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Bitsler Casino

Our Rating CasinoRank
8.1/10
CasinoRank
Player Rating 118 reviews
8.5/10
118 reviews
Complaint Response 18 complaints
2 days avg. 18 complaints

AskGamblers Quick Overview

Editor’s View

We enjoy Bitsler Casino's immaculate design and neat organisation, which allows players to access every corner of the website easily. Everything is located in the side menu, whereas the homepage features the most popular games, latest wins, and jackpots.

What we like
  • Accepts cryptocurrencies
  • Mobile friendly games
  • Safe & Secure
  • Live chat open 24/7
What we don’t like
  • Few responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Bitsler Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.bitsler.com
Established
2015
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, French, Chinese, Spanish, Indonesian, Hindi, Portuguese, Korean, Russian, Turkish, Japanese, Thai, Vietnamese
Casino Type
Crypto Casino, Instant Play, Sports, Live Casino, Mobile
VIP / Loyalty Program
VIP Program
Social Platforms
Instagram, Facebook, X, Telegram, YouTube, Discord, Twitch

General Information About Bitsler Casino

Bitsler Casino is an online casino that accepts all the major cryptocurrencies. It has been in operation since 2015 and is still going strong. The casino has a Curacao gaming licence and is owned and operated by Oyine N.V.

The casino is available in multiple languages. It can be accessed through a web browser or installed as an app on a desktop device for even quicker access. The site is also fully supported on the latest smartphones and tablets.

Login and registration take only a few seconds, after which you can enjoy various casino games. Switch the language to the side menu, and you’ll be ready to go! But before you do, we recommend you read our casino review and learn all about Bitsler Casino, including the payment methods it offers, how the chat support works and the casino’s approach to responsible gambling.

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StallCation

Complaints

Read the complaints other players have left for Bitsler Casino. Learn more about complaints.

Show all complaints
Bitsler Casino - Don't payout casino

I registered at Bitsler on May 15, 2025, and since then, I have made 5 deposits, with a total wager exceeding $10,000. Unfortunately, I have been waiting for nearly two months for my withdrawal to be processed.

Initially, Bitsler processed small balance payments. However, after one day, they abruptly stopped my Ethereum withdrawals and initiated a KYC process. After submitting my documents, they requested an additional verification — a handwritten note and a selfie, which I promptly provided. Despite complying, the process was repeatedly delayed.

Later, they requested proof of address, which I submitted, but it was eventually rejected without offering any acceptable alternatives or a path forward. My funds are still on hold, and I am unable to access or withdraw them.

I want to highlight that I did not use any bonuses or rewards offered by the site. I played with my own money and unfortunately lost a significant amount, yet when I finally tried to withdraw, my account was restricted. Additionally, the site has closed all my chat communication options, making it impossible for me to get assistance.

Another point of concern is that the account level shown now is different from what I had reached, causing further financial harm and indicating inconsistencies on the platform.

I am attaching all the evidence and relevant communication to support my case. I kindly request that my complaint be reviewed and that Bitsler be asked to process my pending withdrawal or provide a clear explanation for this unjust treatment.

Thank you for your time and support.

staus Resolved

Complaint Statistics

Resolved 16
Avg. Amount $ 1,489
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
8.5/10 118 reviews

Top reviews from our players

I became a member of the site 1 week ago. and I deposited money. my money immediately passed to the site and I made 1 sports bet. I wanted to withdraw the money I won and waited for my money to arrive for 2 days for security reasons. although I only bought 1 sports bet, my account was closed to sports betting and they said I had to play casino. I wanted to withdraw the remaining money in my account and my money has been waiting for 4 days for security reasons. live support does not help in any way. full of useless people. After 2019 and 2020, the number of people who become members of the site is very few. the site does not care about its members and does not listen to people's problems. they do not try to solve problems.

Dear User, Thank you for your feedback. We have reviewed your account and can confirm that all your deposits and withdrawals have been processed correctly. For instance, your deposits on 04/01/2025 at 02:26:09 and 03/01/2025 at 23:19:06, as well as your withdrawals on 07/01/2025 at 02:38:37 and 05/01/2025 at 03:43:31, were all successfully completed. We strive to maintain transparency and accuracy in all our transactions. If you have any further concerns or questions, please feel free to reach out to our support team directly. Thank you for your understanding. Sincerely, The Bitsler.com Team

user avatar

It is easy to access the site, there is no problem with that. There are many other promo sites. There are many competitions through which you can win, but with great difficulty and for certain people, especially the jackpot that they place.

