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CatCasino

Our Rating CasinoRank
6.3/10
CasinoRank
Player Rating 163 reviews
9.5/10
163 reviews
Complaint Response 15 complaints
2 days avg. 15 complaints
What we like
  • Home to well known software providers
  • Accepts cryptocurrencies
  • Live chat is open 24/7
  • Mobile friendly design
What we don’t like
  • Some country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


CatCasino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.catcasino.com/en
Established
2021
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Russian, Finnish, French, German, Norwegian, Uzbek, Kazakh
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino

CatCasino is an online casino home to a library of games for players to enjoy instantly through virtually any web browser or mobile device. Players can choose from numerous software providers which includes some of the biggest names in the industry like NetEnt, Microgaming, Play’n GO, Pragmatic Play, Quickspin, Red Tiger Gaming, Relax Gaming and Nolimit City. The site supports multiple languages and players can feel safe as they are fully licensed and regulated by the Government of Curacao. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here, this means that players that reside in certain countries will not be allowed to open an account. We will list all of the restricted countries and territories under ‘more casino’ details and players should also check that online gambling is legal in their jurisdiction too. 

Mobile Gaming

CatCasino can be enjoyed on the go through virtually any mobile device, like the latest smartphone and tablet. No app is needed as such, players can simply load the casino through a mobile browser using operating systems like iOS and Android

Many of the casinos' most popular games can be enjoyed this way and they play just as seamlessly as the web version. 

Security and Fairness

The casino takes security seriously so players can enjoy peace of mind that they have chosen a safe online environment. This is thanks to encryption methods and firewalls that keeps sensitive information confidential at all times.

They also use a random number generator to determine the outcome of all their games to make sure they are fair and random

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for CatCasino. Learn more about complaints.

Show all complaints
CatCasino - Account blocked with 8600 euro

Hello,


I started playing in Cat Casino almost two years ago on 07/04/2023. I immediately verified my account. I played live blackjack and sometimes slots to wager a bonus provided by the personal manager via email, phone call or a message in Telegram chat.

I repeatedly lost my deposits, made new ones, and withdrew when I won. Cat Casino had never had any problems with how I played and always withdrew my winnings.

Over January I lost a lot of funds, close to 4'000 euro, then I decided to double my bet to 100 euro and started making deposits of 5'000 instead of 2'000. Prior to that I had a chat with personal manager about higher withdrawal limit for my account, on which he has answered the following (translated via google translate):

“Cool, I like your aspiration, good

I will send a request for an increase to the administrative department, but I would like to warn you right away that this is not a quick procedure. But as soon as they give me an answer to my request, I will immediately write to you. Agreed?”

After that I lost another 5’000 euro, deposited again, won and withdrew 4’000, lost the remaining balance and then made my final deposit of 5’000.

On 20/02/2025 I got lucky and won a lot in live blackjack and had a little bit more than 8'600 euro on my balance. I set 4'000 on withdrawal in the evening, but had to wait for longer than usual, so I went to sleep. I woke up with my account banned, my winnings taken from me and an email from Cat Casino saying that I allegedly broke the ToS by gaining an unfair advantage over the casino.

If needed, I can provide all the emails, messages, transactions of deposit and withdrawals.


With best regards,

< first name removed >

staus Resolved
CatCasino - Formal Complaint Against Cat Casino for Failing to Close Account and Unprofessional Conduct

I am writing to file a formal complaint against the "Cat Casino" platform for their unprofessional behavior regarding the failure to close my account as requested and the manipulation of my personal data.

Details of the Complaint:

1. Request for Account Closure:
Five months ago, I requested to close my account with "Cat Casino" due to personal issues related to gambling. Despite my repeated attempts to contact their support team via email and other communication channels, I have received no response to date.

2. Continued Gambling:
During this period, due to the lack of response from "Cat Casino" regarding my account closure request, I continued to place bets and play on the platform, which led to losses amounting to 250,000 euros. I was in a vulnerable mental state due to these personal issues, and the closure of my account should have been an immediate priority.

3. Manipulation and Avoidance of Responsibility:
About a month ago, I filed a complaint on another platform regarding the failure to close my account, and their response was to create a fake email address and claim it was my email! This reply raises serious concerns about the integrity of the company and appears to be a deliberate attempt to manipulate my data and avoid addressing my complaint.

4. Requests:

* I demand the immediate closure of my account and compensation for the losses I incurred due to their failure to act on my request.

* I request an investigation into their conduct and a review of how they handle customer complaints, especially in cases like mine.

* I expect a clear response explaining the delay in closing my account and their failure to address my concerns appropriately.


Thank you for your attention to this matter. I look forward to a prompt and effective resolution of the issue I have faced.

staus Unresolved
€250000

Complaint Statistics

Resolved 14
Avg. Amount $ 18,425
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Player rating
9.5/10 163 reviews

Top reviews from our players

Selection of games is good. Relax, quick spin, play n go etc.. Layout is nice and easy to navigate to get to games. A decent amount of deposit options as well. Cannot comment on withdrawals as communication has been zero.

