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Frumzi Casino is restricted in your country, please try these instead:

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Frumzi Casino

Our Rating CasinoRank
5.5/10
CasinoRank
Player Rating 8 reviews
4.3/10
8 reviews
Complaint Response 30 complaints
2 days avg. 30 complaints
What we like
  • No registration required
  • Fast payments
  • Live chat is open 24/7
  • Mobile friendly design
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Frumzi Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://frumzi.com/
Established
2020
Licences
Anjouan Gaming Board
Company
Affiliate Program
Languages
Finnish, English, German, Hungarian, Norwegian, Polish, Portuguese, Greek, French, Czech, Italian, Croatian, Slovak, Slovenian, Spanish
Casino Type
Instant Play, Mobile, Live Casino, Sports, Crypto Casino

Frumzi Casino is an online casino where members can enjoy games from leading software suppliers that include the likes of NetEnt, Play’n GO and Pragmatic Play. The site can be enjoyed instantly through a web browser or if players prefer they can use the mobile version of the site instead. Players can also access the casino in multiple languages too. Frumzi Casino is licensed and regulated by Offshore Finance Authority of the State of Anjouan and the Philippine Amusement & Gaming Corporation.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include the United States of America. This list could also include more restrictions so please see ‘more casino details’ for the full list of restricted countries and territories.

Mobile Gaming

An alternative to the web version is their mobile casino which can be enjoyed on most mobile devices that include smartphones and tablets. All players need is a compatible mobile browser to enjoy instant access without the need of downloading an app. Players will enjoy a large collection of games and features just like the web version. 

Security and Fairness

When it comes to security the casino uses a high level of encryption to ensure their players are kept safe at all times. Sensitive information and financial transactions will always be encrypted before being transmitted over the internet. 

Games are not an issue either as the casino uses a random number generator to make sure all games produce random and fair results every time. 

StallCation

Complaints

Read the complaints other players have left for Frumzi Casino. Learn more about complaints.

Show all complaints
Frumzi Casino - Failure to Enforce Self Exclusion Resulting in Significant and Distress
In April 2025, I requested that my Frumzi account be closed and that I be self-excluded from gambling. I followed up on this request and explicitly confirmed the self-exclusion with support on April 30, 2025 (see attached email correspondence).

Despite this clear and confirmed request, my account was not closed or restricted, and daily continuous emails from Frumzi VIP team and support with bonuses were emailed to me until present. As a result of this failure to enforce self-exclusion, I experienced a relapse in gambling activity around December 30th 2025 that would not have been possible had the self-exclusion been correctly implemented.

Due to this “technical error” the casino admitted (see attached email). I incurred a significant financial loss estimated between $10,000 and $12,000. This loss occurred after my confirmed self-exclusion request and is directly connected to Frumzi’s failure to apply responsible gambling safeguards.

I am therefore requesting the following:
1. Written confirmation that my Frumzi account is now fully closed and permanently self-excluded, effective retroactively from the date of my original request in April 2025.
2. Confirmation that I will receive no further marketing, promotions, or reactivation attempts from Frumzi or any associated brands.
3. A written explanation of why my self-exclusion request, confirmed on April 30, 2025, was not enforced at that time.
4. Reimbursement for the losses incurred as a direct result of this failure to enforce self-exclusion, estimated at $10,000–$12,000, or details of Frumzi’s compensation and dispute resolution process in cases involving responsible gambling failures.

Please treat this complaint with urgency. If this matter is not resolved satisfactorily, I understand that Ask Gamblers may escalate the complaint to the relevant licensing and regulatory authorities.

I look forward to your written response.
staus Unresolved
$12000
Frumzi Casino - Casino failed to apply requested selfexclusion and allow gambling activity

Hello, I am filing an official complaint regarding Frumzi Casino for failing to apply my self-exclusion request. Because of their negligence, I continued to deposit and play money after clearly asking to be excluded due to a gambling problem.

On November 3rd, 2024, I contacted Frumzi Casino and requested a permanent self-exclusion due to my gambling addiction. My request was clear, urgent, and mandatory. According to responsible gaming rules, a casino must immediately block the account once a player requests exclusion.


Instead, Frumzi ignored the request. I received no exclusion, no closure, and no confirmation after multiple messages. I received a late answer only on November 12th, 2025, which is unacceptable. Even worse, after I replied on the same day confirming again that I wanted permanent exclusion, the casino still did not close ,y account, allowing me to continue depositing and playing.

Because the casino failed to apply my mandatory exclusion, I was able to deposit and lose a total of $8,170 CAD only due to their negligence. These deposits occurred after my exclusion request and should have been impossible if Frumzi had respected responsible gambling obligations.

Requested Resolution:

Immediate closure of my account

Permanent self-exclusion

Refund of the $8,170 CAD deposited after November 3rd, 2025

Written confirmation that the refund has been processed


Evidence provided:

Proof of my exclusion request on November 3rd (chat/email screenshot)

Proof of their late response on November 12th

Proof of deposits totaling $8,170 CAD made after my exclusion request

I ask AskGamblers to assist me in enforcing responsible gambling regulations, as Frumzi failed to protect a vulnerable player. Thank you for reviewing my complaint.

staus Resolved
$8170
Frumzi Casino - Unjustified delays in KYC verification with Frumzi Casino
Dear AskGamblers Support Team,

I am writing to submit a complaint regarding the prolonged and seemingly deliberate delays I am experiencing during the KYC verification process with the online casino Frumzi.

