CrownCas Casino Complaints

Hello guys,

i started playing on CrownCas a while ago and it is one of my favourite casinos.
So i deposited on 17th of April 40€ via Bitcoin:
2020-04-17 12:34:15 deposit 40.00 EUR

After i finished wager i had a nice sum of 1200€ to cashout.
I requested the cashout the same day, and also uploaded the documents via email to their departement.
After one week of no answers , im asking live chat if they can give me an update on my verifi­cat­ion­/wi­thd­rawal process.
They said they will forward my issue and i should wait on an email answer from them.
But until now i havent recieved any responses from them :(
I dont know what to do as i dont get any answers.
Live chat cant help you, as they dont handle withdrawals.
CrownCas pls i LOVE your casino, pls answer my emails and keep me updated..
I also hope i get the cash in the next weeks...
I know things can take a lil bit longer than expected but pls..
I hope i can get any answers through this service <3
THANKS alot to all!
Greetings

Hello

I have a problem with verification of account at Crowncas Casino.
I have sent documents for verifiaction of account. I have been told that this should take 2 days maximum, but it has now been more than 3 days since i sent my documents. I have not gotten any emails stating that this is in process or anything, ive been in contact with live support noumorus times but have gotten vague responce that the verification team will be notified.
I have also sent email about the matter but still no answer for the last week.

I understand that in these times some things takes longer time, but i think i should atleat get a notification of the status and why it has taken so long.

I hope i can maybe get a response from the team that should handle the verification process, and hope that my pending withdrawal (1099 EUR) also will be processed within an acceptable timeframe.

I have attached some emails and documents to verify my issue, and description is as follows:

1. Crowncas = Email, containing pictures of my Crowncas account, deposit history, account verification rules (Crowncas) and a picture of skrill deposit.

2. Fwd_Account verification = The mail i sent 14.04.2020 to verify my account, The full email was to big so i attached the documents (Number 4 to 7) In the email it also shows 2 more reply from me asking for a reply from Crowncas team.

3. Fwd_ Chat transcript on crowncas_com started on Monday_ April 20_ 2020_ at 18_54 (GMT+0) = Is a transcript of my dialogue with a live operator at Crowncas 20.04.2020. I have not heard anything after this point. I have had numorous sessions with live chat, but this is the only transcript i got. The other live sessions ive got told to wait for the verification team to contact me.

4. ID- Førerkort 1 = Drivers license Front

5. ID- Førerkort 2 = Drivers license Back

6. Screenshot (1) = Skrill info.

7. VISA -2 = VISA with picture.

I hope this is enought to verify my issue.

Hey

I made a deposit through Skrill Thursday, March 19th on CrowCas Casino. I did also sent all the needed documents that day.

I won 1300€ and requested a withdraw the same day.

I have now been waiting for almost 2 weeks, and I have still not heard from the Casino, except from the Live Chat supporter, who always tell you the same things..

I can see that many others have the same troubles with this Casino, so I hope that you can do something, so all of us can get our moneys :)

Regards

Hi.
I have an amount at the site crowncas.com
I have tried to talk to them 3 times and also sent them an email, but have not received any answer.
The first time I talked with them was 14.mars with a guy named Aleksandro (see photos from this chat).
I did not receive any email from them and I wrote to them again the 15.mars with the name on chat called Online (see pictures from this chat with that name).
At the 15 of mars I also sent them an email about the money I have pending at their site.

"Hi.

I have an amount of 1.500 EUR pending at your site, and I have been waiting for these money for some time now. I was in contact with technical support at your site -crowncas.com- yesterday, aleksandro, and he said he would pass this on to your finance department and that I would receive an email from them. I have still not received any email and I took contact again with your technical support today, Online, and he said he also would bring this forwards today to the finance department.

As the situation are now, and that I have been in contact with you earlier, I hope you will reply as soon as possible.
Waiting to hear from you"

After this email I sill did not hear anything from them so the 19 of mars I again took contact and talk to Robert. (see picture from the chat).

Hope you can help me with this. Just send me an email if you have any questions about pictures or something else. Thanks!

Hi, I have a pending withdrawal for 1400€. I made the withdrawal on 8.3.2020 as I have completed account verification on that time. I have confirmed from live chat that my account has been verified. Also I have talked multiple time with live chat about the withdrawal. First time the answer was that withdrawals are handled in 2-3 days which is acceptable. But after that answers has been like I'm only technical person and can't help. Also sent multiple emails to [email protected] and [email protected] with zero answers. I hope to receive my money asap. Deposit made via credit card as the withdrawal.

Its dissapointing to see that a good casino delaying again and again your withdraw,i asked a withdrawal since 8/03 with skrill the amount of 356 euros a sked them when i will receive it they say this week but never happen ,i asked them this week and they say that they will forward my demand and also that they dont know when i will receive it?

