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Casoo Casino

Our Rating CasinoRank
9.1/10
CasinoRank
Player Rating 372 reviews
9.5/10
372 reviews
Complaint Response 26 complaints
2 days avg. 26 complaints

AskGamblers Quick Overview

Editor’s View

Casoo Casino takes you on an adventure in space! The endless cosmos isn’t empty – at least not when we talk about Casoo Casino. Players can find a wide range of casino games they can enjoy on PC, Mac or mobile.

What we like
  • Top tier software providers
  • Mobile friendly design
  • Live chat open 24/7
What we don’t like
  • Limited selection of table games
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Casoo Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.casoo.com
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Norwegian, Polish, German, Danish, Spanish
Casino Type
Mobile, Instant Play, Live Casino, Crypto Casino

General Information About Casoo Casino

When you’re looking at the best casino websites, each of them is a part of a reputable gambling company and has a respected licence that allows them to provide gambling services. Casoo Casino isn’t an exception. It comes with a Curacao gambling licence and is owned and operated by SG International N.V.

Registration is simple, and some personal details are required to get started. Remember that you have to be 18 or older to enter Casoo Casino.

Before you take off to explore the vastness of Casoo Casino, we recommend you read our casino review, in which you will learn everything about this operator, ranging from the set of games offered to responsible gambling tools available.

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Complaints

Read the complaints other players have left for Casoo Casino. Learn more about complaints.

Show all complaints
Casoo Casino - Not getting my money withdrawn
I have been a member of this casino since 2024. During my first year, I had no issues with withdrawals. However, this year I have experienced major problems when trying to withdraw funds.

I made my first withdrawals on the 9th (two withdrawals) and another one the following day. I used the same bank card that I used for deposits and that I have previously used for withdrawals without any issues. All of these withdrawals were returned to my account after six business days, and I was informed that my bank had declined the transactions. I contacted my bank and the card issuer, and they confirmed that they have not received or declined any transactions and that there are no restrictions on my card.

I then contacted customer support, who asked me to make another withdrawal. I did so, and the following day I received a message stating:

"Our Finance Department has informed us that your withdrawal has been unsuccessful and has been cancelled. We'd like to kindly ask you to try making the withdrawal again, or try making the withdrawal using an alternative payment method, such as instant banking, if suitable."

When I contacted support again, they told me that I must use the same card that had previously been used for withdrawals, even though I already had done so. They also asked me to try again and assured me that this time everything would go through without any issues (see attached files).

When I tried again, I received yet another message a few hours later stating:

"Our Financial Department informed us that the withdrawals you have requested were returned to your gaming balance because of the rejection on your bank side.
We kindly ask you to try again and use a different card for your future withdrawal.
We sincerely apologise for the inconvenience it may have caused you.
Should you have any additional questions, please do not hesitate to contact us at any time."

I contacted my bank again, and they confirmed that this information is incorrect. This is also evident, as it would be impossible for the bank to receive and reject a card transaction within just a few hours on the same day.

Please see all attached files for reference.
staus Resolved
€600
Casoo Casino - Allowed me to KYC and Deposit from restricted country

Dear AG Team, in AUG 2020 I registered an Account at Casoo Casino.

While registering, I gad to set a password, the Nickname , e-mail address and the country I live in. Made a small deposit. Played some games. Then - got some winnings and made withdraw. I'v got a personal LTC wallet address to made my deposits to casoo. Hash is - https://live.blockcypher.com/ltc/address/MJgtzkEKQsfCWwZwMDXagUtZAazc31SVJC/

As you can see - I deposit to this address 272,18 LTC. Logs from my account is attached.

In 2022 year, from January - to December - I made deposits around at 20k+ Euro. But I've got no luck and just played it - so I didn't made any try to withdraw money. But when I've got a bonus in January - I got some play and want to withdraw - then I see. I've got no withdraw methods and wrote to support.

Than security answer me. That they blocked my account because my country (Russia) is restricted from their site.

But when I made deposits - it wasn't restricted. And when they gave me bonuses - it wasn't restricted.

So it's clearly to see for me - It's not fair play from them. Because, they got all my deposits and NOTHING is tell me on site or smth that I can't play in casino. But when I want to take some money back - they just say "It's restricted". Not correct, they were Not allowed to accept me AS a Player neither to accept my deposits.

Answer from security last was like:

"Please kindly note that our security system is checking user profiles only upon a withdrawal request, which is why we only now were able to detect your account and its origin country."

So in my mind - Restricted and blocked - okay. But take money from me that I deposited - unfair. They shouldn't allow me or inform me.

So dear team. Please help to solve this issue.

