Cash Lounge Casino

Payment Information and Options at Cash Lounge Casino

You can choose from a variety of popular payment options, including web-wallets, credit cards and debit cards. These are all fee-free options as the casino does not charge any fees to make a transaction. All deposits must be wagered at least three times before you can withdraw. 

You must complete the verification process before you can make a withdrawal. To complete this, you can send your documents via email to the KYC department. You’ll need to send a copy of your passport or drivers licence and a copy of your credit or debit card, both sides. The casino's terms and conditions state the full list of accepted documents as this can vary. The casino aims to review your documents within 24 hours. 

Once verified, the casino aims to process your withdrawals within 24 - 48 hours. If your withdrawal has not arrived, the casino suggests waiting five working days before contacting them. The finance department works Monday to Friday 09:00 - 17:00 (GMT+1). Unfortunately, this means you won’t be getting evening or weekend withdrawals. 

The minimum you can withdraw is €20. You’ll then be able to withdraw up to €1,000 per transaction, €1,000 per 24 hours, €5,000 per week or up to €20,000 per month. Both the per transaction and daily limits are very low. If you cash out a big sum, this is going to mean a lot of different withdrawals and you can only have one pending withdrawal at the same time which will be a nightmare! Be prepared to allow sometime to get the full amount paid. It will be, but you’ll need some patience. Anything over €15,000 might be paid in installments. However, progressive jackpots are paid in full. 

Unfortunately, your daily winnings have also been capped. You can win up to €100,000 per day. Anything over this amount will be forfeited. I don’t like this term but we are starting to see more and more casinos apply it lately. 

Games at Cash Lounge Casino

The casino is packed with thousands of exciting and new casino games. You’ll have access to a long list of software providers. I found these listed the lobby which meant I could select and view my favourites which helped me narrow down the search results. 

There are a few menu options you can use to help categories games. The casino adds new slots regularly, and these have a section of their own so you can stay on top of the latest releases. There’s also sections for progressive jackpots slots, bonus buys and more. Overall, I never had any issues finding games and the search bar helped me find titles almost instantly. 

I tested a few games to see how they loaded including the hugely popular Big Bass Bonanza. I did not have any issues loading or playing. Some of these games display the RTP’s from the main lobby, some don’t. I think this purely depends on the game provider.

The casino has a big focus on slots, but you can also try their selection of table games. Again, you can use the menus to find these really quickly. You’ll find all the popular blackjack tables, roulette, poker, baccarat and more. 

If you prefer the thrill of a live casino, I found hundreds of games to play. You can join the live dealers and other real players. Again, you’ll have access to the same features so finding your favourite live room is quick and easy. 

Cash Lounge Casino’s Commitment to Responsible Gambling

You’ll find a responsible gambling section at the foot of the casino with some information, tips and advice. You can also answer some self-assessment questions to see if gambling is affecting your life. Unfortunately, I couldn’t find any information about which tools they offer on this page which would have been helpful. 

The only tool that I can see is available is self-exclusion. If you need to take a break, you can contact the casino to activate the self-exclusion. A self-exclusion will lock your account for a minimum of 6 months. No promotional material will be sent either. I could not see any options for deposit, loss or wager limits which is disappointing. 

Customer Support at Cash Lounge Casino

If you have any questions, the casino has multiple support options available. One of the fastest ways to get help is live chat. You can either access this via the live chat con which from what I can see is usually available from most pages, or you can go to the Contact Us section. 

When you launch the live chat feature, you’ll need to enter your name and email address. You’ll then need to choose your languages. Live chat is available in English, Deutsch and Portuguese. Once you have completed these steps, you’ll be transferred to a live chat agent. I was transferred instantly with no queuing times. The agent I spoke to was responsive, fast and professional and overall I had a pleasant experience. 

Live chat is open 24/7. However, other support options are available. You can also email the casino at any time. They state they will reply as soon as possible but an exact timeframe has not been specified. Email is available for customer support, KYC and payment enquiries. It may also be worth checking the FAQ section. The casino has covered some popular questions but for anything more complex, I suggest using live chat. Unfortunately, I could not see any options for phone support in any countries.