I want everyone to know through this platform that no one trusts this site or its words. Your money is stolen. It will inevitably seize your money if you deposit any cent here. No one trusts it because it will defraud any amount you deposit. I have a bad experience here. The worst experience in the world of casinos. Liars and thieves. If you deposit any amount, you will be robbed here by everyone. No one will solve your problem. I am here. My money was stolen here from November 5, 2023. My money was withdrawn without my knowledge. Approximately 85,600 DGB or more. From that date, every day an appointment is set with me to recover my money. Literally every day he used to say that. The liars, supervisors, and owners are all thieves who do not tell the truth. To this day, they have not sent my money as they told me dozens of times, even hundreds of times. I did not believe that there were people with such lies and theft. They were communicating With me every day so that I do not file a complaint or a negative review about them. Every day throughout the year, they contacted me and procrastinated and asked me to write that the management contacted me to solve the problem and that they would send the money at the end of November 2024 and no one complied. He contacted the owner and said that he will send the money on December 6 and did not comply. He contacted again and said December 12 and did not comply. He contacted me again and said another date is December 20 and did not comply again. The last date was December 24 and he did not respond. Every appointment with me is a message from him saying that. I do not sue anyone and I do not accuse anyone of being wrong and the site says we have nothing to do with it. Knowing that I have every screenshot of the conversations between us. All of this and other than the previous appointments in November 2023, December 2023 and January 2024. Each month has more than ten different appointments. As well as February 2024 March 2024 and April of the same year, all of these dates.

Throughout the year in all months of the year, and the owner kept deceiving me with empty compensations every date. So that I would not complain about the site, but after all that time, I was certain that these are first-class professional thieves. To the utmost degree, to the point that he contacted me and told me to open a new account inside bitsler. Because the old one had been seized by a hacker, this is what the owner of the site, Baryom, said here, telling me that a hacker stole my money.

And indeed, I created a new account as he said, and he asked me to deposit $ 2,500 into the account on the site to prove to him as the owner of the site bitsler here that I am the owner of the money and send it to me, and indeed, that money was deposited from the same wallet used before in previous deposits and in the same currency, and I did what he said and asked of me and deposited the money inside the site in bitsler to prove as he says that I am the owner of the account. But the money was stolen, it is The other is from the account inside the site and when I asked him where my money is which I deposited recently, he told me that the supervisor NWO stole it and is no longer there again and do not send it to him again because he stole the depositors' money and is no longer there. These are thieves, no one trusts them. They will steal your money, no one trusts them. Steals, thieves, thieves, no one trusts them. I will write that on all sites and social media. I will not leave a place and I will write in it what happened to me over the course of 14 months. No one trusts these people. Your money will be stolen under any pretext

Hello LOVELYbtc / koky007 Thank you for your patience while we reviewed your case. As we informed you through our official live support on August 10th, the emails you received from [email protected] and [email protected] are not from us. We suspect that you were targeted by a scammer. Bitsler will never contact you, ask you for your personal information, money, or passwords. Here are the transaction IDs for the withdrawal you made on 10/26/2023 at 9:20:39 PM (UTC-4:00): [https://chainz.cryptoid.info/dgb/tx.dws?7562fafb3a5821f39711e27713c8f326e214931e17d94aaa95c43e3ba06524b2] In our previous conversations, we advised you to stop communicating with these contacts as they do not belong to us. It is every player’s responsibility to ensure the security of their accounts and not share information with anyone. Please refer to our Terms and Conditions, specifically Section 5, which outlines account security and our non-liability for any losses incurred due to misuse or lack of security measures. Additionally, Section 14.1 states that players are not allowed to have more than one account, further proving that the communications you received were not from Bitsler. We urge you to close any additional accounts you may have, as having more than one account is against our rules. Be cautious with any communications you receive and ensure they are from official Bitsler channels. We only communicate through our Support Team chat or our email [email protected]. Unfortunately, we cannot recover the lost funds. Please take the necessary steps to protect your account to prevent such incidents in the future. For more information, please review our Terms and Conditions here: https://www.bitsler.com/en/tos. Kind regards,

user avatar

I’ve been playing at Bitsler Casino for several months now, and overall, it’s been a really positive experience. The selection of games is fantastic. I enjoy the variety, from video slots to live dealer games, and there are always new games being added. The graphics and gameplay are top-notch. Customer support is friendly and helpful, and they’ve resolved my issues quickly. The site is easy to navigate, and I’ve never had trouble finding the games I want.

