Complaint #1
Cadoola Casino
Will you ever pay my €7,700 withdrawals?
8 years ago
Hello
i deposit at the 19. january 110 Euro on Cadoola with a deposit Bonus. After the wager and some big wins i got a 10000 Euro Balance and decided to withdrawal 8500 Euro of it. So i did 2500 Euro steps which is the maximum per transaction to neteller.
I sent the verification docs and at 22. January i get an email from Cadoola (you see in the attachement) that i am full verified and dont need to send any future documents.
After that they told me i need to split my withdraw into 200 Euro steps. Was pretty strange to me but i did.
So in the next 6-8 days they withdraw 4 times 200 Euro to my neteller account.
After that they wrote me that i need to send more verification documents like Bank Transaction. I sent that and the wrote again they need the hole Neteller transaction historie. That doent make any sense but i sent it.
And since 3 weeks now they ask for more and more documents. I sent them allready everthing i got from several bank histories, fully neteller histories of one year.
I sent they way more then they need and also are in my opinion allowed to get!
So the try to delay my withdraw now since long time and evertime i sent a document that is good they find another way and ask for another document to delay everything.
So im still waiting for 7700 Euro!
Im a long time casino player and veryfied at every big and good casino and never had something disgusting like this before.
I also got an affiliate manager from cadoola in my skype contacts, but she also doesnt help me to fix this.
Greets and thx
Jonas < surname removed >
i deposit at the 19. january 110 Euro on Cadoola with a deposit Bonus. After the wager and some big wins i got a 10000 Euro Balance and decided to withdrawal 8500 Euro of it. So i did 2500 Euro steps which is the maximum per transaction to neteller.
I sent the verification docs and at 22. January i get an email from Cadoola (you see in the attachement) that i am full verified and dont need to send any future documents.
After that they told me i need to split my withdraw into 200 Euro steps. Was pretty strange to me but i did.
So in the next 6-8 days they withdraw 4 times 200 Euro to my neteller account.
After that they wrote me that i need to send more verification documents like Bank Transaction. I sent that and the wrote again they need the hole Neteller transaction historie. That doent make any sense but i sent it.
And since 3 weeks now they ask for more and more documents. I sent them allready everthing i got from several bank histories, fully neteller histories of one year.
I sent they way more then they need and also are in my opinion allowed to get!
So the try to delay my withdraw now since long time and evertime i sent a document that is good they find another way and ask for another document to delay everything.
So im still waiting for 7700 Euro!
Im a long time casino player and veryfied at every big and good casino and never had something disgusting like this before.
I also got an affiliate manager from cadoola in my skype contacts, but she also doesnt help me to fix this.
Greets and thx
Jonas < surname removed >
Cadoola Casino Complaint Stats
Resolved
21 / 22
Avg. Amount
$3,068
Avg. Complaint Duration
7 days
Avg. Response Time
2 days
Cadoola Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 15 out of 16 complaints in this category have been resolved.
This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.
Screenshot
