Restricted

CasoolaCasino is restricted in your country, please try these instead:

Stake.us Social Casino

9.9 /10 • 3

Crown Coins Casino

9.8 /10 • 6

Sportzino Casino

9.7 /10 • 4

Fortune Wins Casino

9.6 /10 • 12

CasoolaCasino

Item: CasoolaCasino
Rating: 1.4
Author: Sharon D.

CasoolaCasino

The casino is restricted in your country.

Our Rating CasinoRank

1.4/10

CasinoRank

Player Rating No reviews yet

No reviews yet

Complaint Response 5 complaints

3 days avg. 5 complaints

AskGamblers Quick Overview

Editors View

The casino is packed with the latest games from popular providers, giving you instant access to slots, tables, live casino games and more. You can choose from popular payment methods, including cryptocurrencies, and deposits start as low as €10.

The casino has 24/7 support, and one of the fastest options is live chat. However, you can email the casino at any time. Once you’re a member, you can enjoy regular promotions, challenges, tournaments, and a casino shop where you can exchange coins for rewards. The casino is also fully licensed and regulated.

By Sharon D.

What we like

Good variety of payment methods
Low deposit options
24/7 live chat

What we don’t like

Slow withdrawals
No evening or weekend withdrawals

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

CasoolaCasino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://casoola.com/

Established

2026

Licences

Costa Rica Gambling

Company

Lumina Holdings Limitada

Affiliate Program

Do It Partners

Languages

English, German, Spanish, Finnish, French, Hungarian, Norwegian, Polish, Italian, Czech, Arabic, Greek, Slovak, Slovenian, Croatian, Dutch

Casino Type

Crypto Casino, Instant Play, Live Casino, Mobile, Sports

VIP / Loyalty Program

VIP Program

General Information about Casoola Casino

Casoola Casino is an online casino platform home to many games, providers, features, promotions and more. Everything you need is available instantly from most web browsers, or you can switch to mobile. Our casino reviews will cover everything you need to know except sports, so please see our betting section for sports reviews.

Once you’re a member, you can enjoy regular challenges, tournaments and a casino shop. You can earn coins when you wager and exchange these in the casino shop for casino bonuses, free spins and more. There are lots of Casoola Casino bonuses available for new and existing players, so check these out before you play.

Deposit Methods

MasterCard, Paysafecard, Neteller, CashtoCode, MiFinity, Revolut, Interac, Zimpler, Bank Wire Transfer, Ethereum, Tether, Bitcoin, Bitcoin Cash, Litecoin, Ripple, USD Coin, Dogecoin, Cardano

Minimum Deposit Amount

€10

Deposit Fees

Withdrawal Methods

Visa, MasterCard, Bank Wire Transfer, Revolut, MiFinity, Interac, Skrill, Zimpler, Ethereum, Tether, Bitcoin, Bitcoin Cash, Litecoin, Ripple, USD Coin, Dogecoin, Cardano

Minimum Withdrawal Amount

€10

Withdrawal Fees

Withdrawal Limit

EUR 500 per day, EUR 7,000 per month

Currencies

Euros, US dollars, Canadian dollars, Australian dollars, Czech Republic korunas, Hungarian forints, Swiss francs, New Zealand dollars, Norwegian kroner, Polish zlotys, Ethereum, Tether, Bitcoin, Bitcoin Cash, Litecoin, Ripple, USD Coin, ADA

Verification Speed

24-48 hours

Pending Time

1-5 days

Withdrawal Times

E-Wallets 0-24 hours
Crypto Currencies 0-1 hours
Bank Transfers 3-7 days
Card Payments 1-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Payment Information and Options at Casoola Casino

The casino supports the major payment providers, including credit cards, web wallets, bank transfers, and it is a cryptocurrency casino. The minimum deposit starts at €10, although it varies for some options, and all deposits must be wagered at least once.

You must complete the verification process before you can withdraw. The casino aims to review your documents within 24-48 hours. Once verified, the casino aims to process your withdrawals within three business days. The finance department operates Monday to Friday, 6 am to 5 pm GMT.