One area where they could improve, however, is the withdrawal process. While I’ve always received my winnings, it sometimes takes longer than expected—usually around 2-3 days. I’d love to see quicker payout times to make the experience even better.

If you’re looking for a fun and reliable online casino, Bitsler Casino is a solid choice. The game selection is vast, with everything from slots to classic table games. I’ve had a bit of luck while playing, but I’m still exploring all the options. One thing I really like is how easy it is to navigate the site; everything is laid out clearly.

The only downside I’ve noticed is that the site can be a bit slow to load at times. Even with that, I’d still say it’s a great casino to try out for some online fun.

Nothing. I just play here since I was banned from multiple bookies. Deposits at least went through, and there were high limits on the amount that you could bet on.

Absolute joke of a bookie. Claims to have an instant withdrawal system yet holds my money hostage every single time I win some money (Using the reason that "My payment has to be "manually checked" while I already KYC-ed my account 2-3 times)

Delays the payment from time to time without giving a specific timeframe and customer support frustrates me and gives me AI-generated answers telling me to wait. Please avoid this casino at all costs.

Dear User, We regret to inform you that your recent complaint has been denied due to a breach of our terms and conditions (https://www.askgamblers.com/casino-complaints/bitsler-casino-bitsler-has-put-my-withdrawal-on-hold) . Over the past few years, we have been exceptionally fair, allowing you to withdraw your winnings despite issuing several warnings regarding your conduct. We hope you understand our position and refrain from making further erroneous claims. Thank you for your cooperation. Best regards

user avatar

Bitsler is the only casino that's really kept me. There's a nice sense of community in the relatively small highly active userbase, as opposed to somewhere like Stake which feels like a twitch chat half the time. There's a pretty wide range of cultures represented as well, and it makes for an interesting experience.

The games use provably fair which, if you do not fully understand it, you should before ever rolling on an online casino. From my testing the games seem to be fair. If you have any suspicions, or think that you can somehow out-trick the casino's systems which are geared against you, then you are betting on the dishonesty of the casino, inwhich case you should leave, not play a losing game.

The staff is communicative and I've had no personal problems withdrawing, every withdrawal, from the first couple hundred to when I withdrew several thousand I had won beyond my deposit, was instant, and I am not verified. YMMV as it does with all things. The game selection is nice.

If you have any math skills. It's nice to read the actual algorithm behind what they use for each game. It demystifies them quite a lot. In summary: they are all basically just dice, with extra steps. But so is fate, I guess.

Loyalty is handled strangely sometimes - it feels like many features are advertised wrongly in order for them to look more interesting, when they are already pretty interesting even with the added restriction. Their justifications for certain issues are usually obviously just made up or superficial. That is understandable for any business, though.

NWO is schizo but we all love schizo and so am I a bunch of features which used to be available to unverified users are now locked completely, like tipping :\ I understand the reasoning, but maybe there should be some sort of alternative verification system, like a basic+ user, who is not id validated but is a known regular or known entity and does not share any fingerprint with any other users, or whatever, idk. let me play in roll hunts.

The high minimum bets on these games are not enjoyable for many players. But bitsler has only good loyalty for a high roller players!
Don't waste your time on bitsler. They removed the benefits for vip and then coupons are too small since Nwobitcoin was assigned as Admin. The site is very 🤮. No difference for any level of VIP.
VIP system so bad

I created an account and made a deposit. When I tried to play any game, a message popped up asking me to update my personal information. When I attempted to do so, I couldn't select my country because it's not on the list, despite the fact that the website is in Polish, as is the phone selection. Unfortunately, I can't retrieve my deposit because they are asking me to place a bet 1x, which is impossible since I can't start any game. Please refund my money if I can't play.

