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Boom Casino is restricted in your country, please try these instead:

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Boom Casino

Our Rating CasinoRank
7.4/10
CasinoRank
Player Rating 15 Reviews
7.2/10
15 Reviews
Complaint Response 8 Complaints
3 days avg. 8 Complaints

AskGamblers Quick Overview

Editor’s View

Boom Casino brings you thousands of casino games, while there’s also a live casino lobby that brings you titles from renowned software providers and incredible hosts. You can pick up a welcome bonus with your first registration at Boom Casino. 

The website is easy to use, while the casino’s commitment to responsible gambling is one of the best among the competitors. With plenty of payment methods and without processing fees, your experience at Boom Casino can be thrilling.

What we like
  • Different responsible gambling tools available
  • Multiple payment methods available
  • Various offer of casino games
What we don’t like
  • Available only to players from a few countries
  • Live chat not available 24/7
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Boom Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.boomcasino.com/
Established
2020
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Live Casino, Sports, Crypto Casino

General Information About Boom Casino

Boom Casino is licensed and regulated by the Curacao Gaming Control Board and it’s active in different countries worldwide. 

When registering at the online casino, you need to make a deposit immediately. Once you’re in, make sure to verify your account by submitting the KYC documents before you start playing.

Boom Casino brings a wide range of games to players and before you spin the reels of your favourite slot or start with a round of poker, read our detailed online casino review.

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Complaints

Read the complaints other players have left for Boom Casino. Learn more about complaints.

Show all complaints
Boom Casino - Boom Casino not paying since August

Hello,

I won 6446.49 CAD on Boom Casino the 08-27-24. I requested a withdrawal and the casino then requested we go through a verification process through email. They requested I send them my ID, a selfie, proof of address, and a statement from my Crypto account from the date 01-07-2024 till 25-09-2024, which also shows the deposit to the casino among other transactions.

I complied and sent them everything requested. They then proceeded to ask me to send them the PDF crypto statement for BTC and LTC from the 1st of July till this date, which I did. Then I was requested to provide further information about the funds received in my wallet on specific dates and to send documents to confirm the source of those funds. Also, they requested an additional statement for my other LTC wallet showing all transactions since the 1st of July.

After sending all these documents, they requested the statement of 2 other wallets of mine, my Coin Wallet and my Shakepay statement showing all transactions since the 1st of July. Once again, I complied and sent them documents. They proceeded to request the PDF bank statement from the bank account used to top up the Shakepay account, which I did. Then they asked me to send a PDF or CSV statement from the LTC wallet used to top up my Coin Wallet account with 50 LTC on the 4th of July and 100 LTC on the 5th of July.

I then explained to the casino that, unlike my other portfolios, Coin Wallet does not allow me to obtain a precise description of the transactions. Since the data is several months old, I'm not in a position to give them an answer and those incoming amounts are most likely a casino win since I do not own any other wallet. They then responded that unless and until they receive the requested information, they will not be able to complete the verification process and proceed with the withdrawals.

At this moment, it feels like the casino is doing everything and anything they can to not pay me my win. I have sent them all the documentation requested, including personal statements of other wallets that have nothing to do with my deposit made on August 27th, 2024. I sent casino statements of five different wallets and my bank statements dating all from July to September.

Please help me resolve this as this is unfair and feels completely out of hand.

staus Unresolved
$6446.49
Boom Casino - Boom Casino Delaying Account Verification

Hi, I registered and played at this casino on July 7 2022. I had put money in my account 3 times. The 3rd time I won money with my real money balance, which then I requested a withdrawal for the amount of 2200$.

On July 8th, I was asked to provide my documents, with a selfie and a 30 days bank transaction showing ALL transactions including the deposits made to them. On July 17th they said they cannot accept a proof of address document and was requested to provide another on, which I did on July 20th.

On July 21st, they said "As we can see, your ID and address have already been verified." But they were waiting for my bank statement from July, as I had not received them yet. They also asked for some personal information such as my occupation and employment which I replied through email.

