen by mistake,so I had claimed their 200% bonus after deposit but lost all within very short time. Because,they only allow 4 uncommon own made games to play must. And other games were locked. Ok, I understood that night bad luck made me lost all hurry. Then I emailed them to send rest of the payment 50 euro which I should get paid according to our conversations and T&C. But still now I did n't get get any reply from Jesse or anybody about my rest amount 50 euro. I would like to share some screen shot here as evidences that I should get paid 120 euro in total not 70! Dear askgamblers team, could you help me to receive my remaining amount 50 euro which I should get paid also please? Kind Regards, Iftekhar ***** User ID: polash**@yahoo.com

I deposited 50 euro, and was promized a 200% bonus. Usually when i play Casinos and get a bonus i have to meet som requirements and then can withdraw my winnings. In Hotstripe Casino i had only my 50 euros to play With. When they were gone, i thaught i could play With the bonus, and meet som requirements of wagering. I asked JESSE what games i could play With the bonusmoney, and he said the promogames. Alreday then i thaught something was strange. Only four games to play! But ok. And then when i started winning, i asked JESSE how much i could bet. He said that the games had limits themselves. I had 150 euro to play With in the beginning. I won alot, and when i came to 10000 euro, the game shut Down, and i had 10 euro in the account. I asked what had happened, and JESSE said i could win only 50 euro in the promogames. Of course i am disapointed:-(. I i cant find the rules for bonus, and what games to play anywhere on the website. At some point JESSE asked me what my problem was. I think he is very rude.

hello i play at this casino for the first time they add me 50£ no deposit bonus with a huge wagering requirement and i did it i have now 100£ real money in my balance . i contact support they asked for proof of ID and adress like all online casinos . i send all my documents and they ask me to take a selfie with my passeport to veirfy my account , i do it and they dont answer to my emails , im waiting since 24august for the verification of my account and i can't deposit , they reject all my deposits with master card and neteller , please listen :ALL ASKGAMBLERS MEMBERS BEWARE OF THIS CASINO HOTSTRIPE DO NOT DEPOSIT ITS A FAKE CASINO

Hi Askgamblers, I played into Hotstripe casino 1 week ago claim welcome bonus then won 100 euro after met wagering requirements.Then the ask my verification documents with my photo holding ID. I have sent all. Then I had deposited 20 euro in order to withdraw my winning in total 120 euro. After that they made several excuses! Even they (Jesse) said they can't process my withdrawal 120 euro due to Neteller trouble.Neteller does n't allow them to transfer my money. I know this is a big lie. I contacted them several times via email but they remains there that Neteller trouble but they wiil sort out with in 1-3 business days. Today is the 5th business days but they did not process my withdrawal 120 euro. More over they closed my account today if I can't contact with them.Are those all jokes or what? Please help me.

Hello I sign up an account on this casino because they had a good welcomes bonus 200%. I deposit 45 euro and get som lucky and win 540 euro. I fullfied the wager req. First they told me to sen documents, very many by the way. But it was trouble to upload but Jesse told me that i was a lier because they had no problems with this. A day later it worked to upload. Now they say that max win when i play with bonus is 100 euro, so i will missed 440 euro say JESSE . I cant find this in terms and cond. And why is it possible to deposit a higher deposit than its possible to casout A big casino joke, is this company serious?

Hello. On August 18th sent me withdrawal to my Visa card. Still I didn't receive money though other players receive withdrawal from this casino (hotsripe) in 4-7 days. I have the best bank, with it there are no problems. In support of a casino answered: Sorry we deal directly with the payment provider If there was an issue I would get a msg from them. The email me when ever there is an error. There hasn't been any error with your payment. I will email them to double check. One player wrote that to him brought withdrawal to the card of the same bank in 7 days.(17aug cashout- 24 received) Where money could disappear?My bank very good,I have more than 500 transactions without problems.. Possibly, the casino simply lost my money, but doesn't admit the guilt. I wait money 11 days. Also the casino ceased to react to my letters.