Complaint #11
CasoolaCasino
Delay withdrawal 20260821
1 week ago
Dear Casoolino Complaints Department,
I am writing to submit a formal complaint regarding three outstanding withdrawals, each in the amount of HUF 200,000, requested on August 21, August 22, and August 23, 2026.
As of today, August 31, 2026, none of these withdrawals has been paid, despite the fact that a significant amount of time has already passed. The total outstanding amount is therefore HUF 600,000.
What is even more concerning is the way this matter has been handled by both your VIP Customer Support and regular Customer Support teams. Instead of providing a clear explanation, a concrete resolution, or a reasonable timeframe for payment, I have received dismissive and arrogant responses. Despite repeatedly contacting your support teams, no meaningful action appears to have been taken to resolve the issue.
I find this level of service completely unacceptable, particularly considering the amounts involved and the fact that these are legitimate withdrawal requests.
I therefore formally request:
Immediate processing and payment of all three outstanding withdrawals, totaling HUF 600,000.
A clear written explanation as to why these withdrawals have not been completed.
Confirmation that there are no further issues, verification requirements, or restrictions preventing the payments from being processed.
A specific and realistic date by which the full outstanding amount will be credited to my payment account.
A review of the conduct of the customer support representatives who have handled my case.
Please treat this as a formal complaint and escalate it to the appropriate complaints or management department. I expect a substantive written response rather than another generic response from customer support.
If this matter is not resolved promptly, I will consider escalating the complaint to the relevant licensing authority, ADR/complaints body, and any other competent regulatory or dispute-resolution authority available to me. I will also retain records of all withdrawal requests and communications with your support teams as evidence of the way this matter has been handled.
I expect the outstanding HUF 600,000 to be paid without further unnecessary delay.
I look forward to receiving your formal response and a concrete resolution.
Yours faithfully,
Galambos
[Casoolino Username / Account ID]
I am writing to submit a formal complaint regarding three outstanding withdrawals, each in the amount of HUF 200,000, requested on August 21, August 22, and August 23, 2026.
As of today, August 31, 2026, none of these withdrawals has been paid, despite the fact that a significant amount of time has already passed. The total outstanding amount is therefore HUF 600,000.
What is even more concerning is the way this matter has been handled by both your VIP Customer Support and regular Customer Support teams. Instead of providing a clear explanation, a concrete resolution, or a reasonable timeframe for payment, I have received dismissive and arrogant responses. Despite repeatedly contacting your support teams, no meaningful action appears to have been taken to resolve the issue.
I find this level of service completely unacceptable, particularly considering the amounts involved and the fact that these are legitimate withdrawal requests.
I therefore formally request:
Immediate processing and payment of all three outstanding withdrawals, totaling HUF 600,000.
A clear written explanation as to why these withdrawals have not been completed.
Confirmation that there are no further issues, verification requirements, or restrictions preventing the payments from being processed.
A specific and realistic date by which the full outstanding amount will be credited to my payment account.
A review of the conduct of the customer support representatives who have handled my case.
Please treat this as a formal complaint and escalate it to the appropriate complaints or management department. I expect a substantive written response rather than another generic response from customer support.
If this matter is not resolved promptly, I will consider escalating the complaint to the relevant licensing authority, ADR/complaints body, and any other competent regulatory or dispute-resolution authority available to me. I will also retain records of all withdrawal requests and communications with your support teams as evidence of the way this matter has been handled.
I expect the outstanding HUF 600,000 to be paid without further unnecessary delay.
I look forward to receiving your formal response and a concrete resolution.
Yours faithfully,
Galambos
[Casoolino Username / Account ID]
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