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Brango Casino

Item: Brango Casino
Rating: 6.8
Author: Bojana D.

Our Rating CasinoRank

6.8/10

CasinoRank

Player Rating 43 reviews

7.2/10

43 reviews

Complaint Response 39 complaints

23 hours avg. 39 complaints

AskGamblers Quick Overview

Editor's View

Brango Casino is your everyman's gambling platform: it doesn't seek to impress with vast game offers and dozens of payment methods and instead sticks to what matters most: big bonuses coupled with low wagering recs. If you're old school and don't mind a modest site without a flashy theme, try Brango.

Bojana D.

What we like

Low wagering requirements
Multiple cryptos allowed
Live chat 24/7

What we don’t like

No live casino

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Brango Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://casinobrango.com/

Established

2017

Licences

Curacao Gaming Control Board

Company

Anden Online N.V.

Affiliate Program

Casino Brango Affiliates

Languages

English

Casino Type

Instant Play, Mobile, Crypto Casino, Live Casino

General Information About Brango Casino

With Curacao licence behind this online casino, Brango Casino covers a broad range of jurisdictions, catering to players worldwide. With such a broad reach, one would expect a more extensive catalogue of games and providers behind them; instead, Brango sticks to a single software provider to power the games.

A clean-cut website design and full mobile optimisation allow you to access the site from virtually any device, making it a good choice for a mobile casino. Brango is big on cryptocurrencies and serves a crypto casino, too.

The website is available in only one language, English, as is the customer service.

Let's explore Brango Casino further and see what it offers regarding games, payments, and bonuses.

Deposit Methods

MasterCard, American Express, Visa, Flexepin, Neteller, Skrill, Bitcoin, Litecoin, Interac, Ethereum, Bitcoin Cash, Dogecoin, Cardano, Bank Wire Transfer

Deposit Fees

Withdrawal Methods

Neteller, Payz, Skrill, Bitcoin, Litecoin, Interac, Ethereum, Bitcoin Cash, Dogecoin

Withdrawal Fees

Withdrawal Limit

USD 4,000 per week

Currencies

Euros, US dollars, Bitcoin, Australian dollars, New Zealand dollars, Canadian dollars

Pending Time

0-1 hours

Withdrawal Times

E-Wallets 0-24 hours
Bank Transfers Not offered
Card Payments 3-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Payment Information and Options at Brango Casino

When it comes to payments, the casino keeps it simple: instead of offering dozens of deposit methods, it sticks to tried-and-tested solutions, including the most widely used payment cards, cryptocurrencies, e-wallets, and a single voucher card.

The casino charges no transaction fees, which is always a welcome sight, and claims it offers instant cashouts for all banking solutions. Brango's pending time is up to 1 hour, which automatically puts it among the fastest withdrawal casinos. Keep in mind, however, that withdrawal times at Brango Casino vary from 0 hours to 5 days, depending on the financial provider.

The minimum you can withdraw is €50, which many players consider a bit high. In contrast, Brango's withdrawal limit is capped at €4,000/week.

Game Providers

RTG

RTP

Not publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Games at Brango Casino

As a Real Time Gaming casino, Brango offers games from a single provider. Regardless, it still boasts a decent collection of games, ranging from online slots to Blackjack, Roulette and other classic table games, and various versions of each.

When it comes to video poker, members have a variety of card games to choose from, like Bonus Poker, Aces & Eights and Deuces Wild.

There is also a selection of Specialty Games, which include Keno and Bonus Bingo.

Real Time Gaming produces no live casino games, so you won't find this section at Brango.

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Brango Casino's Commitment to Responsible Gambling

Brango Casino is committed to offering a safe gambling experience and honours the principles of responsible gambling. As a result, it offers several RG tools, allowing customers to set cool-off periods and self-exclude themselves if they wish.

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Customer Support at Brango Casino

Should you need help, you can contact the casino's customer service via live chat, available non-stop, albeit for registered users only, and email. You can expect to receive a response within 24 hours to any query you may have.

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Complaints

Read the complaints other players have left for Brango Casino. Learn more about complaints.

Show all complaints

Submit complaint

Needed to KYC verify but now I am login restricted

I made a withdrawal request after receiving a jackpot, contacted customer service to let them know I made the request. Was told I would be emailed, in which I promptly took care of with verifying my Bitcoin address. Thanked the agent helping me, asked if that was ”all for now?", was told yes and everything was fine.

Received another email stating my request was denied due to the need to do the KYC verification. No problem, I go back and ask the same agent what that meant/how I go about it, and he sent me the link to upload my id documents.

I thanked him again and again, promptly completed the verification.