Once I received my July statement with the deposit made at the casino, it was sent to them on August 8th. On August 9th they requested the June statement, which was sent to them the same day.

On August 10th they confirmed they received everything. I asked for an update on August 12th, and they replied on August 15th with

" This is to inform you that, we will get back to you once we received an update from the relevant team.".

Then finally, I get an email on August 16th requesting the same documents again with the message " We are sending you this email to inform you that we have closed your account temporarily, as we have not yet received the requested documents. ". They requested to provide my ID + proof of address.

This was very frustrating for me so I went on chat (August 16th) and inquired about this email. They person told me that both documents were verified already, and I can just reply to the email.

In private, I have included some pictures for proof.

I have had no reply since then and I am convinced the casino does not want to release my funds.

staus Rejected

Complaint Statistics

Resolved 4
Avg. Amount $ 6,130
Avg. Complaint Duration 4 days
Avg. Response Time 3 days

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Player rating
7.2/10 15 reviews

Top reviews from our players

Inactive user
9/10

This casino is very exceptional in a good way - a very welcome add to the group of latest casinos.
The web design is very high-end and up-to-date. Simple, modern, functional.
You have all the tools and features very easily accessible at your fingertips.
For example, your personal limits; all the terms and conditions and all other useful information; all your gaming and transactions history; preferences; etc.
You can adjust the front page and choose your best of the best games there to be immediately accessible ;)
Unlike it says here in AG, players from Finland are very welcome and able to play here. They even have my language, and not a clumsy Google translation, but a real fluent translation. ;)
They have live chat, and Raphael was very fast & accurate to answer all of my questions which I had, having just opened my account.
Then come the best & most crucial things.
They have NO withdrawal limits whatsoever.
They have my favorite NetEnt games (which are the only games I usually even play at all), and apparently a wide variety of other slots & providers as well.
For deposits & withdrawals, they use a service called BRITE, which I had never heard of before. It appears to be very similar to Trustly and seems to work as perfectly well too. Depositing from my Finnish bank was very easy. I deposited 800 euros; played my favorite NetEnt games Vikings & Hotline; was blessed enough to win a nice amount from the latter, and got to cash out a nice amount of 1,406 euros. I asked the chat agent, how long would it usually take. He told me, 3-8 hours (if I remember right). Maybe 3 minutes later I then went to check out my bank account balance - and the money was ALREADY there. In the middle of the night.
Just amazing.
Also, I want to mention ”Boom cash” - no wagering free cash which you will get after every 1,000 spins you play, and which accumulates simply as a percentage of the amount you wager at games. It seems I already have 4 euros of that too.
They hold the reputable MGA license which is always a huge pro, at least imo.
Based on my experiences this first night as their customer; I can warmly recommend their site to other fellow players. :)

The one and only reason I only give 9/10 stars, and not 10/10; is that their deposit limit is a net limit; which means, if you deposit for example 1,000 euros in a day, then withdraw 500 euros that same day, then you’ll be able to deposit 500 more that same day. I think deposit limits should be absolute - that’s what they are created for. Also, you can change your limits as fast as in 24 hrs - I personally believe, a longer time, for example, a week would protect the player better.
Other than that, everything seems to be totally perfect, fine & safe here.

Nice games, and good overview on website. Easy deposits. Allthoug every email was answered by customer service, there was no solution in any of the answers.

Sudden block whilst playing games for verification. Very bad customer service, document review takes over 4 days. Disaster to withdrawal your winnings.

I never actually do it, write a review for an online casino. I don't want to encourage people to gamble. But I still think I should do it this time.

Yesterday I was looking for a new online casino, preferably located in Malta. I came to BoomCasino.com via google.

After looking at the site I decided to create an account here, registration was effortlessly neat and careful. Site doesn't have too much information and works easily. After registration I deposited via Ideal 10 euros and started playing Book of Dead. Then roulette and some nice games. The offer is wide. I won 850 euros and then often comes the exciting moment. Cash out ... How fast is the verification and payment? Very quick!! My account was approved within 2 hours after submitting documents and my money was transferred immediately. I had it back on my account within 12 hours, great! I have never experienced this before, what good service! For anyone who would like to play here I would say DO!

