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Casinado Casino

Item: Casinado Casino
Rating: 6.5
Author: Goran G.

Our Rating CasinoRank

6.5/10

CasinoRank

Player Rating No reviews yet

No reviews yet

Complaint Response 4 complaints

3 days avg. 4 complaints

AskGamblers Quick Overview

Editor’s View

Casinado Casino is a great destination for all your favourite games. There is a good selection of payment options, and you won't need to worry about fees as they are all fee-free. The site is easy to use, although there is no navigation bar, which is something we would like to see added in the future to improve navigation.

Goran G.

What we like

Excellent selection of games
24/7 live chat
No payment fees

What we don’t like

Slow withdrawals
No evening or weekend withdrawals

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Casinado Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://casinado.com/

Established

2023

Licences

Anjouan Gaming Board

Company

Casolinia Group

Affiliate Program

Bluewin Partners

Languages

English, Spanish, German, Greek, French, Italian

Casino Type

Instant Play, Live Casino, Mobile, Sports, Crypto Casino

General Information about Casinado Casino

Casinado Casino is an online casino site where you can find industry favourite games all under one roof. The casino is available across a multitude of devices, including web and mobile platforms. You can sign up using AskGamblers on any device.

If you use our tabs above, you can see which languages and currencies are supported here. You can also use this page to check the casino rating and complaints history.

Deposit Methods

MasterCard, Skrill, Skrill 1-Tap, Payz, Neteller, Jeton, MiFinity, MuchBetter, Neosurf, Bank Wire Transfer, SticPay, EPS, Rapid Transfer, Paysafecard, eZeeWallet, CashtoCode, Visa, AstroPay Card, Flexepin, Siru Mobile, Danske Bank, Handelsbanken, Nordea, Aktia, Zimpler, Volt, Postepay, Santander, Todito Cash, SPEI, oxxo, 7Eleven, Pago Efectivo, Scotiabank

Deposit Fees

Withdrawal Methods

Skrill, Skrill 1-Tap, Payz, Neteller, Jeton, MiFinity, Tether, Bitcoin, Litecoin, Ethereum, USD Coin, Dogecoin, TRON, Visa, MuchBetter, SticPay, Bank Wire Transfer, MasterCard, Rapid Transfer, eZeeWallet, AstroPay Card, Zimpler, Nordea, Danske Bank, Handelsbanken

Withdrawal Fees

Withdrawal Limit

EUR 500 per day, EUR 7,000 per month

Currencies

Euros, US dollars, Chilean pesos, Peruvian nuevos soles, Canadian dollars, Czech Republic korunas, Hungarian forints, Norwegian kroner, Polish zlotys, South African Rand, New Zealand dollars

Pending Time

3-5 days

Withdrawal Times

E-Wallets 24-72 hours
Bank Transfers 24-72 hours
Card Payments 24-72 hours
Weekend Cashouts No
Progressive Jackpot Wins None

Payment Information and Options at Casinado Casino

You can choose from a selection of payment methods, including Skill, Neteller and more. The minimum deposit starts at €10, and the same applies to withdrawals. There are also no fees associated with any deposits or withdrawals.

You must wager any deposits 1x before you can withdraw, and withdrawals are subject to you completing the verification process.

Withdrawal limits will depend on your VIP status. There are five VIP levels, and withdrawal limits range from €500 - €1,500 a day and €7,000 a month to €20,000 a month. Your VIP level is determined within a 90-day period. You can have three pending withdrawals in your account at the same time and the finance department aims to process your withdrawal within three business days. The finance team works Monday to Friday from 6 am to 6 pm GMT.

Game Providers

Play'n GO, Pragmatic Play, Evolution Gaming, NetEnt, Playtech, Quickspin, Push Gaming, Spinomenal, Red Tiger Gaming, Nolimit City, Yggdrasil Gaming, Relax Gaming, Wazdan, Thunderkick, Gamomat, BF Games, Merkur Gaming, Red Rake Gaming, Betsoft, Iron Dog Studios, GameBeat, 1x2Games, Amusnet (Former EGT Interactive), Gaming Corps, Swintt, Casino Technology, Tom Horn Gaming, Platipus Gaming, Felix Gaming, PariPlay, Fugaso, Hacksaw Gaming, SmartSoft Gaming, Mascot Gaming, PlayPearls, Caleta Gaming, Oryx Gaming, Ortiz Gaming, Kiron Interactive, CandleBets, Felt Gaming, Ezugi, BetGames, Givme Games, Spribe, Golden Hero Games, Zitro Games, Pocket Games Soft, Belatra, Mr. Slotty, Elk Studios, High5Games, Apollo Games, KA Gaming, Eurasian Gaming, Booming Games, Stakelogic, 3 Oaks Gaming, Kalamba Games, Fazi, Evoplay, Bally Wulff, Betsolutions, Habanero, Blueprint Gaming, GameArt, Vibra Gaming, NetGaming, SYNOT Games, Spinmatic Entertainment, Skillzzgaming, Revolver Gaming, Playson, OneTouch Games, Avatar UX, Aviatrix, Spade Gaming, Gamzix, Big Time Gaming, Reevo, EveryMatrix, Endorphina, BGaming, Rogue, Leander Games

RTP

Not publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Games at Casinado Casino

You’ll be able to enjoy a wide range of games, including popular online slots and new slots. The casino is home to multiple gaming providers, so there is plenty of choice. These providers are listed in the games lobby already. If you have any favourites, you can select the provider to view only their game. It’s a great way to narrow down your game results so it doesn’t become too overwhelming. If you want a slot review, check out our site!