I have been an active player at Frumzi since 2023, wagering significant amounts and consistently complying with all the platform’s terms and conditions. I have also successfully processed several withdrawals in the past, always within the specified limits. My account currently holds VIP Level 5 status, which is the highest tier available at the casino – clearly reflecting my loyalty and commitment as a player.

In early June 2025, after securing a major win that brought my account balance to over €24,000, the KYC verification process was initiated. Since then, for over a month now, Frumzi has been repeatedly requesting additional documents – often one at a time – which has caused significant and unnecessary delays in the verification and withdrawal process.

To date, I have provided the following documents, as requested:

-Government-issued Proof of ID
-Proof of Address
-IP address verification
-Photos of all cards used to make deposits
-Bank certificate verifying ownership of my debit card
-Screenshots from my online banking, showing a specific Apple Pay deposit to Frumzi
-Two PDF bank statements directly downloaded from my bank, one for my credit card (covering April) and one covering a 3-month period including April

Despite submitting all requested documents promptly and in full, Frumzi continues to stall the process by asking for documents sequentially, never providing a comprehensive checklist or timeline. I strongly believe this strategy is being used to intentionally delay the verification of my account in an attempt to pressure me into continuing gameplay using my existing balance.

This practice feels highly unethical, especially given the lack of transparency, the shifting requirements, and the total absence of a resolution even after one month of full cooperation from my side.

I respectfully request AskGamblers' support and intervention in this matter. I hope that with your involvement, that my account will be verified without further delay, allowing me to access my rightful winnings.

Thank you in advance for your attention and assistance.
staus Resolved
€24000

Complaint Statistics

Resolved 25
Avg. Amount $ 3,992
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Player rating
4.3/10 8 reviews

Top reviews from our players

Several game, user friendly

Support
Playing for 5 months. Have won two jackpot bonuses on Book of Goddess Mega Moolah and Mega Moolah since December 15, 2024. The game crashed, giving error 211 when I tried to play again, and support never fixed the issue. Today is February 7, 2025. Many games crash when playing. Many games will not load. Cheap bonuses. Worst support of all time.

The number of games was at a good level
The chat responds quickly, but can't help except the simplest questions about the A lot of deposit methods, but it doesn't matter if you can't withdraw

Unfortunately, terrible problems with the payment, which has not been settled after a month to this day. Sending from chat to e-mail, to which the casino does not respond, moreover, the related casino of this affiliate group also has financial problems. I warn you better choose another decisively. The casino tries as long as you lose money or when registering the withdrawal was for an incentive quickly. When you win something, it doesn't go to pay it out.You can't even close your account, despite many efforts, it didn't work, it just didn't work, no response to the email

One of the best casinos I ever played because they have a huge market of casino games and also many sports events to bet. what's more - they have many promotions. I have been playing for 2 years and I don't have any problems so I don't understand bad reviews. They have many deposit options, cards, wallets, and cryptocurrencies.

Withdrawals should be a little faster.
I have no idea what can I write here
good site created by responsible people who knows what is about casino and sport.

I can’t find any positive points on this platform. No payments no information and a total lack of service and seriousness from the client support. Which basically repeats the same all the time

I’ve requested a payment legitimately achieved. I’ve deposited much more than requested, 12 days have passed . It’s only 270€ from credit card and +60€ pending on cryptocurrency

Just look for opinions on the Internet, I do not recommend it. For four days I have not been able to ask for another tranche of spins for the first deposit, I received a total of 40 and it was supposed to be 200, they do not reply to e-mails, and if they reply after a few days, it is a waste of money and nerves

Good is that they have a lot of games providers available. And I kind a like site design. Easy to navigate and games also run smoothly. Chat support I think is not so good. But still answers from some questions.

There are indeed some quite serious issues about whidrawal process. They don't pay out. Chat support says all the same copy paste answers, there are delays of payments, sometimes they say don't worry your money is safe. You just need to wait. Finance department already working. I'm waiting already 12 days to process my withdrawals. Let see how this will end. But I started thinking that, this attitude is similar to fraud. So better don't play there. If you don't won't to lose your precious time and money.

It has a lot of roulette games which has been a delight for me. I do appreciate that they've added a lightning roulette which could be a top tier game in their game catalogue.
I guess it is a good thing that there is no registration needed which is super convenient, I think this platform is on SSL because most payments that I did here were quite fast.

Relatively new casino and this would be great if they've had more live casinos games and maybe add a good sports betting platform, and a lot of country restrictions but that's not the casino's fault.

- Really good customer support, they are available 24/7 via chat
- no registration needed, just easy pay n play with trustly
- wide selection of games
- the fastest payments I ever had (withdrawed 5000 euros and they were on my bank account 15 mins. later) - just awesome!

nothing to dislike here, all in all a really great casino. I don’t know what else to write about negative stuff, I couldn’t experience any negative aspects ;)

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