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Frumzi Casino

Nuestra calificación CasinoRank
4.9/10
CasinoRank
Calificación de los jugadores No hay reseñas
No hay reseñas
Tiempo de respuesta a quejas 9 Quejas
0 horas el medio 9 Quejas

Resumen rápido de AskGamblers

Opinión del editor

Frumzi Casino es un sitio de juegos de azar que ofrece los títulos más recientes y atrae a sus jugadores con torneos, niveles VIP y logros por los que se pueden ganar recompensas de saldo real. Su función de búsqueda permite encontrar juegos, proveedores y categorías de una manera muy fácil y conveniente. En general, la navegación por el sitio es intuitiva y el diseño agradable y divertido. 

user_avatar Milica K.
Lo que nos gusta
  • Sitio web y chat en vivo 24/7 en español
  • Admite métodos de pago locales y criptomonedas
  • Ofertas de bono regulares, torneos y logros
  • Muchos proveedores de juegos
Lo que no nos gusta
  • Faltan herramientas de juego responsable
  • Límites de retiro dependen del nivel VIP
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.

Detalles de Frumzi Casino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
https://frumzi.com/cl
Establecido
2020
Licencias
Anjouan, Corporación Filipina de Juegos y Entretenimiento (PAGCOR)
Propietario
IGplay
Programa de afiliación
247 Partners
Idiomas
español, portugués, italiano, francés, eslovaco, Esloveno, alemán, checo, inglés, polaco, noruego, húngaro, finés, griego, árabe, holandés
Tipo de casino
Crypto Casino, Deportes, Juego Instantáneo, Live Casino, Móvil

Información general sobre Frumzi Casino

Por muy divertido que sea, cada casino debe pasar nuestro test de legalidad y seguridad antes de unirse a los top casinos en línea en AskGamblers. En este aspecto, Frumzi Casino se ve muy bien, ya que posee dos licencias: una de Anjouan y otra de PAGCOR.

Al confirmar que el sitio tiene licencias para operar en línea y ofrecer juegos de azar a los jugadores de América Latina en español, podemos explorar más a fondo lo que tiene para ofrecer.

A continuación, puedes leer nuestra reseña de Frumzi Casino en la que mencionamos juegos y métodos de pago disponibles, además de herramientas de juego responsable y la calidad del servicio de asistencia al cliente. 

Tampoco pensamos que nuestra experiencia de casinos online sea la única correcta. Muchos jugadores comparten sus impresiones online y por eso hemos agregado la sección de las revisiones de los jugadores de Frumzi donde puedes conocer otras opiniones auténticas. 

StallCation

Quejas

Lee las quejas que otros jugadores han dejado sobre Frumzi Casino. Obtén más información sobre las quejas.

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Frumzi Casino - Deposit Bonus Not received
I Am extremely disappointed with Frumzi Casino. I deposited €300 on Saturday and was promised a deposit bonus, but it has still not been credited. Support told me to wait until my bet was settled (win or loss) and then contact them again, which I did — and now they are ignoring me. I am VIP Level 5 (maximum ranking), yet my VIP manager never replies and provides no assistance. This is unacceptable treatment, especially for a VIP player. I have screenshots of the promotion, deposit history, and live chat conversations as proof. I do not recommend Frumzi Casino due to poor support and failure to honor promotions.
staus Resuelta
Frumzi Casino - Withdrawal Not Processing
Hello, I have been playing on frumzi off and on for a year. I have not had any big issues with withdrawal processing until recently when I won a large sum of money. 11 days ago I requested to have 2300$ withdrawn (something I have done multiple times previously) and I still do not have my funds. I keep getting the same answer over and over from support saying 'processing is delayed' or 'don't worry you will receive your funds soon' or 'we will have your request expedited' and things along those lines. I still do not have my funds and am getting very frustrated as the timeframe breaks their own terms and conditions and I am getting worried I will not get my money. If you guys could help at all that would be great. Thanks.
staus Resuelta
$2300
Frumzi Casino - Failure to Enforce Self Exclusion Resulting in Significant and Distress
In April 2025, I requested that my Frumzi account be closed and that I be self-excluded from gambling. I followed up on this request and explicitly confirmed the self-exclusion with support on April 30, 2025 (see attached email correspondence).

Despite this clear and confirmed request, my account was not closed or restricted, and daily continuous emails from Frumzi VIP team and support with bonuses were emailed to me until present. As a result of this failure to enforce self-exclusion, I experienced a relapse in gambling activity around December 30th 2025 that would not have been possible had the self-exclusion been correctly implemented.

Due to this “technical error” the casino admitted (see attached email). I incurred a significant financial loss estimated between $10,000 and $12,000. This loss occurred after my confirmed self-exclusion request and is directly connected to Frumzi’s failure to apply responsible gambling safeguards.

I am therefore requesting the following:
1. Written confirmation that my Frumzi account is now fully closed and permanently self-excluded, effective retroactively from the date of my original request in April 2025.
2. Confirmation that I will receive no further marketing, promotions, or reactivation attempts from Frumzi or any associated brands.
3. A written explanation of why my self-exclusion request, confirmed on April 30, 2025, was not enforced at that time.
4. Reimbursement for the losses incurred as a direct result of this failure to enforce self-exclusion, estimated at $10,000–$12,000, or details of Frumzi’s compensation and dispute resolution process in cases involving responsible gambling failures.

