Page 53 – Player Reviews for Campeonbet Casino
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Players express frustration with the slow withdrawal processes and the frequent requests for additional documentation, which can delay payouts. There are also complaints about the strict bonus terms and limited payment options, making the overall experience less favorable for some users.
Top Reviews From Our Players
I was attracted to Campeonbet's $10 no-deposit bonus offer I had received in my mailbox recently, so I got myself registered at the casino and claimed that free gift from its Live Chat host. No hassles encountered, got that free bonus money, and lost it all very soon after, as expected, hehehe.
Games selection is very good at Campeonbet Casino, with all the big name providers in the portfolio, so finding your favourite game to play wouldn't be a problem at all. However, the Live Chat service is not available 24/7, so at times, this could cause a slight inconvenience, as I later found out.
After playing that no-deposit money, I then went to the Cashier and clicked on Neteller to make my first deposit and to claim the 100% Welcome offer. A message popped up requesting me to upload my ID document first before making a deposit, so I did that. But to my utter disappointment, as soon as I have finished uploading my documents, they were rejected! I was literally shocked by it! I immediately cancelled my plan to deposit, tried to get some clarification from the Live Chat host, but was informed that it was probably due to oversized uploaded files. What a load of bull! My files were only about 350 Kb each and they have never posed any uploading problems before. However, the host suggested that I send my documents via email instead, and that I did too.
1 week passed after sending in my documents, but not even an acknowledgement email was received from Campeonbet Casino! Were the KYC team sleeping, or merely damn lazy to acknowledge? I then send another email, albeit with some strong words in it to express my anger and disappointment at their lack of response, and at last got a reply back the day after. Not really what I had expected, but the reply was that my documents were not approved - my proof of address, in particular, was rejected! What the argh!
I simply cannot understand the reasoning or the logic behind that rejection, but I presumed that it could be due to country restriction, or whatever else. Nonetheless, I was totally disappointed with the casino's customer support services, with their KYC team acting like a dead log, so I immediately requested for closure of my account, and that got done very quickly indeed! Sheesh!
Dear customer, Thank you for this review; we appreciate all customer reviews regardless of good or bad. We are so sorry to hear that you had trouble with your deposit and your account in general. We only ask for account verification on your 1st withdrawal as this is stated on our T&Cs. This pop up appears you are referring, appears only in withdrawal (never and under no circumstances in any deposit attempt) section of our website; it would be more than welcome and helpful to come back to us via Live Chat or Email to investigate this incident further. Regarding the technical issue, you faced upon uploading your documents, it is a rare occasion which happens due error on the connection from customer’s side. Even though we are trying our best to eliminate such incidents for a “as smooth as possible” experience, there are occasions which this is not possible. Our Support team correctly instructed you to send an email with your documents as this is our alternative option we offer to our customers. Also, regarding the response time from our KYC department, this is something we are currently working on since team is really busy and some delays can occur, especially if the documents cannot be easily clarified and approved. In general, our KYC process takes less than 48hours and we aim to lower this time-frame even more. We always remain at your disposal for any further inquiry or question. With the warmest regards, Campeonbet Team
Good variety of slot games, also they have live casino games. German language support and they add your loses back automatically after week is completed.
There is no mobile app. their mobile version is good though but sometimes can not login via mobile.
Nice and friendly environment, good selection of games in casino, descent sports book, wide variety of deposit methods, German speaking support as well, overall a good experience
No mobile app, lack of some prestigious providers in casino
Thank you for contacting Campeonbet! Soon we'll introduce some really popular casino providers so stay tuned ;)
Good selection of games
Live casino
Selection of sports very good
Netent games not available uk
Live chat not available at times stated
Wagering requirement on bonus 90x
Thank you for contacting Campeonbet! We always try to find ways to improve our services and your feedback is really valuable for us. Netent is in fact not available in the UK for now but soon players from the UK will have the opportunity to play Netent games via our website. Also, Live Chat will get extended hours so that customers can instantly get in touch with us.
When you are loosing and contacting support, they are adding you no deposit bonus without waiting of any needed confirmations of other departments. Never seen in other casinos I am playing with.
No Freespins offer at all. Prices of tournaments could be better
Thank you for contacting Campeonbet! We always try to improve our services! Freespins are offline at the moment but soon will be once again available; in the meantime we offer numerous bonuses either with deposit or to our loyal customers which aren't exactly freespins but you can play for free on your favorite casino slots.
Good selection of games, easy to navigate the website.
Slow support, they claim to have livesupport up and running 9-21:00 CET but thats false, multiple times they have had it offline when I've been online. Withdrawing is a hassle since it has to be withdrawn to a bankaccount, and you can only withdraw 1000€, then wait for the 24hour pending time is done, and then make your next withdrawal. Its a HUGE timewaste and I suspect its so that people dont withdraw and only spend their money instead. Livesupport is decent, I've had good experiences but mainly bad. Mail support is not that much faster and their replies speak volumes about their english..
Thank you for contacting Campeonbet. Thank you for your valuable comments and your feedback. We always try to find ways to improve our services. Our support service is already in the process of completely updating; that includes different languages for players to communicate as well as extended operating hours. Also, we are deeply sorry for hearing about your discomfort about the bank transfer withdrawal. This is also under heavy improvements that you'll soon get notified. Stay tuned ;)
Nice selection of games and also access to most live casino companys
If playing from the UK you can’t withdraw back on your card it has to Be foreign bank transfer which I have never done so I’ll update you when money goes in also max withdrawal is £1000
Thank you for contacting Campeonbet. We would be more than happy to have an update on your bank transfer; we perform numerous transactions via bank transfer and we have never encountered any issues.
Decent selection. But That is about it. The rest is pretty crappy.
Can't opt out of communications, only option is to close your account. Seriously? How lame. It's the most dumbest thing. Also, email communication does not contain an opt out link. Worst place I ever signed up at unfortunately.
Dear Customer, Thank you for contacting Campeonbet. Regarding your comment about no unsubscribe options will like to let you know that you can do this via your account. Also, you can contact our Customer Support and they will be more than happy to do any opt-outs for you.
New site but with high quality. Tried a no deposit casino bonus and won. Made a deposit and got my welcome bonus. Won also. They were a bit careful on the verification procedure but once I got verified I got my money in a day.
Would expect a mobile app but to be honest their mobile version is good also.
Lots of games not to much new but I was having fun.
5 e after registration you get but you need to turn them 35 times so 165 e. If you do it somehow and for example you balance will be 50 e casino reduces this sum to 25 e and then you have to rotate another 10 times. So 25 times 10 is 250 e a it would not be good if you can withdraw.
Maximum 50e you have to make a deposit. Be ware.
Compare Campeonbet Casino to Other Casinos
Players appreciate the wide selection of games and the attractive promotions and bonuses offered by the casino. Additionally, many users highlight the fast and reliable payment processes, which enhance their overall gaming experience.