We would like to thank you for the open feedback and full answer provided by you. All of us at the Cadoola Casino are thrilled to know that you are enjoying the casino for its selection of games (and hopefully our service too)! Our pledge to you, as our loyal and valued customer, is that we will definitely work on improvements mentioned by you.
I´m really glad to hear that you finally after month of nagging are working on your improvements and looking forward to see them.
We are deeply sorry that you have been informed on the VIP level downgrade and cashouts schedule being changed without prior notice. Your schedule and the monthly cashout amounts were double checked by the Finance Department and a new schedule was approved today, which covers the monthly limit specified per your level. The detailed schedule will be provided by the Finance Department and additional details will be emailed to you from your Personal Manager.
Ok this has been my big issue and frustration your team gives different information all the time everything from being an Elite/Diamond/ Gold/Silver Vip member it seems that no one has the right information? I got an email two days ago confirming that y VIP level now is Silver member and not a Gold member that was mention in this discussion earlier?
After writing to Ask gambler I finally started to get my payouts again, the remaining fund I have at Cadoola is now 140 000 crones so in other words Cadoola has withdraw 30 000 crones to my bank account.
We understand that at the moment it is not 100% clear how to reach a specific VIP level. However, our team is working around in order to produce a clear and understandable scheme for our valued players. In the meantime, the gaming activity is considered on a day to day basis, which includes bets, deposits, cashouts and bonuses, resulting to the level being updated by the system automatically.
Ok so in other words if I´m not misunderstanding this, then the system doesn´t count when you postpone your withdraws? One of my biggest concerns and not acting fair as a Casino is that if you win a lot of money at Cadoola then you have to continue deposit money to get your winnings in other word quit fast you will end up with nothing or it will take forever of mailing and chatting to have you funds paid out . You can compare this to other casinos as snabbare, speedy and mr green were you don´t have to deposit money to get your funds, as before mentioned Cadoola is a really nice casino to play at with great games, but Cadoola needs to realize their improvement and change the system regarding their withdraw policies that are all in favor of Cadoola. Finally Cadoola need to start acting fair against the player and not push them between the chatt and mailing finance to get answers.
We kindly ask for your patience as we are looking to resolve this case very soon and with the best possible outcome for you, as a player.
Cadoola Thank you for your email from Vip I will respond to it and looking forward to your new improvements.
Still waiting for a final payout schedule emailed on the remaining 140 000 crones?