CosmicSlot Casino

Withdrawal pending for 4 days

€50,000

I made a $500 withdrawal four days ago, and the funds haven't been credited yet. I've emailed support or KYC to inquire about the status of my withdrawal, but the response is always the same: "The Finance Department processes withdrawal requests daily from 9:00 to 18:00 (GMT+3). The processing time may depend on the department's current workload."

My first withdrawal of 50 euros has been received, and there are three more pending withdrawals of 500 euros each, totaling 1,500 euros.

I'm very frustrated. How can I complete all my withdrawals if the maximum per withdrawal is 500 euros and they're pending all this time?

Delaying withdrawal for a week

$4,000

I made a withdrawal for $500 a week ago, and after 3 days had passed and multiple attempts to try and see what was going on, my withdrawal was canceled randomly.

I received an email saying not to worry and to make the withdrawal again, and it would be accepted immediately. So I did, and then a couple more days went by, and finally switched into the processing status, which it has now sat there for almost 3 days.

I've attempted to reach out to numerous people and emails that they keep giving me, and just keep being told to be patient and not to worry, and nobody can direct me as to where my money is or what is going on, or how much longer it's going to take.

But it's going on for a week now, at least, and still no progress has been made

No withdrawal agter 6 days

$500

The reason for my contact today is because cosmicslot Casino is not paying my 500EUR withdrawal after 6 bussiness days, when I try to contact their support team through Live Chat, it's always the same answer that tells me to keep waiting without any updates, and when I contact their email I get no answers. On there site it says that withdrawal tooks 3 days but it isn't when I losing always and finally whanted to withdrawal they keep waiting me for it

I'm afraid I will not receive my money, so I contact you guys as my last option to help me in this case.

Casino cancelled pending cash outs

Hi,

My account has been fully verified with this casino before, I had 3 pending cash outs of €500 all 24hrs apart as per the casinos terms and conditions. They have been pending since 5th/8th & 9th of Feb, 2025. I also have another 3k balance on my account that I won on 9th Feb and was waiting for the 24hr period to pass so I could request another cashout. The website says €1000 per transaction, but it will only allow €500 Withdrawal per transaction.

The casino have emailed me today requesting me to upload ID and address again, I have no problem doing this. But the site does not give me the option as my account has already been verified. I contacted support they told me to email KYC finance dept. I have emailed them and attached the requested documents. I now have €4,500 balance back on my account.

I feel this casino is trying to stall payments In the hope that I use the balance up.

Please help AskGamblers, this is extremely frustrating.

Cosmicslot delay payment

Hello, I started to use Cosmic slot casino, made a deposit. All was good. But now I'm waiting for withdraw more than 5 days, from live chat support I didn't get any answer, they just repeated the same. " Your withdrawal will be soon as possible". They not allowed to ask for more than 500, so I asked for 1 withdrawal of 500e. They are trying to scam me or delaying on purpose, without any information on what's going on. It looks like scam site, but let's see, if ask gmablers can help with this case. I uploaded screenshot where u will see my pending transaction and hope u will help to solve this problem with cosmic slot and their bad behaviour. Thanks

CosmicSlots - Prize from a competition not rewarded

CosmicSlot Casino held a competition on their social media platform where they would award 150 euro and 150 free spins to 3 lucky winners.

I participated in the contest and I was among the 3 players that won the draw.

I received a private message on my account to submit my email address that’s linked to my casino account and I did. They said that the rewards would be credited to my account in max 48 hours. The draw took place on 30 May!

After 3 days I messaged them again on both their social media and on live support on their site but they didn’t even answer on social media and on their platform the support said the appropriate person was looking into it.

6 days have passed, and no response! So I decided to open a complaint here

Unresolved

€50

Delayed cashout

Cosmicslot casino don't process withdrawal from 15th January , account was verified 16th, They also don't respond to emails 4 days already. Live chat can't help, only ask to wait for replay from Financial department. Waiting week or more for verified account I think is too long. I already lost back €400 and €500 is pending from 15th January.

