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Brango Casino

Our Rating CasinoRank
6.8/10
CasinoRank
Player Rating 43 reviews
7.2/10
43 reviews
Complaint Response 39 complaints
23 hours avg. 39 complaints

AskGamblers Quick Overview

Editor's View

Brango Casino is your everyman's gambling platform: it doesn't seek to impress with vast game offers and dozens of payment methods and instead sticks to what matters most: big bonuses coupled with low wagering recs. If you're old school and don't mind a modest site without a flashy theme, try Brango.

What we like
  • Low wagering requirements
  • Multiple cryptos allowed
  • Live chat 24/7
What we don’t like
  • No live casino
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Brango Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://casinobrango.com/
Established
2017
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino

General Information About Brango Casino

With Curacao licence behind this online casino, Brango Casino covers a broad range of jurisdictions, catering to players worldwide. With such a broad reach, one would expect a more extensive catalogue of games and providers behind them; instead, Brango sticks to a single software provider to power the games.

A clean-cut website design and full mobile optimisation allow you to access the site from virtually any device, making it a good choice for a mobile casino. Brango is big on cryptocurrencies and serves a crypto casino, too.

The website is available in only one language, English, as is the customer service.

Let's explore Brango Casino further and see what it offers regarding games, payments, and bonuses.

StallCation

Complaints

Read the complaints other players have left for Brango Casino. Learn more about complaints.

Show all complaints
Needed to KYC verify but now I am login restricted
I made a withdrawal request after receiving a jackpot, contacted customer service to let them know I made the request. Was told I would be emailed, in which I promptly took care of with verifying my Bitcoin address. Thanked the agent helping me, asked if that was ”all for now?", was told yes and everything was fine.

Received another email stating my request was denied due to the need to do the KYC verification. No problem, I go back and ask the same agent what that meant/how I go about it, and he sent me the link to upload my id documents.

I thanked him again and again, promptly completed the verification.

Upon closing out my open windows, I noticed that my ID was infact expired. I immediately went onto the License Renewal website and paid to renew my ID.

Following the confirmation of my renewed ID, I went to go back onto the Brango app to speak with a customer service rep again about my updated documents, but was not able to login, and now have an error message of Login Restricted.

Confused as to why I'm all of a sudden locked out of my account, I comb thru the Brango website(which I have already done a few times just out of pure curiosity), in hopes of finding a way to contact someone who can help answer why I am not able to login now, as well as where I can send my renewed ID documents.

I tried a few phone numbers, all non working numbers, and emailed support@brangocasino. Was responded to by Walter just a few min later, who was very nice and helpful, with quick responses. He stated that I would be able to log in again after the verification is completed. And that I could email my renewal documents to documents@casinobrango, in which I again, promptly sent over the initial documents again, as well as my proof of renewed ID. Was sent a response, immediately, stating
"Hi,

Thank you for contacting us. Rest assured that we have received your email and will respond to you promptly with the information you need.

Thank you,
Casino Brango"


As of right now, I've heard nothing back from any department at Brango, cannot login to my account still, and have no other way of communicating with any member of the casino, to even just make sure there isn't anything else I need to do, let alone get a status update.

I realize that it may take a little bit to get through the many requests/ID verifications, which is totally fine, but to restrict my login for no reason that I am aware of, I just can't seem to understand that.

I am very thankful for the time and help that anyone puts towards my current issues/withdrawal requests, and definitely don't want it looking like I'm trying to bash anyone or even Brango Casino, for that matter, I would just like to be given a chance to fix what I need to, if anything, or proceed with my request, if all items have been satisfied.

Thank you in advance to Ask Gamblers, for taking the time to address my concerns, and also to Brango for taking the time to respond as well. You're both greatly appreciated!
staus Rejected

Complaint Statistics

Resolved 34
Avg. Amount $ 71
Avg. Complaint Duration 5 days
Avg. Response Time 23 hours

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Player rating
7.2/10 43 reviews

Top reviews from our players

I been lied to and there is no true customer service support. Y’all may want to update the information y’all have for them. They do not have a phone number support and they do not have live chat support even though their website states they do. I can’t find help at all. I uploaded my documents over 8 days ago and yet have not received any response.

Great odds of winning, generous bonus for active players, reasonable wagering, excellent VIP program rewards and VIP services, tournaments with generous prizes, cash back is 30% on deposits with no bonus redeemed for.

Maximum cash out limit for certain bonuses, occasionally deposit delay but LTC is the fastest and have been using LTC for deposit with no issues at all.

