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Chanz Casino

Our Rating CasinoRank
8.3/10
CasinoRank
Player Rating 46 reviews
7/10
46 reviews
Complaint Response 2 complaints
2 days avg. 2 complaints

AskGamblers Quick Overview

Editor’s View

Chanz Casino has a modern, slick interface, with an emphasis on social gaming with friends lists and challenges. Navigation is fast and all the games work great on both desktop and mobile, providing a smooth gaming experience.

What we like
  • Fast withdrawal times
  • 24/7 English and Nordic live support
  • Large selection of casino games
  • Unique social gaming experience
What we don’t like
  • Limited withdrawal options
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Chanz Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://chanz.com
Established
2015
Licences
Estonian Tax and Customs Board, Swedish Gambling Authority, Danish Gambling Authority
Affiliate Program
Languages
English, Estonian, Finnish, Norwegian, Swedish, Danish
Casino Type
Instant Play, Mobile, Live Casino

General Information About Chanz Casino

Chanz Casino is an instant-play casino site available in nine languages (English, German, Spanish, Russian, Chinese, Estonian, Danish, Swedish, and Finnish). It has a high casino rating thanks to its unique set of social features allowing you to share your every win with friends and the gaming community.

New players will find a tiered welcome casino bonus, multiplying their deposits and earning Free Spins for popular slot games along the way. The casino also offers several ongoing promotions and, through either social games or those bonuses, players can rack up hundreds of free spins.

There’s more to it, though, so continue reading our Chanz Casino review to learn all about this casino.

StallCation

Complaints

Read the complaints other players have left for Chanz Casino. Learn more about complaints.

Show all complaints
Chanz Casino - Misleading Loss Limits
Hello, I have played at Chanz Casino a few weeks ago and it's a very good looking casino. I lost a couple of hundred euro's before I won a fair amount of money. After wining that money I thought I set a loss limit. I set a limit of 50 euro's because that was the amount I max wanted to loose. 2,5 weeks later I decided to play again on Chanz and I deposited 50 euro's... I got a bit carried away and kept depositing more and more.... loosing 200 euro's that day... See screenshot for the winnings and the deposits... After I came back so my senses I asked Chanz how it was possible that I lost more then the 50 euro limit I had set when on their mobile casino it says that a limit takes effect immediatly. Their response was the following: "Note that when you set a 30 days limit it always takes the last 30 days into consideration." How is that possible? And why don't they tell that in their casino? If I had known that I would have asked for a cooling period after I made those winnings instead of setting a loose limit. Their response was the following: "We do of course take your feedback seriously and we will look into how to improve the limit settings. We will most likely add a confirmation button, to make sure players know what exact limit they set. We will also look into improving the general information." So they confirm that the general information needs improving. A little to late for me since I lost and extra 200 euro's. The second thing I have a problem with is when I hit their 50 euro loss limit they still accepted a payment of 100 euro's but I wasnt able to play anymore. If I wanted that money back I had to make a withdrawal request for which they charge 2,52.... Not very player friendly in my opinion. All together I can't say I am very happy on how this casino is informing their players at the moment...
staus Resolved
€200

Complaint Statistics

Resolved 2
Avg. Amount $ 266
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

Review this casino

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Top reviews from our players

Chanz is a casino you can really trust
Fast account verification
Super fast payouts
Generous with freespins ( no wager )
Helpful and friendly support

Thank you

Hey! Thank you for the review. Great to hear you enjoy playing on Chanz and that you are happy with our services and offers. There is of course room to improve, so please contact us on email or Live chat if you have any suggestions :). Have a great day!

user avatar

Awesome casino with lots of bonus and friendly staff, free money for inviting friends, very social aspect to this casino I give it a solid 10/10 :D

Can't find a fault great casino, I seriously haven't had one bad experience so far and I don't expect to have one either. Can't find one bad thing or even think if a negative aspect of this casino

Hey! Thank you for the positive feedback. It`s especially cool to hear you like our social approach. We are currently working on adding some new features that will make the players communicate and connect with each other much easier. I am sure you will like the improvements. The coming weeks we are introducing some new nice games from exclusive providers and we have also just launched our new action filled tournaments called Race where you can several times per day win up to 50 Free Spins. Try it out here: https://casino.chanz.com/race Keep having fun! :)

user avatar

I love the live casino and easy it is to use on my mobile.