I want to:

  1. Void all stakes on my account
  2. Refund to balance ALL balances with the calculation of the fair formula: deposits minus withdrawals

Can you Help?

staus Resolved
Casoo Casino - Depositing amounts exceeding deposit limits
Hello,

Firstly, I am re-submitting this complaint as my first attempt got rejected due to insufficient evidence. I will try to structure this one as best as I can, with evidence to support all my claims, and I hope that you will give it a chance because I believe I have a good case. Secondly, apologies in advance for the long post.

This complaint is in regards to Casoo casino allowing me to deposit amounts exceeding my confirmed deposit limit.

Before I start, I want to clarify that Casoo casino do not have any tools on their website that allow the user to set their own deposit limits. To be able to set a deposit limit, the user has to request it via email. Their terms and conditions state the following under section 8.4:
“8.4 You can set a deposit limit on Your Account in any one day. For details of how to set up a deposit limit please contact [email protected]. Any confirmed reductions to your deposit limit will be of immediate effect.”
I will also mention that my account has been fully verified since I started playing (ID, address and deposit method)

Below is the full timeline of events. I will try to attach evidence for each point.

1. My initial request
On the 5th of January 2020 I emailed [email protected] asking them to set a monthly deposit limit on my account. They replied the following day to say that the support department can not set limits and that I should contact the security department instead ([email protected]) . This email conversation is attached as “Attachment 1”
I believe that I had then forwarded the email to the security department immediately after. However, I think I deleted the email and could not find it.

2. Following request being ignored by the security department
On the 11th of January 2020 I emailed [email protected] asking them to set a monthly deposit limit on my account. They did not reply. Email attached as “Attachment 2”

3. Receiving confirmation that a deposit limit has been set
On the 13th of January 2020 I emailed again, telling them that I have been depositing more than I can afford to lose due to the lack of a deposit limit and asking for one to be set again. Email attached as “Attachment 3”
They replied asking for a more detailed explanation of why I want to have a deposit limit set. I replied to them 5 minutes later, giving them the information they asked for and requesting a limit of 20euro per month to be set.
Later that day, I received confirmation from their security department that they have set a limit on my account for 20euro/month. Emails attached as “Attachment 4”

4. Continuing to be able to deposit freely
After receiving confirmation that the deposit limit has been set, I did not play for a week. However, because I am an impulsive gambler and struggle to control my urges, I went back and tried to deposit. To my surprise, it worked. I deposited 20 euro, lost it, tried to deposit again and it worked. Rinse and repeat 100 times from January until present.
I lost much more than I can afford in this period of time. Two days ago, I asked Casoo support (live chat) to send me a summary of my deposits from January-March. They then emailed it to me – please see “Attachment 5”. You will be able to see that I deposited 1600 euro between February and March.
I had also deposited 2000 euro in January. A large part of this amount was deposited while being ignored by the security department but before they confirmed the deposit limits.

The AskGamblers website states the below in the submit-complaint screen
a) "The ignorance or misunderstanding of the casino terms and conditions is not an excuse and if you have really breached one or few of them, the online operator is within its powers to act accordingly. If it’s written that you have to wait at least 24 hours until the deposit changes take place, then you must wait for a day and that’s all, no exceptions would be accepted."

In my opinion, this was not the case. I believe I have a good understanding of the casino terms and conditions and my actions were in line with the terms.

b) "Did the casino accept deposits amounts exceeding the deposit limits? If so, then you are free to ask for a refund for all sums accepted by the casino, which are over the deposit limit, you have set. There are no exceptions for this rule and each casino is obliged to follow it."

In my humble opinion, this was the case here. This is why I am trying to obtain a refund.

I believe that any deposits made in February-March (which surpass the monthly limit of 20euro) should be refunded. This means 1540euro.
I also believe that deposits made between January 6thth-January31st should be refunded in good faith. From my calculations , this was 800euro.
Total refund amount I am seeking is 2340euro.

Please, if the format of the attachments is not good enough, let me know and I will send you the emails either in PDF or original HTML format

@AskGamblers, I hope you will find that this situation deserves a fair trial.

