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Cozino Casino

Item: Cozino Casino
Rating: 4.7
Author: Goran G.

Our Rating CasinoRank

4.7/10

CasinoRank

Player Rating 11 reviews

5.8/10

11 reviews

Complaint Response 4 complaints

2 days avg. 4 complaints

What we like

Mobile friendly design
Top-tier software providers
UK Commission-licensed

What we don’t like

Multiple country restrictions

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Goran G.

Cozino Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.cozino.com/

Established

2018

Licences

UK Gambling Commission, Alderney Gambling Control Commission

Company

Jumpman Gaming Limited

Affiliate Program

Bigwin Affiliates

Languages

English

Casino Type

Instant Play, Mobile, Live Casino

Cozino Casino is a western-themed online casino where members can enjoy a stress-free experience with games like slots, table games and live-dealer casino classics. Members can enjoy 1,500+ games from well-known providers which include the likes of NetEnt, Games Global, Play’n GO and Yggdrasil Gaming and the site is available to play in multiple languages. Players can log in instantly through a web browser or use the mobile casino version. Cozino Casino is licensed and regulated under UK Gambling Commission.

Restricted Countries and Territories

Unfortunately, due to legal restrictions, players in certain countries won't be allowed to register an account. The restricted countries include, but are not limited to, Austria, Belgium, China, Cyprus, Estonia, France, Greece, Greenland, Hungary, Iran, Israel, Italy, Latvia, Lithuania, Mexico, Philippines, Poland, and Russia.

Mobile Gaming

The casino is also available on the go for anyone who likes to play from their mobile, smartphone and tablet devices, fully optimised for virtually all mobile devices.

Security and Fairness

When it comes to security the casino uses a high level of SSL encryption which means all customer data will be treated as confidential and is encrypted before being transmitted over the internet.

The casino also uses a random number generator which determines the outcomes of the games available at the casino, guaranteeing players will always get a fair game.

Deposit Methods

Maestro, Visa, MasterCard, Neteller, PayPal, Skrill, Paysafecard, Pay by Mobile, Skrill 1-Tap

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Visa, MasterCard, Maestro

Withdrawal Fees

Withdrawal Limit

Not Stated

Currencies

British pounds sterling

Pending Time

0-72 hours

Withdrawal Times

E-Wallets Not offered
Bank Transfers 1-7 days
Card Payments 1-7 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Aristocrat, Bally Wulff, Barcrest Games, Betsoft, Booming Games, Casino Technology, Core Gaming, Elk Studios, Eyecon, Genesis Gaming, Genii, Instant Win Gaming (IWG), Iron Dog Studios, Just For The Win, Leander Games, Lightning Box, Lost World Games, NetEnt, NextGen Gaming, Novomatic, OpenBet, PariPlay, Playson, Quickspin, Rabcat, Rival, Saucify (BetOnSoft), Storm Gaming, Tom Horn Gaming, WGS Technology (Vegas Technology), iSoftBet, 1x2Games, 2 By 2 Gaming, Big Time Gaming, Foxium, Games Global, Pragmatic Play, Yggdrasil Gaming, Playtech, Hacksaw Gaming, G Gaming, Northern Lights Gaming, Crazy Tooth Studio, Inspired, Light & Wonder

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

Players will find over 1,500 games in the lobby which includes hundreds of video slots from the likes of NetEnt, Microgaming and Play’n GO. Whilst there are not any filters to help with browsing players will be able to use the search engine. Players simply need to write a few letters and the casino will match this with the matching slot making it easy for members to find their favourite games. Titles include Immortal Romance Slot, Vikings Go Berzerk Slot, Thunderstruck 2 Slot, Spina Colada Slot and Raging Rhino Slot.

There is a small selection of table games that includes popular variants of blackjack and roulette. Other table games include Punto Banco and Baccarat.

Live Casino

Those who prefer the thrill of a live casino environment can try out the live games available here. There are multiple games available hosted by friendly dealers around the clock. Players can enjoy games from the likes of Evolution Gaming and NetEnt and these include ones like Live Roulette, Live Dream Catcher and Live Blackjack.