Have had no issues with this Caribic so far and find it very enjoyable. I will be playing here often for sure!

Hey! Thank you for the review. It`s great to hear you enjoy playing the Live Casino, we can see more and more players do. Regarding the license, please note that Chanz Licence is issued by the Estonian Tax and Customs Board. We have our main office located in Tallinn, Estonia. Estonia is part of the the EU, so the player`s have the same rights and experience the same safety playing on Chanz as on brands with Maltese license. Please contact support if you have any questions :).

user avatar

They have a great variety of games & most are available to play on an iPad, also they keep you signed in if you have to leave the game for a break. Great feature.

Hey! Thank you for the review. It`s great to hear you are so satisfied with our selection of games. I am happy to inform you that we in the coming weeks will launch over 15 new games, exclusively on Chanz. We will also launch a new exciting way to play Casino tournaments, so there is plenty to look forward to this summer :).

user avatar

Everything I like about this site. Those guys from costumer support are awesome not like on other casinos. They know everything and will take care of you and give you bonuses ( you just need to ask ) :) they are awesome

Hey! Thank you very much for the positive feedback. One of our main focuses is to be flexible and give all our customers great individual support, so it's great to hear you are satisfied with our offers and services. Please share any suggestions you might have for how we can improve even more :). Keep having fun!

user avatar

Can't say what I like cause I can't even create an account.

I'm from Canada and when I try to create an account its says I'm in an area that is geologically blocked?? Why does askgamblers have this listed as Canadians welcome???

Hey! Thank you for the review. I am sorry to hear you have had a bad experience. The reason why we do not accept players from Canada to register an account, is that we are currently unable to offer Canadian players any payment methods. We are working on adding suitable payment methods and I hope we will have this issue solved during the year. I have asked AskGambler to temporary remove Canada from the list.

user avatar

I don't know yet because a coptype image appears every time you start a game, telling me that I have to verify my account. All that ........... started yesterday around 13.30, since I deposited and I am still not able to play any game.

They won't let me play before I have verified my account. I verified yesterday around 14.00, received an answer, requested additional documentation and now I am still waiting until somebody decides if and when I can play with the money I deposited around 13.30 yesterday. So sadly enough I am not able to write something positive yet.

If you withdraw I can imagine that they want to know if you are who you say you are, but come on. BEFORE you start playing? But after you make a deposit?

I wish they would have told me before I made a deposit instead of right after so I could have done at another casino what I planned on doing on my Saturday..........., gambling.

If you get tricked in waiting 1 day before you can even start playing, what will be next? I hope no further surprises will occur.....

Hey! You sent us documents around 13.30 yesterday, but as we replied you immediately it did not include all the requested documents. You then sent the remaining documents around midnight, and I am sure you understand that you don`t get quick feedback on verifying documents during late evenings/nights. The reason why we requested the documents in first place was that you had made a deposit from a bank account which is not in your own name. When you created your account, you accepted our rules which state: https://casino.chanz.com/rules "4. Payments 
You can make deposits to your Chanz account only with your personal card or via your personal bank or e-wallet account. Similarly, you can request withdrawals of funds held on your Chanz account only to your personal bank account, credit card or e-wallet account." We are required to follow this up in order to comply with mandatory requirements under anti-money laundering and terrorist financing laws. The deposited amount has already been refunded back to the same bank account the deposit was made from and you have received further instructions from us about how you can deposit from your own bank account and start playing on Chanz. Have a nice evening!

user avatar

Fast payouts, real money free spins, simple web layout.

