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Casoo Casino

Our Rating CasinoRank
9.1/10
CasinoRank
Player Rating 372 reviews
9.5/10
372 reviews
Complaint Response 26 complaints
2 days avg. 26 complaints

AskGamblers Quick Overview

Editor’s View

Casoo Casino takes you on an adventure in space! The endless cosmos isn’t empty – at least not when we talk about Casoo Casino. Players can find a wide range of casino games they can enjoy on PC, Mac or mobile.

What we like
  • Top tier software providers
  • Mobile friendly design
  • Live chat open 24/7
What we don’t like
  • Limited selection of table games
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Casoo Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.casoo.com
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Norwegian, Polish, German, Danish, Spanish
Casino Type
Mobile, Instant Play, Live Casino, Crypto Casino

General Information About Casoo Casino

When you’re looking at the best casino websites, each of them is a part of a reputable gambling company and has a respected licence that allows them to provide gambling services. Casoo Casino isn’t an exception. It comes with a Curacao gambling licence and is owned and operated by SG International N.V.

Registration is simple, and some personal details are required to get started. Remember that you have to be 18 or older to enter Casoo Casino.

Before you take off to explore the vastness of Casoo Casino, we recommend you read our casino review, in which you will learn everything about this operator, ranging from the set of games offered to responsible gambling tools available.

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Complaints

Read the complaints other players have left for Casoo Casino. Learn more about complaints.

Show all complaints
Casoo Casino - Not getting my money withdrawn
I have been a member of this casino since 2024. During my first year, I had no issues with withdrawals. However, this year I have experienced major problems when trying to withdraw funds.

I made my first withdrawals on the 9th (two withdrawals) and another one the following day. I used the same bank card that I used for deposits and that I have previously used for withdrawals without any issues. All of these withdrawals were returned to my account after six business days, and I was informed that my bank had declined the transactions. I contacted my bank and the card issuer, and they confirmed that they have not received or declined any transactions and that there are no restrictions on my card.

I then contacted customer support, who asked me to make another withdrawal. I did so, and the following day I received a message stating:

"Our Finance Department has informed us that your withdrawal has been unsuccessful and has been cancelled. We'd like to kindly ask you to try making the withdrawal again, or try making the withdrawal using an alternative payment method, such as instant banking, if suitable."

When I contacted support again, they told me that I must use the same card that had previously been used for withdrawals, even though I already had done so. They also asked me to try again and assured me that this time everything would go through without any issues (see attached files).

When I tried again, I received yet another message a few hours later stating:

"Our Financial Department informed us that the withdrawals you have requested were returned to your gaming balance because of the rejection on your bank side.
We kindly ask you to try again and use a different card for your future withdrawal.
We sincerely apologise for the inconvenience it may have caused you.
Should you have any additional questions, please do not hesitate to contact us at any time."

I contacted my bank again, and they confirmed that this information is incorrect. This is also evident, as it would be impossible for the bank to receive and reject a card transaction within just a few hours on the same day.

Please see all attached files for reference.
staus Resolved
€600
Casoo Casino - Allowed me to KYC and Deposit from restricted country

Dear AG Team, in AUG 2020 I registered an Account at Casoo Casino.

While registering, I gad to set a password, the Nickname , e-mail address and the country I live in. Made a small deposit. Played some games. Then - got some winnings and made withdraw. I'v got a personal LTC wallet address to made my deposits to casoo. Hash is - https://live.blockcypher.com/ltc/address/MJgtzkEKQsfCWwZwMDXagUtZAazc31SVJC/

As you can see - I deposit to this address 272,18 LTC. Logs from my account is attached.

In 2022 year, from January - to December - I made deposits around at 20k+ Euro. But I've got no luck and just played it - so I didn't made any try to withdraw money. But when I've got a bonus in January - I got some play and want to withdraw - then I see. I've got no withdraw methods and wrote to support.

Than security answer me. That they blocked my account because my country (Russia) is restricted from their site.

But when I made deposits - it wasn't restricted. And when they gave me bonuses - it wasn't restricted.

So it's clearly to see for me - It's not fair play from them. Because, they got all my deposits and NOTHING is tell me on site or smth that I can't play in casino. But when I want to take some money back - they just say "It's restricted". Not correct, they were Not allowed to accept me AS a Player neither to accept my deposits.

