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Cadoola Casino - Verification issues

RESOLVED

Complaint Info

Disputed casino

Cadoola Casino

Amount

$ 28

Alinka13 Norway
Posted on January 4, 2020

Hello dear, I will start from the beginning. I registered in this casino, took the Agcoin bonus, fulfilled all the requirements for wagering, made a minimum Deposit from the Yandex money payment system, created a withdrawal request. It took about 2-3 hours I wrote to support on the site: "Hello please tell me how long to wait for the payment? Perhaps I need to send the documents for verification? "I was told that the financial Department has considered my application and that I expected 3 working days. An hour later, a message came to the post office, it was indicated that I sent, a photo of my passport, a Screen shot of the Yandex payment system with all personal data, and a receipt for payment of utilities. I sent passport photo, a selfie with a passport and a casino, and screen shot of Yandex money with privat all the data sent, and instead of a receipt for payment of communal services I was told that any document will be suitable where the address that I specified when registering, I also sent it. I am not the owner of this apartment, I just pay the rent, because I am not the owner, I can not provide a receipt where my name will be. When registering, I indicated the address where I currently live, as mentioned above, I sent a receipt on the intercom with this address. Eventually
they do not want to pay about 28$ us dollars, just come up with something new every time, I have repeatedly confirmed my identity and that I made a Deposit from my personal wallet, I'm not the first day in gambling, I know all the nuances, but this casino is just looking for a lot of reasons not to pay me. I can provide all the evidence, I can confirm my identity in any way once again you Administration of this site, please solve my problem. And sorry my bad english. Thanks

Alinka13 Norway
Posted on January 4, 2020

They verified me.
are waiting for the payment.
I'll write here as soon as I get paid

Posted on January 6, 2020

Dear Alina,

First of all, we would like to congratulate you on your winnings and to wish you many more in the future!

We would like to inform you, that your account has been successfully verified on the 3rd of January.
Moreover, your withdrawal is scheduled for the 6th of January and you will receive a confirmation email as soon as it is complete.

Should you have any more questions, please, do not hesitate to get in touch with us!

We hope for your understanding!

Best regards,
Cadoola.com

Alinka13 Norway
Posted on January 6, 2020

Good afternoon. Payment received. Thank you all very much! I wish you good luck in everything. Merry Christmas! :)

AskGamblers
Posted on January 8, 2020

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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