Zero communication from casino... have sent numerous emails with no responses. People saying they provide good bonuses is absolutely not true. Really disappointed after trying them due to the reviews here... they are definitely not a good place. I expect interaction and follow ups (I spend a decent amount). This day in age it’s about experience and customer service as well. People need to be able to get responses. Live chat can’t do much other than make promises which are infilled. Some games don’t even work when loading them... give errors.

Hello! We are grateful that you share your opinion. For our part, we try to make our customers' leisure time on the site as comfortable as possible, so we are constantly developing a tapered program: 1) Weekly bonuses, which are available to all customers of our casino, they are becoming more and more. 2) Participation in various tournaments, such as tournaments with free spins. We strive to make the time spent with us as interesting as possible for our customers, and we also want to prolong the pleasure of each of our users, and we will be introducing more and more new interesting promotions. If you are having difficulties with the games, please gather more detailed information and contact our online support chat for a quick solution. Follow our news😌

user avatar

This is one of the few casinos that respects and appreciates the activity of its players. There is no question of cheating in any case when it comes to slots or live casino.
Excellent and recurring no deposit promotions with no wager are the biggest asset that sets this casino apart from the competition. As for the speed of withdrawals, in my case this time was never longer than 10 minutes when using e-wallets. Sit comfortably in the armchair and get ready for a lot of emotions. This casino reflects the character of a place for both beginners and advanced gamblers.

Hello! Thank you for your review! We are very pleased that you have chosen our project to play! We wish you luck and great victories! If you have any additional questions - we'll be happy to answer them! To do this, please contact us in online chat on the site or e-mail [email protected]

user avatar

I recently came across CatCasino, an online casino that I think you might like. One of the standout features of this casino is its fast withdrawal process, which is a big plus for anyone looking to get their winnings quickly. Additionally, CatCasino has a great range of slot games from various providers, including classic, video, and progressive jackpot slots. With so many options available, I think you'll find plenty of games to enjoy. Overall, if you're in the market for a reliable and enjoyable online casino experience, CatCasino is definitely worth checking out!

Hello! Thank you for your review! We are very pleased that you have chosen our project to play! We wish you luck and great victories! If you have any additional questions - we'll be happy to answer them! To do this, please contact us in online chat on the site or e-mail [email protected]

user avatar

Withdrawals are very very fast, the live chat is very friendly. A great choice for newbies it has a ton of games and a multitude of solid providers, which will make your casino experience very solid.

Hello! Thank you for your review! We are very pleased that you have chosen our project to play! We wish you luck and great victories! If you have any additional questions - we'll be happy to answer them! To do this, please contact us in online chat on the site or e-mail [email protected]

user avatar

Very good choice of slots and providers. Very attractive bonuses and very nice and helpful consultants on the chat.
On the beginning I've been waiting for processing my withdrawals less time. Lately it got worse but at the end the money has arrived to my account what is the most important for me. I hope to get my next withdrawals faster.
I can recommend this casino with no doubts.

Hello! Thank you for your review! We are very pleased that you have chosen our project to play! We wish you luck and great victories! If you have any additional questions - we'll be happy to answer them! To do this, please contact us in online chat on the site or e-mail [email protected]

user avatar

I like registration welcome offer here. There are a lot of other attractive offers. The variety of slots here are very satisfying for me. My account approved very fast it didn't take long time as in other casino. I didn't have problems with the withdrawal of money, which pleasantly surprised me. Good place!

Hello! Thank you for your review! We are very pleased that you have chosen our project to play! We wish you luck and great victories! If you have any additional questions - we'll be happy to answer them! To do this, please contact us in online chat on the site or e-mail [email protected]

user avatar

I would like to rate this casino more than 5 stars. I recently won a big win from there (€83,035), frankly since they are new I was very worried and thought they would lock my account. That's what usually happens to me :) But they didn't. I went through a KYC procedure and everything went smoothly.
It's a nice brand.
Thank you guys!

Hello! Thank you for your review! We are very pleased that you have chosen our project to play! We wish you luck and great victories! If you have any additional questions - we'll be happy to answer them! To do this, please contact us in online chat on the site or e-mail [email protected]

user avatar

Great casino. I love their bonuses. I won 2450 euros and they were withdrawn to me within one hour. The support team was very quick to help me resolve all issues. I award the gold medal.

Hello! Thank you for your review! We are very pleased that you have chosen our project to play! We wish you luck and great victories! If you have any additional questions - we'll be happy to answer them! To do this, please contact us in online chat on the site or e-mail [email protected]

user avatar

A fantastic way to spend your free time. This casino has some great promotions to go along with their abundance of games . Don't forget to check out the tournaments, cause ya never know when the wins will come your way.

Hello! Thank you for your review! We are very pleased that you have chosen our project to play! We wish you luck and great victories! If you have any additional questions - we'll be happy to answer them! To do this, please contact us in online chat on the site or e-mail [email protected]

user avatar

A really great casino that can satisfy even the most demanding player: excellent bonuses, a huge selection of slots and top providers, fast support service. Definitely recommend it!

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