Boom Casino - BoomCasino Delaying withdraw and not answering

Last e-mail I got from boomcasino was 6 days ago, 27/04
Thats not ok..

This chat was 26/04 believe it or not and its further proof of my case. I have all e-mails saved if I need to provide screenshots let me know.

Chat started: 2021-04-26 11:45 AM UTC
(11:45:16 AM)*My name (b19f4bde4bcb): help
(11:45:21 AM) *** Wayne joined the chat ***
(11:45:35 AM) Wayne: Welcome to Boom Casino. I will be glad to assist you today.
(11:45:59 AM) *My name (b19f4bde4bcb): Hello can you please help me im so frustrated right now. I have sendt ALL documentations for KYC and even got e mail saying my ID was APPROVED!! but i need to send adress again so I did that, I get a new e mail suddenly you want ID again whats going on??
(11:46:16 AM)*My name (b19f4bde4bcb): now i have sendt my ID 2 times
(11:46:21 AM) Wayne: We apologize for the inconvenience caused.
(11:46:41 AM) Wayne: Let me check that for you.
(11:47:13 AM) *My name (b19f4bde4bcb): Hello!
Thank you for sending us the documents.

We have now verified your ID, but request you to send us a new proof of address
(11:47:24 AM) *My name (b19f4bde4bcb): I did this already, and you ask my ID again.. and i did do it again cmon now
(11:47:45 AM) Wayne: Thank you for holding on.
(11:48:30 AM) Wayne: As checked we can see that your account is verified and its been forwarded to the relevant team.
(11:48:47 AM) Wayne: As checked we can see that your Address is verified and its been forwarded to the relevant team.
(11:49:21 AM) *My name (b19f4bde4bcb): So if thats the case why am i still getting e-mailed asking for the same documents as I have already provided?? And my withdraw should be accepted instantly if i am indeed verified
(11:50:10 AM) Wayne: Thank you for sending us your documents. On average verification process takes approx. 56hrs and you will be notified by email once your account is verified. If you have received further emails asking you to send in documents, please ignore these as they are automatic reminders from our system. Thank you for your co-operation!

Thank you for your feedback. Our average processing time for withdrawals is 12 hrs, but usually its even much faster then that. In some cases we need to perform enhanced due diligence on customer accounts, in which case this process can take a bit longer. While we always strive to be as fast as possible when it comes to processing withdrawals or approving documents, this time much depends on the payment method, amount of the withdrawal and what kind of verification needs to be done on the account.

We hope that you have already got a solution to your issue, but if this is not the case, we kindly encourage you to contact our customer service for an update about the case.

Hello Boomcasino, Thanks for the reply.

Sadly my issue has not been resovled yet, im hoping with your help we can resolve it today. First let me start by saying My account has been fully verified but my withdraw has still not been accepeted and while its great to hear your withdraw time is usually 12hrs for me this has simply not been the case.

Yesterday my pending withdraw that i've had pending since 28/05/2021 was canceled by you and returned to the casino balance. Boomcasino wanted me to withdraw to ecopayz and not "MuchBetter APP" so they canceled my withdraw. As I said in my e-mail to you I wish you didnt cancel it because there was a reason I chose not to use ecopayz. Ecopayz has changed some policies in my country and are no longer able to process withdraws to me, so I had to choose the ONLY other option that was available for me on your site, the app "MuchBetter".

Here is proof of such e-mail sendt to me by ecopayz:


Important changes to your ecoPayz account

Dear


We are writing to inform you about changes happening to our services in due to regulatory requirements.

Starting from 18 Apr 2021, you will no longer be able to make purchase transactions with ecoPayz Merchants.
You can receive payouts from ecoPayz Merchants until 25 Apr 2021 inclusive.
Other ecoPayz account features available to you remain unchanged.



Now, with this info in mind.. I advice you to accept my withdraw immediately, thank you.

Everything is resolved now, Thanks everyone involved.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.