Boom Casino - Long delay in withdrawal of winnings

Thank for posting complaint.
I have an addition to the above -
ear Natalya,

Thank you for your patience.

After reviewing your account information, we would like to advise of the following.

As part of our verification processes, we have found that you have accessed your account from an IP address which appears to be from a Virtual Private Network (VPN) or a proxy connection.

This is prohibited according to our General Terms and Conditions (https­://­www.bo­oca­sin­o.c­om/­en/­tnc):

Should we find that you have registered or accessed your account through a Virtual Private Network (VPN) or similar service that masks your IP address or manipulates the identification of your real location and/or IP address, or we detect device spoofing, we may block your account and/or withhold any winnings.
Therefore, in line with our General Terms and Conditions, we have voided the account balance, and closed your account.

Regards,
Complaints Management Team

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Well + to all my account was blocked for this reason. First, I did not use vpn or proxy addresses.
My provider is blocking the casino, I tried to register via vpn but it did not work, the casino system does not allow this and shows you a window where it says - you are using vpn, disable it and try again (i can show a screenshot)
Second, I bought a new sim card where I was able to access the casino site, register, play and win. It's just incredible, I didn't get the money and it turns out I used vpn in a casino where vpn cannot be used - the system blocks it. Waiting for a response from a representative

Dear @Ismanas,

Upon reviewing your complaint AskGamblers Complaints Team found out that you have submitted complaint against wrong casino brand. Feel free to submit a new complaint, however, please make sure to choose the correct casino name from the drop-down menu next time.

Based on the above we have no other option but to Reject this complaint.