Deposit Limit Tool

Yes

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Yes

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Gamstop

Live Chat

Email Support

[email protected]

FAQ Section

Support

Members who need help and assistance can use the casinos customers support team. Unfortunately, there is no live chat available however, players can email any questions or problems to the customer service department. The team will be on hand to help and make sure players have a trouble-free experience. Multilingual support is available, but this won’t always be 24/7.

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Complaints

Read the complaints other players have left for Cozino Casino. Learn more about complaints.

Show all complaints

Submit complaint

Cozino Casino - Withdrawal of 3000 GBP winnings being held

Hi, it’s been over ten days now from when I wanted to initially withdrawn my balance. It took them over a week to finally fully verify my account with countless documents sent. Then after verification they took the withdrawal option away. Even after requesting a withdrawal over three days ago again and contacting customer service on several occasions still no reply and still won’t give me the option to withdraw my money. With no live chat option or contact telephone number it’s ridiculous I have never come across a casino like this. In fact I didn’t think it was legal to not have a live support or an active point of contact that you can communicate with customers. I’m left with no option so please askgamblers can you help resolve this it’s so in-just what they are doing it needs to be resolved.

Resolved

£3000

Cozino Casino -Withdrawal still being processed for almost a month

£1300 withdrawal from 28/5/22 still being processed for almost a month, all wagering and bonus conditions met, verification compete but all emails to customer support return as undeliverable and ignored daily on their support chat. i have had very little response and they have not requested any further documents from me they said they have upgraded my withdrawal for processing but that was a week ago and the casinos policy is within 11 working hours not a month.

Resolved

£1300

Cozino Casino - Poor communication and slow paying

Tried to start the first withdrawal process on the 02 December and even though they messaged me it had been processed I have still not had any updates to the status of the payment, and still no sign of payment, To add injury to insult they only allow £5,000 at a time to really stretch out the time to pay its patrons. The so called live chat takes 2 to 3 days to get any responses which is incredible nowadays.
I still have another £12,000 to withdraw and i dread how long its going to take. I am sure they have been paid from the slot company and they have a cheek to hold onto the money for so long.

Resolved

£17000

Cozino Casino - Delayed Verification Of Docs

I signed up and deposited with this casino a week ago with no problems. The issue arises when I tried to play with my deposited funds it asked me to contact support which I did. It transpires unbeknown to me that I had previously self excluded under a license, which makes no sense to me as have never been a member of this casino before but apparently different casinos operate under the same license? I was informed via live chat that the self exclusion had now expired and to be able to play with my deposited funds I needed to provide two documents which I forwarded that same day and received confirmation that these had been received by the casino. After 2/3 days I was still unable to play with my funds so again I contacted live chat which takes on average 10/20 mins to get connected and was told that flash photography was not allowed and to resend one of the docs which again I did the same day. At no point did I receive any comms from casino stating there was an issue with one of the docs and I was told that this would now be put under high priority. Another 48hrs passed and I again contacted casino for an update and was told again that this would be placed under high priority. I spoke with them again last night and have now been told that they haven’t received any of my documentation despite receiving confirmation emails and support staff telling me they had received them. This casino has allowed me to join and make and deposit and now they are in my opinion delaying the KYC, but are quite happy to keep my funds. If there was an issue I should not have been allowed to sign up let alone deposit. I have attached a cpl of screen shots and can provide more proving this casino is lying about receiving docs.

Resolved

Complaint Statistics

Resolved 4

Avg. Amount $ 7,039

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

5.8/10 ● 11 reviews

Top reviews from our players

JohnSav

7 years ago

8/10

The availability of games is awesome. I’ve had some decent wins since joining Cozino, but haven’t cashed out yet. Maybe I will have the opportunity to soon. They have all of my favourite games including games from providers like Thunderkick, BTG, and Play n Go (Book of Dead is my all time favourite). So far this is an awesome casino, which is hard to find as a Canadian player.

Fees on deposits aren’t great but not a big deal. Chat times to connect are a bit long. Like, very long

Thank you for the review. We think that you’re awesome too. Keep your eyes open, because more game releases are coming. We promise that they’ll be just as good as Book of Dead 👌. Go Canada!