Cadoola Casino - Unable/Not Allowed to withdraw

Dear valued customer,

Unfortunately, the withdrawal is possible only via payment method VISA.

We would like to inform you that in order to withdraw your funds via the chosen payment method, you have to make a minimum deposit using this payment system.
There will be no need to wager this new deposit and you will be able to withdraw the full amount on your account.
Please, note that verification of the new payment method will be a necessary procedure.

We would like to notify you that once your withdrawal request is processed a no-deposit bonus of 20 EUR will be awaiting you and we will be glad to see you playing with us again.

We are sorry for the inconvenience caused and we are thankful for your understanding!

Cadoola I do not own a VISA bank card and never will ( partner has one but thats against the rules )

you accepted my BTC & Mastercard deposit and at no time was there a warning saying we only allow VISA withdrawals for Australian players,

i would like some serious assistance/manual banking done to process to either BTC or Mastercard my only options for receiving money i should not and will not go sign up for a visa

i am sending thru pictures of supported deposit methods & withdrawal methods, i don't understand why you take my money via that way but won't give it back that way

Dear valued customer,

Please note that we are processing your withdrawal request according to the General Terms and Conditions and more specifically point 6.11 of the General Terms and Conditions:
"The Website will try to satisfy a clients demand in relation to the payment method, however, such guarantees cannot be given. Therefore, the Casino may work through and perform payments using other payment systems that differ from the one you requested to be used for your withdrawal."
In this case, we would kindly ask you to request your withdrawal using the payment method VISA.

We are sorry for the inconvenience caused and we are thankful for your understanding!

Best regards,
Cadoola Casino

There is no VISA.... my bank only supports Mastercard not VISA & i am NOT going to another bank signing up just to get my money from you.

absolutely 100% no VISA and never will be please assist another way? as you took my money multiple ways

I had the chance to cancel the payment to your casino from my banks end "after i got the feeling your trying to trap my money" but decided i'd play fair so how about you do the same.....


Again there is NO VISA, my/your options are BTC, Mastercard & or manual Bank Transfer (fees on you)

Your basically publically telling me to goto a new bank and sign up? doesn't sound right does it.. play fair Cadoola

Dear valued customer,

We are sorry that this experience might be unpleasant to you. We want you to know, that all our actions completely correspond to the Terms & Conditions.

Nevertheless, we want to walk extra mile, and found the solution, which is an exception and could be used only by you.
You can use VISA card of one of your relatives (make a minimal deposit from it), send all the needed documents of the card’s owner and a selfie with the card to our Finance department.

In case, you have any additional questions, do not hesitate to contact us, please.

Best regards,
Cadoola Casino

There is absolutely no way i am involving anyone else's money in this when you cannot even redeem yourself to me alone...

I am not and you cannot expect me to go around asking people if they have VISA and can i use it 100% not a chance!

plz find another way as said BTC/MasterCard is my ONLY available payment "deposit/withdraw" methods

My money is essentially being wrongfully withheld from me, not playing fair is all i see and understand


LAST TIME THERE IS NO VISA AT ALL... EVER

Dear valued customer,

Once again we would like to point out that we are sorry that this experience might be unpleasant to you and that it might seem unfair. We want you to know, that all our actions completely correspond to the Terms & Conditions and they do apply to everybody.

Nevertheless, we want to go above and beyond our care towards players, and we found the solution, please note that our administration is making an exception and it can be used only by you.

And as for now, the only option which is technically possible is to withdraw to VISA card.

In case, you have any additional questions, do not hesitate to contact us, please.

Best regards,
Cadoola Casino

There is no VISA & no way to get one...
plz assist another way

Dear valued customer,

Please, note that we are making an exception just for you by allowing the withdrawal to be processed to a card that does not belong to you, but to a relative of yours and that we cannot further assist you, as payment method VISA is the only available option.

We would like to point out that we are sorry about the current circumstances. Please, provide us with the needed information and your withdrawal will be processed in the shortest period of time possible.

In case, you have any additional questions, do not hesitate to contact us, please.

Best regards,
Cadoola Casino

Ok stop repeating yourself and forcing me to do the same..

You took my money in form of BTC & MasterCard so it’s not too much to ask for it back in the same way?

There is no VISA in my or relatives name.. BUT

There are 2 options for me for VISA,
A reloadable VISA or virtual VISA like Entropay both of which I doubt would be able to use for this purpose + big fees & I can not afford to keep sending €20 ($40AUD) to you or anywhere find out the hard way it won’t be accepted