Thank you
Adrian
staus Resolved
€500

Complaint Statistics

Resolved 25
Avg. Amount $ 2,613
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
9.5/10 372 reviews

Top reviews from our players

As someone who needs a good escape from stress, this place definitely has its perks! 🎰 First off, there’s a huge variety of games, so there's always something fun to distract me from my worries. The user-friendly layout makes it super easy to find my favorite games, which is a lifesaver when I’m feeling overwhelmed. Plus, the bonuses and promotions are sweet—they help me stretch my budget and get in more playtime! And the mobile version? It’s clutch! I can sneak in a quick game on my phone whenever I need a break. 📱

The withdrawal times can be a drag; waiting for my cash when I just want to celebrate a win is no fun. 😩 I also wish there were more payment options—sometimes it feels a bit limiting when all I want to do is enjoy the games. And as a sports fan, the lack of a sportsbook is disappointing. I’d love to mix my love for gaming with some sports action! 🏀⚽

The site’s super easy to navigate, and the UI is bright and welcoming. getting into the action is no sweat. I’m all about the Glimmer system. It’s way cooler than those usual loyalty programs and gives me more control over my rewards. No rush, just fun.
The game selection is solid. Love the slots, especially Money Train and megaways. Great mix of classics and new releases. The welcome bonus is fire, 100% match + 100 free spins. Mobile is smooth, perfect for on the go.
Customer support is quick and always helpful. I don’t have to chase them, which is rare. Deserves a 10/10 for the overall vibe.

Sometimes, there’s the odd bug that messes with the flow, kinda annoying, ngl. But tbh, it’s small potatoes compared to the overall vibe. The pros def outweigh the cons here 👌🏽

I really enjoy playing at Casoo Casino as it offers a lot of fun games from top software providers. The site is easy to use on both my phone and computer, so I can play anytime, anywhere. The live chat support is available 24/7, so I can always get help if I need it. There’s also a wide selection of slots and live casino games, and I love that I can use crypto to make deposits and withdrawals. It’s a nice option if you’re into crypto.

However, there are a few things I don’t love. The table game selection is pretty limited, with only a few versions of blackjack, roulette, and other games. It can be hard to find all the table games since there’s no dedicated section for them. Also, the withdrawal limits can be a bit restrictive, with a 10% fee and a monthly withdrawal cap of €10,000. That can be a downside if you plan to withdraw large amounts.

So, I’ve been hanging out at CASOO for a bit now, and it’s been a blast! First off, their welcome deal is pretty sweet, 100% deposit match plus 100 free spins! 🎉 It gave me a solid kickstart to play my favourite slot games. And that glimmer system? Sooooo cool! I've only been playing for a few weeks, and booooom! I got extra rewards!!! Cashing in and out is also a breeze with the e-wallet options like Skrill and MiFinity. I really like that CASOO supports these payment methods, they make everything so smooth. Plus, they’re always rolling out new stuff, like fresh slots, live game shows, you name it. It’s like every time I log in, there’s something new to check out on this platform.

There’s only one bummer. The live support can be kinda slow, and I’ve had moments where I didn’t hear back at all. 😕 Since I’m always on there, I really wish they’d step up their game in that department. Overall, though, it’s still a solid platform to chill and play!

Casoo has quickly become one of my favourite online casinos because of its impressive user interface, making it super easy to find games and navigate the site. I also love that the site offers a wide range of games from many different providers, which keeps things fresh and exciting. I’ve had a few withdrawals, and they were processed quickly, usually within an hour, which is impressive!

I’ve tried over 50 online casinos, and honestly, this one’s up there with the best. My first deposit bonus didn’t go as planned, but on my second one, I got free spins. After meeting the wagering, I managed to cash out €170 to my crypto wallet. The RTP is pretty solid here, and the games are actually fun, not just about gambling for the sake of it. Also, I love that they don’t mess around with a bunch of currencies, which can mess with RTP. Most players use EUR, so that’s definitely a win.

My first deposit didn’t go as planned. I lost the bonus pretty quickly, which was a bit frustrating, but honestly, that’s just part of the game. The second deposit, though, really made up for it.

The variety of payment methods is a huge plus. Deposits and withdrawals are seamless, and I never had any issues with transactions so far. I like Casoo Casino

Casoo has quickly become one of my favourites because of its unique space theme which is so different from the usual casino look. right from the start, I was impressed by how easy it was to sign up. the site also has fantastic selection of slots and some awesome jackpot games that kept me on my toes. the graphics are smooth, and the games load really fast with no annoying lag!

I love casinos but I'm new to online gambling. I’m not very tech-savvy, but CASOO is easy to navigate, which I really appreciate. The layout is clear, and I didn’t get lost trying to find my way around. I mainly enjoy table games like blackjack and roulette, and the site has plenty of options. My favourite is Atlantic City Blackjack, and it runs with no glitches. What I found the most helpful is their customer support. I’ve reached out a couple of times, and their team was quick, friendly, and really efficient in solving my issues.

Casoo is missing some providers but I can get behind their current selection. I got introduced to Hacksaw and Kalamba which have grown on me now. Looking forward to playing more slots.

I’m open-minded with the games available to me, but I do wish that I could play the ones I’m familiar with. Money Train and the Rich Wilde series don’t appear on my page and I think Casoo will improve if it can get those.

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