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Hotstripe Casino - Refusing to pay legitimate winnings?!

RESOLVED
Complaint Info
Disputed casino Hotstripe Casino
Reason Declined payment
Inactive user
Posted on September 11, 2015

Hello

I sign up an account on this casino because they had a good welcomes bonus 200%. I deposit 45 euro and get som lucky and win 540 euro. I fullfied the wager req.
First they told me to sen documents, very many by the way. But it was trouble to upload but Jesse told me that i was a lier because they had no problems with this. A day later it worked to upload.
Now they say that max win when i play with bonus is 100 euro, so i will missed 440 euro say JESSE . I cant find this in terms and cond. And why is it possible to deposit a higher deposit than its possible to casout

A big casino joke, is this company serious?

Posted on September 2, 2015

Payment was made to this player and proof of payment was sent to him as well. Not going to upload here since it has confidential information on the Screen shot.
Thanks

AskGamblers
Posted on September 5, 2015

Dear @Peder42,

Did you receive your winnings? Can we mark this complaint as resolved and close it? Thank you.

Inactive user
Posted on September 5, 2015

Finally i get my Money even if they tried to foll me that max withdraw was 100 euro. I have now closed my account permantly on this casino. Stay away.

Posted on September 5, 2015

Per our Terms and conditions Max withdraw on promo winnings is $100
Thanks

Inactive user
Posted on September 6, 2015

So why did you pay me 40?

Inactive user
Posted on September 6, 2015

So why did you pay me 540?

Posted on September 8, 2015

Payment was made to this player for the full amount. Im not going to attached the actual transation since it does have confidential information from the player

AskGamblers
Posted on September 11, 2015

Based on the player's comment we consider this case as resolved and it is now officially closed.

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