Boom Casino

Had fun playing slots here, and the website had a cool design. I won some money too, which made it even better, withdrawal took 24h but that's not a bad time for a transfer compared to some other casinos.
I'll definitely be coming back, highly recommended as well😊🎰🎲

The only tiny issue I noticed was that the website was lagging a bit sometimes, but overall, it didn't bother me too much, wish support agents were more friendly.

There is a few table games like Baccarat by Pragmatic and Evolution Gaming. Somehow the Evolution table is not working and I can't play their table games.

1. The page keeps logging me out. Very buggy.

2. I placed a bet at least three times and won but I never got paid. Very dodgy. Their alibis were that the bet was never placed because it was not in the betting history (of course it will not appear there), There was a disconnection/wi-fi issue (always your fault) and the bet was not accepted or did not complete. But if the bet was a loss then they will take your money. I complained several times to no avail. All they will say is they will escalate the issue but you will never really hear anything new from them. My advice is to video record every time you place a bet. Talking to the supervisor or manager is not an option.

3. After I won and tried to withdraw funds (within limits) it was denied 3 times. The money keeps going back into my balance. Obviously, they wanted me to keep playing. They said it was my bank that rejected it even though the bank has nothing to do with it. It took almost a week for a single withdrawal. The delay was unforgivable.

4. Very limited deposit and withdrawal options.

5. I closed my account and will never go back.

Boom Casino

May 14, 2021

Thank you for taking time to give feedback on our casino. We are truly sorry to hear your experience with us was not a satisfactory one. We can confirm that unfortunately Evolution games are not accessible from all states in Canada, so instead we can offer live casino via Pragmatic Play. Our withdrawal times are usually very fast but there can be various reasons why bank transfers bounce back from the bank. We are sorry if you did not receive proper explanation for this.

We hope to welcome you back to our casino and provide you with a better experience this time around.

First I thought the service. But nothing is what it seems like. When you start depositing a lot and withdrawal a lot they will block you from there casino :/

I ended up at this casino as a high roller. Initially super contact and fast payouts, eventually more than 10k deposited and played and then your account will be blocked for one or other 'wealth verification'.

Fine, control = control. But this check takes 6 weeks and they ask you absurdly many documents. Payslips / contracts / proof of whether you have loans / reasons for certain transactions on your account / BKR documents / Chamber of Commerce documents / Tax documents etc ... Toke me 6 weeks and very long time to wait on there response.

And then after you have sent everything neatly, the conclusion is: We close your account because you have loans. While there is only proof that there is NOT ANY LOAN on my name. No more reaction and totally removed. Crazy company, gosh!

Solution: Take a good look at the documents and respond to my emails. Open my account and give me my promised cashback before these 6 weeks of woes started.

Quite a nice casino.
Fast withdrawals and downloading of games. The support chat is also friendly and helpful, we managed to solve all the issues, so i am glad.

Boom Casino

February 18, 2021

Thank you for your review on our casino. We are happy to hear you have enjoyed your experience so far!

Hero Gaming Group - one of the best Casino Groups I've been matched the last 7 Years.
Awesome Support - fast withdrawal - no discussions - some good free Bonusses.
Good job, keep it up!

Sometimes, the Page is buggy - but not a real negative Point. Everything is really good.
Need some more Characters to fill the negative part, but there is nothing to add.

Boom Casino

November 19, 2020

Thank you for your review. We are glad to hear you are enjoying your experience with us!

Nice Casino, great games, amount of games, great design, good support, cashback. Great experience for me, a lot of live casino options, and all the slots I need.

Withdrawals need some time, 1 or 2 days, but its ok. In my Opinion the are not many negative aspects, speed up the withdrawals and its the best online casino for me.

Boom Casino

November 5, 2020

Thank you for your review on our Casino. We appreciate all feedback that can help us to make our Casino even better!

It's a good website. Friendly support.
Chat agents are not enabled to give handout bonuses. Still, they have a good reward system which helps you recover some losses and you get wager free cashback.
Fast withdrawals. No technical issues.
Many popular games from providers are available.

You don't get much weekend promotions or great deposit bonus offers compared to casinowinner or leovegas ( just examples) Apart from this I don't see much negative.

Nice amount of games
Website looks good
Customer service replies quite fast but cant really seem to solve much
You get cashback on wagering, not just on losses.

Unfortunately payments team lags withdrawals, does not update you and it can take a week or even 14 days before a withdrawal is processed
Bad vip service, if you re a big players they do nothing to make you feel at home or speed up things

Nice design, nice collection of games.
Tried this new casino and was very pleasantly surprised. Deposited 2 times a small amount and managed to win 3000+.
Normally, this is when the hassle starts, and when you can really judge a casino.
Well the verification was with lightning speed (2 hours), and the withdrawals where confirmed very shortly after.
It did take almost a week for everything to reach my account, but according to (very friendly) support they had some technical issues and I have no reason not to believe them.

So I would like to recommend this casino since they seem very trustworthy, and do things the right way.
Keep it up.

It is not really clear what happens to withdrawals after you make them, so this is something that can be improved.
But more than that I can't make up.

This casino is very exceptional in a good way - a very welcome add to the group of latest casinos.
The web design is very high-end and up-to-date. Simple, modern, functional.
You have all the tools and features very easily accessible at your fingertips.
For example, your personal limits; all the terms and conditions and all other useful information; all your gaming and transactions history; preferences; etc.
You can adjust the front page and choose your best of the best games there to be immediately accessible ;)
Unlike it says here in AG, players from Finland are very welcome and able to play here. They even have my language, and not a clumsy Google translation, but a real fluent translation. ;)
They have live chat, and Raphael was very fast & accurate to answer all of my questions which I had, having just opened my account.
Then come the best & most crucial things.
They have NO withdrawal limits whatsoever.
They have my favorite NetEnt games (which are the only games I usually even play at all), and apparently a wide variety of other slots & providers as well.
For deposits & withdrawals, they use a service called BRITE, which I had never heard of before. It appears to be very similar to Trustly and seems to work as perfectly well too. Depositing from my Finnish bank was very easy. I deposited 800 euros; played my favorite NetEnt games Vikings & Hotline; was blessed enough to win a nice amount from the latter, and got to cash out a nice amount of 1,406 euros. I asked the chat agent, how long would it usually take. He told me, 3-8 hours (if I remember right). Maybe 3 minutes later I then went to check out my bank account balance - and the money was ALREADY there. In the middle of the night.
Just amazing.
Also, I want to mention ”Boom cash” - no wagering free cash which you will get after every 1,000 spins you play, and which accumulates simply as a percentage of the amount you wager at games. It seems I already have 4 euros of that too.
They hold the reputable MGA license which is always a huge pro, at least imo.
Based on my experiences this first night as their customer; I can warmly recommend their site to other fellow players. :)

The one and only reason I only give 9/10 stars, and not 10/10; is that their deposit limit is a net limit; which means, if you deposit for example 1,000 euros in a day, then withdraw 500 euros that same day, then you’ll be able to deposit 500 more that same day. I think deposit limits should be absolute - that’s what they are created for. Also, you can change your limits as fast as in 24 hrs - I personally believe, a longer time, for example, a week would protect the player better.
Other than that, everything seems to be totally perfect, fine & safe here.