Experience the thrill of the Casino and the excitement of the Maserati tournament at Casino Extreme & Brango Casino! As an avid player, I've been impressed with the top-notch offerings at this online casino. Not only do they have a wide selection of games that cater to all types of players, but their Maserati tournament takes the excitement to a whole new level.
The Maserati tournament is a game-changer, offering players the chance to compete for the grand prize of a luxurious Maserati car. It's a unique and exhilarating experience that sets Casino Extreme & Brango Casino apart from other online casinos. The prizes are real, and I was thrilled to see the winners receive their well-deserved rewards.
Not only that, but Casino Extreme & Brango Casino also offers a VIP program that provides exclusive benefits to loyal players. From personalized offers to dedicated customer support, being part of the VIP program truly enhances the overall gaming experience.
What I appreciate the most about Casino Extreme & Brango Casino is their commitment to constantly improving and expanding their offerings. The staff is attentive to player feedback and always looking for ways to make their events even better and more exciting. It's evident that they genuinely care about their players and are dedicated to creating an unforgettable gaming experience.
In addition to the Maserati tournament, Casino Extreme & Brango Casino hosts regular promotions and events that keep the excitement going. I'm always looking forward to the next big tournament or special event they have in store.
Overall, I highly recommend Casino Extreme & Brango Casino and their Maserati tournament to all casino enthusiasts. With their impressive selection of games, thrilling tournaments, and commitment to player satisfaction, Casino Extreme & Brango Casino is a top choice for an unforgettable gaming experience.

Lightning fast payouts. Hassle free and their chat is fast with respectable reps.
Decent promos but they could do better in this department.
A lower minimum withdrawal amount would be nice too!!!

It's a typical online casino and has almost your basics or your starters, a good 24/7 chat support. Mobile friendly and accepts different types of cryptocurrencies, which in fact offers great payment methods.

One of my main complaints about the casino is not having enough variety. For me I think a live casino could potentially bring in more players and add more selection to their game catalogue.

Perhaps the biggest success for Brango Casino is the fact that they have done a good revamp on their casino offers, which is a good look for any casino that wants to get the best number of players in the long run. That’s a way to improve it nowadays.

I think we need more of those payment options if the site is going to cater a huge number of games to begin with. This is why I can say that there is a need to add more of it than most people think since it makes the gaming experience faster and easy.

Great Bonuses: the bonuses are great and I love to use them!! Some the better bonuses that I’ve seen a casino have!!

Great Customer Service: the customer service was one of my favourite parts about my experience at CasinoBrango. They were very quick to address any issues that surface. Not only that, but they are very receptive & good at what they do.

Ease of Use: another one of my favourite parts about CasinoBrango is the extreme ease of use that is needed to navigate the casino. They have a wealthy selection of great games that I enjoy.

Unclear Terms and Conditions:

I had played through an EasterBoost promotion that they offered to customers. I played through the entire play-through balance and converted in into my real balance. But unfortunately, I had accidentally activated a free 50 spin offer that they offered as an Easter Promotion. I took it unknowingly because of the vague terms and conditions, that and it was on the front page so I thought it was free for the taking. I had won some money off the spins but I then proceeded.

They make it near impossible to see the actual terms and conditions of the Bonuses because they only have a small list of terms & conditions that look to be the only ones listed on the Promotions tab.

It’s a shame I lost all my winnings over a small promotion that I happened to partake in at the end of my session.

It at times feels like they’re praying on people because of how they hide their full terms and conditions. The least they could do is link to the full list from the Promotions terms itself.

Verified and paid out within 24 hours of signing up. Great bonuses and great customer service. I know someone who accidentally had 2 accounts and won about 11000 from them and they still paid him!

Sometimes their slots can be a little stingy. That about all I can think of. One of the best casinos I've been to yet! Keep it up Brango! You are setting the bar for how customers should be treated.

Brango has a good user interface which is a solid foundation for a site. While there is a solid selection of games, there are still a lot of missing opportunities for them to grow.
There is a good reason behind the optimism for this site as there are just some openings that people have missed out on.
This is a good site and there is solid room for improvement.

Since it’s only 6/10, there are still some issues with the team. We’ve talked about the game selection which is a problem considering that the variety of the games suffers because of the lack of numerous providers. Hopefully, they can keep up with the criticism as they can improve as long as they work on their issues.

They have amazing loyalty rewards, the fastest payouts ever (within an hour) excellent customer service and best games! My bitcoin is also deposited immediately.

No complaints. All around excellent! Wish they gave out more exclusive vip bonuses or promos.. or higher cash back percentage with a higher cash out.

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