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Hello! Thank you for your review! You are always welcome to contact our live chat to clarify everything. To get a cashback a player must be subscribed to this bonus and when all conditions will be completed - the cashback will be added automatically by the system. If you have any additional questions - we will be happy to answer them! : ) You are welcome to contact us in the online chat on the website or by email [email protected]
The site is fresh and well arranged. They offer all the major providers from Pragmatic to Quickspin, and NetEnt. My initial play was awesome and I did end up having a few good runs and decided to withdraw and uploaded all the verification documents requested on their website. That is when the Truth about how to operate revealed itself to me.
Beware of this casino. I am an expert on Know Your Client and Anti-Money Laundering laws and requirements. I won a little bit of money and they wanted blood from my next born child and demanded even more when I had provided enough to get a Passport in the United States. My Proof of payment to GIGADAT was no good, my Bank statement from July did not show the transaction? Really, they forgot that I provided my Passport, Full Bank statement, copy of Bank Card, copy of MasterCard, Selfie holding Passport. After talking to chat and still being given every stalling tactic in the books, I simply dumped my winnings back into the casino. As there is No Self-Exclusion option on the site (you have to email them), I was forced to go to the email Support to Self-Exclude.
Hello! Thank you for your review! We apologize for the inconvenience you may have faced during the verification process. Our casino has a strict verification procedure from which we do not deviate since this is a requirement of our licensee. If you have any additional questions - we will be happy to answer them! : ) You are welcome to contact us in the online chat on the website or by email [email protected]
Excellent support service, and a manager who will always come to the rescue if you have any question. Quite fast payment to e-wallets within an hour, without asking for documents.
Quite good tournaments for players on the site, as well as the bonus system in general. Huge set of providers, and games for every taste, + unique site design.
Not all payment systems are present, but I think this will be fixed soon.
No phone support.
While at the moment there is no VIP system, both for ordinary players and for VIP.
Hello! Thank you for your review! We are very pleased with your high mark for our project, we are trying to do our best to make our players happy and comfortable. We do have many interesting offers for our permanent players which could be added in case of good activity. If you have any additional questions - we will be happy to answer them! : ) You are welcome to contact us in the online chat on the website or by email [email protected]
Compare CatCasino to Other Casinos
Fast payouts, good bonuses, easy KYC. They are offering much providers. In general, it can be seen that the casino is developing and trying to retain its players. I'm happy with everything.
I will list a few minuses below
It is not entirely clear how the cashback system works but in general, cashback is credited when contacting support.
Sometimes providers hang, but this is for all casinos.