Whilst there’s a great selection of slots, the casino doesn’t shy away from table games either. There are versions of poker online, blackjack, roulette and other popular table variations.

You can also enter the live casino. These games are hosted by real-life dealers and are open around the clock with some providers.

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Casinado Casino’s Commitment to Responsible Gambling

The casino has responsible gambling measures in place to help you maintain control of your time and money. On their site you’ll see lots of useful information, hints and tips.

If you need to take a break from gambling, you can email the casino to exclude you for a while. However, if you need something longer, you can self-exclude. You can email the casino, and they will close your account within 24 hours.

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Customer Support at Casinado Casino

If you have any questions, you can contact the casino, and they have a live chat feature. Live chat is easily located and you will join a queue to speak to an agent. There is no chatbot and we are pleased to say that the queuing time was short when we reviewed the casino.

The agent we spoke to was more than friendly, and the other good news is that live chat is open 24/7. However, if you still need assistance, you can email the casino, but it may take longer to receive a reply.

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Complaints

Read the complaints other players have left for Casinado Casino. Learn more about complaints.

Show all complaints

Submit complaint

Casinado Casino - Dealyed manual payment

Hello @askgamblers, I have been experiencing serious issues trying to withdraw from Casinado. It seems that their portal's withdrawal method is not working. I have followed all the instructions provided by their support team to resolve the issue, but it was impossible to fix the problem even with their assistance.

Eventually, they processed the withdrawal manually via xrp wallet, which was successful. However, it took two weeks to arrive. Now, I am trying to withdraw €500, and they have not taken responsibility. I have contacted them through chat and email, but there has been no progress. They haven't even deducted the amount I want to withdraw from my balance, which proves there’s been zero progress, as the previous time, they did deduct the amount from my balance.

I have even sent emails, but their responses are vague and lack action. Please, @askgamblers, I need your help with this matter. I've been waiting since November 20, which was their last email showing evidence that they were supposedly working on the issue, but nothing has been done, nor have I received any notifications.

Rejected

€500

Casinado Casino - 11500EUR win blocked and account suspended without explanation

I have encountered a serious issue with "Casinado Casino," where my account has been blocked due to a significant win of €11,500.

I have tried to contact customer support, but I have not received a satisfactory response or explanation for the block.

This situation raises concerns about fairness and transparency, and I am prepared to take the necessary legal action if the matter is not resolved promptly. - with this message what should I write as the complaint title to get the most exposure

Resolved

Casinado Casino - Bonus not paid after game refreshed

My problem is already with Casino Casio but I can not choose it from the list I don’t know why.

The problem is easy, in gonna try to explain myself as clear as I know in English.

I was playing sugar rush 1000, betting spins of 1.20€ each, I won 3 scatters so they gave me a Bono of 120€ value. I played it and I won 730,44€ but this money never has appeared in my balance.

I request an answer about this but they never gave me a clear answer and the redirected me several times to the chat, to contact them via mail but the don’t reply also.

I got screenshots about the conversations in Spanish that I’ll translate for you and the proper screenshot of the won prize and the transaction ID of the winning.

I’ve been waiting during 7 days trying to get the money back but I think they are not able to give it to me.

I attach you the screenshot of the prize won, the ID transaction and the mails sent it. I got also conversations from the chat but they are in Spanish and I need to see how to translate them to you.

I’m desperate guys I really need this money back to continue my life and Casinaso is not helping me anymore…

The first pic it’s a mail to support,

I say like, good morning I’m trying te claim my won prize, I detail you the amount of it. I’ve been waiting during a couple of days replying you via chat and mail but anyone answers me. I attach you the screenshots with all the information I’m talking about (ID transaction and proper picture of the amount won). And I finally said, I hope you can help me)

And then I attach other 2 pics written in English just asking how is the status of my petition.

I got screenshots also from the chat talking with several operators that the redirect me to the same place constantly, they don’t resolve nothing for me and I’m desperate guys…

If you need anything else, let me know.

And finally to clear everything,

WHEN I WON THE PRIZE, the page of Casinado refreshed by itself and made the win dissappear. This is the reason that I never saw the amount in my balance.

It’s clear that in the historial of transactions you can see this amount of money but it never has been paid to me.

It’s been like 10/12 days waiting a reasonable answer from them but they don’t want to accelerate this and try to help me.

I wish you could do it :)

Unresolved

€730.44

Casinado Casino - Late payment and lack of communication

My name is < personal info removed >

I am writing to you as a casino customer to express my deep concern and disappointment regarding the failure to receive the corresponding payment from my casino account to my bank account. The reason for my contact is to seek a prompt resolution to this matter.

On February 23, more than 35 business days ago, I provided my bank details to Your request (13834798) as requested to facilitate the funds transfer process. Despite having complied with all the established requirements and a considerable period having passed since then, to date I have not received the corresponding payment.

This situation has generated considerable discomfort and distrust towards your establishment, as I trusted the integrity and professionalism of your casino when participating in its games. However, the lack of communication and delay in resolving this issue has undermined my confidence in your company.

Therefore, I respectfully request that you urgently investigate and resolve this matter. I look forward to receiving a clear and detailed explanation of the reasons behind this delay and definitive confirmation as to when I can expect to receive payment.

I want to emphasize that I am willing to cooperate fully to facilitate whatever process is necessary to resolve this issue in a satisfactory and amicable manner. However, I want to let you know that I am evaluating all available options to protect my rights as a customer, including the possibility of taking additional legal action if this matter is not resolved in a timely manner.

I appreciate your attention to this urgent matter and look forward to receiving a prompt and satisfactory response to this communication. I look forward to your comments and a prompt resolution.

Resolved

€3700