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Goldenbet Casino

Our Rating CasinoRank
7.6/10
CasinoRank
Player Rating 97 reviews
8.9/10
97 reviews
Complaint Response 35 complaints
2 days avg. 35 complaints

AskGamblers Quick Overview

Editor’s View

At first glance, Goldenbet Casino has everything you need as a play, ranging from a large number of games to easy and accessible customer service and an intuitive website. You can find different types of cryptocurrencies, while the casino is available for both desktop and mobile.

What we like
  • Home to thousands of games
  • Access to world-class gaming providers
  • 24/7 live chat
What we don’t like
  • Few responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Goldenbet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://goldenbet.com
Established
2021
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Russian, Spanish, Portuguese, Swedish, Norwegian, Italian
Casino Type
Instant Play, Live Casino, Mobile, Sports, Crypto Casino

General Information About Goldenbet Casino

Goldenbet Casino is an online casino home to a massive catalogue of games! The sheer volume of software providers here is impressive, but our casino review will discuss games later.

The casino is fully licensed and regulated by the Government of Curacao, and SSL protocols are in place, so you can be confident that you picked a safe online environment. 

When you visit the casino, you can select your preferred language from the list at the top of the screen. If you prefer mobile casino sites, you can switch to any of the latest smartphones and tablets for seamless and instant access to your favourite games.

StallCation

Complaints

Read the complaints other players have left for Goldenbet Casino. Learn more about complaints.

Show all complaints
Goldenbet Casino - Account blocked with 17500 EURO for no reason

Dear AskGamblers Complaint Team,

Today I received an email from Goldenbet stating that my account had been permanently closed due to alleged violations of their Terms and Conditions specifically sections 10 (Anti-Fraud Policy) and 12 (Withdrawal and Refund Policy). They also stated that my full account balance had been forfeited as a result.

However:

I was never informed of the specific violation I allegedly committed.

I was not given a chance to respond, defend myself, or provide documentation.

I had completed all necessary verification steps to the best of my knowledge.

I used only one account, with my own identity and payment methods.

Goldenbet's Terms allow them to confiscate funds at their sole discretion without prior notice, which I believe is being applied unfairly and without due process in my case.

I am requesting AskGamblers' assistance to:

Help obtain a detailed explanation of the alleged violation.

Review whether the closure and fund seizure were justified.

Seek the return of my original deposit, at the very least, if no valid fraud has been proven.

I am willing to provide all relevant documentation, including ID, payment proofs, and account history, upon request.

They have blatantly robbed me and taken my money. Not only did they confiscate my winnings, but they also refused to refund my own deposited funds, which total tens of thousands of euros. I have done absolutely nothing wrong, I played like a normal customer, without violating any of their terms or engaging in any suspicious activity. They have requested verification from me at least six times, and I provided all required documents every single time. Despite complying fully, they continue to fabricate reasons to block my account and withhold my funds without any valid justification.

staus Resolved
Goldenbet Casino - Frustrating and Unacceptable Service from Goldenbet
Frustrating and Unacceptable Service from Goldenbet – Over 10 Days for Verification, Withdrawal Blocked

I am writing this review to express my deep dissatisfaction with the service I have experienced from Goldenbet. It has been over 10 days since I submitted a video for account verification, and I am yet to receive any concrete feedback or update on its status.

Every time I reach out to the support team, I am met with vague responses stating that my account is “still under review” and that I should “wait for verification.” No further explanation is provided, and no timeline is offered. When I try to clarify the situation through the live chat, I am told to verify my account… which is exactly what I have been waiting to do for more than 10 days now.

This lack of transparency is particularly frustrating because, without this verification, it is impossible for me to withdraw my money. I am essentially locked out of accessing my own funds due to this never-ending verification process. If additional time or specific documents are required, this should be communicated clearly to the user. Instead, I am caught in a frustrating loop with no real progress or solution in sight.

I understand that verifications can take time, but it is unreasonable to leave a customer in the dark for so long, especially when it directly impacts their ability to access their funds. This experience has seriously damaged my trust in Goldenbet, and I am beginning to question whether this is the kind of service I want to continue using in the future.

I hope this review pushes the team to take immediate action to resolve this issue and to provide a more efficient and transparent verification process for their customers, so that situations like this do not occur again.
staus Resolved
€3436.82

Complaint Statistics

Resolved 33
Avg. Amount $ 8,830
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Player rating
8.9/10 97 reviews

Top reviews from our players

I love how easy it is to navigate Goldenbet. Whether I’m betting on horses or spinning the slots, everything is intuitive, and the platform runs perfectly on my phone.

Goldenbet’s instant win games are my favorite for quick, thrilling sessions. I can hop in during a break, play a few rounds, and enjoy the rush of a quick win.

I wasn’t a big fan of slot games until I tried Goldenbet’s slot races. The competitive format makes each spin more engaging, and I’ve found myself coming back again and again.

Frustrating and Unacceptable Service from Goldenbet – Over 10 Days for Verification, Withdrawal Blocked

I am writing this review to express my deep dissatisfaction with the service I have experienced from Goldenbet. It has been over 10 days since I submitted a video for account verification, and I am yet to receive any concrete feedback or update on its status.

Every time I reach out to the support team, I am met with vague responses stating that my account is “still under review” and that I should “wait for verification.” No further explanation is provided, and no timeline is offered. When I try to clarify the situation through the live chat, I am told to verify my account… which is exactly what I have been waiting to do for more than 10 days now.

This lack of transparency is particularly frustrating because, without this verification, it is impossible for me to withdraw my money. I am essentially locked out of accessing my own funds due to this never-ending verification process. If additional time or specific documents are required, this should be communicated clearly to the user. Instead, I am caught in a frustrating loop with no real progress or solution in sight.

I understand that verifications can take time, but it is unreasonable to leave a customer in the dark for so long, especially when it directly impacts their ability to access their funds. This experience has seriously damaged my trust in Goldenbet, and I am beginning to question whether this is the kind of service I want to continue using in the future.

I hope this review pushes the team to take immediate action to resolve this issue and to provide a more efficient and transparent verification process for their customers, so that situations like this do not occur again.

I stumbled upon Goldenbet while looking for a new betting platform, and it’s packed with variety. Jumped into the live casino first—dealers keep it lively, and the game selection is broad. Sports in-play betting keeps me on my toes, especially during football season. A good all-rounder.

Goldenbet has been my new weekend hangout. The mix of sports and casino options keeps things fresh. I’ve dipped into everything from instant win games to live casino sessions. The slot race is surprisingly competitive, and I’ve had a couple of good runs there. Loving it so far.

Heard about Goldenbet from a friend and decided to give it a go. Started with some live casino games—dealers are pretty interactive, and the vibe feels authentic. The sports section is solid, especially for in-play fans. Still exploring, but it’s been a smooth ride so far.

Goldenbet is like having a full betting shop at your fingertips. I’m mainly here for the sports, especially in-play—nothing beats betting on the fly during a game. Tried the slot race on a whim and ended up hooked! Payouts are quick, and I’ve never faced any issues cashing out.

Found Goldenbet a few weeks ago, and it’s been a blast! Jumped into some sports in-play betting, and it’s intense watching the odds shift live. The racing section has been a cool discovery, had some unexpected wins there! Haven’t even scratched the surface with the casino games, but so far, so good.

Goldenbet’s racing section is a winner for me! The betting options are extensive, and the live updates keep me in the loop. I also appreciate their live casino games—such an immersive experience! The instant win games are a fun addition when I want something quick and exciting. I’m hooked, and the rewards just keep coming!

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