Answer from security last was like:

"Please kindly note that our security system is checking user profiles only upon a withdrawal request, which is why we only now were able to detect your account and its origin country."

So in my mind - Restricted and blocked - okay. But take money from me that I deposited - unfair. They shouldn't allow me or inform me.

So dear team. Please help to solve this issue.

I want to:

  1. Void all stakes on my account
  2. Refund to balance ALL balances with the calculation of the fair formula: deposits minus withdrawals

Can you Help?

staus Resolved
Casoo Casino - Depositing amounts exceeding deposit limits
Hello,

Firstly, I am re-submitting this complaint as my first attempt got rejected due to insufficient evidence. I will try to structure this one as best as I can, with evidence to support all my claims, and I hope that you will give it a chance because I believe I have a good case. Secondly, apologies in advance for the long post.

This complaint is in regards to Casoo casino allowing me to deposit amounts exceeding my confirmed deposit limit.

Before I start, I want to clarify that Casoo casino do not have any tools on their website that allow the user to set their own deposit limits. To be able to set a deposit limit, the user has to request it via email. Their terms and conditions state the following under section 8.4:
“8.4 You can set a deposit limit on Your Account in any one day. For details of how to set up a deposit limit please contact [email protected]. Any confirmed reductions to your deposit limit will be of immediate effect.”
I will also mention that my account has been fully verified since I started playing (ID, address and deposit method)

Below is the full timeline of events. I will try to attach evidence for each point.

1. My initial request
On the 5th of January 2020 I emailed [email protected] asking them to set a monthly deposit limit on my account. They replied the following day to say that the support department can not set limits and that I should contact the security department instead ([email protected]) . This email conversation is attached as “Attachment 1”
I believe that I had then forwarded the email to the security department immediately after. However, I think I deleted the email and could not find it.

2. Following request being ignored by the security department
On the 11th of January 2020 I emailed [email protected] asking them to set a monthly deposit limit on my account. They did not reply. Email attached as “Attachment 2”

3. Receiving confirmation that a deposit limit has been set
On the 13th of January 2020 I emailed again, telling them that I have been depositing more than I can afford to lose due to the lack of a deposit limit and asking for one to be set again. Email attached as “Attachment 3”
They replied asking for a more detailed explanation of why I want to have a deposit limit set. I replied to them 5 minutes later, giving them the information they asked for and requesting a limit of 20euro per month to be set.
Later that day, I received confirmation from their security department that they have set a limit on my account for 20euro/month. Emails attached as “Attachment 4”

4. Continuing to be able to deposit freely
After receiving confirmation that the deposit limit has been set, I did not play for a week. However, because I am an impulsive gambler and struggle to control my urges, I went back and tried to deposit. To my surprise, it worked. I deposited 20 euro, lost it, tried to deposit again and it worked. Rinse and repeat 100 times from January until present.
I lost much more than I can afford in this period of time. Two days ago, I asked Casoo support (live chat) to send me a summary of my deposits from January-March. They then emailed it to me – please see “Attachment 5”. You will be able to see that I deposited 1600 euro between February and March.
I had also deposited 2000 euro in January. A large part of this amount was deposited while being ignored by the security department but before they confirmed the deposit limits.

The AskGamblers website states the below in the submit-complaint screen
a) "The ignorance or misunderstanding of the casino terms and conditions is not an excuse and if you have really breached one or few of them, the online operator is within its powers to act accordingly. If it’s written that you have to wait at least 24 hours until the deposit changes take place, then you must wait for a day and that’s all, no exceptions would be accepted."

In my opinion, this was not the case. I believe I have a good understanding of the casino terms and conditions and my actions were in line with the terms.

b) "Did the casino accept deposits amounts exceeding the deposit limits? If so, then you are free to ask for a refund for all sums accepted by the casino, which are over the deposit limit, you have set. There are no exceptions for this rule and each casino is obliged to follow it."

In my humble opinion, this was the case here. This is why I am trying to obtain a refund.

I believe that any deposits made in February-March (which surpass the monthly limit of 20euro) should be refunded. This means 1540euro.
I also believe that deposits made between January 6thth-January31st should be refunded in good faith. From my calculations , this was 800euro.
Total refund amount I am seeking is 2340euro.

Please, if the format of the attachments is not good enough, let me know and I will send you the emails either in PDF or original HTML format

@AskGamblers, I hope you will find that this situation deserves a fair trial.

