CosmicSlot Casino

CosmicSlot Casino - Casino cancelled pending cash outs

Hi,

My account has been fully verified with this casino before, I had 3 pending cash outs of €500 all 24hrs apart as per the casinos terms and conditions. They have been pending since 5th/8th & 9th of Feb, 2025. I also have another 3k balance on my account that I won on 9th Feb and was waiting for the 24hr period to pass so I could request another cashout. The website says €1000 per transaction, but it will only allow €500 Withdrawal per transaction.

The casino have emailed me today requesting me to upload ID and address again, I have no problem doing this. But the site does not give me the option as my account has already been verified. I contacted support they told me to email KYC finance dept. I have emailed them and attached the requested documents. I now have €4,500 balance back on my account.

I feel this casino is trying to stall payments In the hope that I use the balance up.

Please help AskGamblers, this is extremely frustrating.

CosmicSlot Casino - Cosmicslot delay payment

Hello, I started to use Cosmic slot casino, made a deposit. All was good. But now I'm waiting for withdraw more than 5 days, from live chat support I didn't get any answer, they just repeated the same. " Your withdrawal will be soon as possible". They not allowed to ask for more than 500, so I asked for 1 withdrawal of 500e. They are trying to scam me or delaying on purpose, without any information on what's going on. It looks like scam site, but let's see, if ask gmablers can help with this case. I uploaded screenshot where u will see my pending transaction and hope u will help to solve this problem with cosmic slot and their bad behaviour. Thanks

CosmicSlots - Prize from a competition not rewarded

CosmicSlot Casino held a competition on their social media platform where they would award 150 euro and 150 free spins to 3 lucky winners.

I participated in the contest and I was among the 3 players that won the draw.

I received a private message on my account to submit my email address that’s linked to my casino account and I did. They said that the rewards would be credited to my account in max 48 hours. The draw took place on 30 May!

After 3 days I messaged them again on both their social media and on live support on their site but they didn’t even answer on social media and on their platform the support said the appropriate person was looking into it.

6 days have passed, and no response! So I decided to open a complaint here

Unresolved

€50

CosmicSlot Casino - Delayed cashout

Cosmicslot casino don't process withdrawal from 15th January , account was verified 16th, They also don't respond to emails 4 days already. Live chat can't help, only ask to wait for replay from Financial department. Waiting week or more for verified account I think is too long. I already lost back €400 and €500 is pending from 15th January.

CosmicSlot Casino - Deposit amount did not appear in the casino account

Made a deposit of €20 in Ethereum on January 7, 2024, but haven't received it in my account so far. I've repeatedly spoken with live chat but haven't received assistance. They ask for the same documents and pictures each time. They say the finance department is handling it and it should be resolved soon, but there have been no results so far. They don't care.

CosmicSlot Casino - No 2nd deposit confirmation

€20

The situation is this: I played on this site Cosmicslot, everything was fine, and an unpleasant situation developed. I transferred 700 € and 100 € to the Cosmicslots game account on November 15, 700 € was displayed only on the 16th, and 100 € still did not appear.

I wrote to their support service, to which I was told that the information had been transferred to the financial department and wait for an answer, there was actually no answer.

Then I started writing to the financial department myself, to which they did not answer me. Then they told me that supposedly my transaction was not sent to them I received it, but my money went to them, because I called my bank, the bank said that the money was in their account. I sent them all the screenshots from the bank, to which they still do not answer me

CosmicSlot Casino - Delayed and declined payment

€100

I have repeatedly tried to withdraw my winnings and they keep declining. I am verified as I sent all documents they needed. I have only received 2 withdrawals on the 23rd of June, and the 29th of June both for $ 650 CAD. There is $4000 left. Attached are screenshots of canceled withdrawals. I received an email stating my next withdrawal would be on the 3rd of July, in good faith I waited 6 extra days. I have emailed the financial department twice with no reply, customer support telling me to email the financial department, and also their live chat service which told me they could not help. So here is my complaint. Quite obvious purposeful delay.

CosmicSlot Casino - Delayed Skrill verification and payments

$4000

Dear Ask Gamblers team,

Since I got the wager done and got myself a nice win about a month ago, the kyc/verification process is very delayed/frustrating.
The deposit was done with ( skrill prepaid/virtual card - keep that in mind ). So the only way to withdraw is through bank/IBAN.
Once I got my papers/id/bank notes/card screenshots I sent them to the kyc department and got and email back asking for a card screenshot with my name on it ( Skrill currently does not issue a name on the virtual Card ) - So I sent a video recording with my Skrill account showing name on the Skrill account and then the card under my account, but with no luck unfortunately.

At that time we were past 20 days from the initial KYC contact and got really frustrated with the process and got in touch with a live chat agent within the casino, suggesting to deposit a small amount with Skrill balance and withdraw then with Skrill email/balance in order to accelerate the kyc/withdraw process. So I did deposit a small amount with Skrill ( without playing ofc ) and then immediately issued a withdraw with Skrill. Then I asked for the live agent to reissue the kyc department to initiate the kyc for Skrill but with no luck yet.