Small tip: They still offer the beautiful double ball roulette, which is fun !!

You will find little information on the website about the status of the payment and your documents. Maybe this would be a good addition for this new casino.

Really new concept with 2 instant bonuses for jammin jars - as first deposit bonus. You only need to wager your winnings 1x.
There is also the classic 100% first deposit bonus with 40x wager.
I tried the 100% bonus with a 50 euro deposit and had no luck in first instance.
I redeposited 50 - no luck at all again.
With the 3rd deposit of 100euro I finally managed to climb the ladder to 840 euro!
This was yesterday evening around 18:00.
Today I woke up and checked my balance and it is already paid out! No verification was necessary and that's an absolute insane payout time, especially for weekends. (this is what is all about for us gamblers, isn't it? :) )
when I signed up I made a mistake with the location. Customer service helped me within 2 minutes and you also get a chat protocol to your email. Really all you wish , fast and friendly service (by raphael) (in my native language German, all within seconds).
Also a lot of different games + live casino also with small limit tables. Website is "user" friendly if you ask me. (used desktop pc)
In the morning when I checked with my phone it could be a little better - but what to expect from such a young casino.
Really nothing to complain, exited that such things are possible for such a young casino.
thumps up!

Absolutly nothing.
See points above.
I have played on a lot of different sites, this seems to be a really serious one with good customer service, which is really rare!
Player comes first on this site.
Can just recommend to every gambler out there.

Thank you for your feedback. We are happy to hear you are as excited about our new Casino as we are!

user avatar

Boom casino is one of the newest casinos added here on Askgamblers and I've been aware of this casino release for a few weeks and was very excited to try them out when they launched. Reason for that is that they come from Hero gaming group and Casino Heroes is their sister site, and it's a casino that's been on my favorites list for the past few years. For some reason it says here that they don't accept players from Malta but I surely had no issues signing up and playing there and I don't see a reason why they would restrict Malta as their sister sites accept Maltese players.

Boom casino is powered by top-notch game providers such as Netent, Microgaming, Big Time Gaming, Push Gaming, Play'n Go and many others, besides I think their casino lobby looks great- it's easy to navigate, pleasant for the eyes and overall feels like a step up from their other brands. I also think they offer a very unique welcome bonus- for a deposit of 20eur you get 1 guaranteed bonus feature on Jammin Jars, but for 50eur and above-2 guaranteed bonuses. This is something I knew Casino Heroes were doing where you could purchase instant bonuses at their Ruby store- I think it's definitely something new and I haven't seen other casinos doing that. But the main reason why I was curious about them was their boom cash- 0.5% cashback that's calculated from your turnover. Reason why it interested me was because I used to play a lot at Casino Heroes but very rarely got any rewards, usually just a couple of free spins even though I would deposit and play a lot. Here at least I could get real cash for bets that eventually I can withdraw- I believe it's a great concept.

So a few days ago I made a deposit of 50eur and got the 2 instant bonuses. Since their bonuses work like parachute bonuses, I decided to try my luck with a few of my favorite games first with real cash- I played Twin Spin, Immortal Romance and Mission Cash slots with minimum bets. I had a few decent wins but my balance never reached 100eur which was my goal for the session. I played for a few hours but eventually lost my balance. Then I activated my bonuses- first one paid only 10x bet, but second one- 50x bet. With around 13eur balance that had 40x wagering, I went to play Rise of Merlin, but the game wasn't in a good mood and I lost the balance quite quickly.

Overall I have a very good first impression of Boom casino, I love their game selection, games run smoothly and navigation is player-friendly. I'm excited to continue playing there more and explore the boom cash rewards. So far I definitely recommend them.

Thank you for your review on our new casino. As you correctly pointed out, we indeed accept players also from Malta:) We wish you better luck with the games in the future, and many exciting moments with Boom Casino! Team Boom!

user avatar

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