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CasoolaCasino

CasoolaCasino

El casino está prohibido en tu país.

Nuestra calificación CasinoRank
3.3/10
CasinoRank
Calificación de los jugadores No hay reseñas
No hay reseñas
Tiempo de respuesta a quejas 5 Quejas
0 horas el medio 5 Quejas

Resumen rápido de AskGamblers

Opinión del editor

Casoola Casino cuenta con los juegos de azar más recientes y lo mejor de todo es que ofrece acceso instantáneo a su vestíbulo. Desde la página de inicio hasta las páginas de categorías de juegos o el centro de ayuda, la navegación es fluida y la interfaz lo suficientemente intuitiva. En general, jugar en Casoola es una experiencia divertida y agradable. 

user_avatar
Por Milica K.
Lo que nos gusta
  • Sitio web y chat en vivo 24/7 en español
  • Límite de depósito y retiro mínimo bajo
  • Admite criptomonedas
  • Juegos de casino en vivo en español
Lo que no nos gusta
  • Retiros no procesados por la noche y los fines de semana
  • Faltan herramientas de juego responsable
Aviso de afiliación

Nuestro contenido contiene enlaces de afiliados y es posible que obtengamos una comisión por los registros de casino y los depósitos realizados a través de estos enlaces. Solo recomendamos casinos con licencia y no promocionamos ninguna marca que no esté verificada por nuestros expertos en casinos. Conoce la verdad. Luego juega.

Detalles de CasoolaCasino

Aquí puedes encontrar detalles específicos sobre este casino.

  • General
  • Pagos
  • Juegos
  • Juego Responsable
  • Atención al cliente
Sitio web
https://casoola.com/es
Establecido
2026
Licencias
Costa Rica
Propietario
Lumina Holdings Limitada
Programa de afiliación
Do It Partners
Idiomas
español, inglés, alemán, francés, noruego, polaco, italiano, checo, finés, griego, árabe, Esloveno, eslovaco, croata, holandés
Tipo de casino
Crypto Casino, Deportes, Juego Instantáneo, Live Casino, Móvil
Programa VIP/de lealtad
VIP Program

Información general sobre Casoola Casino

Si estás buscando un casino online que ofrezca variedad, tanto en los juegos como en promociones, Casoola Casino es una buena opción. Su plataforma opera bajo una licencia de Costa Rica y el casino admite jugadores de todo el mundo, si dejamos a un lado la breve lista de territorios restringidos. 

Por lo tanto, los usuarios de casinos mexicanos pueden unirse a Casoola sin problemas, igual que jugadores de casinos en Paraguay, por ejemplo. Otra buena noticia es que el casino está disponible en español.

Antes de registrar una cuenta, sin embargo, te invitamos a leer nuestra reseña para conocer más detalles sobre los juegos, métodos de pago, y herramientas de juego responsable disponibles. 

Si lo que Casoola tiene para ofrecer te parece divertido, no te olvides de regresar y dejar tu comentario en la sección de revisiones de los jugadores de Casoola Casino al pie de la página.

StallCation

Quejas

Lee las quejas que otros jugadores han dejado sobre CasoolaCasino. Obtén más información sobre las quejas.

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Delayed withdrawal of 1000 euros with no timeframe for resolution gifen
I am submitting this complaint regarding delayed withdrawals at Casoola Casino.

I requested withdrawals totaling €1000 on May 11. 72 business hours and three full business days have now passed, yet the withdrawals are still pending.

I contacted live chat support multiple times, but the agents simply repeat copied-and-pasted responses and refuse to provide any concrete timeframe for resolution. In some cases, they ignored or avoided answering direct questions entirely. I have also sent emails to support and have received no replies at all.

My frustration is increased by the fact that today is Friday. Since the withdrawals are still pending after 72 business hours and three full business days, I am now seriously concerned that I may be forced to wait until next week at the earliest if the withdrawals are not processed today.

I have provided screenshots of:

- My last two live chat conversations with support (the last one shows clear signs of exasperation on my part)
- My verification status page

As can be seen from the screenshots, the live chat agents repeatedly provide generic copied-and-pasted responses while refusing to give concrete updates or answer certain questions directly.