Hello

I made the last deposit Ecopayz on 23/02/2020, I received the 150% reload bonus and met the wagering bonus conditions, a day later on 24/02/2020 I did withdraw via Ecopayz 267e, unfortunately Casollo does not process my withdraw , I wrote e-mail to support but they do not reply to my message, I see that all complaints about ASK gamblers concern the same problem, delayed payments.

Live Chat the answer is always the same: I am sorry, but I am technical support, I do not handle withdrawals.
You need to wait for a confirmation email from the office when your payout is ready.

I joined CrownCas Casino on December 17th. I made a deposit of €200 and received a bonus. I carefully followed all the rules of the bonus and made sure that I did not bet more than the maximum bet on allowed games. I completed the wagering requirement and won €830 which I withdrew on the 19th of December. All my documents were sent for verification. I did everything that CrownCas has asked for.

It is now the 11th of March and CrownCas still has not paid me. So it has been nearly 3 months now. During that time I have been ignored and received no other communication regarding my withdrawal.

Since I was being ignored by the payments department I tried support on live chat. Live chat said that they could not help me because only the payments department can give me information. I explained that the payments department is not responsive at all. Live chat then told me that they are very busy. I explained that I thought this was unprofessional to which livechat replied in the exact words "Some things you cannot change. It is unfortunately so at the moment". Since nearly 3 months has passed I think that this is a ridiculous thing for live chat to say in this situation.

I have submitted this complaint because I feel I have run out of other options. I hope that this is just a misunderstanding that be resolved here. Thank you.

I've requested 1460 eur Skrill withdrawal 27.02.2020. It has already gone more than 1 week but I still have not recieved money. My account is verified and I've already made many deposits and withdrawals. All my emails sent to [email protected] are without response and live chat can't help and provide any information. May be they missed my withdrawal. Thank you for help.

Hello i have done a requst for withdrawal of 250 euros with skrill since 1/03/20 and i havent receive it yet,neithert in terms says for specific time to process the withdraws neitheir in my questions via emails and live chat (in chat tells me only that they cant answered me because it is innapropriete specific technical as he says),verification has be done from 18th february and i havent take bonus,i cant find anyone who can give me exactly time frame or response to my emails, i think that they try to cheat thannks for your help.

Hello , last month i won a nice amount of 2184 euro at CrownCas casino and after i succesfuly verifyed my account i submited my first withdrawal of 1184 eur on 10 February. Since then 22 days have passed and i didnt received my withdrawal or an email explaining why this is taking this long . The only information i received was from Live Chat, the operator saying that the financial departament has a lot of work to do and that i should wait ...I understood that and waited 1 week , 2 weeks but this is getting frustrating....Every time i ask about my withdrawal on Live Chat i get the same answer ....they are very very busy..... I hope some casino representative sees this complaint and resolve my issue. Thank you in advance

hello Ask gamblers, I am from Austria, I have a Crowncas casino account a few months, I made many Neteller deposits, my account was verified some time ago, my last deposit was 17.02, then I asked for withdrawal 18.02 amount: 230E, Crowncas still did not process my payment, I once asked in a chat but Live chat can't help with withdraw, support @ doesn't respond, it seems that the casino is delaying withdraw, I just don't understand why there is no contact regarding withdraw with support, it seems to me like an abandoned casino.

I have requested a withdraw of 100€ on 2020-02-14 13:34:01, got an email on 17 Feb 2020, 10:57 that the withdraw was accepted and it should be on my account in 2-3 days, as said in te email I quote:
"Dear User, we are happy to confirm that your withdrawal was accepted.
Depending on the Withdrawal Method it might take up to 2-3 Business days until you receive it."

Today it is 26.2.2020 nad I still have not recieved my money and also it is not in my CrownCas account.

I have send my documents for the verificaiton on the 15 of February 2020. I am now waiting for more then 10 days for documents to be verified. The only thing that they say on live chat is that they are quite busy and that they are only a technical team and not verification team and that they will forward the request.

I also have requested a withdraw of my winnings in total of 1870.00 EUR which I stil have not recieved.

I'm already verified, this is my second withdraw. I requested a withdraw of € 1000 at 03.02.2020 and got at 04.02.2020 this Mail:
"Dear User, we are happy to confirm that your withdrawal was accepted.
Depending on the Withdrawal Method it might take up to 2-3 Business days until you receive it."
But i didn' receive anything. No response to my Emails and Live Support says it will be processed soon and now its 2 weeks later and nothing happend.

It's been 2 weeks since I requested a withdrawal and sent my documents. I have sent multiple emails to your support and I haven't received a single answer from you. Your live chat support just keeps telling me that they can't do anything because they are just a technical support person.

