Complaint #1
FoxyFlush Casino
Refusal to close my account and unacceptable withdrawal delay
1 day ago
My experience with FoxyFlush Casino has been absolutely unacceptable, especially regarding my request to close my account.
I clearly requested that my account be closed and provided all the information required. Despite this, FoxyFlush has simply ignored my request. My emails are not being answered, and live chat is completely useless — they just keep sending generic copy-paste responses instead of actually addressing the issue.
I have repeatedly made it clear that I want my account closed. Yet nobody seems willing or capable of processing such a simple request or even giving me a proper explanation.
At the same time, my €500 withdrawal has been stuck for almost a week. I originally requested it on 1 September. FoxyFlush later cancelled the withdrawal because additional verification was required. I provided the requested documents without any issue.
However, instead of simply completing the verification and processing my existing withdrawal, they cancelled it and made me submit a new withdrawal, putting me back at the end of the queue. Today is already the 3rd day of the new withdrawal, and it is still not processed.
So I am now dealing with two completely unacceptable issues at the same time:
* My request to close my account is being ignored.
* My €500 withdrawal is being unnecessarily delayed.
* Customer support provides nothing except meaningless template answers.
* My emails are ignored instead of being properly addressed.
* Additional verification was completed, yet I am still being forced to wait through another withdrawal queue.
I find this behaviour completely unacceptable. I have explicitly requested account closure and have done everything required from my side. There is no reason for my request to simply be ignored while my money remains stuck.
I expect FoxyFlush to process my €500 withdrawal without any further unnecessary delay and close my account as requested.
At this point, I am extremely disappointed with FoxyFlush. The way they handle customer requests and withdrawals is simply not acceptable.
I clearly requested that my account be closed and provided all the information required. Despite this, FoxyFlush has simply ignored my request. My emails are not being answered, and live chat is completely useless — they just keep sending generic copy-paste responses instead of actually addressing the issue.
I have repeatedly made it clear that I want my account closed. Yet nobody seems willing or capable of processing such a simple request or even giving me a proper explanation.
At the same time, my €500 withdrawal has been stuck for almost a week. I originally requested it on 1 September. FoxyFlush later cancelled the withdrawal because additional verification was required. I provided the requested documents without any issue.
However, instead of simply completing the verification and processing my existing withdrawal, they cancelled it and made me submit a new withdrawal, putting me back at the end of the queue. Today is already the 3rd day of the new withdrawal, and it is still not processed.
So I am now dealing with two completely unacceptable issues at the same time:
* My request to close my account is being ignored.
* My €500 withdrawal is being unnecessarily delayed.
* Customer support provides nothing except meaningless template answers.
* My emails are ignored instead of being properly addressed.
* Additional verification was completed, yet I am still being forced to wait through another withdrawal queue.
I find this behaviour completely unacceptable. I have explicitly requested account closure and have done everything required from my side. There is no reason for my request to simply be ignored while my money remains stuck.
I expect FoxyFlush to process my €500 withdrawal without any further unnecessary delay and close my account as requested.
At this point, I am extremely disappointed with FoxyFlush. The way they handle customer requests and withdrawals is simply not acceptable.
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