These are my first withdrawals at this casino. Regarding verification, Casoola’s system does not require every player to verify before withdrawing. The verification section on my account specifically states that there is currently no need for my account to be verified, and documents can only be submitted when the page requests verification. The screenshot provided clearly shows this.
Chart Pointer
38h Restantes
€1,000
Withdrawal delayed far beyond the stated processing time
My withdrawal request of 291 EUR was submitted on 23 March 2026 (I have the confirmation email from [email protected] as proof). According to the casino's own terms, the pending time for withdrawals is 24–72 hours, after which the funds should be released via the chosen payment method.

Today is 6 April 2026 — that is 14 calendar days and approximately 10 business days (roughly 80 business hours) since my request. This far exceeds the maximum 72-hour pending period stated in their terms

I have not received any communication from Casoola requesting additional documents or explaining the delay. I have attempted to contact their support but have not received a satisfactory resolution as you can see in second screen
What I expect: I am requesting the immediate processing and release of my 291 EUR withdrawal as per the casino's own stated terms and conditions.
Status unsolved No resuelta
€291
Complaint against Casoola Casino and responsible gambling failure

On March 2, 2026, I contacted the casino’s customer support to request the closure of my account due to gambling addiction concerns. I clearly explained that I was struggling with gambling and wanted my account closed to prevent further harm.

The casino confirmed by email that my account had been closed.

However, on March 14, 2026, I discovered that my account had not actually been closed, and I was still able to log in using the same account and personal information. During that time, I deposited and lost approximately $1300 CAD.

Since I had explicitly requested the closure of my account due to gambling problems and received confirmation that it had been closed, I believe the casino failed to apply its responsible gambling and account closure procedures.

Allowing continued access to my account after confirming its closure exposed me to further gambling harm and financial loss.

Because of this failure, I respectfully request:

-A full investigation of this situation

-A refund of the deposits/losses made after the account was confirmed closed

-Confirmation that my account is now permanently closed

I have attached the following evidence:

-The email where I requested account closure on March 2

- The email confirmation from Casoola stating that my account was closed

- Transaction history showing deposits and losses after that confirmation

Thank you for reviewing my complaint and helping resolve this matter.


Sincerely,

<full name removed>

Status unsolved No resuelta
$1,300
Sportsbonus wagering doesn't work

I deposited for sportsbonus and despite the fact I was told for the first time by the agent to play real money, it didn't count as a wager..

2nd time i contact support again, and they told me that I need to play the bonus balance.

Then i play a lot of bets, and still the wager is 0% . Even they don't know ..Two agents, two different answers for the basics about the bonus.

Then I won a sportsbet, and I have an amount of 17k, and I contacted support that something is wrong and this bonus is wagered, even if it wants raw money bets, even bonus balance bets.

And it is half a month since they are searching for a way to scam the money and not make the wager as done, and give the money cause it is bugged and shows 0%.

The bonus will expire, and I will lose my money. That's the reason for the delay

Status unsolved No resuelta
Is not assisting with my wagering requirements query
I deposited €39 at this casino and received the 100% first deposit bonus for sports betting.
After wagering the deposit amount once on single bets with odds above 1.50, the bonus was activated.

After that, I placed single bets with odds above 2.00 and multiple bets with odds above 1.50 per selection, as required.
I have completed the required wagering, and my wagering requirement is €0.

I’ve been trying for 8-9 days to get a clear answer through the chat and via emails, and they keep telling me all sorts of inconsistent things.
This whole situation is disgraceful.

As you can see, the conversation has been pending since 13/02/2026. I was told that “you will inform me,” but I have not received any response since then.

In 20 days, the deadline for completing the bonus expires. Common sense dictates that if there is no response from your side, the wagering requirements should not be counting down in order for the deadline to expire.

At this moment, no matter how many bets I place, they are not being counted toward the wagering requirement. This means that either I will keep playing until I lose all my money, or I will continue betting without the wagering ever being fulfilled, and the deadline will simply expire.

This is a clear and undeniable case of theft.

Please, I urgently ask for your help. I would be extremely grateful.
Status unsolved No resuelta

Estadísticas de quejas de CasoolaCasino

Resueltas 0 / 4
Cantidad promedio $322
Duración media de quejas N/A
Tiempo de respuesta promedio N/A

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