Please treat this complaint with urgency. If this matter is not resolved satisfactorily, I understand that Ask Gamblers may escalate the complaint to the relevant licensing and regulatory authorities.

I look forward to your written response.
staus No resuelta
$12000
Frumzi Casino - Casino failed to apply requested selfexclusion and allow gambling activity

Hello, I am filing an official complaint regarding Frumzi Casino for failing to apply my self-exclusion request. Because of their negligence, I continued to deposit and play money after clearly asking to be excluded due to a gambling problem.

On November 3rd, 2024, I contacted Frumzi Casino and requested a permanent self-exclusion due to my gambling addiction. My request was clear, urgent, and mandatory. According to responsible gaming rules, a casino must immediately block the account once a player requests exclusion.


Instead, Frumzi ignored the request. I received no exclusion, no closure, and no confirmation after multiple messages. I received a late answer only on November 12th, 2025, which is unacceptable. Even worse, after I replied on the same day confirming again that I wanted permanent exclusion, the casino still did not close ,y account, allowing me to continue depositing and playing.

Because the casino failed to apply my mandatory exclusion, I was able to deposit and lose a total of $8,170 CAD only due to their negligence. These deposits occurred after my exclusion request and should have been impossible if Frumzi had respected responsible gambling obligations.

Requested Resolution:

Immediate closure of my account

Permanent self-exclusion

Refund of the $8,170 CAD deposited after November 3rd, 2025

Written confirmation that the refund has been processed


Evidence provided:

Proof of my exclusion request on November 3rd (chat/email screenshot)

Proof of their late response on November 12th

Proof of deposits totaling $8,170 CAD made after my exclusion request

I ask AskGamblers to assist me in enforcing responsible gambling regulations, as Frumzi failed to protect a vulnerable player. Thank you for reviewing my complaint.

staus Resuelta
$8170
Frumzi Casino - My withdrawal is delayed for 8 days

I have won €500.

Requested a withdrawal 8 days ago.

Their website says they process withdrawals within 3 days.

I keep getting the same heroic response, saying there is a backlog and I will be paid very, very soon, they promise.

I'm still waiting for them to keep their promise.

Emails go ignored, and live chat just hangs up on me.

staus Resuelta
€500
Frumzi Casino - Delayed payment 1000 euro since September 9
Hello,

I am contacting you because I currently have two withdrawals pending that have still not been processed:
• one requested on September 9
• one requested on September 10

This situation is becoming very concerning, as I feel like I might never receive my funds. Could you please provide me with a clear update on the status of these withdrawals and let me know when I can expect to receive them?

Thank you for your prompt response.
staus Resuelta
€500
Frumzi Casino - Unjustified delays in KYC verification with Frumzi Casino
Dear AskGamblers Support Team,

I am writing to submit a complaint regarding the prolonged and seemingly deliberate delays I am experiencing during the KYC verification process with the online casino Frumzi.

I have been an active player at Frumzi since 2023, wagering significant amounts and consistently complying with all the platform’s terms and conditions. I have also successfully processed several withdrawals in the past, always within the specified limits. My account currently holds VIP Level 5 status, which is the highest tier available at the casino – clearly reflecting my loyalty and commitment as a player.

In early June 2025, after securing a major win that brought my account balance to over €24,000, the KYC verification process was initiated. Since then, for over a month now, Frumzi has been repeatedly requesting additional documents – often one at a time – which has caused significant and unnecessary delays in the verification and withdrawal process.

To date, I have provided the following documents, as requested:

-Government-issued Proof of ID
-Proof of Address
-IP address verification
-Photos of all cards used to make deposits
-Bank certificate verifying ownership of my debit card
-Screenshots from my online banking, showing a specific Apple Pay deposit to Frumzi
-Two PDF bank statements directly downloaded from my bank, one for my credit card (covering April) and one covering a 3-month period including April

Despite submitting all requested documents promptly and in full, Frumzi continues to stall the process by asking for documents sequentially, never providing a comprehensive checklist or timeline. I strongly believe this strategy is being used to intentionally delay the verification of my account in an attempt to pressure me into continuing gameplay using my existing balance.

This practice feels highly unethical, especially given the lack of transparency, the shifting requirements, and the total absence of a resolution even after one month of full cooperation from my side.

I respectfully request AskGamblers' support and intervention in this matter. I hope that with your involvement, that my account will be verified without further delay, allowing me to access my rightful winnings.

Thank you in advance for your attention and assistance.
staus Resuelta
€24000
Frumzi Casino - Still having issues with delays for my withdrawals
Hello, I’m still having issues with withdrawals on the Frumzi Casino website. As usual, I keep getting the same responses from live chat or email support: “We are experiencing delays with payments, it will arrive soon…”. It’s becoming really frustrating to have to go through your site just to get my withdrawal requests processed. Thank you.
staus Rechazada
€1500
Frumzi Casino - No payment and no response to reminders

No withdrawals since December 2nd and December 4th were ordered and despite repeated requests still have not been paid. despite reporting it multiple times on chat I am constantly told that they will contact me by email but of course, no one replies

The last document for verification was sent on December 6th with the status confirmed.

Player ID 29287670

staus Resuelta
zł2000

Estadísticas de quejas

Resueltas 7
Cantidad promedio $ 6,546
Duración media de quejas 0 horas
Tiempo de respuesta promedio 0 horas

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