Complaint #47 Cadoola Casino

Hard to reach

By zolko1986

3 years ago

Greetings. My name is Zoltan Kulak. I would like to make an official compliment against cadoola casino. First of all i would like to inform you that english is not my mother language. I registered an account and I’ve won some money. To cash out I need to provide documents which is totally fine. The casino gave me 2 e-mail adresses [email protected] and [email protected]. I’ve sent them every information but their e-mail is unable to recieve any more letters. I got error messages that “ The email account that you tried to reach is over quota”. I’ve sent the informations like 40 times but they never get it. I can provide u every information, screen shots, error messages. I’ve tried to contact them from 3 different e-mails just to be sure the problem is not from my end. I tried to contact with their live support but they are not intrested. They are very unprofessional and they simply just disconnect me from the chat without a word. I am a decent player, I only want what is legally mine. I can provide u any information you need to prove my right.

Disputed Casino Cadoola Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Cadoola Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Cadoola Casino

• Representative

1 year ago

Dear AskGamblers team,

Thank you for re-opening the complaint page.

We would like to inform you that the customer's account was closed in accordance with the following article from our Terms and Conditions:

9.4 Should we arrive at a reasonable suspicion that you have engaged in a fraud, any illegal or improper activity, or have otherwise breached the Terms, we reserve the right to take any number of the following action, at our sole and absolute discretion, with or without notice:
<...>
- void any winnings obtained, cancel any pending withdrawals and confiscate the real money balance of your account;
<...>

Customer's only deposit was returned to him on 30.11.2022. You may find all the evidence sent to your email at support@askgamblers.com.

Best regards,
Cadoola.com

zolko1986

1 year ago

Cadoola Casino is a thief site. Don’t recommend anyone playing on their site. They stole my money 3 years ago, frozed my account as If it was my fault they want to pay the winners. They are mere thieves and don’t pay if you win. You can close this complaint I don’t expect anything from the thieves.

AskGamblers

• Support Team

1 year ago

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of Cadoola Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Cadoola Casino Complaint Stats

Resolved 21 / 22

Avg. Amount $3,068

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Cadoola Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 15 out of 16 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

Cadoola Casino Complaints

See all complaints for this casino

Deliberately delaying withdrawals

I contacted customer support because more than the 3 business days specified in Terms & Conditions have passed since I submitted my withdrawal requests, yet they still have not been approved. According to the customer support, the delay is caused by the payment processor. However, the attached image clearly shows that the reason lies elsewhere.

Unresolved

€607

Cadoola casino stalling withdrawal

Hello,

I am trying to withdraw 500PLN since 29.11.2025, I had withdrawals and deposits previously. I am verified, live chat can only copy and paste messages about high volume of transactions right now. T&C says about maximum of 72 hours in business days, it's like 90 hours now and nothing happened, I didn't even get any email about it, just the copy and paste messages on live chat attached below. I attached screenshots from live chat and from withdrawal menu.

Resolved

zł500

Profile verification delayed payment

Hello, on 16.09.2025 I played Casino Cadoola. I managed to roll over the bonus money and I had 88,000 CZK left, I put part of the money into a withdrawal. After About 20 days, I had a message from Casino Cadoola that they wanted verification. They wanted ID, Skyc of faces, background photo of Casino Cadoola with ID and Skrill account statement. I sent everything. After a week they wanted a statement from the Skrill account again and after a week they wanted a statement from the Skrill account again. The Day before yesterday it appeared that I should verify myself again, but it is not written how, so I wrote to support and they referred me to [email protected]'s been going on for a long time, and it seems to me that they're just trying to delay the selection, that's why I'm writing here, thank you < full name removed >

Resolved

Kč88,000

Not paying out a withdrawal after a week

Dear AskGamblers,

Since the date of 24/10 (which was a week ago), I've been trying to withdraw 40€ from Cadoola, but unfortunately the casino doesn't want to give me any closer information on when I will receive my funds.

I tried to reach out to support many times, but in the end I only got the same autogenerated responses and no interest in solving any issue.

I expect a swift answer regarding this matter from the casino.

Regards,
Martin

Resolved

€40

Not closing my account after multiple requests

I feel the delayed withdrawals are a scam at all Stellar Ltd operated sites. They just keep delaying payments for weeks at times. For this reason i decided to close all my accounts on their sites.

I have submitted an email to cadoola without acknowledging my request.

Please support me getting this account closed for at least 2 years, but preferably forever.

Thank you.

Resolved

Money is gone attached the proofs

Hello, I have won an amount of 5000,18€ with the Cadoola casino, I could withdrawal 2500 €, it was not possible to take out all at once, the next day I log back in to my account and what do I see that there is only left +/- 270€ (?!), I have send several emails, messages, the live support, but nothing helps, finally I have the history! You can see that the money isn't played, but it's gone! The vip manager, she doesn't answer anymore, nobody...... I don't know what to do, can you please help me?? I sent you the screenshots of the history, for sure you see that the money was there and next day it was gone! I have more screenshots, almost of everything, I can send you everything that you would like to see.. There were still 2915.15 euro in my account, what can I do please??

Kind Regards,

< first name removed >

Rejected

€2,915

Bonus wager never ends

This casino gets especially creative when it comes to withholding players’ winnings. See the attached screenshot. I have wagered more than three times the required amount for the bonus — and yet the bonus money still hasn’t been converted into real money.

I played according to the rules: no more than €5 per bet, no restricted games (which aren’t even available on the site), and, as mentioned, I fulfilled the wagering requirement more than three times over. Of course, the live chat support is unable to help me.

That’s why I’m turning to you. Otherwise, this casino will simply get away with what appears to be systematic fraud. Please help me!

Resolved

€1,000

Is unable to block my account

Cadoola Casino is unable to block my account even after 2 months of constant urging, emails and requests on live chat. I have problems with gambling addiction and I want to block my account, in my opinion the casino's actions are against good morals and they violate their own terms and conditions. Can you please help?

Resolved

Verification of bank account

Hello i have problem with verification all documents get accepted only bank statement is canceled like 3 times i try to contact them but they not giving me clear answers I also send more documents via email but they don't reply i ask them what account number statment they want but they don't answer because i was using different for deposit and different to withdrawal also i wan making deposit via bit coin can u help me with this ? Is 4000e

Resolved

€4,000

Payment problem Cadoola online casino

My name is < full name removed > and I am a cadoola casino player. I would like to report a problem and complaint. I did not use a bonus in the casino, I played with my own money. I won, but they refused to pay my prize to any financial instrument.

1. Payment request

I asked for the bank card I used to pay for the game. Embossed card, valid card, can accept foreign currency, I regularly pay with it abroad, no banking problems. My payment request has been cancelled.

I wrote to customer service and they told me to choose an IBAn number.

2. Payment request

I entered an IBAN number belonging to a Revolut account, which also belongs to my name.This claim has also been cancelled. I wrote to the customer service again that neither payment was successful.

3. Payment request

I gave customer service my bank account details, which are connected to the visa card used for the payment.

At the moment, I am at the point where they are not willing to transfer my own money. I have 3 payment options, all in my own name.

I write to the online customer service in vain, they do not help me, they leave the conversation.

In all cases, I entered an international format, all my data is real, everything is in my own name, and everything works. I have been waiting for the money to be disbursed for more than a week. I also filed a complaint with the casino yesterday, but I still haven't received a response.

I took a screenshot of everything, which shows that my bonus balance is 0 and my real balance is HUF 200,000.

I want to get my money.

< personal information removed >

I would need the contact information of the supervisory organization. I await your reply and thank you for your help.

Thanks

Resolved

Ft200,000