Complaint #12
Cadoola Casino
Degrading my max limit per withdrawal and slow payout
7 years ago
I had a big win over at Cadoola a couple of weeks ago and my account is fully verified here. The problem is that they decided to degrade my max limit pr withdrawal from 500 euro to 300 euro, with no reason. I have asked several times for the casino to provide a specific reason, but they wont answer my question.
Also the payments are for some reason really slow, only paying out every other day. This makes it max 3 withdrawals pr week, and every other week will only be 2 withdrawals due to the 1 whole day delay between them. That makes it 900 euro max a week. The welcomestatus on the page clearly says 6000 euro max a month, but i will never reach that with this much delay between each withdrawal.
Ive recieved my first withdrawals of 300, 200, 300 and 200 euro. They told me that i needed to contact them to get a new paymentplan for the next withdrawals and the reply i got was that i will get an answer within 24 working hours.
In my calculation, it will take upto 8 months to withdraw my full balance as of now. This is a horrendus long time for a payout to be completed.
If the rules according to accountlevel was followed, it should not take more than 4 months to complete it.
I hope Cadoola can come up with a good solution to how i can get my withdrawals according to their accountlevel rules.
Also the payments are for some reason really slow, only paying out every other day. This makes it max 3 withdrawals pr week, and every other week will only be 2 withdrawals due to the 1 whole day delay between them. That makes it 900 euro max a week. The welcomestatus on the page clearly says 6000 euro max a month, but i will never reach that with this much delay between each withdrawal.
Ive recieved my first withdrawals of 300, 200, 300 and 200 euro. They told me that i needed to contact them to get a new paymentplan for the next withdrawals and the reply i got was that i will get an answer within 24 working hours.
In my calculation, it will take upto 8 months to withdraw my full balance as of now. This is a horrendus long time for a payout to be completed.
If the rules according to accountlevel was followed, it should not take more than 4 months to complete it.
I hope Cadoola can come up with a good solution to how i can get my withdrawals according to their accountlevel rules.
Cadoola Casino Complaint Stats
Resolved
21 / 22
Avg. Amount
$3,068
Avg. Complaint Duration
7 days
Avg. Response Time
2 days
Cadoola Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 15 out of 16 complaints in this category have been resolved.
This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.
Screenshot