Upon closing out my open windows, I noticed that my ID was infact expired. I immediately went onto the License Renewal website and paid to renew my ID.

Following the confirmation of my renewed ID, I went to go back onto the Brango app to speak with a customer service rep again about my updated documents, but was not able to login, and now have an error message of Login Restricted.

Confused as to why I'm all of a sudden locked out of my account, I comb thru the Brango website(which I have already done a few times just out of pure curiosity), in hopes of finding a way to contact someone who can help answer why I am not able to login now, as well as where I can send my renewed ID documents.

I tried a few phone numbers, all non working numbers, and emailed support@brangocasino. Was responded to by Walter just a few min later, who was very nice and helpful, with quick responses. He stated that I would be able to log in again after the verification is completed. And that I could email my renewal documents to documents@casinobrango, in which I again, promptly sent over the initial documents again, as well as my proof of renewed ID. Was sent a response, immediately, stating
"Hi,

Thank you for contacting us. Rest assured that we have received your email and will respond to you promptly with the information you need.

Thank you,
Casino Brango"

As of right now, I've heard nothing back from any department at Brango, cannot login to my account still, and have no other way of communicating with any member of the casino, to even just make sure there isn't anything else I need to do, let alone get a status update.

I realize that it may take a little bit to get through the many requests/ID verifications, which is totally fine, but to restrict my login for no reason that I am aware of, I just can't seem to understand that.

I am very thankful for the time and help that anyone puts towards my current issues/withdrawal requests, and definitely don't want it looking like I'm trying to bash anyone or even Brango Casino, for that matter, I would just like to be given a chance to fix what I need to, if anything, or proceed with my request, if all items have been satisfied.

Thank you in advance to Ask Gamblers, for taking the time to address my concerns, and also to Brango for taking the time to respond as well. You're both greatly appreciated!

Rejected

3months still no verification

It has been over 3months since I started the verification process and I didn't even get a response for 6weeks and now I'm getting a reply maybe every 2-3 weeks after following up saying the same excuse. This is extremely poor. Theres absolutely no live support aside from a useless bot that can't solve anything how is this casino even in business???

Resolved

$50.39

Verification denied winnings taken and login restricted

I had won about $300,

So I sent in my valid government-issued passport, and current proof of address, but I then received an email saying it was not accepted and that my winnings had been removed with no explanation of why, nor why were my winnings removed if the documents asked for were provided.

Now as I try to log in I have learned that my account login has been restricted as well. I would like to know why my documents were removed and why my winnings were taken as well as my account blocked. Because as far as I know, I did nothing wrong to get banned nor to lose my winnings. I have emailed support several times and still have not received a valid reason for my account to be locked out

Resolved

Restricted when I requested withdraw my winnings

I opened an account with Brango back in September 2022. I’ve played a few times, but I never actually tried to withdraw any winnings that I won when I decided to do that today then my account was frozen right after I did the request, so I refreshed the page and when I tried to sign back in it said that I was restricted not giving a reason why I don’t know what’s going on. I just want my winnings.

Resolved

Does not let me withdraw my money

I got verified at Brango Casino 2023-12-11.

I had won 99.76 € and tried to make a withdrawal then and there when I got verified and it was not until now a couple days ago I realized that I hadn't received my money. So I tried making the withdrawal as well as contacting their live support, they didn't give me any good answers either. The money didn't go through. Now I have not received my money nor am I able to contact them at their live chat that is "24/7 available" and the worst part is at the cashier site it now says that I have to verify my account (Again??)

It should not be this hard to make a withdrawal of money that I've won. I have email proof of that my account already has been verified as well as I have sent not only the requiered photos they've asked for but also utility bills to prove myself.

All I want is my money and now I expect this casino to do right for themselves as I have gone through all this hassle. I can provide with email proof of what I am saying here now if that is needed.

Resolved

€99.76

Verification and contact issues

It’s been over a week that I have been attempting to withdraw my funds. However, the verification process seems to not be going through. I’ve emailed I’ve messaged on Facebook I’ve even commented on their post and no one is responding or reaching out to me or anything and my verification has still not gone through can you help me get someone or resolve this matter?

Resolved

Need Help With My Verification

I been waiting a week to get verify from the casino.

I reach out to customers service about the issue. No one hasn't responded.

I submitted all my information for the verification on last Monday. Once I submitted it, it said my information has been received and it will take 3-5 days, someone will be in contact with me.

In on there website it usually have a little chat symbol where I can right customer service but I haven't been able to see it on there.

I just need help getting my information verify in getting my $50, thank you.