No customer program that could show you get what you earn. No logic or confusing logic on freebies, sometimes 50, sometimes 5, other day no free spins. Support can´t explain. Probably depending are you winning or losing, my own experience tells me so.

Thank you for the review. I am very sorry to hear that you are unhappy with our bonus offers and services. We do offer a loyalty program where you are rewarded with Free Spins every time you fill the progress bar. Other type of surprises will be added later this year. You find more info here: https://casino.chanz.com/prl/loyalty I have taken a look at your account and I can see that during the 85 first days of this year, you have received 15 extra cash bonuses and Free spin offers 77 times. That means you have in average received a bonus every single day. After you had a big payout in beginning of March, you have gotten 1 cash bonus and Free Spins 13 times, so you are continuously being rewarded. If you are still not happy with our offers, you can as always contact us on Live chat or email and we will from time to time be able to give you something extra. Have a nice day! :)

user avatar

Chanz is a casino you can really trust
Fast account verification
Super fast payouts
Generous with freespins ( no wager )
Helpful and friendly support

Thank you Chanz!

Thank you very much for the positive feedback! It`s great to hear that you are happy with everything from game play to our promos and services. Please let us know if you have any suggestions though for how we can improve. Keep having fun! :)

user avatar

Thisonline casino has a very modern design. I play in casinos recently, so in the beginning I play for fun and then for real money. Here you can play for fun without registration.I liked it very much.

The system verification is very fast. There was a quick response from the casino to my email, verifying my ID and e.c. Very fast loading games. I was very pleased by fast deposit of money and a quick withdrawal. I received my winnings on a card for 5 hours. I really enjoyed playing this casino. Thank you Chanz.

Thank you very much for the review, it`s very good to hear that you have such a positive first impression of us. We focus on giving all our players service on the highest level and we will make sure we keep improving. Please let us know if you also have some other suggestions to how we can improve. Have a great weekend! :)

user avatar

Chanz Casino News

Read all news about Chanz Casino, check for updates and stay tuned for exclusive bonuses.

Chanz Your Luck to Win a Dream Holiday in Spain
Promotion Chanz Your Luck to Win a Dream Holiday in Spain

Summertime is here, but it won’t last forever. To savour it while it lasts, Chanz Casino is giving you the chance to win a dream holiday to Spain. You could enjoy tapas, admire the architecture in Barcelona, or soak up the Costa del Sol beaches. To get involved, the casino has launched another badge-finding mission. If you’ve never taken part in one before, listen up, and we’ll show you how it works. Now is Your Chanz to go!Spain is the perfect summer destination, and to win the prize, you’ll need to complete the mission set out by Chanz Casino between 5 August and 25 August. Your mission is a simple one!You must collect various badges hidden in random places on the site. You can collect up to 8 badges every day, and if you get at least 24 badges, you will automatically earn a place in the main raffle to win the grand prize. Log into your Chanz Casino account every day and collect at least 24 badges if you want a chance to win the dream holiday.The raffle will be drawn on 26 August, and you could be the lucky winner of the trip to Spain worth €1000! The casino also has 25 cash prizes of €25 each to give away too. Win Extra PrizesIf you are a serial badge hunter, there’s also a chance to win additional prizes. To win casino spins, you must collect three special badges. The Regular Spins badge will give you spins on a random game, the Friend Spin badge lets you share the fun with a friend, and if you collect the Super Chanz badge, you will receive 50 casino spins on the house! Hot Tip - if you want an extra ticket into the main raffle, you can also share the promo with your Facebook Friends. All we ask before you start hunting is that you check out the full terms and conditions first. Enjoy! 