Thank you
Adrian
staus Resolved
€500

Complaint Statistics

Resolved 25
Avg. Amount $ 2,613
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
9.5/10 372 reviews

Top reviews from our players

The first thing I love about Casoo is the top-tier software providers. The games are smooth and visually stunning, making every session fun. The mobile-friendly design is another big plus; I can play my favourite games on the go without any hassle. Plus, the 24/7 live chat support is great! Whenever I have a question or need help, I can get assistance quickly.

I only have one dislike about it, the withdrawal fees can be a bit annoying, especially when I want to cash out my winnings, which often feels frustrating and costly.

I've really enjoyed my time at this casino. They've got a great selection of game providers, and it’s cool that they accept deposits using cryptocurrency. I'm not that tech savy so it's good that their website is easy to navigate, and the live chat is on point when I needed help.

Not all bonuses are available for every country, which can be a bit disappointing. But overall, it's still a solid place to play. The games are fun, withdrawals are reliable, and the platform runs smoothly.

I've been playing on Casoo for a little while now and all I can is that I'm amazed! The vibe of the site is super cool. It has this fun, space-themed design that makes everything feel a bit more exciting. I also found it pretty easy to navigate, which is a big plus. And the games? I was impressed with the wide selection of slot titles the site has to offer. there are also table games from top-tier providers that I got to try.

My experience playing at Casoo is great! The game selection is wide, with top-tier software providers like Pragmatic Play and Evolution ensuring high-quality slots and live casino options. I also appreciate how mobile-friendly the site is, making it easy for me to play wherever I am. The 24/7 live chat support is another big plus, whenever I had a question, I got help fast. Another highlight for me is the payment options I used Bitcoin to fund my account.

While Casoo has a lot of good points, there are a few downsides. The biggest issue for me is the limited selection of table games. If you enjoy blackjack, roulette, or poker, you might find the options a bit lacking compared to other casinos.

Took me a while before I tried Casoo, but I guess it's better late than never. I just wish I tried it earlier because this has been the best online casino I've ever played on. Casoo has a wide variety of slot games, which are all from the industry's top game developers. transactions are also fast, and there's even a live chat that's open 24/7

While I adore Casoo, I do wish they improve their table games selection soon. They have a solid variety, but adding more options would make the experience even better.

The software at this casino is good, and there are so many game providers to choose from. After I hit my welcome bonus wager, the game even paused to see if I wanted to keep betting, which I thought was pretty cool.

Right now, I don’t have anything to complain about. Everything works as it should. It’s been a hassle-free experience so far, and I’m happy with how things are going.

I'm always stressed at work, and playing at Casoo has been a great way to unwind. The 100% bonus up to €300 really enhances my deposits and gameplay. The site is user-friendly, and I love discovering new games every time I log in. Their ongoing promos keep everything fresh and rewarding, which makes me look forward to my next session.

While it is a lot of fun, there are a couple of drawbacks for me. The 25x wagering requirements can be a bit challenging when it comes to cashing out my winnings. Still, it’s a solid platform for some enjoyable gaming.

FINALLY! I’ve been looking for a solid casino with a great slot selection, and Casoo is a dream come true for me. I’m a sucker for slot games, and this place has all my faves like Book of Dead and Joker Pro. Plus, their rewards system is on point. I'm lovin those double points weekends!! The site is smooth too, no lag or glitches whatsoever. Totally a 100/10 for me :D

So far, I’ve had zero issues. The games run smoothly, withdrawals are quick, and the site is easy to navigate. Definitely sticking with Casoo for my spins and hoping for more big wins.

I’ll be damned, this casino’s a keeper. I’ve seen my fair share of sites, but this one's top-tier, no question. The game selection’s loaded with every slot, table game, and live dealer setup you could want. The site itself is clean, easy on the eyes, and smooth. They’ve got these fun little challenges and rewards that keep things interesting, not just the same old spin-and-hope routine. Best part for me is withdrawals hit fast. Ain’t nobody got time to wait days for their winnings. No real complaints from me, really an 11/10 if that's even a thing. Would cash out again.

The casino has a progressive jackpot tracker that shows which jackpots are about to drop, adding excitement to playing high-payout slots. It’s a useful feature for those chasing big wins.

The tracker doesn’t always update in real-time, so some jackpots may have already been won by the time you start playing. Also, not all jackpot games are included in the tracker.

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