The most embarrassing thing about this is that you don't even answer to your customers. I have never seen this long of a withdrawal time or such bad support, even tho I have been playing slots for 3 years now.

hi


I have a player account on Crowncas a few months, I verified the account a few weeks ago, I made many deposits and several withdrawals, my last request withdraw 2020-01-30 , after a few hours of the same day I received the message email:

Dear User, we are happy to confirm that your withdrawal was accepted.
Depending on the Withdrawal Method it might take up to <2-3 Business> days until you receive it.

today is 10 days and the payment is still not sent to my account.

hi I come to you because I got a issue with Crowncas casino ,the 30 Janurary I make a withdraw of 2000 euro ,I send all document and everything was approuve and they send me a message say my withdraw was approuve and will be paid 2 to 3 buisness day .I was happy but surprise on one thing they didn’t ask for my banking info or ecopaz or anything like that so i wait and like i was thinking they send me a message saying my payment was decline and didn’t give any details or ask for a other method for payment ,i send them some email and they never respond back and they didn’t put my money back into my casino account the money just disapear . So please first of all I want be in contact with them I want more detail about what happen the biggest problem here is communication its so frustrating .I attach picture of the email i receive from them (document approuve, withdraw approve and payment decline)thanks you to help me

Hello, I made withdrawal 300 eur to skrill, 30jan I recieved the message: "Dear User, we are happy to confirm that your withdrawal was accepted.
Depending on the Withdrawal Method it might take up to 2-3 Business days until you receive it.
Yours"
But left 7 business days and I still don't get money.
Before that, I already made deposits and withdrawals, verification passed.

I saw this casino here, and I really liked it. I registered, made a Deposit, and started playing. It's great that you can place bets in casinos, slot machines, and even on sports. At first I lost and made deposits again, but then I got lucky and the Bank started to grow. I asked for money to withdraw, but I was never paid. Then I contacted them in the chat and they told me that the money had already been removed from the Crowncaps account and you need to wait another 2-3 days. Another week has passed, but there is no money. Today I wrote to tech support and was asked to wait again. I said that 2 weeks is a long time, and I don't intend to wait any longer. I am filing a complaint with Askgamblers. I was told that this is your right. I don't want to be in this Casino anymore and I want to get the full amount. The casino has to pay me 1621 euros. I have screenshots of casino bets and slots; I also have videos. I hope for your help. I have passed verification, I do not live in the USA, I did not use bonuses.

hello

I made a deposit 2020-01-23 23:26:49, I received a 150% bonus, I met the bonus wagering requirements, the next day, 24.01.2020 I made withdraw money from my account, I wrote to support, but I did not receive a response, I also sent documents a few days before payment, I wrote to live chat but I don't think they can help with withdraws, it looks like the company is not processing my withdraw, maybe it's a technical error, but unfortunately I can't contact support, that's why I'm writing on ASK gamblers to contact Crowncas casino support, and explain the problem.

I deposited around Friday 10th January 2020 with a deposit match bonus, I wagered all of my bonus through as required until i had a withdrawable balance of 500 euros. I requested this withdrawal on Saturday 11th January 2020 for 500 euros, i had also sent all of my verification documents previously to them, as i have had a successful withdrawal in the past with Crowncas. After around 4 or 5 days, the withdrawal was showing on my transactions on the Crowncas account, but i didn't get an e-mail to confirm that it had been done, and nothing appeared in my bank. Over the course of this last 3 weeks since then i have e-mailed them on numerous occasions, using 2 or 3 different e-mail addresses that i found for them, each time submitting my security info so that they could access my account with my DPA for authority and full account details. I have still not had a single response from them whatsoever to any e-mail or contact in these last 3 weeks since the withdrawal request on Sat 10th Jan. I've contacted them on chat at least 4 or 5 times and was originally told that they only deal with technical issues over chat. After my persistence they agreed to forward on my details to query it with the payments team for me. I was told they had a backlog and were experiencing delays. On one chat that i had last week, the lady said that they expected it all to be sorted by the end of that week or by the latest today, Monday 03rd February. Having still not had a reply or confirmation that this 500 euros has been processed and sent to me, i went back onto chat today (Mon 03.02.20), i was again told that they only deal with technical issues, but i told them my situation and advised them that it was now serious and i was not prepared to wait any longer and would be sending this complaint. I also at one point last week topped up my pay as you go mobile number so that i could call them on their only contact number, which is an international number too, it was all foreign, the menu system on the call queue was foreign and in the end the call ended and i never got to speak to anyone. The latest chat i have had with them moments ago today ended with the agent sending this again to the payments team as he said that he could do no more than that with him being technical support, he promised to chase it up and keep me informed, i am not confident that this will happen after previous promises being broken.

I made the last deposit Ecopayz on 12/01/2020, I received the 100% bonus and met the wagering bonus conditions, a day later on 13/01/2020 I did withdraw via Ecopayz 460e, unfortunately Crowncas does not process my withdraw to this day, I wrote e-amil to support but they unfortunately do not reply to my message, I don't know how to contact support in any other way, that's why I wrote an ASK gamblers complaint.

I made a withdrawal the 13/1-20 of 1000 euros i send in my docs. after several emails i got a reply the 16/1-20 that my account is
verified and my withdrawal proccessed.
I still didn´t receive my money.
Live chat is just saying that the support have a backlog and they will answer my mails but i didn´t get a reply yet.