I already sent the passport/true skriller/ selfie with casino documents on the [email protected] 5 days ago with no response yet.

So here I am submitting a complaint in order to find a resolution to the problem I'm experiencing.

Thank you.

CosmicSlot Casino - Country restricted in 24h and account closed without returning deposit

€1200

Hello I started playing on CosmicSlot on22/12 made 2 deposits of 20 euros with Sofort.

Ok till then no problem, win 200, want to withdraw and no bank transfer possibility.

So the next day KYC tells me to use another payment method make another deposit so I can withdraw with other payment method. But in the mean time in not even 24 hours casino forbids Belgian players. So I will not risk any other deposits.

I would just like to get my deposits back it is not my fault all of a sudden they change the rules. Someone would contact me within 24H concerning my balance but no one did.

Since then, no update or any contact from Casino support or KYC. Plus now casino is impossible to log in.

€40

Complaint Statistics

Resolved 10

Avg. Amount $ 691

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

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Player rating

9.2/10 ● 645 reviews

Top reviews from our players

Chantalbb23

10/10

Has a good amount of games that I like and good customer service. .... I also like the signup bonus of 50 free spins. it's a good casino I would recommend

V2024

10/10

As for the casino, there is a lot to choose from when it comes to games, I saw this year's new products and some classics. As for the bonuses, I am also pleasantly surprised, I received PLN 150 for nothing, so it's a big plus for the casino. The team is fine, you can quickly go to the chat on live without spending much time writing with the Bot. Fast withdrawals

KurtisFlahr

10/10

I'm brand new to the cosmicslot.com website and am just fascinated by the website layout - whoever designed it thought of every single imaginable detail because the cosmicslot.com website hasn't been revamped yet; no implication that they're going to revamp it hahahaha. They imaginably thought of it alright, they sure did because they imagined it, which means that they're the source of the imagination, therefore it's on themselves; it truly is on them for going all out! Oh and also, this 50 free spin welcome bonus is spectacular. Other sites give you 10, 20 or 30 and this can frustrate people as it's like playing baseball with a mediocre baseball bat. 50 spins is a hefty amount and because of this, it goes to show that they're committed to accommodating every single persons needs and wants; emphasis on "needs" because it starts at "wants" :). It takes a true genius to design a website like cosmicslot.com and I am proud to be an active member on this site. Everyone's active and vibing on this website when they are; 100% of them are - let's say there's roughly 100 000 members on this website; roughly 99 999 are vibing and the odd men out that are odd men out will maybe play ball. This review is 100% because everyone has their very own and sometimes combined moments in life, so keep vibing. These askgamblers.com cosmicslot.com reviews put me in the zone for my first and last cosmicslot.com review amongst these two sites themselves that made for the perfect combination formula for writing this first and last review. I strongly 100% recommend this website to people; that means try it out and stick with it, as in, go all out in terms of loving the website and be strongly strongminded about it!

Emfoster

1/10

The design of the site was decent. The game load quickly and the catalogue of games is the same as you would find most platforms. The support is responsive but unknowledgeable.

Be careful when making a deposit. I deposited in Euro but they charged me USD. Support was terrible because they said it was my bank that made the charges which was not the case because I received the statement from my bank. It was clear in the statement that there was no currency conversion by my bank. It seems that their bank made the conversion for some reason and then they charged me for it.

zxqtr88

10/10

The site is beautiful in terms of design and speed when opening games. Excellent customer service. Good dealing with customers. Lots of deposit bonuses. I am very happy to subscribe to this site. I recommend the site to be number one among all the international casinos. Thank you

Dennny

10/10

The online casinothat offers all players not only the most modern games but also interesting bonuses for new and regular players. You can play here not only for money but also for free. So far I can't complain about anything. Fast support. Bonuses. Loyalty and bonuses. Great everything

Aleks1488

10/10

The site is very good, the graphics are very good, and the slots work with the best providers It is worth spending a few bucks to enjoy the unique games they offer

Puravik

8/10

It's pretty fair Online Casino. Have seen LOT worse than Cosmicslots.
Confirmation process was OK and fast.
Games are ok, and most important - they give out.
That means - playing is fun there.
Games will give out fair amount of bonus games etc. There no pointless eating of money, means You can grab a beer or two and spend some time for Your money.
Withdrawal is ok. 1500 per week works like a clock. No complaints about that.

Also customer service is fast and all problems are fixed pronto.

So, all in all - it's ok place to try your luck.

Sometimes some games are slow, but who knows, maybe it's my connection.

But it's not a thing that is a problem.
There are some games, which are not there, but those are my own favorites and I can't expect to have them all online.

So - there is not really anything to complain about.

eurooo

10/10

fast payouts, a lot of gaming providers which are not available in other casinos, online chat is always in touch. I didn’t study the bonus policy and didn’t take any bonuses, only positive emotions

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