Resolved

$50

Verification has me in the dark

Im trying to verify my account, after submitting my documents I received no verification or fallow up saying they even received them so Im not even sure they went through. I messaged customer service and was give ZERO information other then they have no information to five me. They could have went through, or maybe they didnt...they dont know because a 3rd party handles the verification. Im waiting on something to be reviewed no one even knows has been submitted or not.

Resolved

Verification Delayed

I've provided all necessary documents plus selfie two different times. Verification has taken a really long time. I've emailed casino three times but only got a pregenerated response from a bot, the email mentions using 24/7 chat on the website but 24/7 chat doesn't exist or work on any browser or device even though they advertise 24/7 chat.

Resolved

Verify issues and not responding back

It's been 6 days, still havent been verified.

When I try to get help with a customer service person they end my chat.

I email the casino, but I haven't heard anything back from the casino yet. I'm starting to believe they are scamming their users.

On the site it says 3-5 days but its going on the 6th days now. The customer services is not good at all. What's the point of having customer service if you can't even get the information out of them..

Resolved

Complaint Statistics

Resolved 34

Avg. Amount $ 71

Avg. Complaint Duration 5 days

Avg. Response Time 23 hours

Review this casino

Share your thoughts with other players

Player rating

7.2/10 ● 43 reviews

Top reviews from our players

Bexpdx7

5 years ago

10/10

I absolutely love that when I make a deposit, I can withdraw my winnings in the same day and receive them within an hour. It makes the experience much more enjoyable receiving the funds immediately.

They've made improvements with this, but often there aren't any substantial match bonuses available and from what they offer, the playthrough is typically 35x+ which is difficult to do.

donpaul123

5 years ago

10/10

Honestly this the best casino out there when it comes to the verification process. I was told it would be 7 days. It actually took only 3 days. Support is always right there to answer all of my questions. FAST!!! Next they have my favorite games and even some new ones. I do believe with all my heart their games are fair. $10 min, deposits on Crypto and $20 to withdraw. which brings me to my next point. I never had a problem with my $$$ (I play daily) deposits in five mins and the withdrawals damn near as fast as you ask for them. If you don't like waiting for your money deposit or withdrawal I highly recommend BRANGO CASINO! Oh yeah I almost forgot, you should check out the tournaments too. I won two my first week. prizes were really nice too. I'm first place today at the time of this review. Wish me luck!

If i really just had to find something to say I don't like it would be I would like to receive more emails and text message promotions. That's all I can say on that note.

tman1959

6 years ago

5/10

Great customer service, great game selections. Management excellent, The payouts are instant every time. They are the most honest site play on. Fair bonus play offers,

The Cryptonator they use for deposits. Gets lost and can take hours to get deposited. Been loyal customer for years but the deposit method is a hassle too many times. Wish they would go back to old method.

tman1959

6 years ago

5/10

Great customer service, great game selections. Management excellent, The payouts are instant every time. They are the most honest site play on. Fair bonus play offers,

Rae1104

6 years ago

5/10

Games available are fun and they give free spin bonuses away often. Payout is fairly fast and easy and customer support is friendly and helpful and answer quickly.

Confused about availability to my state sometimes says not available.
Have to play through more then other casinos to be able to withdraw on free spins.

Jettzorro

6 years ago

9/10

Instant payout no question asks, $10 minimum deposit, $20 minimum withdrawal.
Budget friendly that will keep ur family happy. Everything is simplified including the bonuses

This casino is perfectly made for a regular man with a regular job working regular hours. There's really nothing much to say. Most of the time, it's easier to criticize than appreciate but in this case.

kajaylynn99

6 years ago

10/10

I love this casino. I've been playing for over a month now. Payout is fast. They offer instant withdrawal with bitcoin once a day, which is awesome. Staff are very helpful and friendly.

There isn't anything that I really dislike for the most part. The casino has all of the games that I enjoy playing. They pretty much meet all of my standards.

Boobs01

6 years ago

10/10

Friendly staff
Quick payouts!
Games are too notch and fun to play.
This casino consistently delivers .
Excellent gaming experience.
Tournaments are good to and daily with good prizes for top players.

Jessedcapes

6 years ago

7/10

Games and bonuses are great. I have played on several other online casinos but this one seems to have all the games that I enjoy playing. Look forward to playing more when I have the time.

Playing any of the games in the casino results in heavy latency for me here in the US. Not sure if it is a server or network issue but hopefully it will get sorted out soon.

cmayson43

6 years ago

8/10

Courteous, friendly staff that make you feel well looked after. The games are some of my favorite to play and payouts are fast. Enjoy playing at Brango very much.