As a hypothetical reviewer, I'd consider aspects like user interface, game variety, fairness, security, customer support, and promotional offers. In my person experience over 5 years it’s my favorite online casino. I love that they have instant withdraw and variety of coin options. Great community great time

Sometimes games lag. But that could be a problem on my end. Sometimes promotions are posted later than expected but other than that there isn’t much to complain about

There is nothing good about this scam casino. They do not pay when you win. They lie about reasons not to pay you. There are too many good casinos to play at than to send your money to a scam casino like Bitsler.

Bitsler made false accusations against me and refused to payout my $13,341 balance. Even after AskGamblers advised them they have not provided sufficient evidence, they refused to pay. This is a dying casino, and if you win there, you are at risk of having the same experience as I did. AVOID!

Bitsler Casino News

Read all news about Bitsler Casino, check for updates and stay tuned for exclusive bonuses.

Unlock Bitlser's Welcome Chest for up to $700 in Bonus Funds!
Promotion Unlock Bitlser's Welcome Chest for up to $700 in Bonus Funds!

With Christmas behind the corner, you'd think we've exhausted all exciting promotions, but you'd be wrong! We found a fantastic welcome bonus at one of our finest casinos, and we're thrilled to share it with you!Bitsler Casino has cooked up a Welcome Bonus Chest that goes up to $700 in bonus funds, making your Christmas better than ever!What's Inside Bitsler's Welcome Bonus Chest?Needless to say, you must be a member at Bitsler Casino to scoop up this offer. If you don't already have an account, this is the perfect opportunity to create one!For a minimum deposit of $20, your bonus funds will be boosted by 125% up to $700!You can choose how much you want to deposit, but the minimum is set at $20. Now here is where it gets exciting: The bonus funds are based on the percentage of your first deposit, and every time you reach a milestone, you will receive a key that unlocks the next batch of your welcome bonus.To unlock each batch, you must collect XP by playing virtually any game. Once you snatch all XP, you will reach your total bonus!Here's a step-by-step guide to unlocking the Welcome Bonus Chest:Create an account at Bitsler CasinoDeposit at least $20Wager the first batch of the bonusReach the next milestone to unlock another batch of the bonusGet the bonus credited in seven batches!You can find more info on collecting XP on the casino's website, where you can also find the Terms and Conditions.Good luck!

Claim Victory Points at Bitsler and You Could Share the €500K Prize
Promotion Claim Victory Points at Bitsler and You Could Share the €500K Prize

Spinomenal has launched its Holidays Tournament Series, and you can now take part at Bitsler Casino. There is €500,000 in the prize fund, and the tournaments will run weekly until next year!Holiday Season is Upon UsOne of the most exciting aspects of these tournaments is that the prize fund is wager free! What you win is what you get!Each week, Bitsler Casino will be the host of a new tournament, and the prize pot will be reset each time.Take part in a 19-week tournament with a €500K prize fund where you can win and celebrate on the same day, with no wagering requirements.To participate, you need to play selected games, which change every week. This week we are into the round dubbed Treasure Hunt, with a dedicated prize pool of 15,000 for 70 participants.The Treasure Hunt runs from 29 September until 6 October and features the following games:Pick A Fruit — Fire BlazeLucky Jack — The Lost PearlLucky Jack — Tut’s TreasuresLucky Jack — Lost JungleLucky Jack — Book of RebirthBook of Tribes, Athena’s GloryHow to Get InvolvedTo earn your place on the leaderboard, you need to bet at least €0.20 per spin on the qualifying games, and you will collect victory points for each multiplier you get based on a win/bet ratio.The bigger your multiplier, the more points you get. You will receive points as follows:x3 multiplier — 5 pointsx5 multiplier — 15 pointsx15 multiplier — 50 pointsx30 multiplier — 150 pointsx50 multiplier — 300 pointsx100 multiplier — 500 pointsx200 multiplier — 999 pointsYou’ll also collect one point per bet you make regardless of whether it is a winning or losing bet!Get your name in the top 70 positions, and you’re a winner! Full terms and conditions apply; you’ll find these when you visit the casino.Now go claim your victory!

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