Chanz Casino is Giving Away a Tropical Vacation Worth €1,000
Promotion Chanz Casino is Giving Away a Tropical Vacation Worth €1,000

Are you dreaming of tropical beaches already? Summer may seem like a far distance, but it could be closer than you think! Take part in the latest giveaway at Chanz Casino, and you could secure yourself a dream trip to Thailand filled with sunnier days and tropical drinks! The giveaway is open between now and 21 February, and to take part, all you have to do is find hidden badges that have been scattered in random places. Win a Trip to ThailandTropical beaches, warm weather, and cold refreshments! Sounds like pure bliss, doesn't it? This kind of pleasure is being given away as a prize since Chanz Casino is rewarding a tropical getaway vacation to Thailand to one lucky player. The prize is worth €1,000, and if you'd like to take part, you'll need to be a member at Chanz Casino to start hunting down the 8 badges that have been hidden over their site. As well as the dream trip to Thailand, the online casino also has some other prizes up for grabs, including a cash bonus and extra spins. Try and find 8 hidden badges at Chanz Casino, and you could be the lucky recipient of a trip to Thailand worth €1,000.The badges are hidden in random places, so you'll need to start playing your favourite online slots and games to find them. You can claim up to eight badges a day, and three of those will also contain some surprise spins. How to Win a PrizeTo gain the biggest chance of winning, you will need to collect at least 24 badges before 21 February to enter your name into the main raffle, held on 22 February. The top prize is, of course, the trip to Thailand but the other prizes are also:2: €3003: €2004-5: €506-50: €10If, along the way, you find the special spins badge, you will be awarded 5 spins. But, if you find the Super Chanz badge, this one is worth 50 spins! And, if you hunt down the Friends badge, you can even give a friend of your choice 10 spins too. Winnings derived from your spins are credited as cash which means there are no wagering requirements and these special badges are only available if you have deposited within the last 7 days. The casino's full terms and conditions will also apply, so make sure you read these before you play. Want an extra entry?If you do (and who wouldn't), all you have to do is share their promotion to your Facebook page, and you'll get an extra entry for the dream prize! Good luck!

Get Your Adventure on and Start Treasure Hunting at Chanz Casino
Promotion Get Your Adventure on and Start Treasure Hunting at Chanz Casino

Bidding welcome to 2022 means embarking on new adventures! Chanz Casino is well-aware of this which is why they saved the best for last: unlike most online casinos, their seasonal campaign begins today, 5 January and runs through 25 January, bringing 21 days of rewards and a chance to win big in the final raffle.Stay with us as we walk you through Chanz Casino’s New Year Treasure Hunt and all the perks it brings.21 Days of Pure AdventureA new year also means there are new treasures to find, so Chanz Casino invites you to put your adventure boots on! Between now and 25 January, you will be presented with a new achievement every day without exception, with instant rewards for you to reap every time you complete the achievement!Log into your Chanz Casino account every day and complete daily achievements to get rewards!What’s more, the casino allows you to complete the daily achievement at any time and in any order, but keep in mind that each achievement can be completed only once!Chamber of Free SpinsYour task every day will be to unlock an achievement in the Chamber of Free Spins! The only requirements you will have to fulfil in order to enter the chamber is to have deposited and placed bets of a minimum of €20 in the previous seven days or during the campaign period.In the chamber, you can collect a maximum of 15 coins, unless you find the Diamond that will reward you with another 50 Free Spins!You might ask yourself: OK but what do I get if I complete all 21 achievements? And you’re lucky that we have the answer! If you successfully finish all achievements, you will receive 50 wager-free Free Spins on 26 January at midnight!Plus a ticket to the main raffle being held upon the completion of the 21-day Treasure Hunt!Raffle Marks the XTo spice things up, Chanz Casino rewards each of your achievements with a raffle ticket for the main draw scheduled for 26 January and featuring 50 cash prizes!The prizes drawn randomly will be distributed as follows:1st: €5002nd-3rd: €2004th-5th: €506th-50th: €10Wow!The prizes awarded in the raffle are completely wager-free, meaning that anything you win will be yours to take!Join the HuntThe earlier you join the hunt, the higher your chances of emerging as a winner will be, so make sure you check the promo as soon as possible as it begins today!While you’re there, check out the casino’s general bonus Terms and Conditions for comprehensive campaign rules.Have fun until 25 January and enjoy hunting for treasures!Good luck!

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