The amount you can withdraw depends on your gaming activity over the past 90 days. The full table of levels is available in the terms and conditions section. You can have one pending withdrawal on your account at a time.

Game Providers

1x2Games, 3 Oaks Gaming, Amusnet (Former EGT Interactive), Apollo Games, Apparat Gaming, Avatar UX, Aviatrix, BetGames, Betsoft, Betsolutions, BF Games, BGaming, Booming Games, Caleta Gaming, CandleBets, CT Interactive, Endorphina, Evoplay, Expanse Studios, Fazi, Felix Gaming, Fugaso, G Games, GameArt, GameBeat, Gaming Corps, Gamomat, Gamzix, Givme Games, Golden Hero Games, Habanero, Hacksaw Gaming, Holle Games, Iron Dog Studios, Kalamba Games, Kiron Interactive, LuckyStreak, Mancala Gaming, Mascot Gaming, Games Global, NetGaming, OneTouch Games, Onlyplay, Oryx Gaming, PariPlay, Platipus Gaming, PlayPearls, Playson, Playtech, Popiplay, Pragmatic Play, Quickspin, Red Rake Gaming, Red Tiger Gaming, Reevo, Relax Gaming, Revolver Gaming, Rogue, RubyPlay, SA Gaming, Shady Lady, SmartSoft Gaming, Spade Gaming, Spinmatic Entertainment, Spinomenal, Spribe, Stakelogic, Swintt, TaDa Gaming, Thunderkick, Tom Horn Gaming, Vibra Gaming, VIVO Gaming, Yggdrasil Gaming, Zillion Games

RTP

Not publicly audited

RNG Tested

Progressive Jackpots

Yes

Game History Feature

Yes

Games at Casoola Casino

The casino is home to a huge portfolio of games from big industry players. Whether you're a rookie or an expert, you’ll find games to match your budget. There are plenty of online slots to play, including jackpots, Megaways, bonus buys and more. The menus can help you find each game type, or the search engine can help you pinpoint games more quickly.

If you prefer table games, there’s plenty available. You can play classic versions of online poker, blackjack, roulette, baccarat and more. The casino constantly updates its library, so you can try the latest games.

For a more interactive experience, you can choose from more than 100 live casino games. You’ll see some betting limits from the main lobby for some providers, whilst others don’t offer this feature.

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Casoola Casino’s Commitment to Responsible Gambling

If you need to take a break, you can self-exclude at any time. You can contact the casino to request that they close your account for a period of time.

Live Chat

24/7

Email Support

support@сasoola.com

FAQ Section

Yes

Support Languages

English

Customer Support at Casoola Casino

Help is never far away if you need it. One of the fastest options is live chat, which is open 24/7. You can speak to the friendly support agents with any questions or concerns. In our experience, live chat is responsive, but queues may be possible during busy periods. If you need additional support, you can email the casino at any time.

Suggest an edit

Complaints

Read the complaints other players have left for CasoolaCasino. Learn more about complaints.

Show all complaints

Submit complaint

Delayed withdrawal of 1000 euros with no timeframe for resolution gifen

I am submitting this complaint regarding delayed withdrawals at Casoola Casino.

I requested withdrawals totaling €1000 on May 11. 72 business hours and three full business days have now passed, yet the withdrawals are still pending.

I contacted live chat support multiple times, but the agents simply repeat copied-and-pasted responses and refuse to provide any concrete timeframe for resolution. In some cases, they ignored or avoided answering direct questions entirely. I have also sent emails to support and have received no replies at all.

My frustration is increased by the fact that today is Friday. Since the withdrawals are still pending after 72 business hours and three full business days, I am now seriously concerned that I may be forced to wait until next week at the earliest if the withdrawals are not processed today.

I have provided screenshots of:

- My last two live chat conversations with support (the last one shows clear signs of exasperation on my part)
- My verification status page

As can be seen from the screenshots, the live chat agents repeatedly provide generic copied-and-pasted responses while refusing to give concrete updates or answer certain questions directly.