Deposit amount did not appear in the casino account

Made a deposit of €20 in Ethereum on January 7, 2024, but haven't received it in my account so far. I've repeatedly spoken with live chat but haven't received assistance. They ask for the same documents and pictures each time. They say the finance department is handling it and it should be resolved soon, but there have been no results so far. They don't care.

No 2nd deposit confirmation

€20

The situation is this: I played on this site Cosmicslot, everything was fine, and an unpleasant situation developed. I transferred 700 € and 100 € to the Cosmicslots game account on November 15, 700 € was displayed only on the 16th, and 100 € still did not appear.

I wrote to their support service, to which I was told that the information had been transferred to the financial department and wait for an answer, there was actually no answer.

Then I started writing to the financial department myself, to which they did not answer me. Then they told me that supposedly my transaction was not sent to them I received it, but my money went to them, because I called my bank, the bank said that the money was in their account. I sent them all the screenshots from the bank, to which they still do not answer me

€100

CosmicSlot Casino Complaint Stats

Resolved 13 / 14

Avg. Amount $5,036

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

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Player Rating

9.2/10 ● 648 reviews

AI-Generated Summary of Our Player Reviews

Players appreciate the quick sign-up process and the variety of payment options available, including Visa and crypto. The extensive selection of over 8000 games and generous bonus offers with low wagering requirements are also highly praised.

Players dislike the low maximum cashout limits from bonuses and free spins, which they find restrictive. Additionally, the high wagering requirements for bonuses make them less appealing for casual players.

Top Reviews From Our Players

Lipun666

10/10

Game offer is big and easy to navigate. Also nice bonus. Lots of payment options to choose from. I can't say almost any bad about this Casino. Recommended.

It's hard to find anything that I don't like. Maybe I bigger selection of casino games available would be great, but I can be very picky. There are no failures!

gass11

8/10

I like the interface, everything is available before my eyes. There are a lot of providers and slots that I like. There are all payment systems that I use!

The language barrier makes it a little difficult, but this is also fixable with a translator in the browser.
Another thing is that sometimes you have to use a VPN to log in, but this is not a hindrance. And so in general it's fine!

Baddialectic

8/10

I love the colorful but clear design of this casino the most! Well-known providers are represented and I can find all my favorite slots there!
You also collect Cosmic Coins very quickly, which you can exchange for free spins 👍❤️

Penzinger1985

8/10

Already on the main page the Cosmic Slot Casino promises a fantastic welcome bonus as well as a cosmic gaming adventure.
There is not only a diverse game portfolio where fans of slots and table games alike get their money's worth, but also many regular promotions such as cashback and reload bonuses. Every visit, every bet seems to be worthwhile.

Lyx1827

8/10

The casino is looking great and modern, it has many providers and also many deposit and withdrawal methods. The casino has a nice support and good availability.

The casino cosmically has a lot of providers, but still some missing, but most popular providers i usually play are available, so far nothing really negative.

andreyparamoxin88

10/10

I really like the casino, a lot of games, good graphics :) Quick deposits, good minimum system!
I recommend it to everyone who wants to play at a good casino.

CosmicSlot Casino, I have not found any cons yet, but maybe in the course of my game I will find something, but I hope this will not happen!

Derekxx

9/10

Hello, this is a very modern-looking casino with a huge bunch of different games. The support is friendly and helps fast and uncomplicated in most cases. A lot of ways to deposit and fast payouts. It's one of my favorites. Top!

I can't really say that I dislike something. But I started gambling a few years ago with Novoline Slots. It was nice to play them again. Maybe in the future?!

Sunfluwer

8/10

Fast helping service (chat with live operators) , a big amount of classic and new providers. Huge amount of legal slots. No-deposit bonuses. Fast deposits and withdrawals

Actually, there are not a lot of things that I dislike. Maybe I wish they can offer more bonuses and make them more interesting. Sometimes withdrawals are not so fast

Vallak

10/10

I like your casino! Good and neat design, many games, interesting draws and tournaments. I want to note that everything is in order with support, responsive employees were very pleased with the speed of solving problems. I wish in the future not to stop there and only grow up!

As for what I don't like about this casino, it's hard to say. I don't have any bad reviews as for me it's ok. There is nothing to cling to and not much to say.

Mahattt