Complaint #5 Cadoola Casino

Unjustly degrading my payout plan, still owes me 170,000 SEK

By nike l.

8 years ago

I have huge problems with getting my withdrawals from Cadoola. It´s a nice casino with great games but their rules regarding VIP levels is really sketchy and you don´t get any clear answers. But my biggest issue is the withdraws, you get mail with a payout plan that they constantly changes? I still have 170 000 crones to get out from Cadoola and I have to write them every day to ask for the payouts and time after time the canceled my payouts. I had a really big winning and decided to spend it on the casino, but it seems like they do not consider my winnings as transactions in to my account so they degraded my vip level and again changed the payout plan. When talking to a female vip consultant at Cadoola she said that I need to put more money into my account to get my withdraws. Cadoola is a nice casino but their withdraw policies doesn´t work and I wonder when I will get my 170 000 crones? And again how does your vip levels work can you please give an clear answer.

Disputed Casino Cadoola Casino

Reason Delayed payment

Amount kr170000

Discussion

AskGamblers

• Support Team

8 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Shine1234

• Sweden • 1 reviews

8 years ago

Finally Resolved I got the payout schedule for the whole amount.
Thank you askgambler you are doing a great work :)

Best Shine 1234

AskGamblers

• Support Team

8 years ago

Dear @Shine1234,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Cadoola Casino

• Representative

8 years ago

Dear valued customer,

Thank you for your reply. We’re always open to the feedback of our customers and happy to improve both the gaming experience and overall service provided to our customers.

We would kindly remind you that payments were processed in time in accordance with your individual payout schedule. Unfortunately, the only delay was once due to payment systems maintenance we could not influence as it was needed for better processing.

We apologize for the misunderstanding with the VIP level status and confirm the current one to be “Silver”, we have no intention to mislead our customers and constantly work on improvements to provide the above standard services.

As for your withdrawal schedule, it was fully drawn up and sent to your E-Mail address already.
Thank you for your patience and looking forward to your understanding.

Best regards,
Cadoola Casino

Cadoola Casino Complaint Stats

Resolved 21 / 22

Avg. Amount $3,068

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Cadoola Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 15 out of 16 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

Cadoola Casino Complaints

See all complaints for this casino

Deliberately delaying withdrawals

I contacted customer support because more than the 3 business days specified in Terms & Conditions have passed since I submitted my withdrawal requests, yet they still have not been approved. According to the customer support, the delay is caused by the payment processor. However, the attached image clearly shows that the reason lies elsewhere.

Unresolved

€607

Cadoola casino stalling withdrawal

Hello,

I am trying to withdraw 500PLN since 29.11.2025, I had withdrawals and deposits previously. I am verified, live chat can only copy and paste messages about high volume of transactions right now. T&C says about maximum of 72 hours in business days, it's like 90 hours now and nothing happened, I didn't even get any email about it, just the copy and paste messages on live chat attached below. I attached screenshots from live chat and from withdrawal menu.

Resolved

zł500

Profile verification delayed payment

Hello, on 16.09.2025 I played Casino Cadoola. I managed to roll over the bonus money and I had 88,000 CZK left, I put part of the money into a withdrawal. After About 20 days, I had a message from Casino Cadoola that they wanted verification. They wanted ID, Skyc of faces, background photo of Casino Cadoola with ID and Skrill account statement. I sent everything. After a week they wanted a statement from the Skrill account again and after a week they wanted a statement from the Skrill account again. The Day before yesterday it appeared that I should verify myself again, but it is not written how, so I wrote to support and they referred me to [email protected]'s been going on for a long time, and it seems to me that they're just trying to delay the selection, that's why I'm writing here, thank you < full name removed >

Resolved

Kč88,000

Not paying out a withdrawal after a week

Dear AskGamblers,

Since the date of 24/10 (which was a week ago), I've been trying to withdraw 40€ from Cadoola, but unfortunately the casino doesn't want to give me any closer information on when I will receive my funds.

I tried to reach out to support many times, but in the end I only got the same autogenerated responses and no interest in solving any issue.

I expect a swift answer regarding this matter from the casino.

Regards,
Martin

Resolved

€40

Not closing my account after multiple requests

I feel the delayed withdrawals are a scam at all Stellar Ltd operated sites. They just keep delaying payments for weeks at times. For this reason i decided to close all my accounts on their sites.

I have submitted an email to cadoola without acknowledging my request.

Please support me getting this account closed for at least 2 years, but preferably forever.

Thank you.

Resolved

Money is gone attached the proofs

Hello, I have won an amount of 5000,18€ with the Cadoola casino, I could withdrawal 2500 €, it was not possible to take out all at once, the next day I log back in to my account and what do I see that there is only left +/- 270€ (?!), I have send several emails, messages, the live support, but nothing helps, finally I have the history! You can see that the money isn't played, but it's gone! The vip manager, she doesn't answer anymore, nobody...... I don't know what to do, can you please help me?? I sent you the screenshots of the history, for sure you see that the money was there and next day it was gone! I have more screenshots, almost of everything, I can send you everything that you would like to see.. There were still 2915.15 euro in my account, what can I do please??

Kind Regards,

< first name removed >

Rejected

€2,915

Bonus wager never ends

This casino gets especially creative when it comes to withholding players’ winnings. See the attached screenshot. I have wagered more than three times the required amount for the bonus — and yet the bonus money still hasn’t been converted into real money.

I played according to the rules: no more than €5 per bet, no restricted games (which aren’t even available on the site), and, as mentioned, I fulfilled the wagering requirement more than three times over. Of course, the live chat support is unable to help me.

That’s why I’m turning to you. Otherwise, this casino will simply get away with what appears to be systematic fraud. Please help me!

Resolved

€1,000

Is unable to block my account

Cadoola Casino is unable to block my account even after 2 months of constant urging, emails and requests on live chat. I have problems with gambling addiction and I want to block my account, in my opinion the casino's actions are against good morals and they violate their own terms and conditions. Can you please help?

Resolved

Verification of bank account

Hello i have problem with verification all documents get accepted only bank statement is canceled like 3 times i try to contact them but they not giving me clear answers I also send more documents via email but they don't reply i ask them what account number statment they want but they don't answer because i was using different for deposit and different to withdrawal also i wan making deposit via bit coin can u help me with this ? Is 4000e

Resolved

€4,000

Payment problem Cadoola online casino

My name is < full name removed > and I am a cadoola casino player. I would like to report a problem and complaint. I did not use a bonus in the casino, I played with my own money. I won, but they refused to pay my prize to any financial instrument.

1. Payment request

I asked for the bank card I used to pay for the game. Embossed card, valid card, can accept foreign currency, I regularly pay with it abroad, no banking problems. My payment request has been cancelled.

I wrote to customer service and they told me to choose an IBAn number.

2. Payment request

I entered an IBAN number belonging to a Revolut account, which also belongs to my name.This claim has also been cancelled. I wrote to the customer service again that neither payment was successful.

3. Payment request

I gave customer service my bank account details, which are connected to the visa card used for the payment.

At the moment, I am at the point where they are not willing to transfer my own money. I have 3 payment options, all in my own name.

I write to the online customer service in vain, they do not help me, they leave the conversation.

In all cases, I entered an international format, all my data is real, everything is in my own name, and everything works. I have been waiting for the money to be disbursed for more than a week. I also filed a complaint with the casino yesterday, but I still haven't received a response.

I took a screenshot of everything, which shows that my bonus balance is 0 and my real balance is HUF 200,000.

I want to get my money.

< personal information removed >

I would need the contact information of the supervisory organization. I await your reply and thank you for your help.

Thanks

Resolved

Ft200,000