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Casinado Casino

Our Rating CasinoRank
6.5/10
CasinoRank
Complaint Response 4 complaints
3 days avg. 4 complaints

AskGamblers Quick Overview

Editor’s View

Casinado Casino is a great destination for all your favourite games. There is a good selection of payment options, and you won't need to worry about fees as they are all fee-free. The site is easy to use, although there is no navigation bar, which is something we would like to see added in the future to improve navigation.

What we like
  • Excellent selection of games
  • 24/7 live chat
  • No payment fees
What we don’t like
  • Slow withdrawals
  • No evening or weekend withdrawals
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Casinado Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://casinado.com/
Established
2023
Licences
Anjouan Gaming Board
Company
Affiliate Program
Languages
English, Spanish, German, Greek, French, Italian
Casino Type
Instant Play, Live Casino, Mobile, Sports, Crypto Casino

General Information about Casinado Casino

Casinado Casino is an online casino site where you can find industry favourite games all under one roof. The casino is available across a multitude of devices, including web and mobile platforms. You can sign up using AskGamblers on any device. 

If you use our tabs above, you can see which languages and currencies are supported here. You can also use this page to check the casino rating and complaints history. 

StallCation

Complaints

Read the complaints other players have left for Casinado Casino. Learn more about complaints.

Show all complaints
Casinado Casino - Bonus not paid after game refreshed
My problem is already with Casino Casio but I can not choose it from the list I don’t know why.

The problem is easy, in gonna try to explain myself as clear as I know in English.

I was playing sugar rush 1000, betting spins of 1.20€ each, I won 3 scatters so they gave me a Bono of 120€ value. I played it and I won 730,44€ but this money never has appeared in my balance.

I request an answer about this but they never gave me a clear answer and the redirected me several times to the chat, to contact them via mail but the don’t reply also.

I got screenshots about the conversations in Spanish that I’ll translate for you and the proper screenshot of the won prize and the transaction ID of the winning.

I’ve been waiting during 7 days trying to get the money back but I think they are not able to give it to me.

I attach you the screenshot of the prize won, the ID transaction and the mails sent it. I got also conversations from the chat but they are in Spanish and I need to see how to translate them to you.

I’m desperate guys I really need this money back to continue my life and Casinaso is not helping me anymore…

The first pic it’s a mail to support,

I say like, good morning I’m trying te claim my won prize, I detail you the amount of it. I’ve been waiting during a couple of days replying you via chat and mail but anyone answers me. I attach you the screenshots with all the information I’m talking about (ID transaction and proper picture of the amount won). And I finally said, I hope you can help me)

And then I attach other 2 pics written in English just asking how is the status of my petition.

I got screenshots also from the chat talking with several operators that the redirect me to the same place constantly, they don’t resolve nothing for me and I’m desperate guys…

If you need anything else, let me know.


And finally to clear everything,

WHEN I WON THE PRIZE, the page of Casinado refreshed by itself and made the win dissappear. This is the reason that I never saw the amount in my balance.

It’s clear that in the historial of transactions you can see this amount of money but it never has been paid to me.

It’s been like 10/12 days waiting a reasonable answer from them but they don’t want to accelerate this and try to help me.

I wish you could do it :)
staus Unresolved
€730.44
Casinado Casino - Late payment and lack of communication

My name is < personal info removed >


I am writing to you as a casino customer to express my deep concern and disappointment regarding the failure to receive the corresponding payment from my casino account to my bank account. The reason for my contact is to seek a prompt resolution to this matter.


On February 23, more than 35 business days ago, I provided my bank details to Your request (13834798) as requested to facilitate the funds transfer process. Despite having complied with all the established requirements and a considerable period having passed since then, to date I have not received the corresponding payment.


This situation has generated considerable discomfort and distrust towards your establishment, as I trusted the integrity and professionalism of your casino when participating in its games. However, the lack of communication and delay in resolving this issue has undermined my confidence in your company.


Therefore, I respectfully request that you urgently investigate and resolve this matter. I look forward to receiving a clear and detailed explanation of the reasons behind this delay and definitive confirmation as to when I can expect to receive payment.


I want to emphasize that I am willing to cooperate fully to facilitate whatever process is necessary to resolve this issue in a satisfactory and amicable manner. However, I want to let you know that I am evaluating all available options to protect my rights as a customer, including the possibility of taking additional legal action if this matter is not resolved in a timely manner.


I appreciate your attention to this urgent matter and look forward to receiving a prompt and satisfactory response to this communication. I look forward to your comments and a prompt resolution.

staus Resolved
€3700

Complaint Statistics

Resolved 2
Avg. Amount $ 1,620
Avg. Complaint Duration 6 days
Avg. Response Time 3 days

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