These are my first withdrawals at this casino. Regarding verification, Casoola’s system does not require every player to verify before withdrawing. The verification section on my account specifically states that there is currently no need for my account to be verified, and documents can only be submitted when the page requests verification. The screenshot provided clearly shows this.

38h left

€1,000

Withdrawal delayed far beyond the stated processing time

My withdrawal request of 291 EUR was submitted on 23 March 2026 (I have the confirmation email from [email protected] as proof). According to the casino's own terms, the pending time for withdrawals is 24–72 hours, after which the funds should be released via the chosen payment method.

Today is 6 April 2026 — that is 14 calendar days and approximately 10 business days (roughly 80 business hours) since my request. This far exceeds the maximum 72-hour pending period stated in their terms

I have not received any communication from Casoola requesting additional documents or explaining the delay. I have attempted to contact their support but have not received a satisfactory resolution as you can see in second screen
What I expect: I am requesting the immediate processing and release of my 291 EUR withdrawal as per the casino's own stated terms and conditions.

Unresolved

€291

Complaint against Casoola Casino and responsible gambling failure

On March 2, 2026, I contacted the casino’s customer support to request the closure of my account due to gambling addiction concerns. I clearly explained that I was struggling with gambling and wanted my account closed to prevent further harm.

The casino confirmed by email that my account had been closed.

However, on March 14, 2026, I discovered that my account had not actually been closed, and I was still able to log in using the same account and personal information. During that time, I deposited and lost approximately $1300 CAD.

Since I had explicitly requested the closure of my account due to gambling problems and received confirmation that it had been closed, I believe the casino failed to apply its responsible gambling and account closure procedures.

Allowing continued access to my account after confirming its closure exposed me to further gambling harm and financial loss.

Because of this failure, I respectfully request:

-A full investigation of this situation

-A refund of the deposits/losses made after the account was confirmed closed

-Confirmation that my account is now permanently closed

I have attached the following evidence:

-The email where I requested account closure on March 2

- The email confirmation from Casoola stating that my account was closed

- Transaction history showing deposits and losses after that confirmation

Thank you for reviewing my complaint and helping resolve this matter.

Sincerely,

Unresolved

$1,300

Sportsbonus wagering doesn't work

I deposited for sportsbonus and despite the fact I was told for the first time by the agent to play real money, it didn't count as a wager..

2nd time i contact support again, and they told me that I need to play the bonus balance.

Then i play a lot of bets, and still the wager is 0% . Even they don't know ..Two agents, two different answers for the basics about the bonus.

Then I won a sportsbet, and I have an amount of 17k, and I contacted support that something is wrong and this bonus is wagered, even if it wants raw money bets, even bonus balance bets.

And it is half a month since they are searching for a way to scam the money and not make the wager as done, and give the money cause it is bugged and shows 0%.

The bonus will expire, and I will lose my money. That's the reason for the delay

Unresolved

Is not assisting with my wagering requirements query

I deposited €39 at this casino and received the 100% first deposit bonus for sports betting.
After wagering the deposit amount once on single bets with odds above 1.50, the bonus was activated.

After that, I placed single bets with odds above 2.00 and multiple bets with odds above 1.50 per selection, as required.
I have completed the required wagering, and my wagering requirement is €0.

I’ve been trying for 8-9 days to get a clear answer through the chat and via emails, and they keep telling me all sorts of inconsistent things.
This whole situation is disgraceful.

As you can see, the conversation has been pending since 13/02/2026. I was told that “you will inform me,” but I have not received any response since then.

In 20 days, the deadline for completing the bonus expires. Common sense dictates that if there is no response from your side, the wagering requirements should not be counting down in order for the deadline to expire.

At this moment, no matter how many bets I place, they are not being counted toward the wagering requirement. This means that either I will keep playing until I lose all my money, or I will continue betting without the wagering ever being fulfilled, and the deadline will simply expire.

This is a clear and undeniable case of theft.

Please, I urgently ask for your help. I would be extremely grateful.

Unresolved