Hotstripe Casino - Delayed payment for two weeks

posted on November 6, 2015.

On October 21 I signed up at I deposited 25 euro (using skrill), played, won, and made a withdrawal (also chosing skrill) of about 260 euro. I should mention that I got a bonus of 50 euro, but I never had to play with that money as you always play with real money first (checked with casino support at the time of playing). I still had the bonus 50 euro when I was going to make the withdrawal, and chose to make withdrawal and bonus got lost automatically, This is not a question of whether I played with bonus money or not though, just wanted to mention it. I even deposited a second time after making the withdrawal, but didn´t win any with that deposit. Some days later I started e-mailing and asking when the withdrawal will be fully processed. I got an answer October 26 that just said "Payment has been made". The only thing that had happened though, was that the status of the withdrawal was changed from "pending" to "processing".

From that day I have been sending e-mails almost daily, but didn´t get an answer until November 3. This is what they wrote:
"This is the first email we have received from you recently
Will look into this right away"

I sent som more mail after this asking about this, and got an answer November 4:
"It just failed. Do you have the right info?
I put the money back into your account. Can you double check your info or select another method."

I instantly make another withdrawal, but today (Nov 6) the new withdrawal still is "pending".

There is absolutely nothing wrong with my skrill-account as they try to make it look like, I even used it to deposit to the casino. All my documents have been approved, I have checked this with their support. They even state that they tried to make the withdrawal but it failed, so there should be absolutely no question about this. I have sent several mails to casino support after this asking for them to try to make the withdrawal again, but as of today, Nov 6, hotstripecasino hasn´t answered any of those e-mails.

posted on November 7, 2015.

I have received the withdrawal from them.

posted on November 7, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.